I had a wonderful experience at Volkswagen Pasadena thanks to Arsalan and Mike. They went above and…read morebeyond to help me, including allowing me time to negotiate with creditors regarding a vehicle I was purchasing as a graduation gift for my daughter, who is graduating high school in 2026. Their kindness, patience, and professionalism made the process much easier, and they truly treated me like family. I am so grateful for their support and highly recommend Volkswagen Pasadena to anyone looking for exceptional customer service.

I had a great experience purchasing my car at VW Pasadena. Billy was very kind and knowledgeable…read moreabout the car I ended up purchasing, and the experience was efficient compared to my past car buying experiences.

Qianyi "Bonnie" Zhao at Rusnak Pasadena Audi was honestly one of the easiest and most…read morestraightforward sales consultants I've ever worked with. She was direct, professional, and didn't play any of the usual dealership games. I showed her a competing offer from another Audi dealer and she immediately beat it without wasting my time going back and forth for hours. The entire negotiation process felt fair, transparent, and efficient from start to finish. No pressure tactics, no hidden surprises, just straight business. What really stood out was that she even came in on her day off on Memorial Day to help finalize paperwork and make sure everything went smoothly. That level of dedication and customer service is rare. If you're shopping for an Audi and want someone who respects your time and treats you fairly, ask for Bonnie. She's an absolute rockstar.

If you're looking for a dealership that actually gets it done the right way, Audi Pasadena stands…read moreout. We recently purchased a rare vehicle that a lot of people were after, and Adrian, along with the sales manager, made it happen for us. Timing, communication, and execution were all on point. The part that really impressed me was how smooth everything went, especially considering I wasn't even in the area. I was hundreds of miles away working on another development when I found out they had just received the car. My wife wanted it immediately. I called, and Adrian didn't waste time. He located the vehicle, locked it in, and worked with the team to make sure the deal got done. No confusion, no back and forth, just straight execution. They went above and beyond to make sure the car was secured for us, and that doesn't happen often, especially with something rare that has multiple buyers lined up. The car ended up being even better than we expected, and my wife loves driving it when she's in La Quinta. That's what matters at the end of the day. Appreciate Adrian and the sales manager for handling everything the right way and making it happen when it counted. That's how you build trust and long term customers.

Be kind to them and they will treat you well and go the extra mile for you! If you want one type of…read morecar they can find it for you and get it for you like a Land Rover

I think this is a new business. Went there a month ago to look at the cars they had for sale. The…read moreguy was really helpful. They don't have a very large selection but the prices were good and there were a few cars in my budget. I ended up buying a 2015 lexus and so far so good. I waited to review it since i wanted to make sure the car was a good buy first.

Good experience. Ended up buying a Bronco for almost the same price, but could have easily gone for…read morea Grenadier.

If I had to describe my experience here, I would say it felt like my face got dragged through a…read moredirty sewer. I came away with a dirty feeling and a foul odor. Unless you want to feel the same I'd recommend staying away from this shady place. Also, do your due diligence on these cars. NOT the most reliable. They have a lot of recalls and their technicians are poorly trained as well the rest of the staff. I give this company 5 years tops before they go belly up.

George worked with both myself and my husband to get us both into cars within a week of each other…read more He was very responsive and made everything as simple as possible. No pressure and worked hard to get us what we wanted when nobody else would. If you need help getting into a vehicle, George is your guy!

Last time I came to these guys they were amazing. My wife and I successfully purchased a Toyota…read moreCamry from them no issues. More recently we were looking at a Toyota Sienna Van and we were ready to come and get it, unfortunately my availability and my wife's did not work during the week, we set the appointment for Saturday and they sold the van. I respect (CASH IS KING) totally respect it I do not blame them however when someone who was a good customer is trying to be a repeat customer some professional courtesies should be provided. Myself I work a 7 to 2pm job, my wife is a charge nurse for red cross going all over the los angeles and orange county areas so its not exactly like she can drop everything at a moments notice. To go somewhere. As a result of this sour (CRAPPY) experience I would not recommend Ray or any of these guys for anything I am sorry to say.

Alex was really helpful and patient, even when the store was jam packed! Answered all my questions…read moreand he and Mike set me up with a 24hr test drive. I ended up purchasing the vehicle a few weeks later! Some tips I have for ordering, if you have a referral, don't pay with Apple Pay! It voids it out for whatever dumb reason and you lose out. Fair warning- had to pick up the car in Montebello and it was an absolutely terrible experience. Much different than the pleasant time I had with Alex and Mike in Pasadena!

Electric cars are the new technology disrupter (they will change our lives just like the iPhone)…read more--and Tesla leads the way for all other electric brands to be adapted into the market place. There are many options for electric cars this year, including fuel cell & hybrids. But nah, I was in the market only for an electric car for environmental considerations. I felt it's time; the technology is ripe for consumption. I tested 5-6 other competitors and there were more cons than pros for me. For the elegance of its software, futuristic design, functional simplicity, aerodynamics, proven market share and tax incentives Tesla was the clear winner for me. I visited the Pasadena branch for 4 test drives. Each visit, I was met with super helpful, informative Teslites. But wait- by the time I decided on a model to purchase, the sales transaction took place within 38 minutes all in the Tesla app. I didn't time it I just happen to check my watch as I was meeting friends for lunch. I've never bought a car in my life that took 38 minutes .. STUNNED beyond words. And I dealt with no sale gimmicks. No stalker salespersons. No haggling. In the end, I was sold. Thank you very much Erin Potter for your apt and super helpful assistance. I'm now a Teslite. YEP. How easy was that. End of Yelp.

Prior to going to Personalized Auto Group, I was extremely stressed searching for a car. I stumbled…read moreacross this small dealership on Cargurus and I was happy I did. Joe and Jimmy are the absolute best! They had so much knowledge on the car I was looking at and I didn't feel pressured to buy. They really took their time with me and Joe also went out of his way to take the car to my mechanic to look at. I truly appreciate my experience here and I will definitely recommend! I got my perfect car for a great price and Jimmy was able to get the APR at such an amazing rate! You're in good hands here. Thank you Joe and Jimmy for taking care of me. I love my new baby!

I was looking for an upgrade to the car I already have and I stumbled upon the car at this Auto…read moredealership. I am pretty savvy on car matters but being honest, car dealerships and mechanics can be difficult because I expect to get taken advantage of if I'm not careful. I hadn't bought a car in 10 years or so and I was prepared to be disappointed and frustrated. This place is not at all what I expected. In fact why can't we have more Auto Dealerships this way??? Life would be amazing! Jimmy and Joe were super helpful. From being very accommodating and flexible on my time, highly transparent in the paperwork and loan details, and also super knowledgable on more than just selling cars. They truly go above and beyond and I appreciate that. Because I had 0 stress in working with them. The only stress I had was making the decision to just feel deserving of a new car. Zero pressure at all from them. But they have my loyalty and respect. I'd give 10 stars if I could! I love my new car and I'm super happy to have found them. Also their prices are fair.