Horrible svc. Ordered curbside pickup. Waited 30 minutes while I see other cars getting their orders after me. Did the check in twice and nothing. Finally had my son go in and our food was just sitting on the counter with no one there. Seriously???? Your employees saw my car waiting while delivering the other takeouts and didn't care! Poor poor service! I shouldn't have tipped!!!! read more

I waited 45 minutes for my takeout that I ordered online. I went there during the time it told me to pick it up. Then waited forever. I even went in to see if it was ready and it wasn't. Then I called them just to see if someone else had taken it. The girl at the register said they are waiting on one more thing. I am not sure what happened. The food was all cold. Not like they just cooked it. I am not sure what happened but I am never ordering takeout again from here. read more

I had dinner with my family I wanted to talk to the manager. Her name is Tia she seems very unprofessional. There is more to being a manager then knowing the rules. Being supportive of employees and customers is key for a successful business. This is probably not a role she should have. Our waitress had better customer service then her manager. This is sad to see will never visit this location again. Or anyone I know. She might need to take some classes on how to be a decent person. read more

I have to say I'm not usually a fan of Chili's, but my husband is so we decided to give this location a try. We were greeted right away and seated so that was a plus. This location looks smaller than the one in Surprise, but also nicer layout. We waited about 4-5 minutes for our waitress to show up and get our drink order. I ordered a water and a soda, while my husband an ice tea. She came back pretty quick, but forgot my soda. I didn't say anything at first to see if she was going to bring it when her hands weren't as full, but after refilling my husbands tea I knew I'd have to ask again. She then brought it out with our salads which was fine. They had revamped menus with a lot of new items and great lunch specials so I really liked that. My husband and I both ordered off of that. Side salads, soup or chili come out first and then your main item you chose. I chose the grilled chicken, bacon, and avocado sandwich half slice. I was low key excited lol. I usually end up with the Cajun pasta, but was happy to try something new. My husband ordered a burger. Both came out with fries. Everything was played so well and the fries were cooked perfect and just the right amount of crispy. We saw our waitress one more time where she gave my husband a refill. All in all this was a good visit. I'd definitely order the same meal again. I don't know if I could ever order a full sandwich because the half was already pretty big. If service was a bit better I think it would be a more frequent stop for sure. read more

Chili's - Grilled chicken, bacon, avocado sandwich half on lunch special - American Near Me - Phoenix, Arizona

See all

We came in this morning and had Scottlandd and she was absolutely amazing and I wish every server was like her

I love Chili's... however I just had a steak quesadilla delivered and it was the most disgusting inedible thing ever. I threw it all out. Very surprised cause Chili's never disappoints but I would'nt of even fed that to a starving animal. read more

We've been coming to this particular Chili's for over 10 years. It used to be a pretty reliable place for carryout but the last two times has been horrible! Ordering is easy and pick up is between 15minutes to 30 minutes. Nothing bad but then you get to the restaurant and they have carryout orders stacked up. We ended up waiting for our order 1 hour and 20 minutes. They indicated that they had some kind of a cooking appliance broke earlier which caused the backlog. We finally get our food home and its stone cold. Burgers, fries, soup etc. We ended packaging it all back up and returning it to Chilis. Clerk states that manager will refund our payment that evening. Unfortunately this happened to us a few months back as well but it wasn't as bad but we ended up with someone else's partial order in ours. I normally try not to write bad revues because we all have to be a little patient during these times but with this happening twice now. Also, I necessarily don't mind waiting for food but I not happy when you wait that long and the food is inedible. After this posting the manager contact us to issue a refund. But due to their system and how we paid it took numerous attempts with no avail. Most recently the GM helped us manage the refund. So even though there is definite room for improvement at this location due to our previous two carryout visits, I was pleased that they corrected themselves with the refund and a gift card for the quality of food. We will definitely go back but not on a weekend when orders are obviously high. read more

