I know, I know.... it's a chain restaurant and their are soooo many Chili's around the Phoenix metro, why would I write a review on this one? Because it's the closest one to Anthem and I am hoping the Yelp "fairies and gods" will listen to my review and influence the mgmnt team!! This place has all of the ingredients in becoming THE CHILI'S of all Chili's. Great location, customers and little to no competition!! So what's the problem? The consistency of their service and food are deplorable. Some visits they are well staffed with friendly and attentive servers and on other visits they little to no staff and they seem disgruntled and cantankerous. The grub~ We always have to send something back or they will forget something. It's gotten so bad we have resorted to ordering just soup and salad at this location and they seem to find a way to mess that up too. The soup is either over seasoned or under seasoned, and they don't look at their salads close enough when hey make them. We found lettuce cores in both salads on our last visit... I'm pleading to the Yelp gods to influence the mgmnt in this restaurant. I've tried to listen to their excuses and apologies, give them advise, and even coaching but they keep making the same mistakes... At least the beer is cold, but you might have to wait to get it even if your the only person there. read more

My experience at this restaurant was poor... Very poor. But you may have a different hopefully better experience while visiting. We sat in the bar area since its self seating and after being there for a while a server finally runs by and says I'll be with you shortly to run to help a huge party who down after us. So we switched to the dining room. We told our server about this experience and she told the manager who came and apologized which was great. Then the bar area server comes in w/ a defensive I'm sorry but ... Using but while saying sorry is never a good thing #TotallyAwkward Then we are able to order and this server did a much better job and was nice. I ordered a salad asking for no carrots because I am incredibly allergic and the salad came with carrots. Honesty, complaining would have been pointless. Our fajitas came delivered by a man who said nothing and awkwardly shoved them on the table. The fajitas weren't even sizzling! The server came and we told her so she brought them out sizzling. At this point we were tired and over it and just wanted to leave. This place seems a little under staffed and I was not very impressed. I will not be back. read more

Ate here with my family last night, and it was just an awful experience... everything I expected a chain restaurant to be. Service was terrible, from the moment we sat down to the moment we left. For starters, we got no place settings and had to ask for them after our appetizer arrived, so we were napkin-less for that course. There were other problems I couldn't remember during our meal, and when we went to leave, we had to pretty much beg them to run our credit card. Food was OK, but service couldn't have been worse. My family has been there before, though, and they said the service isn't always that bad so.... 2 stars? read more

Not pleased with the service at this location. Sat in the bar area because you can seat yourself. I was with a party of 3, waitress asked the 2 others what they wanted to drink except for me.. Later on I ordered my food " bacon and ranch quesadilla" But with no meat ( chicken or beef ) added. The server then said "so you just want a plain quesadilla then?" And I said yeah but with bacon. She then snapped back at me and said "But you said no meat??" I didn't appreciate it and her tone was rude .. I didn't feel like we received great customer service. I always have some kind of issue at this restaurant. I will not be back. read more

Bar was packed on Thursday night for football with only one server. Unacceptable and I don't require a high level of service. I just need a waitress to bring the check when asked. read more

Where do I start... my husband and I have been frequenting this restaurant since 2017. We have never had a bad experience until today. We ordered for delivery from doordash I ordered nachos and hubs ordered chicken crispers, the nachos had beans on them even though I ordered without and the receipt on top of the box said no beans, the crispers were not crispy at all more like soggy. My drink was not delivered but my straw was.... won't be ordering from here for a long time. read more

Tried the bar at Chili's and love it! Great bartender named Nick sampled a fee beers for me and made me feel welcome. Good music at just the right level. I came in at 10:30 and even though they close at 11 I didn't feel uneasy or rushed. There were not a lot of people but I'm told it's packed out most nights. Luckily I wasn't looking for socialization...just some place to have a quick beer in a laid back environment. Lucky me I found just that. read more

