The server was very nice and we tipped her well. After all it isn't her fault the food quality here has gone way down hill. Honestly, nothing looked like the picture in the menu. Not even close. My husband ordered some manly BBQ Rib Platter and it came out on a cafeteria tray smothered in nastiness. The manager refunded the disgusting kids pizza which was nice. But overall, we were very disappointed. I noticed the atmosphere was updated and they are attempting to offer more "natural" selections, but they really need to spend time on the quality, presentation, and just taste of the food. read more

I come here every time I get my car serviced at Sear's Auto Center as it's right next door. Have had a great experience with the staff every time. Very friendly, very conversational and very helpful. Definitely a great place to hang out. read more

Our server Cassy has been super attentive and accommodating! We asked for an appetizer that contains bacon to just put the bacon on one side (I'm vegetarian; he is definitely not) and she said no problem and they would have the chef cook the halves separately! How nice :-) We are having a great time, will definitely come back! read more

First time I have been to chili's in over 20 years. I now remember why I stopped coming here. Foods decent. I had the honey chipotle boneless wings. I may have expected more. Better quality but it is Chili's. Celery was pretty nasty. French fries were cold. Oh well, worth a try. Beer was great. :) read more

We were in town from California and this Chilis was near our hotel. It was late and we wanted to grab a drink. The Bartender was super friendly, she had several customers but she made us feel as if we were the only ones. If I remember right, her name was Bree. We will definitely return next time we are in town. read more

The bathroom toilet look like nobody had cleaned it in months! Horrible mold and growth ring around it! I choose to stay and eat because I always had positive experiences with Chili's. This time was different, the food made me sick that I swear I have a case of food poisoning! I was sick within 20 minutes of consuming my food, a meal that I normally eat from Chili's without looking at the menu. The waitress depends upon the people to use the kiosk rather than good old fashion customer service. I still left a 20% tip because I'm not cheap. However, I would never walk back into that dirty Chili's again, and not looking forward to any Chili's restaurants for any future plans either. read more

Went in there yesterday with my husband for his birthday, hostess seemed annoyed when we walked in . She could at least put a smile on her face when when greeting us. Food was okay, but our server forgot about our sauces making our food very dry to eat. read more

The same people who say they've never been to a Chilis are probably the same people who've never seen Star Wars. Freaky group. So since we all know what to expect it seems the food has gone downhill lately. It was never The French Laundry to begin with but always reliable, affordable goods. Now the food is not as fresh and pricier. I know Americans can rival the dinosaurs in body mass but they cut the portion size! They can at least give those with no regard for cardiac consequences the choice of smaller portions. I know change can be good but Chilis changed why I went there. read more

I love Chili's, and go there fairly often. My favorite food is their burgers -- especially their BBQ burger (with onion ring). If you are on a diet, don't plan on saving calories here. Even with their low-fat menu, you are still going to have to eat some big portions. My .02 cents, go to Chili's and enjoy yourself. Go back on the diet the next day. This restaurant has fair service, quick seating, ample room for large parties, and generally is not too busy. It is a good place to go for good food that doesn't break the bank. read more

We walked in waited to be acknowledged but nothing. The place was not that busy and the waitresses were just looking our way but did not say anything to us. Not friendly at all. Every other chilis I've been to has been very friendly and acknowledge you as you walk in the door. read more

Chili's sucks! The food was oversalted and made me feel like I was having a brain aneurysm after and while eating. I can't believe that the company would let its food standards drop so low. The chicken was rubbery, the burger tasted like cow dung, and the Presidente margarita tasted like sewage. Eat my shorts Chili's! The only bright spot was our server who was fantastic. read more

I recently dined here at the Paradise Valley Chili's location and was so pleasantly surprised by my entire dining experience! It looked to me like there was a new updated look to the entire restaurant. (I had been there last year) My husband and I stayed for over an hour and the flavorful food came out to us hot and quickly! I think our server's name was Melissa. Cute smile and very friendly! We will definitely make this our regular stop now, especially after shopping at the mall. Not just because of the food and decor and service, but it was extremely clean, and that's important to me. Thanks Chili's. See you soon! read more