This is our go to when we are in a pinch and want something to-go. They have a decent selection of items and the food is good. Nothing spectacular but it is a big chain so nothing special. The chips and salsa are probably the best thing I do live about Chili's! read more

I used to love going to this location. Their staff remembered people and service was top notch. Within the last month, they have lost all of the people that knew the local customers, service, and food aren't what they used to be. I'm truly hoping they figure things out. They used to be such a great location. read more

I don't see how this place is still in business. No hostess to seat us and then when she did she threw the menus on the table and walked away. Took the server about 5-10 minutes before she even came over to see what we wanted to drink. Food came out and was good not great. Server checked on us maybe twice and that was to see how we wanted to pay. This place definitely needs to retrain their staff. No at all friendly. read more

Saw a place called wings and things online & I didn't realize it was doordash only so I put it in my gps and drive there upon arrival I realized it was Chilis, I asked the bartender about it and she told me that it was DoorDash only and they didn't offer that selection it was a ghost kitchen. So I ordered two orders of wings Fried pickles, chips and salsa and some type of loaded fries which came to just under $50. I brought the food home, the wings are literally just fried chicken. So seasoning, I asked for no sauce so they would still be crispy but I didn't realize they sauce hides the fact that theirs literally no flavor. Guess my chicken wing craving won't be satisfied with a $50 trip to chilis. read more

Don't get delivery from this location. They don't take any care whatsoever to make sure the food is good. My quesadilla was completely over cooked, our Texas fries were burned to a crisp and inedible, and the molten cakes were crumbly and gross. So disappointed. read more

This Chili's has a chicken problem. I've been going to chili's for 20 years but lately the chicken here is rubbery, chewy and the chicken crispers look and taste like they've been sitting under a heat lamp for a few hours and fried several times, some of them we couldn't even eat. It's gotten worse over the past two years. Sad because we used to like it but now the food is very expensive and worse than ever. Please improve quality! read more

Went 05/15/20 at approximately 6 p.m. Facilities were very clean and welcoming with customer distance in mind. Customer service was very attentive. Bartender was on point obviously a seasoned, educated host. Although service was a little slow with only 10 to 15 tables filled. The $5 dollar margurita special was tasty but very small and way to much ice. The do have one of my favorite brews out of Dragoon brewery. Thank you for opening your doors. read more

Do not order food to go with curb pick up, unless you enjoy waiting for cold food! Good in theory curb side pick up, but you need a staff that knows how it works! read more

Tried this place to go 3 times and every time food s missing from the order. The dust tube u called the girl on the phone was arguing with me about the order said its in there. I said I'm looking in the bag and it's not in here. Won't go back read more

I would give 0 stars. The service today was seriously lousy and the food was terrible! Sat at the bar area with one waiter for the entire bar which was a big mistake. He wasn't friendly whatsoever and put wrong orders in. We dealt with it but won't be back!! read more

I just got my DoorDash delivery from here and we got two fettuccini Alfredos and it is just so nasty. It's not creamy at all, it's so dry, and the noodles are all stuck together. read more

Chili's - a black plate with shredded cheese on it - American Near Me - Phoenix, Arizona

Super disappointed!! Sitting at the bar as I type this with NO bartender in sight. The bar was pretty full 10 minutes ago when we sat down, and there were 3 bartenders or employees behind the bar. Now there are 5 of us sitting at the bar and not a single bartender in sight. However, there are multiple employees in the corner staring at us... Husband and I looked through the menu, decided on lunch and now have unfortunately opted to wait for a bartender so we can cash out for our beer and go have lunch elsewhere. Are we really supposed to FLAG DOWN a BARTENDER to order lunch? Isnt the job of a BARTENDER to TEND the bar? I guess not at Chilis. Too bad, this is my first time at this location and will most likely be my last. 2 stars because the beer is ice cold and delish! Bartender just now finally came to check on us. Sorry dude, too little too late. My husband large beer is already empty. You blew it! read more