I tend to review restaurants based on their category in my mind. So, this is a 5 star experience at a chain restaurant. I'm not overly generous with chains, but this Chili's is exceptional and should be recognized as being such! This place clearly has great leadership. From the hostesses to the server to the manager to the random server in the bar who yelled, "Have a great night, folks!" as we were leaving... All seemed focused on making us feel welcome and making sure our food was prepared perfectly and our service was seamless. Cleanliness matters to me. This place was spotless from the bathrooms to the tables and booths to the menus, themselves. Sometimes, the restaurants that sit along a stretch of an interstate can let things slide (knowing many patrons are just passing through anyway). This place truly is run as if it is the neighborhood place that depends on return business for survival. I gave them an extra star here just for being well-run and clean. Grime distracts me from my meal, so it matters. Our food was delicious, and we are on a strict diet protocol where we can't eat a lot. We had a combo with steak and margherita chicken. We swapped about the potatoes for more steamed broccoli and split the meal. They didn't seem to mind us sharing, either. The flavors were very good. I like that they wait while you check your steak for correct doneness. Mine wasn't and they whisked it away to fix it and then brought me back my side dish so I could eat with my dinner date. The steak came back perfectly cooked, followed by the manager to check on us and apologize. I eat at a lot of fancy-shmancy steak places in my work travels and have sat for 20 minutes or more watching others eat when the kitchen slips up and overcooks my steak and the snooty waiters begrudgingly take it back to the chef... That always infuriates me. This Chili's, of all places, has more hospitality intelligence than most high-end places. Sometimes, it is what a restaurant does to fix their errors that gives a better indication of their commitment to you as a customer than you can learn from just eating a meal that goes without a hiccup. Bottom line: If you are traveling on I-17 between Phoenix and Northern cities in Arizona, plan to stop and eat here. You won't be sorry! read more

We come every Thursday for the best Presidente Margaritas made by Erin. Love the atmosphere and the great food options. read more

Chili's - Erin the bartender makes the best Presidente Margaritas ever! - American Near Me - Phoenix, Arizona

Everyone seemed to be "busy." After waiting 20min our waitress came out to take our drink and food order. She disappeared again until our food came out. We did not even see a manager. Our waitress did finally understand our frustration and asked how our food was. From the time we entered the restaurant, which we we coldly welcomed by a host that had no personality, until we left it was an hour and a half. The food was okay, normal bar fare. However, the service was horrible. I would have rather been at Dick's Last Resort where they give you a hard time, instead of being ignored. Will never go back to that Chili's again. read more

Very pleased with Chili's tonight. The computer was down and unable to accept gift cards...I had a brand new $50 card in my pocket and was disappointed to not be able to use it. The manager was very polite and exceeded my expectations after speaking to him! Thank you for great customer service. Food was good too! read more

We ordered food for takeout because the first time went so well and the food was great! Unfortunately this time it wasn't as good because special requests like extra dressing on the side were not followed. We received no dressing despite asking for extra, fries were soggy despite asking for them to be extra crispy etc. I think part of the problem was the girl that answered the phone, Mallory, didn't write down the order correctly on some of the requests. The other problem was who ever cooked and prepared the food didn't do it as well as the first time. I do want to acknowledge the manager Kyle who was very apologetic and gave me a refund on the entire meal. I wasn't expecting that at all. Because he did that I'm willing to give Chili's another try. Word of advice for to go orders double check before you leave to make sure the order is correct! Thank you Kyle for being an amazing manager! read more

I can't believe I'm about to do this, changed my rating to 4 stars, heck I could even go 4 and 1/2. But the meal I had at this location recently really deserves the upped score. We met a relative here for dinner and I was so hesitant to even come back because of my last experience, and with Chili's, Applebee's, Friday's in general I would pick any other place to eat if given the choice. But here we were. I was thinking of just getting an appetizer to pick at and then have a late dinner at home, but when I saw the special new steak menu I was intrigued, and there are probably two or three times a year I get a steak craving and it's nice to indulge it. So, I ordered the parmesan crusted steak with steamed broccoli and the pepper gravy mashed potatoes. Our waitress asked if I wanted mushrooms on the steak and of course I did. I wasn't expecting much, but our food came out and I was blown away. The steak was delicious and the parmesan and mushrooms really gave it so much extra. My mashed potatoes were amazing with that pepper gravy I could have ordered a second helping. Surprisingly they even did the steamed broccoli justice and it was cooked right and seasoned just enough. I think I ate almost every bite on my plate in amazement. I don't know what they did, new cook, new menu, new attitude, but whatever it is keep it up because I am impressed. read more

The atmosphere was a laid backand inviting.There was plenty of room in the bar area. There were two people at the bar even though it wasn't packed. The parking was great as well. The staff checked on me twice within a five minute period. Happy Hour is from 3-7 Monday thru Thursday and 9 to close. Fridays 3-7 and Sundays all day... Can't beat that! read more

