This review has been totally earned by Stephanie Zaldivar for this dealership's service department alone. She is pleasant, courteous, respectful and knows what she is talking about. She shows up to do her job. It has been an absolute pleasure meeting her and trusting her with my cars. If it weren't for her, I doubt that I would keep coming back to this dealership to service our cars. Now you know....... Happy holidays everyone! read more

Terrible experience with the recall service -- and advisor Stephanie made it even worse. I was told the recall part was in stock and to come in for service. After rearranging my whole day and driving there, suddenly they "don't have the part." No real explanation, no accountability -- just wasted my time. On top of that, advisor Stephanie provided some of the worst service I've ever experienced. She was dismissive, unhelpful, and acted like she couldn't care less about my situation. Zero communication, zero professionalism. This dealership clearly doesn't respect customers' time, and Stephanie's service made the entire experience even more frustrating. I will not be returning. read more

I used to go to knight Claremont for my services, but these guys were close by home. It was so much more convenient. My vehicle has gone through quite a lot of up and downs. These guys already knew my car since they went through it all with me. I appreciate all the effort that your team has put into my car. read more

Far too often people are quick to write a negative review, but when things go right, it's not met with praise. So this review is for outstanding customer service received by Matthew Gonzalez, he works in the service department and assisted me a few weeks ago. Despite having issues with my parts warranty, Matthew was extremely helpful and communicated the entire time. He was transparent, which is for me top notch! He looked into questions I had while getting back to me in a timely manner. It's nice to see such good work ethic and follow up as it lessened the stress of a not so great situation. To take away from this review is I felt taken care of, which is often times not the case with all dealership services so I just wanted to keep recognition where it's due! read more

Loved this dealer just got a 2023 jeep thanks to Anthony Rubio with Monrovia CDJR gave us great customer service and very quick process! read more

Sierra CDJR of Monrovia - 2023 jeep - Auto Repair Near Me - Monrovia, California

I called the Alhambra dealer first because its close to my house but the service department was booked for 3 weeks! so I called Monrovia and they told me to bring it in the next day. I had Isaac as my advisor and he was so on top of it! He kept me informed, and every time I called I was put right through to him. He was kind and patient and the best advisor I have every had. So different from Alhambra where I can never even get through to the service department! I am very happy with the service I received from Sierra CDJR of Monrovia. They even offered me a rental car at a reduced rate to make it easier. I am very happy with this dealership and I will never take my car anywhere else!! read more

I brought my Charger Hellcat in for a routine service appointment, and immediately after picking it up, the car developed a noticeable ticking/knocking noise that was not present before the visit. The car only has around 10,900 miles and has been well maintained. The noise increases with RPM and is clearly coming from the engine bay. This started right after the dealership serviced the vehicle, which makes the timing very concerning. When I raised the issue, I did not feel like it was taken seriously, with the service manager even laughing at me when I said they'd be responsible if caused by their work. There seemed to be hesitation to acknowledge that something may have happened during the service. As a customer, with a performance vehicle like this, I expect careful handling and accountability. ESPECIALLY because it was so difficult to choose a CDJR service department to begin with and the one I chose leaves my car like this. I want the issue properly diagnosed and resolved without being dismissed. A ticking noise on a Hellcat engine is not something that should be ignored. I hope the dealership steps up, investigates this thoroughly, and makes it right. read more

An absolute fast and seamless transaction. After inquiring on a 3500 Limited truck on the phone, we pulled in and the truck was already out and ready for a test drive. Guillermo, our sales rep was super nice, fantastic at explaining the car and features which are very sophisticated on a 3500 no sales push ever. Edwin the sales manager made the numbers work in less than 15 minutes and we were amazed by the deal we got and Ed the finance guy was the cherry on the cake, super smart, very good at explaining numbers and we were out in no time. I never thought a truck transaction can go so well, where you are super happy with the price, customer service and finance. These guys deserve our/your business. read more

Sierra CDJR of Monrovia - Super happy customer! - Auto Repair Near Me - Monrovia, California

I've had a very frustrating time getting a hold of the service department, every time I call they never answer even when leaving a messages they take hours at a time to even get back to me. Very unprofessional they said my truck was gonna be done with in the first week of it being there & now it's been almost a month & they still have my truck waiting for a part that was supposed to be an overnight delivery part. read more

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Service Department has really gone downhill. I have come to this dealership for years to have my Jeep serviced. I have always been a satisfied customer. Now it's Kinda weird. They have moved from their location on Mountain Street. What a confusing convoluted mess to even find the new Service Department. I had a check engine light for a couple days. They told me it was going to be 48 hours to perform a diagnostic test on my vehicle. I've had this same issue before and it never took 48 hours. It is the gas-air mixture which impacts vehicle mileage. I informed the service advisor that this problem had occurred before. She still said they couldn't even look at the vehicle for at least 48 hours. Meanwhile I am without a vehicle for at least 2 days. At the old location on Mountain Street, if I had an appointment, my vehicle was worked on the same day as my appointment. This time I was told that despite having an appointment, they wouldn't be able to even look at my vehicle for at least 48 hours. This is just wrong. They allow you to book appointment slots even though they know they can't service the vehicles in a timely fashion. This is despite moving to a supposedly larger facility with more service bays. They certainly have more than the 3 service advisors that were at the location on Mountain Street. One would expect that service might improve when in fact the opposite scenario seems to occurred. I wish they were still at the old location on Mountain Street. Service was better. If you had an appointment your vehicle was serviced on that same day. Not so now and we're supposed to consider this an improvement? I think not. read more

I received an offer on cars.com to buy my car. It was a pretty good offer so I considered selling it to them but I was wary of being lowballed so I was hesitant to go there. I got a text from Jessica reassuring me they would stand by the quotation so I took a chance and drove my car all the way there. When I got there the place was empty without any customers so I should have known what was coming. They made up lies about the tires and rotors being bad which was a lie because it just had a 20k service and everything was fine. If they weren't interested in buying the car they should have just told me before making that long trip for nothing. The worst part is even their coffee station was nasty with ants crawling everywhere. read more

Bought a Brand new Scatpack. Comes with everything from manufacturer. Monrovia Dealership are Crooks. They sale u a alarm, which is bs. The alarm is basically the keyless from manufacturer. 1500 bucks! On the same note they sell u a "clear coat" another 1500 bucks! the biggest line of bs ever!!! All the new cars come with basic alarm and clear coat of paint. Clear coat my behind! Warranty is pounded into u at finance! 3K in bs 5K warranty. They make u get it! 8K of bs! Literally Crooks! I hate them. They are Crooks. If you can avoid warranty, bs clear coat and bs alarm, you did well. I got taken! Bad experience. Crooks! read more

Dropped my car off first thing Monday morning, expecting the car to be ready that day. Call after 7 hours to check up. Left a message for "Fred." Called back again an hour later when they had not replied. They then tell a relative, not me, that they were ordering a part that might take a week to arrive, but that I could pick it up the next day. Have now called three times today to find out if I can pick up said car, but "Fred" still has not responded to any of my calls read more

Very easy to get a fast appt for service. Took my car in for a recall which was 100% covered and it was done faster than expected. Had an inquire about a problem with the odometer but Isaac was very honest with me about the diagnostic fee so we chose to hold off for now. Good experience. Thanks Sierra Dodge for your help getting this fixed. read more

First I'll say I do not take one star reviews lightly as any business deserves a fair shake before being dragged online. That said, this dealership, specifically their service department, is dishonest and disingenuous while being absurdly priced. I brought my 2019 RAM 2500 Limited with the 6.7 Cummins in due to a check engine light. I have an OBD tester at home and went in with the specific error code and stated the particulate sensor needed to be replaced. I asked the technician what the cost would be to replace it and he said he did not know but wouldn't think it's very expensive. While I knew there was a fee for them to take a look at it, the service tech stated the fee would go towards the sensor replacement if I moved ahead with the repair. Well the following day, he texted me stating the particulate sensor needed to be replaced. No surprise there since that is what I told him when I dropped my truck off. He then quoted me a price of $714!! When I pressed him for why in the world was it that expensive the breakdown he gave me was $240 for the part (which is $120 online), $240 for diagnostic fee (which he told me would be waived if I did the repair), $240 for labor, and approx $25 for taxes. See text messages below. Not only did this guy lie about waiving the diagnostic fee, this dealership is completely and disgustingly, ripping people off on a repair that takes less than an hour. I picked up my truck, they had the audacity to charge me $240 despite me telling them what the issue was when I dropped it off AND showing the error code to them AND eluding to any replacement not being very expensive. There was no offer to waive the payment. And when I politely asked to talk to a technician about replacing the sensor myself, they just told me that wasn't possible. I've been taking my truck to this place for maintenance and repair work for years but will never return. I know that post covid service in general has seriously degraded but there's simply no excuse for ripping people off the way this dealership does. Honestly, stay away. Give your time and hard earned money to a business that appreciates repeat customers and doesn't exact pleasure from ripping them off. read more

Sierra CDJR of Monrovia - Text messages between myself and the dealership. - Auto Repair Near Me - Monrovia, California

Really disappointing experience at this dealership, which is frustrating because it's where I originally leased my vehicle and always brought it in for maintenance. Everything fell apart at the very end. We agreed on a price, shook hands, and were ready to start the paperwork. Where I'm from, a handshake means something. Then suddenly someone else steps in and says the deal isn't possible--right after we had just agreed. That completely ruined the experience for me. I won't be returning to this dealership, not even for maintenance, even though it's the closest one to me. This response is in reply to the comment. There's really nothing more to discuss. What I shared initially accurately reflects the events that took place that day. Since then, I've gone ahead and purchased a vehicle from a different dealership, and the experience was great. I suggest you pay closer attention to reviews like mine. It makes no sense to reach an agreement, only for someone else to step in and undo it--especially before any financing was even discussed. My credit is excellent and falls within the tier-one category, so credit wasn't a factor in the decision. It's concerning that a deal was made and then abruptly pulled without explanation. This was a very frustrating experience, and as I mentioned, I won't be returning here, not even for maintenance. read more

I love the helpful staff here! From service to sales. You guys rocks! My car needed servicing but decided to do a trade in instead. They hooked me up with a great deal as usual. Thank you guys! read more

The guy in the service parts department is very helpful. Based on this I was going to return for service work. Unfortunately the women answering the phone to make appointments have some serious shitty condescending attitude! They are like robots whose only response is "would you like to schedule a service." no matter what question is being asked. They don't listen & are not helpful. This is enough to make me go else where, despite this location being the most convenient. I don't expect flowers & dinner but being a dealership you'd expect a little common courtesy. read more

My Jeep was loosing coolant at no apparent location, so I needed service. The girl that answers the phone is one grouchy woman. Think her name is Hay Sue or something like that. Really in a bad mood and very sarcastic. I should have stopped right there. But no, I took my jeep in for service. They had it for 1 week and when I called, they had not even touched it. Wow, I been renting a car this whole time for nothing! While they were finally looking at my Jeep, they called me say they don't want to work on it as long as I have a dash camera on. LOL! I told them unplug it then! It like the workers have warrants or something! When I called the "service advisor", he did not respond to my calls or text messages. The next day, he said he had the day off. WTF! Like couldn't another person take over while he was off? Finally had to ask for management. Manager took over my service. After more days, he says they checked the engine with a scope and did block test and everything, and couldn't find anything wrong with my Jeep and sent me on my way. I went to my local mechanic, he squeezed one hose and said too much pressure, head casket needs replacement. He changed it, and changed anything else that he was disassembling along the way to avoid problems later. My Jeep was fixed by my local mechanic. I will NEVER go to a dealership for repairs that are out or pocket for the rest of my life, especially Monrovia Chrysler Dodge, Jeep dealership! They are rude, incompetent and over priced! To boot, the dealership kept my engine cover! Ugh! read more

Sierra CDJR of Monrovia - Auto Repair Near Me - Monrovia, California

The team at Monrovia CDJR took amazing care of us! The new location looks good and is easier to get to as well.

Very unhappy. -I brought my camper van in for a repair. There are two sets of keys in the van for locked compartments inside the van. When I picked up the van, both sets of keys were obviously tampered with, as they were both not in their normal spot. These keys and compartments had absolutely nothing to do with the repair of an alternator. -There was at least one bolt that was broken off and not replaced, just left broken off. Now that component is not secured as it should be. -When I picked up the van it was taking quite a while for them to bring the van to the front. Finally they told me that they closed the hood and now they can't get it open. They took me back to the service area and there were 8 people working on trying to get the hood open. After a great deal of paint being chipped off of the lip of the hood, they were able to open it and correct the mistake. It was explained to me that they forgot to strap a cable and when they closed the hood it got stuck in the latch. This does NOT give me confidence that the other repairs that I can't see were done properly. -The final repair costs were almost twice what I had anticipated. (About $3600). Possibly my fault for not being more diligent with adding up the repairs, plus tax, etc.. To add insult to injury, they charged me an extra 3% of the total bill because I paid using a credit card. The service department representatives were friendly and helpful, but the technicians can not be trusted in my experience. I will not be returning to the dealer for future service/repairs. -On a positive note, the new alternator seems to be working fine. read more

Sierra CDJR of Monrovia - Mounting bolt broken off. - Auto Repair Near Me - Monrovia, California

We test drove the new EV jeep here and had a great time! The staff was very courteous and helpful! While we're still weighing whether or not it's the right vehicle for our needs, we wanted to make sure the staff got the props they deserve for all their help! read more

Best Dealership, Happy Costumer,Their Price are Reasonable and The Best Sales person, Guillermo Hernandez.. read more

Sierra CDJR of Monrovia - Best Dealership, Their Price are reasonable, and Best sales person Gillermo Hernandez - Auto Repair Near Me - Monrovia, California

First time ever going to a dealership for maintenance and first time for my new vehicle routine check. I booked for the first appointment on a Saturday. This was just an oil change with multipoint inspection. In and out within 45mins. Did I pay more for using a dealership service center than doing it myself or taking my vehicle to a local mechanic? of course, however, what I got beside an oil change is by going to Sierra CDJR I left with Peace of mind knowing only Mopar branded products were used and a team that knows my vehicle. I was greeted by a respectful tech. Who seemed well trained and was able to satisfy all my questions. Sierra CDJR will be my home for service or repairs on my Dodge. read more

This place is horrible be ware .took my gladiator for a recall & 2 doors that wasn't closing rite .& a exhaust leak .2 days they had my truck .dint do nothing to it & scuffed my rims .horrible there trash I gave then 1 Stat had no choice they dint deserve nothing read more

Sierra CDJR of Monrovia - Auto Repair Near Me - Monrovia, California

Pretty awesome car buying experience. Daniel took very good care and detail of our car purchase. Daniel was very patient and answered all of our questions, he seamlessly walked us through step by step our options to ease the purchase and he's very knowledgeable. Ed in finance was also very helpful in troubleshooting a document issue, Amanda was warm and made the paperwork transaction go very smoothly. Great team of folks here doing their best to make sure you're happy is a win-win! read more

Yelp says this location is permanently closed but they actually moved down the street in the same car dealership complex! I leased my second Jeep Wrangler from Jeep Monrovia and they gave me a great deal. I loved the car it was a 2020 Jeep Wrangler and when the lease was up, I knew I wanted another Jeep...but the initial price deterred me. The original lease was a diesel Jeep and I was spending so much in gas each week that I was looking for an electric car or hybrid this time around. I absolutely love the Wrangler and was excited when Jeep rolled out the EV but the starting price was out of my budget. I actually ended up test driving a few different cars (and even went as far as reserving a Tesla!). But it doesn't end there! Before my lease was up, a sales associate from Jeep, Anthony (remember the name!), reached out over text to see if I was interested in another Jeep. We went back and forth and I expressed interest in the EV Wrangler and what my price range was. Anthony wasn't pushy or anything, he was super nice and accommodating, which was refreshing after being hounded by other dealerships. He was doing a ton of work on his end before I even stepped into the dealership. He presented a few different options and prices for the EV Wrangler but they were still not exactly what I was looking for. Eventually, Anthony secured me an AMAZING deal that was exactly what I was looking for and in my price range. No other dealership or salesman went above and beyond like Jeep Monrovia and Anthony! They made the car buying experience easy and accommodating for the buyer and I will 100% be returning to Jeep Monrovia when my new lease is up. Even after leaving the lot, Anthony made himself available for any questions or concerns. I actually reached out with a question about charging the vehicle and Anthony answered very quickly with instructions. If you're looking to buy or lease a new car, I would HIGHLY recommend Jeep Monrovia. I've been to another Jeep dealership and this one was the best!! read more

Avoid this dealership. They definitely are trying to lure you in to do a bait and switch. They never give you a truthful answer. Avoid at all costs. read more

We have bought 2 jeeps and will get our next one here too! Today I brought my jeep in for service and as always very helpful and professional. read more

I came into this dealership already knowing what was wrong with my car: it needed a software update. I clearly communicated this to the staff, yet they insisted on performing a "diagnosis" despite my own scanner--and their technician--confirming there were no codes. What did this unnecessary "diagnosis" cost me? $240, only for them to tell me exactly what I had already told them. To add insult to injury, I specifically came to the dealership for recall fixes, which I know are supposed to be free. Yet, somehow, I was charged $240 for what should have been covered. This feels like nothing short of a scam. If this is how they operate, I'll make sure others know about it--and I'm certain the Better Business Bureau will be interested in hearing the full story as well. Also, 145 one star reviews of this place are hidden on yelp for this establishment. That is shady business. Shame on you. read more

Javier and the service department team took care of our recall issue promptly. Highly recommended!

Best dealership i have been so far. Their price are reasonable also gave me best value for my trade in. I will recommend it. The sales persons, finance guy even the manager is very nice read more

Coming here for service is always easy! I love checking out the new cars while I'm here. I was able to test drive a new Jeep Wagoneer that I can't get off of my mind :) I am seriously considering trading in my car for this one. They have a great line up this year. I recommend coming here! read more

We were promised car repairs at 5 different places, but not a single thing was fixed. They just washed the car and handed it over to us. It was the worst experience. read more

Took my Dodge Charger for Service, appointment was easy to make online and the check in was very smooth and fast. My service advisor Wendell was very helpful and his service was very good . While I waited for my car to be ready Mr. Wendell also explained to me that my tires would need to be replaced soon and gave me a good quote and he also taught me about the type of tires my car has and the importance of changing them soon. He took his time and explained everything and that definitely made my experience better than other places I have been to. I definitely recommend this place and Mr. Wendell, and I will definitely be back to this dealership. A+++ read more

My experience with Sierra Auto Group started off rocky when I ordered a duplicate key for my Jeep in September 2022. Initially, I lived only 5 minutes away from their location, which made it convenient. However, due to a scheduled move in December, I was hoping the key would be ready before I had to move an hour away (in traffic). Unfortunately, the key didn't arrive as promised, and I had to relocate without it. When I called in January 2023, it still wasn't ready, so the manager on duty offered me a refund or the option to wait it out. I chose to wait because I really needed that second key. Months went by without any progress. In March, the key still hadn't arrived. On May 1st, I decided to make a call to check the status, and they informed me that the key was finally there. I was upset that they hadn't called me to notify me, and I had to find out on my own. On May 5th, I drove 90 minutes through traffic to pick up the key. After collecting it from the parts department, I was directed to the service area to have it programmed for my vehicle. To my surprise, the charge for programming the key was higher than I expected. However, this is where my experience took a turn for the better. John V from the service department not only brightened my day but also tactfully and skillfully expedited the programming process to get my new key completed in time for me to return to work. Despite the initial delays, lack of communication, and frustration, John V's excellent customer service and consideration for my situation made this the best experience I could remember having at an auto service provider. I am grateful for his assistance and want to extend my thanks to John V and whoever he spoke to in the office for turning my experience around. Sierra Auto Group, take note of the fantastic job John V is doing! I initially was going to give a 1 star (due to the 8 month delay for my key, the distance I had to drive to get it, the broken promises of when it was going to be ready, and nobody calling me to tell me when it arrived), but Thanks to John V, I'm submitting 5 Stars!!! read more

Another fantastic visit at Monrovia CDJR! Customary Jeep service is done on a regular basis. My service advisor Fred clearly explains everything that needs to be to done and how long it will take. I know I am in good hands since he is Master Certified. Can't get much better than that. Keeping a 14 year old Jeep SRT8 up and running can be a complicated task, Fred makes sure it is as smooth as it can be. A big shout out to Rocky who always manages to get the parts we need to get the Jeep back on the road! read more

The customer service department has the absolute worse communication. They also take forever and never update you on the progress of your car. I feel like I got scammed. I've tried reaching out to the service department manager over 3 times and he never called me back. Constant misinformation. read more

John Dejesus was the most awesome salesman that I have ever dealt with. He made my new 2021 jeep Willys purchase go effortlessly. I custom ordered my jeep in August and I got it in 11 weeks. Totally worth the wait. I was always kept in the loop and was always told when things progressed in the build process. I'm so excited to use My Jeep for Jeep things and I will always refer John if anybody's interested in purchasing a jeep! Thanks John! Your awesome read more

Sierra CDJR of Monrovia - Auto Repair Near Me - Monrovia, California

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Big shoutout to Isaac !! Couldn't have asked for a better experience. From the day I walked in not knowing what to expect. You were very attentive to my questions and was able to answer them and give me options. Then once I figured out what I wanted to do, you were very informative on the process and stayed in communications with me and kept me updated on the status of the vehicle. Will definitely recommend all my friends and family to this dealership. I truly appreciate this experience! read more