Chili's - American Near Me - Phoenix, Arizona

See all

Worst service, dirty tables, dirty menus. Staff were flipping each other off and eating at the bar. Won't be returning, just warning anyone that goes, this place is a zoo with no regard of what costumer service actually is. Server also basically just said "what do ya want", "you done"? Didn't even ask if we wanted another beer, our first order of beer sat at an empty bar well for a good five minutes as well. Do not recommend unless it's a what not to do in a restaurant. read more

Normal chilis. Decent food and atmosphere. It wasn't too busy at 8am but it did take awhile for our chip refill for some reason. I ordered carnival fajita and the waiter made sure I knew that was pork. Kinda weird. I assumed most people know what carnitas is. Made an awkward moment. Also they don't have the caddy for quac, cheese, salsa like most Chili's do. They put it on a small plate instead. Overall good. read more

Chili's - Patron Margarita!!! - American Near Me - Phoenix, Arizona

My husband and I have rave reviews for this location. The service is prompt and the food is always delicious. The margarita of the month is delicious and the beer cold. Not everyone is a satisfied customer but we are very happy!! read more

Highly recommend!!! Awesome staff always greet with a smile and never had any problems. Very polite and always a great experience especially with Cassie. Delicious food. Keep up the good work. read more

Went there for lunch today after five minutes at the table and no one even coming up to us we left.... end of story. The staff has been there a long time they seem to think that their jobs are not replaceable they don't care if you get up and leave. Worst chilies I've ever been to. read more

Tonight we stopped in for a fast dinner. This has been the 3rd time that we have got COLD food. My mom's ribs where cold not even hot at all, same with her veggies. My cheeseburger was hot that's only they cooked it well done, fries were cold & old tasting. Then my husband's meal wasn't even hot. So we we sent 2 meals back. Do u think we would get fresh new meals. Nope just out them in the microwave to heat them up. One came back warm. The other one was still cold. . I think it's time to find a new place to go for a fast meal that will be fresher and hot. We had a good water, it's wasn't his fault they can't get their shit write in the kitchen. read more

Fajitas were horrible! When I ordered steak fajitas I ask for extra chipolte butter on the side and waitress said sure. I've ordered these MANY times and they have always made them with the chipolte butter. When I got them it wasn't there, rather a container of what look like ranch. She thought that was it and when i said this is not it she said, Oh thats a garlic sauce (was horrible) I think and said I guess we don't have the chip. butter anymore. She should have said that upfront and I woudn't have ordered them as that is the key ingredient that makes them good! Also, the steak was very well done and very dry with a clearly a much smaller portion then what should be. I think it was the lunch one, (again I've ordered these many times so know and it was very obvious compared the the menu pic) AND they didn't come out sizzling and steaming AT ALL! Now, I didn't complain as I was with a new friend and didn't feel comfortable doing that this time as well as us being in a hurry and din't want to have to wait for new order. Will not be back, huge fail on Chilis part and I was ripped off! read more

This is the last time I will ever order from this store. We were there on time to pick up our order, scheduled for 6 PM, an order I submitted at 4:30 PM. We waited until 6:45 for our order to be brought to us. Everything was stone cold. This is a pattern for this restaurant, every time we have ordered pick up from them the order has been late, last time was an hour late and that was months ago. The "10 ounce steak" was of very poor quality and I am sure that it didn't measure up in size either. We spent over $100 on this Mother's Day meal, I'd get better at a drive through. I am worse than disappointed by the lack of attention to their customers and no effort had been made to notify me that they were running behind or whatever. We drive a long way to pick up our orders, needless to say we won't ever do that again. read more

Unbelievably horrific hostess who refused to accommodate a party of 10 (7 adults, 3 children). Would not recommend to anyone. It's absolutely absurd to me that the large establishment with more than enough room to fit larger parties cannot accommodate a 10 person party. It was not too busy, and there was plenty of room to fit our party. Hostess was lazy and rude. read more

Came to lunch with a friend today and we love the bartender Erin! She rocks! And the manager Roland was so positive and upbeat and made us laugh. Love this place. read more

I don't even know what to say. This review doesn't even feel real to type. I walked in and there was trash in the ground for at least 30 minutes before a staff member cleaned it. And then I went to use the restroom before leaving, and there was urine all over the toilet seat and wall in the furthest stall. Even my child was disgusted. Food was decent, but took a little longer than expected to come out, but with how dirty it was I am probably not coming back to this location anytime soon. read more

This Chili's has good food but the estimated wait times on busy nights isn't very good. I would add 10 min to the time they give you.