Chili's - They of course have mobile ordering from anywhere in the restaurant - American Near Me - Phoenix, Arizona

The new menu (at least since the last time we ate here) offers a lot of fresh new choices as well as some old favorites. We primarily went here for our kids, as they loved playing the games on the kiosk. It used to be that you could simply ask for an extra unit, but we found out that this is going away. Now kiosks are tied to the table and customers can only get one unit. In regards to service, the last few visits at the carefree location has been abysmal. Service times have been too long, the waitresses check ins infrequent, and if you happen to be celebrating a birthday, forget about asking for any type of special service. Overall, the food menu is good, but the location leaves a lot to be desired. read more

Ordered $47.00 worth of food. Did not get what we ordered. We ordered beef Quesadillas instead got chicken. Ordered Texas cheese fries no bacon with them. Ordered bacon Avocado chicken sandwich- no avocado came with them. This is a to go order so getting home and finding this out sucks because you don't want to turn around to go get what you want and ordered. Bad job filling order. Will not order from Chili's again. read more

The all time worst burger I have ever had. Dry, flavorless. Just horrible. McDonalds burger which are very very low on quality is tastier and that should tell you something. Visited 12/19/20 read more

We have been going here for lunch and dinner for several years. We typically sit in the bar and always have great service. Andrew is always so friendly and remembers what we like to order whenever we come in. read more

Went there on 8/5 at 8pm. Were not busy at all. No hostess. We decided to sit at the bar area since it's open seating. All the tables were dirty. We sat there for awhile, had employees look at us but no one came up to us. Finally a server comes up to us and just asks what we want and gives us dirty menus. We ordered two beers. Watched our beers sit there for 5 minutes on the well. Finally, someone brought it over. We ordered food, it was okay. I don't expect much for the quality of food. It is Chill's after all. They just dropped the plates off without saying a word. We asked for two plates to share our queso dip and chips, never got them. We had to use Napkins as plates. They then had an employee sit down at the bar area, started eating. Staff were flipping each other off right in front of customers. Very unprofessional. Then a group of minors came in and sat AT the bar saying to each other "I'm sure this is illegal". They allowed them to sit there. Sever gave us the tablet to pay our bill and a box. He was not friendly at all. Didn't even offer another drink or dessert. There was dirty hand prints all over the walls. Just lousy, unacceptable service. Will not be going back. I really hope the Health Inspector pays this place a visit as well. Just awful. read more

I go there about once a week with my husband. I'm watching calories and I love their Margarita Chicken. I asked them to add avacado on top of my grilled chicken and it was amazing! The waitstaff is always nice - they seem to be pretty busy but they to their best. I have never had to wait to get seated which is convenient. I really like going there with friends after work - they're really friendly in the bar....super great staff. I would highly recommend Chili's off Carefree and I-17 just because I really like the staff. read more

I got what you expect from Chili's. Never great food but always good food. Its consistent. When you are traveling you can go to Chili's and always know what to expect. I realy like the chips and salsa though. My daughter always gets the kids cheese pizza. It looks disgusting but she loves it. I talked to the waiter and he said its the best seller on the kids menu. I guess they know their market. Had chicken fajitas on the two for 20 menu. It was good but the chicken was a little bland. I guess what you would expect from a chain trying to satisfy all tastes all over the US. read more

Called and asked to speak to a manager and then was rudely yelled at and told that I was calling during prime dinner rush when I had a simple question. The customer service at this place is awful and will never dine here again. to be clear I was yelled at by manager. No respect. if I could leave a note star review I would read more

Ok, new menu/meals are average, B or C ish. I dont like the table device, I dont work there. I am suppose to leave a tip of 20 percent or more. When I see the waiter 1 time? LOL, Weak read more

The Molten Chocolate cake is so yummy ! The young blond waiter is great (super friendly and hardworking) ! Usually also get chips n guac with fajitas ... so yummy ! read more

Food and service are great. However they say Chili's Carefree. This restaurant is in Phoenix near I-17. Carefree is almost 20 miles to the east. read more

The food used to be better. We ordered the salmon and the ribeye. Both were overcooked. Very blah. The quality of the steak was not good either. Maybe in the freezer too long? Not sure, tender, but funky. read more

