Great service department. The staff is very polite and very helpful. Na'eem is a great service…read moreadvisor. Someone who looks out for his customers. I will only get Alica (yes I named my Volvo) serviced at this service department.

I purchased a 2016 BMW 228i Convertible a few weeks ago and drove it directly home after taking…read moredelivery. Two days ago, when I attempted to drive the vehicle, it was completely dead and would not start. I contacted AAA, and after testing the battery, their technician informed me that the battery required immediate replacement because it was operating at only 33% of its original holding capacity. I reached out to my salesperson, Jimmy, to discuss the issue but have not received a response. At this point, I can only assume that the dealership does not intend to assist with the battery replacement. While I understand that used vehicles are sold with varying levels of wear, I believe it is reasonable to expect a vehicle to start and operate properly shortly after purchase. In my opinion, replacing a battery that fails almost immediately after delivery would be a gesture of good customer service and demonstrate a commitment to customer satisfaction. Selling a vehicle that becomes inoperable due to a severely degraded battery shortly after purchase creates a disappointing ownership experience and reflects poorly on the overall customer experience. I had hoped for better support in resolving what appears to be a straightforward issue.

Qianyi "Bonnie" Zhao at Rusnak Pasadena Audi was honestly one of the easiest and most…read morestraightforward sales consultants I've ever worked with. She was direct, professional, and didn't play any of the usual dealership games. I showed her a competing offer from another Audi dealer and she immediately beat it without wasting my time going back and forth for hours. The entire negotiation process felt fair, transparent, and efficient from start to finish. No pressure tactics, no hidden surprises, just straight business. What really stood out was that she even came in on her day off on Memorial Day to help finalize paperwork and make sure everything went smoothly. That level of dedication and customer service is rare. If you're shopping for an Audi and want someone who respects your time and treats you fairly, ask for Bonnie. She's an absolute rockstar.

Unprofessional and UNFAIR USED CAR experience…read more Please beware of buying a used car from this dealership. They do not do their due diligence when intaking any type of trade in. They sold me a vehicle, in which they failed to inform me that the engine was swapped out of the vehicle they sold me and now I am being told "We didnt know". Please refrain from buying here or dealing with their used car sales. I dealt with Bonnie Zhao. She was nice but failed to disclose the engine swap after being assured that their vehicle goes through a rigorous point inspection check. I tried to resolve the matter with her Manager Joseph Louie but failed to come to any type of agreement. He stated that "he didn't know" about the engine swap but priced and sold me the vehicle as if it had the original engine. They advertised this vehicle with the original on their website and failed to mention anything about the engine swap. PLEASE I BEG YOU TO THINK TWICE BEFORE SHOPPING ANY USED CAR SALE. You can reach out me, if you would like more information. 323.505.8906 - If I can try to persuade to think twice about shopping here, that is my goal to save you the headache. -THEY FAIL TO DUE ANY DUE DILIGENCE on USED VEHICLES. -YOU ARE ASSURED THAT THEY HAVE A MULTI POINT INSPECTION BUT THAT IT DOES NOT COVER THE MOTOR. -THE WEBSITE MENITONED MY VEHICLE HAD A "CLEAN CARFAX" BUT FAILED TO REALLY READ THE FULL REPORT. I want to reiterate that I tried to resolve this amicably but came to no agreement. JOSEPH LOUIE took the time to call me but failed to do anything and claimed that "WE DIDNT KNOW" but they advertised this vehicle with original engine and they failed to catch that. That just shows how unprofessional my experience was. Reach out with any questions please. Thank you for your time!

I can't say enough good things about Abel at Land Rover Pasadena. He is, without question, one of…read morethe best service professionals I have ever dealt with at any dealership. I've dealt with many luxury dealerships over the years, and Abel genuinely stands out. From day one, he has treated me with an incredible level of professionalism, respect, patience, and personal attention. He doesn't just "handle" your vehicle -- he takes ownership of the entire situation and makes you feel like you have someone on your side from beginning to end. My situation with my Land Rover has not been simple, but Abel has been absolutely exceptional throughout the entire process. His communication is outstanding. He keeps me updated, follows through on what he says, answers my questions, and consistently goes above and beyond to make sure everything is being handled properly. What impresses me most is that his service feels genuine. You can tell that Abel actually cares about his customers and about doing his job the right way. That is extremely rare today. Honestly, Abel is the reason I can give Land Rover Pasadena five stars. An employee like him is a huge asset to any dealership, and management should recognize the level of service and customer loyalty he creates. If you bring your vehicle to Land Rover Pasadena, ask for Abel. I wouldn't want anyone else handling my vehicle. 10/10 service. Abel is truly exceptional.

I was looking for a new car, so I finally went to test-drive a few Range Rovers. Nersis assisted me…read moreand he was very informative, patient, and kind. Reasonable prices on the e-Vogue and Discovery Sport. Still debating what I want to purchase. This location is very nice the manager with a bald head who sits at the entrance when you walk in is very professional and makes sure you have what you need.

I had a good experience working with Patron at Toyota of Pasadena! He was friendly, professional,…read moreknowledgeable, and made the entire car-buying process feel easy and stress-free. He took the time to answer all of my questions, was never pushy. Patron was patient, helpful, and made the experience so much better than I expected. I truly appreciate all of his help and would definitely recommend him to anyone looking for a used Toyota. I highly recommend asking for Patron! Also, Alex was great from the financing dept.