Hostess put my party of five at a four person table. I had to ask to be sat someplace else. Food was cold and my son was given a basket of six fries. I am getting sick of shelling out sixty or seventy bucks for crappy food service. I need to stick to the mom and pop restaurants. Chain restaurant's food prices are rising and food quality and service is declining. read more

So, we go to this chili's a lot. We get take out mostly. They've gotten the order wrong most times. My husband has had to go back to get the rest of the order more than once. This time they forgot an entire entree. AND the pico and sour cream for my nachos. My hubs went back, the person he spoke with, he told her his meal would be cold by the time he finally got to eat it and she said "don't worry about that, our food heats well in the microwave". Um, we don't own a microwave.... what the hell kind of answer is that!?? The manager came over and spoke to my husband and the manager said "what do you want me to do here sir?". We got a free desert. Whoo hooo..... read more

We went here for my sister's birthday but we were disappointed with the poor service. The food was delicious but the staff was rude. We felt racism around the environment. Probably would not come back here again. read more

I go to this Chili's pretty often. I think there service is great. Every time I go there the service is great. Our server makes sure we are taken care of and always full drinks. I pretty much eat the same thing every time that I go there. SHRIMP TACOS!!! lol I would recommend this chili's to anyone who lives in this area of phoenix read more

Chili's has been a go too for me for years. Have frequented this location may times over the years, probably 5-7 times a year, as well as other locations. Has always been consistently good food, great atmosphere and acceptable price. I was sad when they removed the Cajan chicken sandwich from the menu :( but have no complaints. Highly reccomend this, and every other Chili's in the valley. read more

Hey it's a Chili's. What can you expect? We get seated immediately; we always choose the bar area because of the happy hour deals. After 9 PM the appetizers are also half off. What I kind of dislike about the Chili's brand now (and this is not just limited to this one location) is the introduction of the "Ziosk". The at-table tablet that allows you to basically order and pay from your table, nearly eliminating the experience and interaction with a server. I'm not a fan, but I can see how to some it would be convenient. read more

It's an old stand by. They do have a pretty good burger. Not too crazy about their appetizers especially the queso with beef. Where was the beef? Service is usually good. Prices are moderate. Overall nothing to rave about, but nothing really wrong with it. read more

Really the only chain restaurant I visit often. This location is very consistent, good food, good service and I've never waited for a table. Their classic margarita is probably the best $4.00 Rita you can buy anywhere. I recommend the jalapeño smokehouse burger! Always good and only 9 bucks. read more

This review is for the nachos. Wow they are salty and terrible. The poor cook painstakingly put meat, tomatoes and cheese on individual chips and put them under the broiler. Their hard work was wasted as I just wanted chips with toppings piled on with cheese all over the place. Plus it was incredibly salty. read more

The wait was long for no good reason. It took forever to be greeted by our server. It took even longer for a second server to come get our food order. My food was incorrect and cold when it arrived. I've worked in restaurants for 14 years, my entire working life, and this place is poorly managed. In the middle of a rush, our first server sluggishly strolled over, took our drink order and slowly walked to a computer right by our table and jumped on his phone. Didn't bother getting our drinks first, didn't bother ringing it in, just walked right to the computer and got on his phone. No rush at all, in the middle of a busy night with costumers waiting to be sat, unacceptable. The second server that showed up took forever but he seemed busy, he was rushing around and actually looked like he was working so we understood. He didn't know another server had greeted us, no one communicated with the poor kid so he came up to us completely unaware of what we'd already witnessed. He gets our food order, puts it in right away and the food comes out later but almost everything is cold. Also, the first server that took our drink order brought me my tea but no sugar and because they rarely came around the table, it took me forever to get the sugar for my tea and I basically had to chug it before I left. Total, they came by 4 times. 2 separate, confused greetings, once to check on the food, once to make sure we were paying on the Ziosk and that was it. We never saw one person of authority the entire visit so there was no one to complain to while we were there. The kitchen messed up my burger with stuff that didn't even belong on it so I question how well the kitchen staff is trained also. Bottom line, the place is poorly managed, period, end of story, that's the problem! This place was being ran like there was no one in charge and everyone was doing their own thing, very frustrating. This was my first time at this location and I hadn't been to a Chili's in years, VERY DISAPPOINTING! My burger would've been delicious if it didn't come out cold and was made correctly so that was a big bummer. Hire better employees and get some managers in there or I'd say the place is going to fail and quick. read more

my home. chili's is my safe place. where i can escape from the world and truly find out who i am in this world. with quality food and even better prices, chili's can really be my getaway from this dark world. todd mcdoodle. read more

