I made an error in one of the names. Her name is Melissa and she is one of the 3 that we so love! We stop in when ever we're passing to our home up in Black Canyon City or if we're coming from a store nearby. The folks I mentioned before are just soooo Great! We even get our usual parking place :) They always treat us well and with total respect. They know what we order and they know what we drink. We love them! We don't go anywhere else in the area. I can't say enough about this Chili's. Even the folks that aren't our server/bartender say HI always. My husband is a Cancer patient. When I get your emails for a free dessert- I make sure he gets it. Thank you all. (SF) read more

We went in to eat lunch was busy as there were a couple of waitress just standing around. No one greeted us and no one even looked our way. Menu was closed waiting for someone to take our order. Told the Hostess that we were leaving because no one came to take our order and she said ok. Obviously they did not want our business. read more

We were there about two weeks ago, it was good service considering we had a woman who was training but super nice she did great for her first night ;) I'm really soooo disappointed we noticed this about a year or two ago, but why in the hell would Chili's change their taste of their Cajun Chicken Pasta?!?! Everyone I know loved I mean I still get it everytime in hopes it will taste like it used to and it never does :( not sure why they changed that but it was a big dumb idea! Lol everything else was good, the Togo girl brought out our appetizer on an extremely hot skillet and not thinking placed in front of our 8mo old who immediately grabbed it and started crying. But she was ok, and I know not everyone thinks of that. But it was ok. read more

We had a great waitress, to bad the food just wasn't the best.

Extremely slow service. The hightop on the bar was dirty and needed cleaning before we could sit-down. Our servers was very good and "honest" about different food selections. It's a hit and miss due to inconsistencies. read more

Showed up last night to have dinner. It was probably about 730pm. There was no one at the front greeting people. We waited and waited for someone to show up but no one came so we ended up leaving and going to dinner somewhere else. It was busy with people dinning but no one even acknowledged us. I'm giving 3 stars because we've been there before and it was good service. read more

Poor service. I sat at the bar and watched as many as four servers getting there own drinks. I had no trouble getting a beer and a menu. Everything went down hill from there. Ordering food was not very easy. Soup and salad should be easy yes? Nope first was told it was extra after four pm even though I waited since 3:45 for a bar tender. Ok fine get my food no salad dressing. I could go on and on but you get the picture. I was a every weekend customer stopped last year. See you next year. read more

I visit Chili's with family and friends about two times per month. We usually go to the the one at Bell and 7th St. or 27th Ave and 101. The food for the most part is at least average to above average. The chips and salsa are a good deal and the green chile and enchilada soups are great. The food is pleasingly the same at each Chili's we visit. However, there seems to be an ongoing kink in the service at the one on North Valley Parkway. When they first opened a while back, we tried them twice because they are close to home. Both times, the orders were messed up and the waitresses were friendly but not very knowledgeable about the menu. The food took forever to arrive and no hint of an apology anywhere. A few months later we decide to try again. maybe they were just new and by now they have the kinks out. Again, the wait time for our food was incredible and getting a drink refill was just wishful thinking. Fast forward over a year. Last Saturday-Nice waitress, seemingly nice greeters, food was as expected. Over 90 minutes for soup and salad and water to drink. Four times with the same problem is probably not coincidence. The Chilis on 7th St always has the exact opposite. Great service and normal wait time. Hope it changes, it is a decent place to go. read more

I have been at this location on a few other occasions but sadly every time I've been here the service is horrible and the food is just mediocre. I think it's safe to say I'm not coming back. read more

This is a great Chili's location. yhe highest rating I could give any chili's is a three and they get it. Hostesses, waitstaff and manager were extraordinarily committed to making sure they understood what we wanted and that it was perfectly executed. It's worthy of recognition, so I wanted to share it. A very well-run place! read more

We eat here way too much. How do I know? The waitresses know us and where we like to sit (the bar so we can watch sports of course). Good menu and you know what type of quality you are going to get. Good bar selection and I have to admit the baby back ribs are pretty good especially with the Shiner Bock sauce. My other fav is the Smokehouse burger. The tacos are also pretty decent. Great service (but that might be because we are regulars) and good food consistently. Can't go wrong with that although after working for a food service company I am not a big fan of chains, but this is one I do like read more

Tonight we had some of the best food at this location that we've had in a couple of years. However, that was after walking out last night and observing what appeared to be some very slow service. There is not alot to choose from in the Tramonto area, and it's nice to have somewhere close, but our last few visits here have not been very impressive. The key problems - slow service, less then genuine service and inconsistent food. At this time, it is unlikely we will re-visit this convenient spot . Hoping things improve! :) read more

Given it multiple try's food is always blah . This location is not the best . Slow service and just the quality of the food seems poor

I had a wonderful experience here! I work in retail so I don't like to complain but I ordered a steak here that wasn't the best steak I ever had. When they saw I was not eating it the waitress quickly offered me anything else on the menu with no extra charge. I declined because I had had my fill and a short time later the manager came over and again offered me something else. We had some dessert on the way so I again declined but he made sure to take the meal off the check. read more

Great service. The food came hot and fast. 10/10 would eat here again. The dessert was amazing. Drinks came fast.