If you are going to have only 10 seats open at the bar, why was the bartender allowed to block off 5 of those seats for customers who were allegedly coming to the bar later on?????? Should be first come, first served, especially with limited seating. There are no reservations at the bar!!! Get your act together before you lose all your customers. read more

This chilis is okay the food is what you would expect. My issue is the bar it just smells dirty like they spill cocktails all over the floor and do not clean up daily. Not bad for takeout but you still have to smell the bar when you go to pickup read more

Great chicken tenders! If you don't know what to get you should get the chicken tenders also the honey chipotle sauce is so good on them. If you end up not liking their chicken tenders you are probably vegetarian because they're super good. Also Chili's is a good restaurant employees are friendly 10/10 would recommend haha that rhymes read more

Been here a bunch of times and everytime has had great service. Chilis food is always good too

It's Chili's, you know what to expect. Food options are limited so this is a nice nearby option. My favorite are their soups and side salads. My kids like the Mac n cheese but lately have been complaining about lack of flavor and it appears to be reheated rather than made fresh? I can't blame them, reheated Mac n cheese is gross. Please fix these 2 things so my kids keep wanting to go. read more

Great customer service! Love the food and amazing happy hour! I'm so glad they're back in business!

Are experience at this chili's was the worst. Our waiter only came to our table twice. We waited over an hour for our food. When the food arrived it was cold. Shrimp still ice cold. Food seemed like it's been sitting in the window for an hour. The child pizza hair was found on it read more

Ordered here from door dash, paid $70 for all of our food and they forgot my entree. I'm not mad about that mistakes happen but the manager I spoke with was extremely rude and had an attitude the whole time, then blames the door dash driver. No hep at all. read more

They need zero stars! They always disappoint for order pickups. Order takes forever, staff has no sense of urgency, missing items or the order is wrong. The only reasons they do well is due to the limited options in this area. Customer service is not a priority here and the manager wasn't even apologetic when I complained, however I did get my money back. read more

The overall experience was lower than I rated it because I have been here before and it was a great experience. On this visit, It took over an hour and 20 minutes to get our food! Half of our groups food was cold. The entire dinner took over 2 hours. read more

I made an error in one of the names. Her name is Melissa and she is one of the 3 that we so love! We stop in when ever we're passing to our home up in Black Canyon City or if we're coming from a store nearby. The folks I mentioned before are just soooo Great! We even get our usual parking place :) They always treat us well and with total respect. They know what we order and they know what we drink. We love them! We don't go anywhere else in the area. I can't say enough about this Chili's. Even the folks that aren't our server/bartender say HI always. My husband is a Cancer patient. When I get your emails for a free dessert- I make sure he gets it. Thank you all. (SF) read more

We went in to eat lunch was busy as there were a couple of waitress just standing around. No one greeted us and no one even looked our way. Menu was closed waiting for someone to take our order. Told the Hostess that we were leaving because no one came to take our order and she said ok. Obviously they did not want our business. read more

Second time at this location. Both times alone so sat at the bar to eat. First time Andrew was server/bartender (lunch). He is one of the best I've seen......incredibly talented at multitasking. I was a F&B manager 25 years ago.......and Andrew is RARE to find! Tonight (Friday) Monte is behind the bar with another tender (dont know her name)...... The place is rockin tonight.......so everyone is busy, but service is still pretty good. Had something floating in my drink but Monte took care of it right away. Food a bit slow to come from the kitchen tonight but kind of expected for a Friday night. I ordered the chili-rubbed salmon. It was decent but nothing to write hone about. Brocolli and rice that came with it were both barely warm at best. Next time I'll stick to something more typical of Chili's. read more

Chili's - Eating at the bar.......already full at 6:15pm - American Near Me - Phoenix, Arizona

We were there about two weeks ago, it was good service considering we had a woman who was training but super nice she did great for her first night ;) I'm really soooo disappointed we noticed this about a year or two ago, but why in the hell would Chili's change their taste of their Cajun Chicken Pasta?!?! Everyone I know loved I mean I still get it everytime in hopes it will taste like it used to and it never does :( not sure why they changed that but it was a big dumb idea! Lol everything else was good, the Togo girl brought out our appetizer on an extremely hot skillet and not thinking placed in front of our 8mo old who immediately grabbed it and started crying. But she was ok, and I know not everyone thinks of that. But it was ok. read more