This trip only three stars for lack of service. Hardly saw our server. Had more of an interaction with the device on the table. Usually get more check-up's from the servers here. Disappointed by this as last time it was so awesome, perhaps because we sat in the lounge. Work on the service and you'll get better reviews and tips. Food was pretty good though. Not the best I've had here, but not the worst Chili's. read more

Normally I'm not a big fan of this place and usually go for lunch but last night we went for dinner and I have to say I was very impressed by the size and price of the meal. We got 2 meals for $25 which included an appetizer, 2 entrees and a dessert. We got 2 side salads in place of the appetizer which were large for a salad and shared the dessert. Out the door $27 and my meal was steak...his was ribs. Plus mine included sides of broccoli and mashed potatoes. Nicely done...Chilis.! read more

It's so nice to be greeted by smiling faces. Brittany was our server and she was amazing her smile lit up the whole table her knowledge of the menu was so helpful. I will be back and I hope when I do I sit in her section again. But I must say all the servers were smiling and polite and it was a very pleasant atmosphere can't wait to go again read more

Kinda bad, really bad service. Don't know if it was a race issue? Hate bringing that into situations but we were the only POC in there at the time, everyone was getting served around us, even their CHIPS and salsa were given to them.... but it took us 40 minutes to get ours, AFTER i had asked a different waiter. We had bad service, fine. The table behind us had bad service, the manager came and apologized to them and their check was free. Ours was not. Were they POC? No. Let me tell you, it was NOT busy, the place was half empty. It was a special night graduating from college but I spent my evening upset over this treatment towards my family. This was yesterday evening. read more

Ok-it's chili's-but a very good happy hour and inexpensive and good (not gourmet stuff) food gets the win! The wait staff is great and bartenders are very friendly. read more

Our last two take outs were horrid. The salmon we order is dry and the topping is rock hard every time. The only part of the order that's ever correct is the hot wings because there's nothing attached to that order. Other order meals like the tenders or burgers are always short a side...Last order we placed they forgot two parts to the order but we didn't notice until we got home. It's a shame there's a lack of follow through when putting together orders. It's happened before numerous times but we let it slide. It gets busy, we get it but slow it down. Really a bummer since we love the food here after a long day of work. read more

Ordered take out. There was hardly any sauce on the wings. No celery or carrots. Drink had like 10 sips because of the amount of ice that was in the cup. All my previous take out orders have been awesome but this one, not so much. read more

do"s and dont's Dont order online, Do check your order before you leave if you order online Dont bring cash tip, Do pay upfront 15% gratuity Do bring your humiliation or a witty debating attitude Again..Do check your order Dont' sit in your car and use their curbside delivery Do go in to get your order, Dont call the store after you have an issue Dont ask for a manager he will hang up on you Do call corporate if you want any justice Dont expect fast service Do try because maybe its your lucky day, or they listen to yelp Dont go here, Do go to another Chilis Do go here if you just go to drink, the bar is probably good. Do expect the curb girls to have the manager wrapped around their finger Do smile because what other option do you have read more

The online order system was terrible and our order was ready 40 mins AFTER they initially said it would be ready. We sat and watched 10-15 door dash orders get filled before ours. When we asked the team members they told us it would be 5-10 mins and it was 30 mins after that. When food was brought to us, there was no apology for the wait (or any apology anytime we asked about our order). Terrible. Fries were lukewarm when order was brought to the car. read more