We Love going to Chili's for Happy Hour, we always are welcomed, with smiles and a 'Hello Again", They know what we like, and always remember the little things, they take the time to suggest new things, and we always get GREAT service... This is the place that all the girls love to go, its our favorite place, and we know each time we come, its going to be a Great time with friends, with Great food and drinks! Thanks Chili's! read more

Service is always great and my order always comes out correct after I alter it like crazy, great location.

Yummy dinner tonight. I had the margarita chicken and my son had the burger bites. He loved the new blood orange mango lemonade, we both loved the fresh pretzels ! read more

To start off, our server was great. The kids meals were fine. But, we had chicken fajita meat that looked like it had been grilled on 1 side. What happened to the blackened chicken? The onions almost tasted bitter. Maybe it sat in the "sizzle sauce" to long. I know, it's a Chili's. But it is still money. read more

Worst experience ever we waited over 45 minutes for our appetizers to come out and when they finally came out it was the wrong appetizer we ordered my 4 year old daughter 2 mini cheeseburgers at the same time we ordered the appetizers those came out an hour after we ordered her bread was so hard she couldn't even eat the bread so she ate plain burger our main dinner was still not out so we waited about another 20 minutes until we asked them to put our food to go our order came out wrong with soggy fries so we asked if they at least bring the dessert out we ordered that was 2 cookies with ice cream while we were waiting for our to go food and we only had one brought out then they brought us the bill that totaled $117 dollars with only one cookie taken off we talked to the manager and that's what he took off after all that the hostess that was super sweet ended up trying to pay our bill the manager knew about it and still didn't make our bill right until I went up and let someone know they needed to void her payment we gave her cash and walked out when they came out after us and brought us a $90 dollar bill we had already left a $20 tip and gave the hostess $100 dollar bill so for $120 we got chips and salsa our wrong appetizer and some soda and soggy to go food with missing items I called to try to see if they would make it right and I just got I'm sorry!!! Working in the industry for many years I would of never treated customers like this and would of done whatever I could to make it right! Horrible 2 hour adventure just trying to celebrate my sons birthday! read more

Chili's is always a favorite place to eat whether we bring all the kids or just the two of us. The food is always great, the staff is always friendly and the prices are just right! read more

Don't go there on Friday night, especially if it is later like after 7:00. The food was slow, cold & old. Yuck! Waiters were nice but busy prepping for closing not sure. read more

My first time at a Chili's in Arizona, and I would say I had an overall good experience. The wait to be seated was a little long, but that was to be expected at 6 o'clock on a Friday. Once seated, our server came immediately, and she brought us our drinks quicky. After ordering, the food came out very quickly, and it tasted very good. I would say it was a very pleasent dinner experience. read more

I go to this Chili's twice a week.. love love the staff! Absolutely make you feel welcome.. Melissa rocks! Social,kind and so enthusiastic about her work.. Andrew,Erin and Jeanine are also wonderful!! Amy the manager always says hello with a great smile.. and has great relationship with her staff.. Food is always cooked exactly as I ask.. Thanks again for the many great experiences! read more

Love this restaurant! There's only a few options in this area for food but the staff is always wonderful no matter what time of day you go in. The booths are very clean.. The food and drinks are great! read more

Came here last night after having to walk out of Heart And Soul Cafe... honestly, we were ripe for the picking. Having waited an hour with no food there, you could have given us a rusty bumper with cheese and we would have been happy. But no.... we ordered the sirloin (which was our first mistake). When we asked if the kitchen could put some blue cheese crumbles on the steak after it was done, the server looked at us like we had three heads. She came back out to tell us that the cooks had never heard of it - really? You've never heard of blue cheese on a steak? Please. I ordered the six ouncer and I got maybe two bites out of it... all sinewy-gross lines. It was ordered as medium and it about mooed at me - blood everywhere on the plate. Service was tolerable - had to wait a while to get the check (which is a HUGE pet peeve of ours). I did not have it in me to talk to the manager... just wanted to go home. I cut up the leftover steak for my dog's breakfast this morning - it looked like it should have been considered 'waste'. Horrible. After a salad, two glasses of wine and two steak dinners, our pockets are $82 lighter. So not worth it..... I'll never order anything but a burger IF we decide to come back. read more

About what you'd expect from a Chili's--no complaints, but nothing to write home about.

I have always had good food and great service at this Chili's. I like it a lot!