I reached out to test drive a preowned EV, inquiring about the state's new MyFirstEV program. While…read morethe dealer confirmed they did not participate in the program, he was optimistic he would be able to match the savings. Great! And a few days later, I received another email from the dealership, from "Susie Parker," listing that the price had been dropped for the vehicle. Also great! So I schedule the test drive. They reach out to reschedule, due to the car not yet being ready. Weird, but ok, sure, I'll reschedule. We eventually stop in, the test drive goes great, and we move inside to negotiate. The dealer shows us a listing price that is $4,000 over the number we were sent by "Susie Parker." The dealer winces, and informs us that "Susie Parker" is their AI agent, and that this was a glitch in their system. And we were there, still motivated to buy, and were curious if he might be able to honor the MyFirstEV rebate, as he suggested he could in his email from a week prior. He replies that he's only able to offer a similar discount on new vehicles. I had never inquired about purchasing a new vehicle. My communications with the dealership had been specifically about this specific pre-owned EV. At this point I'm floored, because not only has this dealership raised the price over $4,000 from what what directly offered to me through their email system (unknowingly to me, by an AI agent), but also that they would not honor the rebate that their HUMAN, non-AI agent tacitly offered to me also through email, to get me in the door. Whether these events resulted from poor internal systems, inadequate oversight of AI-generated customer communications, miscommunication, or something else, the result for me as a customer was the same- I would never trust buying a car from this dealership.

Alex was really helpful and patient, even when the store was jam packed! Answered all my questions…read moreand he and Mike set me up with a 24hr test drive. I ended up purchasing the vehicle a few weeks later! Some tips I have for ordering, if you have a referral, don't pay with Apple Pay! It voids it out for whatever dumb reason and you lose out. Fair warning- had to pick up the car in Montebello and it was an absolutely terrible experience. Much different than the pleasant time I had with Alex and Mike in Pasadena!

Electric cars are the new technology disrupter (they will change our lives just like the iPhone)…read more--and Tesla leads the way for all other electric brands to be adapted into the market place. There are many options for electric cars this year, including fuel cell & hybrids. But nah, I was in the market only for an electric car for environmental considerations. I felt it's time; the technology is ripe for consumption. I tested 5-6 other competitors and there were more cons than pros for me. For the elegance of its software, futuristic design, functional simplicity, aerodynamics, proven market share and tax incentives Tesla was the clear winner for me. I visited the Pasadena branch for 4 test drives. Each visit, I was met with super helpful, informative Teslites. But wait- by the time I decided on a model to purchase, the sales transaction took place within 38 minutes all in the Tesla app. I didn't time it I just happen to check my watch as I was meeting friends for lunch. I've never bought a car in my life that took 38 minutes .. STUNNED beyond words. And I dealt with no sale gimmicks. No stalker salespersons. No haggling. In the end, I was sold. Thank you very much Erin Potter for your apt and super helpful assistance. I'm now a Teslite. YEP. How easy was that. End of Yelp.

I usually don't take the time to write reviews, but I wanted to give Service Advisor Wendy Duong a…read moreshout-out. We own three different makes of vehicles, so we've had our fair share of experiences with dealerships. Unfortunately, the service at the other two dealerships has often been disappointing. My experience at Volkswagen Pasadena has been the complete opposite. I've taken my ID. Buzz in for service twice, and Wendy has been absolutely amazing. She is responsive, professional, communicates clearly throughout the process, and truly provides outstanding customer service. It's refreshing to work with someone who genuinely cares about her customers. Thank you, Wendy, for making the service experience so easy and enjoyable. Volkswagen Pasadena is fortunate to have you on their team!

Arsalan Baig was so attentive. The entire team was great. Definitely recommend buying a vehicle…read morefrom this dealer.

Thanks you Benjamin so much for your help with my recent purchase of the 2023 Cadillac XT4…read more Benjamin Juarez, Tyler Pham and Jonathan Kyle were a pleasure to work with, and I really appreciate your speedy service. You were patient in answering all my questions and transparency during the test drive. I am absolutely loving the car and I am grateful for your excellent service. I will gladly send anyone I know looking for a new car your way. Best regards Kenny Elmore

I took my mother's vehicle to Cadillac Pasadena for its first service appointment, and the…read moreexperience truly exceeded expectations. The newly remodeled dealership looks fantastic -- bright, refined, and thoughtfully designed. It feels upscale without being overwhelming, and you can tell real care went into the renovation. Joseph was my service advisor, and he did an excellent job. He was knowledgeable, courteous, and kept us well-informed throughout the visit. Everything was handled efficiently, and the process felt seamless from check-in to pickup. Even the waiting experience was enjoyable -- they serve really good coffee, which was a nice touch while I waited. Overall, a polished and professional experience. I felt well taken care of and will absolutely return for future service needs.

I recently bought a new GLE through Kevin Wang, and the experience was amazing. The pricing was…read moregreat, and the whole process was incredibly fast. Unlike many commercial salespeople, Kevin was genuinely warm, human, and kind. I got my perfect car and met a wonderful person. Highly recommend him!

I had such a wonderful experience purchasing GLE, and I'm so grateful that I had Bruce to help me…read morethrough the process. From the very beginning, Bruce was incredibly kind, patient, and genuinely caring. He never made me feel pressured or rushed, and I always felt like he truly had my best interests in mind. Buying a car can sometimes be stressful, but Bruce made everything feel easy and comfortable. He took the time to listen to what I wanted, answered all of my questions, and patiently explained every detail to me. I really appreciated how honest and straightforward he was throughout the entire experience. What I appreciated most was that Bruce didn't just treat me like another customer. He was warm, attentive, and truly went the extra mile to make sure I was happy with my decision. I left the dealership feeling excited about my new Mercedes and very thankful for the wonderful experience.