UPDATE TO MY REVIEW…read more Earlier today we had a not so nice interaction with an employee. However, we received a call from Clark who apologized for the interaction and asked us to give them another chance to make things right. And did they make it right? YES THEY DID! Thank you Kenny and Benito for stepping in and helping us. We can honestly say you made a difference and turned this all around. We left with the perfect car for our teen. And when we're ready to upgrade, we will be back as long as you're still there Thank you to everyone that stepped up and made this a successful mission!

Amendment after further experience with the manager Jonathan- original issue was that I had gone…read moreinitially for a test drive, and it ended up being longer than expected. After the drive i expressed to the salesman that i had very limited time to discuss pricing and had to go promptly. I did not have a great experience once returning to the dealership and ended up leaving unhappy because I felt that my time wasn't being respected. But the manager reached out to me to better understand the circumstance I left under, and he definitely did all that he could in order to salvage our relationship. I was quite bothered initially because I was not asking for much and felt disrespected by the salesman, but the manager Jonathan quickly remedied the situation giving me exactly what I asked for. And went further to ensure I would be happy and comfortable with my purchase, and even offered to fill the car up with a full tank of gas. I admit, it was my choice to come with limited time, so perhaps I dealt them a difficult customer but Jonathan has definitely salvaged my sale with this dealership and I will definitely recommend them to others.

Could not have asked for a better buying experience. Shout out to Arsalan for going above and…read morebeyond to help us buy our dream Buzz!! You are a true professional!

I had a great experience buying my Volkswagen Atlas from Volkswagen Pasadena, and a huge part of…read morethat was thanks to Ramiro, my sales consultant. Ramiro was excellent from start to finish. He was friendly, professional, knowledgeable, and--most importantly--never made me feel pressured or rushed. He answered all of my questions, was straightforward about the vehicle and the process, and made the entire buying experience incredibly smooth and easy. Buying a car can be stressful, but Ramiro made it feel like I was working with someone who genuinely wanted me to be happy with my purchase rather than just trying to make a sale. I really appreciated his communication and willingness to help throughout the process. I'm extremely happy with my Atlas and with the experience I had at Volkswagen Pasadena. If you're looking for a VW and want someone who will treat you right, I highly recommend asking for Ramiro. He's a great sales consultant and made my experience a 10/10!

We just leased a new Audi for the first time and had a wonderful experience with Abigail Rojas,…read morewho helped us with every step of the process. She was always very positive throughout, answered all or questions and was a delight to work with.

Qianyi "Bonnie" Zhao at Rusnak Pasadena Audi was honestly one of the easiest and most…read morestraightforward sales consultants I've ever worked with. She was direct, professional, and didn't play any of the usual dealership games. I showed her a competing offer from another Audi dealer and she immediately beat it without wasting my time going back and forth for hours. The entire negotiation process felt fair, transparent, and efficient from start to finish. No pressure tactics, no hidden surprises, just straight business. What really stood out was that she even came in on her day off on Memorial Day to help finalize paperwork and make sure everything went smoothly. That level of dedication and customer service is rare. If you're shopping for an Audi and want someone who respects your time and treats you fairly, ask for Bonnie. She's an absolute rockstar.

Be kind to them and they will treat you well and go the extra mile for you! If you want one type of…read morecar they can find it for you and get it for you like a Land Rover

I think this is a new business. Went there a month ago to look at the cars they had for sale. The…read moreguy was really helpful. They don't have a very large selection but the prices were good and there were a few cars in my budget. I ended up buying a 2015 lexus and so far so good. I waited to review it since i wanted to make sure the car was a good buy first.

Friendly no pressure staff. Selection of vehicles…read more If you're in market for niche vehicle no one has. This is it !! All things considering. It's reasonably priced for what it is. And 5 year warranty!!! Benz only has 4 years

Great team! I walked in, drove the car, sat down, signed some stuff, drove away. No problem. No…read moresweat. Nothing predatory. Just a smooth experience from go. Highly recommend.

"I would recommend Crown City Motors to anyone who needs a car. This is our second time doing…read morebusiness with this company. Frankie is the best salesman anywhere. Frankie treated us with the utmost respect. My husband really did drive the first car a lot, so we had to turn it in. Not knowing that we would be offered another car. Thank you Frankie for showing us so much love. We didn't have to put a down payment on the second car, they just added it to our payment. I would tell anyone if they needed a car, and did not have a lot of money, and still get a good deal on a car, this is certainly the place to come, and by all means, ask for Frankie, he will show you much love. Thanks again Frankie you are the best. Anthony S.

Last time I came to these guys they were amazing. My wife and I successfully purchased a Toyota…read moreCamry from them no issues. More recently we were looking at a Toyota Sienna Van and we were ready to come and get it, unfortunately my availability and my wife's did not work during the week, we set the appointment for Saturday and they sold the van. I respect (CASH IS KING) totally respect it I do not blame them however when someone who was a good customer is trying to be a repeat customer some professional courtesies should be provided. Myself I work a 7 to 2pm job, my wife is a charge nurse for red cross going all over the los angeles and orange county areas so its not exactly like she can drop everything at a moments notice. To go somewhere. As a result of this sour (CRAPPY) experience I would not recommend Ray or any of these guys for anything I am sorry to say.

I had the best experience test driving their Cyber truck at this location and the sales rep he was…read moreso friendly and kind not pushy at all.

Alex was really helpful and patient, even when the store was jam packed! Answered all my questions…read moreand he and Mike set me up with a 24hr test drive. I ended up purchasing the vehicle a few weeks later! Some tips I have for ordering, if you have a referral, don't pay with Apple Pay! It voids it out for whatever dumb reason and you lose out. Fair warning- had to pick up the car in Montebello and it was an absolutely terrible experience. Much different than the pleasant time I had with Alex and Mike in Pasadena!

Bought my First car from this dealership with the help of Jimmy! He went above and beyond…read morethroughout the entire process and helped me find what car I should get and made sure the payments fit into my budget. This dealership has everything for every kind of buyer and they make sure if they don't they'll find one somewhere else. I am extremely happy with the vehicle they helped me find. No better dealer out there!!

Car pros in Pasadena are not reputable! Sold me a used car with a bad catalytic converter,…read morepretended to fix it, as they temporarily stopped an oil leak, car had the left headlight out and Mike knew that as he addressed they have no control over a headlight going out so I repaired it! Then there is a software issue that kills the battery, the window fell into the door (Mike claims it came off the track, there is no track!), major oil leak and coolant leak! They just scammed me and are not honest people!

Excellent process purchasing from Enterprise today. It was the most straightforward and honest…read morecar-buying experience I've had so far! No hassle, fair pricing, variety of good options. It makes the process simple and pleasant. Special props to Diana in Pasadena - attentive, positive and helpful!!

Ellie Miller is nothing short of awesomeness. The car I wanted to see and test drive was in Reseda…read more She drove out there and brought the car to me. I fell in love with the 2024 Honda Accord EX-L. The financial portion was not drawn out like at many dealerships. This was fast and thorough. This is our third car purchase with Enterprise so you can state that we are pleased with them. THANK YOU ELLIE!