Great food and service. A fun atmosphere with a wide variety of food and drink. We eat there often and have never been disappointed.

It's a beautiful Friday at 11:30 am and I decided to stop for a quick lunch with my very young daughter after feeding the ducks at the Anthem park. We walked in and the hostess said it would be a 15 minute wait (I should have left) . I looked and saw a bar booth open with a pile of glasses, napkins and plates so I asked if we could eat in the bar area. She said sure, but it's going to take just as long to get food. We sat down and after 10 minutes they finally cleared the table. After what felt like eternity we got our food. The table next to us waited even longer and they had to send their chicken sandwich back. They are severely under staffed. The two bartenders that were serving the bar section were very nice so it's not their fault. This chilis is poorly managed. The food is just okay and the staffing is terrible. You are better off driving down to happy valley and eating at one of the great places there. read more

Terrible experience here.We were the first customers in today,were greeted nicely but then it went down hill.Ordered a steak,asked for steak sauce but NEVER revived it, the smoked chiken was dry and burnt.The manager was "in training" and was nice.We will not be going back.only 1 star because I had to. read more

My co-worker and I have visited this location a few times for lunch and we have noticed each time the food is great, however, their food service is ssssllllooooowwwwww. They take forever to get your food. We ordered 2 sandwiches and 2 salads and it took 25 minutes to get the sandwiches (salads came fairly quickly). One was your typical club sandwich and the other was a grilled chicken sandwich. Simple enough. We sat in the bar area and there were 4-5 tables seated at any given time and 1 or 2 to-go orders coming in and out. Surveying the dining area just across the way there were another 4-ish tables seated in various stages of ordering, eating, waiting for the check. All in all, not very busy. Nonetheless, it takes forever to get food. Another table was complaining about the wait as well.If you don't have a lot of time for lunch, skip this place. If you aren't in any particular hurry, it is fine since the food is great and the service is good too. Maybe to go is the best option but I have not tried it yet. read more

Ordered online for pick up, even added a $5 tip for no reason. Said ready in 30 minutes. I get there and am told they don't have any ribs to fill part of my order. I asked why didn't they call me and the woman said they tried and the number was not valid. SERIOUSLY? So I order a burger to round out my order. I live 2.3 miles away, get home and the fries were cold. This is only the 3rd time ever ordering/eating at this location since moving to the area almost 6 years ago and this b.s. is exactly why. read more

The food is excellent, creative and reasonably priced. Lots of choices and you never have to eat the same item, unless you want to, always something different and delicious to choose from. The wait staff is always extremely helpfull and never objects to creating a meal that my wife can eat. Love coming to Chilli's. read more

Enjoyed the food especially the fried asparagus and the prime rib tacos. Great time.

Visited for first and last time recently. Service was poor. Received a beeper and went to bar to wait for our table. Having already heard one customer complain that his beeper didn't go off, my husband went back to hostess stand to let them know that our party was waiting at the bar. Twenty-five more minutes and he went back to see how much longer for a table and was told that they paged us about 15 prior. Beeper could not have worked because I was too hungry and was staring at it the whole while. Finally seated and given menus. Another five minutes and we meet our waiter. Ordered appetizers and entrees. At least fifteen to twenty minutes before the appetizer arrived with no checking in by our waiter. Appetizer was the onion strings and jalepeno stack. The food at the top of this pile was pretty tasty. The onion strings were obviously, however, taken out of the deep fryer and immediately plopped on the plate without draining as anything under the very top was just a pile of greasy goo. Husband had fried shrimp and fries and it was about the standard frozen food dropped in a deep fryer fare. I had the Margarita Grilled Chicken and I really can't describe how oddly yucky it was. It was on a bed of white rice with black beans, which was bland but not bad for what it was. The chicken, however, had the strangest taste and texture. It was like you had ordered a ham dinner and received Spam instead. I think that's the last of Chili's for us. For the same money the food at Applebee's is so much better. read more

First time here and we choose to eat here bc it was close and we've never been here. First, the server was nice and friendly but needs classes in coursing and explaining the menu. Not to mention how to upsell. Then we ordered margaritas and the server didn't tell us they only blend the classic and not the other flavors. Once delivered, they are completely blah and tasteless. Been spoiled by true Mexican restaurants. My classic margarita I swear was only sweet and sour mix. It was ABSOLUTELY disgusting. I ordered a shot of tequila to cut the mix. How can anyone screw up a Margarita! The food was blah and okay and the service was ok. The only decent thing was the skillet cookie. What you'd expect from these low class chains. I've bartended, served, and managed for over 16 yrs in fine dining and I should haven't expected much. But still, won't ever be returning. If you're in Phoenix, eat at a Mexican place for Mexican cuisine and margaritas. I'd simply suggest to just don't come here and waste your money. read more