Ordered the Honey-Chipotle Chicken Crispers. They were OK, but practically swimming in the sauce, which was overly sweet. And my draft Sierra Nevada did not taste right for some reason. Other than that, service was fast and friendly. read more

Had the shrimp cajun pasta. Hope the chef tossed some salt over his shoulder for luck after spilling a ton in the alfredo sauce. Wow!!! But the Texas toast was ok. read more

Not much to really write. They are consistent. My kids love eating there. I love the chicken crispers. The waitress there remembers us and our orders, which is funny considering most waiters at restaurants can't even get an order right. I love the self check out on the tables, so i never have to ask for the check. Glad that technology is coming to phx finally. They also have games to keep the kids busy. Never have had bad service. Sorry but there isn't anything bad to write about this place. read more

We find ourselves here from time to time when we let our son decide where to go. It's also a first day of school tradition so we went there for dinner tonight. The place is clean and comfortable and the staff tonight was very friendly. Our server was quick with the refills and the food came out fast and hot. The food quality is just ok. The menu is old and tired and although they add a few new things some of them are terrible like the fried pickles. I like fried pickles but I would never order them here again. Everything that is fried has the same slightly off flavor. We did the 2 for $20 deal which is two entrees and a appetizer. The price is great! I had the chicken ranch quesadillas. They weren't bad but they were a bit stingy with the sour cream. My husband had the honey chipotle crispers which he likes and our son had the mini cheeseburgers. Dinner for three was $33 not including the tip. read more

Food was absolutely terrible ribs tasted like they were frozen and then reheated also had the Cajun chicken pasta tasted like kraft Mac and cheese with some dry chicken on top we will not be back to this one read more

I love chili's it has been a regular for us and now they closed the one on Shea in Scottsdale. So sad!! They have my favorite burgers and desserts read more

My fiance and I have not visited a Chili's in about 8 months because of the last review I wrote but today I had a couple last few hectic mintues at work and went to have my ring cleaned at the Jared's next to them. My fiance suggested that we should have margaritas to chill me out. I agreed. We were pleasantly surprised to see a hostess waiting for us! She was very upbeat and wonderful!! She had pink hair and tatts, never knew her name, but she was AWESOME!! We sat in the bar and we noticed that the staff and menu had changed. Our server Wendy was FANTASTIC!! She was attentive, friendly, knowledgeable and just what this place needed to regain a potentially returning customer!! We were also impressed with the new items such as the 'El Nino' margarita and the fried cauliflower! SUPER BOMB!! :) Overall, this place needed some changes and so far I see them as has been met. We will definitely be returning!! Very impressed! Def 5 stars!! You won us back!! :) read more

Very unexceptional. Service slow though didn't not appear very busy at all. Food was unremarkable. Not the Chili's we used to know :(

We sat in the lounge and were so surprised of the quality of the food and the service. We haven't been to Chili's in years, so we were thrilled with the change. Plus they have these cool mobile devices at each table where you can reorder drinks or check out and pay right from this device. Try going to Chili's on Tatum Blvd., and sit in the lounge. read more

Waitress was nice. They have very slow service. We waited a while for our food and even longer just to pay the bill and leave. I dont recommend this location. Maybe if you're just picking up food to go. read more

Slow service, long wait for food....wanted to try the all you can eat enchiladas.... The Ancho beef was pretty good, cheese not to bad, green chili chicken not bad, if the wait wasn't so bad I would of been much happier read more

The service is always good, and normally the food is by all means good, but not great. However, I ordered the queso dip and it couldn't have been any more undesirable. It seemed to be more bean dip than queso. read more

Chili's 3 for $10.00 always a good deal. I love the chips and salsa. I tried the chicken and bacon quesadilla today. It was good. Jules is always delightful and a good server. We ask to sit in her area every time. Yes we will come again. read more

Wasn't the worst service but definitely could've been better. I saw my server a total of 4 times during the entire time being there. Food was ok, dessert however was not. