I've never been to a restaurant with the staff was so rude and disrespectful. I took my 90 year-old 20 year veteran husband to lunch which we never did order because of the staff attitude. Very disappointed we will never return. B Hale read more

The employee here complained about me right in front of me to another employee for asking if they speak out their orders when ready. I asked for a district manager contact information and another employee starting cursing. That's when I asked for a refund and left. What happened Wendy's? You seriously need to do better. Hopefully you received the report from my call to your Corporate office. read more

We were on 95 and hungry, and of course, Wendy's is there and sounds like a great idea. We decided to go inside, and at first, it seemed fine. They had the kiosks set up which is good, the people at the counter didn't seem too interested in people anyway. We put in our order, pretty simple, cheeseburgers, no tomatoes, and frostys. Well, after waiting for awhile, it finally is ready. Of course, tomatoes on both. Not a big deal, that's almost to be expected these days. I was about halfway through and I had to go remind them about the frostys. They put them on the counter and walked away. I looked behind the counter and finally found a couple of spoons, since nobody seemed to really care if we were there. Overall, it was just a less than mediocre experience. The food was... okay, I've definitely had worse. Customer service wasn't really even there. The place was surprisingly clean. Of course, no ketchup, no drink lids. Probably won't stop back in there next time around. read more

Felt extremely disrespected by the female manager and female server at the food window. Whatever manager was on call for the 5/15 Friday lunch shift deserves a reevaluation with the attitude i received over asking to change out the sour tasting sweet tea. The associate explained why it was sour was due to it being from the fountain machine, which, if that's the case, they should be brewing their sweet tea separate. The manager huffed and puffed and made the remark "they should have just come inside" instead of stepping up to help with a solution. The manager made the remark to the associate where I could clearly hear, I still made an apology and the manager refused to look at me. I was then given drinks with no ice and continued attitude when I asked for ice. The associate said they had no ice when she poured my remade drink, but the ice bin was already replenished and full as she was making that remark. Professionalism and hospitality was out the door, regardless, if it's a fast food chain, this particular associate and manager clearly don't like their jobs. I won't be returning to this location, but wish I asked their names to add to this review. Poor service, masks, subpar food every day, and sweet tea should be sweet, not sour. read more

I love Wendy's! Every time I come here Ari makes sure to take care of me and get me everything I need!!

Said baked beans would take 8-10 minutes which was annoying but we got over it. Then when we received our food they forgot the wrap we ordered which was just lazy. Then we finally left and as we're driving we realize that they gave us a hamburger-- we ordered a chicken sandwich with JUST chicken and bread. I'm a very picky eater and i was NOT happy about this, we took off the toppings but i could still taste it in my mouth. Disappointing. read more

Quick stop for a quick lunch. I opted to go inside today because this is one of the newer style Wendy's though the dining room is currently (July 2020) without tables. My double order of spicy nuggets were hot and they were packed properly. No problems here. [Review 13675 overall, 994 of 2020, number 1087 in Florida.] read more

Wendy's - Wendy's, Saint Augustine - Burgers Near Me - Saint Augustine, Florida

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Read the other reviews here about this location. It is by far the worst Wendy's I have ever visited. Again today, drove 15 mins 1 way and waited for 20 mins in the drive thru, just to be told they are out of Frosty's at 2 pm on a Tuesday. No apology, nothing just a rude.."we're out of frosty's until the truck comes in". Where is the management at this location? Very poor. read more

Beware....I pray this Wendy's location is investigated by restaurant report on local news. I ate French fries and at bottom of box found a dead cockroach. I had already consumed fries. Will never eat at this Wendy's or any other Wendy's ever again. Disgusting. read more

The service was friendly and fast but the fries under cooked. It's a new restaurant. I've never been inside. read more

Wendy's - a woman wearing a face mask and holding a bag of breakfast fast food - Burgers Near Me - Saint Augustine, Florida

Stopped for a quick bite to eat to take on the road. After reading the many negative reviews, we were hesitant, but ended up going to the drive-thru anyway. Our service was polite, fast, and accurate. Glad we gave them a chance today! read more

Seemed like a pretty new operation, in a wasteland-like area amidst ongoing construction in the properties around it. The drive-through line was extremely long, so I went inside and surprisingly for a new place, it was super dirty inside, including the bathroom. Ordering could only occur through the touchscreens as you walk in, which wasn't the most intuitive system. The pickup, however, was a free-for-all. All the customers were just crowded into a small area around the counter, no way to socially distance. There was one guy manning the counter who was definitely not engaged in his job. There was a screen above him showing the list of names/orders coming up, and my name popped up and he called it out. I grabbed the bag and asked for my drink. He grunted and nodded toward the drink machine, where I found a random assortment of cups, straws, and lids -- no effort to keep things Covid-safe. Then, when I got out to my car, I found that the bag contained a burger, rather than a chicken sandwich. At least the fries were great. But a big mess otherwise. read more

Worst Wendys ever. Run by a bunch of kids that either havent been trained or they just dont care. No sign of a manager oradult around. They will screw up your order and the place is always messy. All signs point to terrible/absent management. read more

Brand new Wendy's... we must have picked the wrong time to stop because it took forever to get our food. But the restrooms were clean. After waiting for 15 minutes in a huge drive thru line that stretched around the building, we finally got to place our orders. The staff was trying their best and apologized for the wait. Unfortunately they gave me the wrong sandwich but switched it out almost immediately. Hopefully they get their issues ironed out with service & wait times. Maybe they need to hire a Chick-fil-a Manager to show them the ropes. :-) read more

This Wendy's location is so bad it's almost funny. Run by brain-dead teenagers, who can barely function as human beings, let alone employees. If you have about a half hour to kill, feel free to order at the drive thru. Make yourself cozy, and don't expect anyone to say, sorry it's taking so long, here's what we're waiting on, etc... just blank looks on their dumb faces. Is there a manager or even an adult associated with this dump? Someone must own this franchise, you'd think they would come and see how things are being run once in a while. This is not just the employees being busy, or short handed or a once in a while thing. It's always this way. All the terrible reviews can't be wrong! I'd rather eat cat food out of a dirty toilet than ever give this place another penny. Go out of business already so something else can come to this location! read more

Few words to sum it all up..... No one there working, gives a s***!!! That's all you need to know. Worst Wendy's I've ever been too repeatedly idk why I keep returning. Too many complaints too list Pretty bad when the location in the hood is better than the location in the privileged white neighborhood read more

Just left this place . Bathrooms were out of toilet paper. Floors and walls covered in piss. Outside had trash everywhere. It's a new place , shouldn't look so run down but that's what happens when you lack management with proper enforcement of policies and standards . read more

when it's good it good. though every time I show up and ask for my burger and they tell me "oh we haven't sold that in years." Then I explain what that is and then they say oh we do have those but we wont make them. When I get certain people they make the burger. when I get people who are new or something they always say we don't have them and then fight against me saying I never get them even though I do everytime. how are you gonna fight with me when I get them 90% of the time I'm there. Go to some other Wendy's because this one is not it. read more

Manager sat at the high top bar on his phone. I literally stuck to the seat it was so dirty. The trash was overflowing and there was tons of food on the floor- like a whole hamburger patty. I couldn't get the drink machine to work and the woman was annoyed w me that she had to get our drinks. We live close but I don't know if I'll ever go back. read more

The lady at the drive through was very rude very rude. I ordered a burger and fries and they made me pull forward and wait an additional 20min and there was nobody in the drive through and the fries were cold. read more

So just went through the drive thru and received to taco salads. These are the most skimpy salads I have ever seen. 3 little tomato pieces and even less cheese. Ordered an xtra chili because the one is never enough for the salad. And guess what, my chili isn't even half way filled. It's so sad what's happening to Wendy's... RIP Dave. read more

Wendy's - Taco salad - Burgers Near Me - Saint Augustine, Florida

Absolutely filthy, trash cans over flowing, soda machine broken, condiments empty, tables were dirty and food littered the floor. Apparently no one cares enough to manage the employees and assign cleaning as a task!Disgusting, wish I could give zero stars. read more

I like to give businesses the benefit of the doubt but this place needs a new manager. Went through drive through today: wrong iced tea, no napkin, and the guy kept my debit card. When I went back to get the card I spoke to the manager. He was like a robot. No apology, no smile, no friendliness which explains why most in the drive thru have no personality and never say thank you come again or anything close to it. Wendy's, whoever own this franchise is negligent on training as well as people skills. Take a lesson from Chik-fil-et. No wonder they have lines around the block. read more

Hello, i am a worker at this establishment. First off when you come in the middle of a rush expect to wait a little, have some patience. We are humans too, we may mess up. When you come at night don't expect that everything on the menu is available because we are trying to close and clean our least popular items. Yes most of us are kids, it's our first job. We didn't go through months of training to work here but we really do try. I understand that most of you writing reviews are very arrogant and feel entitled but we again are humans who deserve to be treated with some respect. read more

Worse Wendy's around. We always get the wrong food, cold fries and my sons chicken sandwich was gooey and not cooked tonight. Also took forever to get food and we didn't order much. Will not be returning. The teenagers that work there don't know what they are doing. read more

We literally go here every time we drive to Disney and back (at least once a month) and it's because the service is easy. We love that you can just order on the kiosk. read more

have to wait a very long time to just to order. Wrong food. Worst Wendy's I have ever been to.

From the dirty outside seating area that continued as we entered the dining room, this was a poor Wendy's experience. The staff was pleasant is the only good thing. Cook was not wearing anything to stop his long hair from getting in to the food. And the thing that really finished me was the chili, it was tomato soup with a few pieces of meat....no beans or anything else. So sad since I love Wendy's chili. read more

Nobody helped me at the drive through. They just kept saying we will be with you in a moment. Stayed there for 5+ minutes. Also saw the 3 cars before me eventually drive off because of the same thing. read more

Literally as we pulled in the girl closing was walking out 45 minutes early people are just so ungrateful to have a job right now... June 10,2021 I hope your management see this and you are demoted or you need to go back where the money is apparently.... Unemployment absolutely absurd read more

It's always "something" with this Wendy's. Sometimes they are out of bottle water, napkins, frostys, we have been served raw hamburger. For some reason we keep coming back hoping it will get better but no sign of change yet. If you can help it you probably should avoid this place. read more

Out of tea, sweet tea, Diet Coke. Bert crowded & dirty. One stall bathrooms. Whoever owns this store has a lot of work to do.

this place is terrible. I have never left a review on a restaurant or anything for that matter. I ordered a chicken wrap which was definitely not wrapped (crazy right) and this shit fell all over me in my car. never got to eat my meal. read more

Absolutely ridiculous! Pulled up to drive-thru and employees had they're friends in a car having social hour. After I honked to have them move so I could receive me order. They left half the toppings off my sandwich and added toppings that didn't belong. The baked potato they served me was inedible and was visibly noticeable that it was inedible. There comes a point when you have to look at something and say I wouldn't even feed that to my dog so maybe I shouldn't give it to our customers. Does everyone remember a while back when fast food employees were demanding 15$ an hour? This right here is why the ones that actually do work hard to provide the best service get shafted and will never see that increase. This Is also the reason why chic-fil-a is always so packed all day everyday. read more

Stay far away from this Wendy's. The menu is not complete. I asked for a substitution for my baked potato and it was not included. The fries are exceptionally stale and cold. The burger was soggy and haphazardly thrown together. My kids meal order was not complete which was a whole separate issue. All in all, do not go. read more

Terrible, terrible, terrible. I'm still waiting on my food and I've been waiting for 25 minutes. There is a guy yelling loudly. The dining room is tiny. This Wendy's is very poorly run. read more

Wendy's - a group of people in a restaurant - Burgers Near Me - Saint Augustine, Florida

Hands down the worst Wendy's I have ever been too. All I ordered was a biggie bag and I sat in the drive thru for 30 minutes. This restaurant is not fast food I coulda went to a sit down restaurant spent the same and been out faster alone. read more

Usually get orders correct. Often quite friendly and helpful. A few small order errors every once in a while keep me from giving five stars. Typical Wendy's. Like the new breakfast options. read more

The crew was behind counter laughing and eating while the tables were filthy dirty. Several workers had long greasy hair hanging in their faces while they handled food. No napkins anywhere. Had to ask for napkins in order to clean our own table. Kiosks were dirty and greasy. Hamburgers were pink, FF and baked potatoe were cold. Ice not working on soda machine and when asked they said they had no other ice. People were leaving right and left. read more

8:05 on a cool, rainy night and my husband decides to order Wendy's chili via the mobile app and I offer to pick it up. He ordered a Family Size bucket of chili, 2 chocolate frostys and an order of chicken nuggets. I drove to this wendy's location and when I approached the window, the cashier said "I'm sorry, we are out of chocolate, would peppermint frosty's be ok"? I said not really and another worker came from behind and filled both chocolate frosty's with no issue, then he handed me 2 large chilis and my nuggets. I asked if that was enough chili, it seems so small to be a family size bucket and he said yes actually, it is 2 large that comes in that bucket. I took my order home and opened the bags to see what all was really ther and both chilis were 'cold' as were the nuggets. not like luke warm, but I mean cold. I called the store and asked to speak with a manager and it turns out the manager was the cashier at the window who handed me these items. Not only that, he said well a bucket should have 6 large chilis in it, but we ran out. Then he told me to go online and request a refund if I wanted to, but because I ordered online, he could not issue the refund. he offered to put on another chili, but stated that it would not be ready for 2 hours. He also said I could come by tomorrow and have dinner on his dime. However, that does nothing for feeding my family tonite. This is the 3rd time in a row we have received crappy food and really bad, I mean really bad, service from this location. Again, this was the "MANAGER" who chose to just LIE and hand me cold, crappy, bottom of the barrel chili. They need to Shut It Down!! read more