My Experience at Rusnak Pasadena…read more As a repeat customer of Rusnak Porsche, I have always been highly impressed by their service department, which is why my recent experience with the pre-owned sales department was so disappointing. I went in to get an estimate to sell my car and met with Allen, the Pre-Owned Car Manager. From the very start, his demeanor was entirely unwelcoming. When I introduced myself and stated why I was there, he asked where the vehicle was located. After I pointed it out, he simply turned around and walked away without a word, leaving me to assume I was supposed to follow him. Once outside, he inspected the vehicle, checked his phone, and verbally gave me a quote--all without a single smile or welcoming gesture. When I asked if that was his best offer, he gave me a laundry list of what the car would need to sell. After I said "thank you," he once again just turned around and walked away in complete silence. I had to stop and think afterward--perhaps he was just having a difficult day or going through something personal, and I always want to extend grace. However, as a manager, shouldn't you lead your team by example and greet customers with basic professionalism and courtesy? It is a stark contrast to the wonderful team in the service department. To top it off, prior to visiting Rusnak, I had already received a quote from Carmax that was 15% higher than what Rusnak offered. I had hoped that my loyalty as a repeat customer would at least warrant a polite conversation, but unfortunately, that wasn't the case here.

This review is for the service department only. I brought in my brand new 2025 911 for two minor…read moreissues related to the comfort exit function and the CarPlay connection. The car stayed in the shop for two days without any communication from the service advisor. On the third day, I was told that this was simply "how Porsche is" and that there was no solution for either problem. I then took the car to Porsche Downtown LA, where they quickly reprogrammed and recalibrated the system. Both issues were fixed within 24 hours. I'm very disappointed with the attitude and professionalism of the service advisor and technicians at Rusnak Pasadena Porsche. Based on my experience, I would highly recommend Porsche Downtown LA for service instead.

Qianyi "Bonnie" Zhao at Rusnak Pasadena Audi was honestly one of the easiest and most…read morestraightforward sales consultants I've ever worked with. She was direct, professional, and didn't play any of the usual dealership games. I showed her a competing offer from another Audi dealer and she immediately beat it without wasting my time going back and forth for hours. The entire negotiation process felt fair, transparent, and efficient from start to finish. No pressure tactics, no hidden surprises, just straight business. What really stood out was that she even came in on her day off on Memorial Day to help finalize paperwork and make sure everything went smoothly. That level of dedication and customer service is rare. If you're shopping for an Audi and want someone who respects your time and treats you fairly, ask for Bonnie. She's an absolute rockstar.

Unprofessional and UNFAIR USED CAR experience…read more Please beware of buying a used car from this dealership. They do not do their due diligence when intaking any type of trade in. They sold me a vehicle, in which they failed to inform me that the engine was swapped out of the vehicle they sold me and now I am being told "We didnt know". Please refrain from buying here or dealing with their used car sales. I dealt with Bonnie Zhao. She was nice but failed to disclose the engine swap after being assured that their vehicle goes through a rigorous point inspection check. I tried to resolve the matter with her Manager Joseph Louie but failed to come to any type of agreement. He stated that "he didn't know" about the engine swap but priced and sold me the vehicle as if it had the original engine. They advertised this vehicle with the original on their website and failed to mention anything about the engine swap. PLEASE I BEG YOU TO THINK TWICE BEFORE SHOPPING ANY USED CAR SALE. You can reach out me, if you would like more information. 323.505.8906 - If I can try to persuade to think twice about shopping here, that is my goal to save you the headache. -THEY FAIL TO DUE ANY DUE DILIGENCE on USED VEHICLES. -YOU ARE ASSURED THAT THEY HAVE A MULTI POINT INSPECTION BUT THAT IT DOES NOT COVER THE MOTOR. -THE WEBSITE MENITONED MY VEHICLE HAD A "CLEAN CARFAX" BUT FAILED TO REALLY READ THE FULL REPORT. I want to reiterate that I tried to resolve this amicably but came to no agreement. JOSEPH LOUIE took the time to call me but failed to do anything and claimed that "WE DIDNT KNOW" but they advertised this vehicle with original engine and they failed to catch that. That just shows how unprofessional my experience was. Reach out with any questions please. Thank you for your time!

I had a good experience working with Patron at Toyota of Pasadena! He was friendly, professional,…read moreknowledgeable, and made the entire car-buying process feel easy and stress-free. He took the time to answer all of my questions, was never pushy. Patron was patient, helpful, and made the experience so much better than I expected. I truly appreciate all of his help and would definitely recommend him to anyone looking for a used Toyota. I highly recommend asking for Patron! Also, Alex was great from the financing dept.

I reached out to test drive a preowned EV, inquiring about the state's new MyFirstEV program. While…read morethe dealer confirmed they did not participate in the program, he was optimistic he would be able to match the savings. Great! And a few days later, I received another email from the dealership, from "Susie Parker," listing that the price had been dropped for the vehicle. Also great! So I schedule the test drive. They reach out to reschedule, due to the car not yet being ready. Weird, but ok, sure, I'll reschedule. We eventually stop in, the test drive goes great, and we move inside to negotiate. The dealer shows us a listing price that is $4,000 over the number we were sent by "Susie Parker." The dealer winces, and informs us that "Susie Parker" is their AI agent, and that this was a glitch in their system. And we were there, still motivated to buy, and were curious if he might be able to honor the MyFirstEV rebate, as he suggested he could in his email from a week prior. He replies that he's only able to offer a similar discount on new vehicles. I had never inquired about purchasing a new vehicle. My communications with the dealership had been specifically about this specific pre-owned EV. At this point I'm floored, because not only has this dealership raised the price over $4,000 from what what directly offered to me through their email system (unknowingly to me, by an AI agent), but also that they would not honor the rebate that their HUMAN, non-AI agent tacitly offered to me also through email, to get me in the door. Whether these events resulted from poor internal systems, inadequate oversight of AI-generated customer communications, miscommunication, or something else, the result for me as a customer was the same- I would never trust buying a car from this dealership.

Thanks you Benjamin so much for your help with my recent purchase of the 2023 Cadillac XT4…read more Benjamin Juarez, Tyler Pham and Jonathan Kyle were a pleasure to work with, and I really appreciate your speedy service. You were patient in answering all my questions and transparency during the test drive. I am absolutely loving the car and I am grateful for your excellent service. I will gladly send anyone I know looking for a new car your way. Best regards Kenny Elmore

I took my mother's vehicle to Cadillac Pasadena for its first service appointment, and the…read moreexperience truly exceeded expectations. The newly remodeled dealership looks fantastic -- bright, refined, and thoughtfully designed. It feels upscale without being overwhelming, and you can tell real care went into the renovation. Joseph was my service advisor, and he did an excellent job. He was knowledgeable, courteous, and kept us well-informed throughout the visit. Everything was handled efficiently, and the process felt seamless from check-in to pickup. Even the waiting experience was enjoyable -- they serve really good coffee, which was a nice touch while I waited. Overall, a polished and professional experience. I felt well taken care of and will absolutely return for future service needs.

I recently bought a new GLE through Kevin Wang, and the experience was amazing. The pricing was…read moregreat, and the whole process was incredibly fast. Unlike many commercial salespeople, Kevin was genuinely warm, human, and kind. I got my perfect car and met a wonderful person. Highly recommend him!

I had such a wonderful experience purchasing GLE, and I'm so grateful that I had Bruce to help me…read morethrough the process. From the very beginning, Bruce was incredibly kind, patient, and genuinely caring. He never made me feel pressured or rushed, and I always felt like he truly had my best interests in mind. Buying a car can sometimes be stressful, but Bruce made everything feel easy and comfortable. He took the time to listen to what I wanted, answered all of my questions, and patiently explained every detail to me. I really appreciated how honest and straightforward he was throughout the entire experience. What I appreciated most was that Bruce didn't just treat me like another customer. He was warm, attentive, and truly went the extra mile to make sure I was happy with my decision. I left the dealership feeling excited about my new Mercedes and very thankful for the wonderful experience.

I had a great experience purchasing my car. It was a pleasure working with Winson. He answered all…read moreof my questions, kept me updated throughout the process, and communicated clearly about the vehicle's availability. He also coordinated with his team to ensure everything went smoothly from start to finish. I really appreciated how professional, friendly, and efficient he was.

I had a wonderful experience at Lexus of Glendale! Winson was kind, patient, respectful, and…read moregenuinely hardworking. He worked with me to get exactly the RX 350h Premium+ I wanted at a great price, and when the original vehicle became unavailable, he found another incoming one, reserved it for me, and honored the deal we had already agreed on. Everyone we interacted with was friendly, helpful, and happy to answer our questions. I really appreciated how welcoming and pleasant the atmosphere was. I absolutely love my new RX and couldn't be happier with how everything worked out. Thank you, Winson and Lexus of Glendale! Highly recommend!

Great service department. The staff is very polite and very helpful. Na'eem is a great service…read moreadvisor. Someone who looks out for his customers. I will only get Alica (yes I named my Volvo) serviced at this service department.

I purchased a 2016 BMW 228i Convertible a few weeks ago and drove it directly home after taking…read moredelivery. Two days ago, when I attempted to drive the vehicle, it was completely dead and would not start. I contacted AAA, and after testing the battery, their technician informed me that the battery required immediate replacement because it was operating at only 33% of its original holding capacity. I reached out to my salesperson, Jimmy, to discuss the issue but have not received a response. At this point, I can only assume that the dealership does not intend to assist with the battery replacement. While I understand that used vehicles are sold with varying levels of wear, I believe it is reasonable to expect a vehicle to start and operate properly shortly after purchase. In my opinion, replacing a battery that fails almost immediately after delivery would be a gesture of good customer service and demonstrate a commitment to customer satisfaction. Selling a vehicle that becomes inoperable due to a severely degraded battery shortly after purchase creates a disappointing ownership experience and reflects poorly on the overall customer experience. I had hoped for better support in resolving what appears to be a straightforward issue.

My service advisor, Mariano, was great. He carefully reviewed my service history to order the…read moreright services. The inspection found some significant issues with the rear struts on my 2014 CRV, which they replaced efficiently and promptly. I highly recommend the service at Honda of Pasadena, as the service advisors are knowledgeable and courteous, and don't try to sell you stuff you don't need.

Vanessa Arenas over at the service center is amazing she definitely goes above and beyond for her…read morecustomers makes you feel welcome and keeps in touch with you throughout the whole service .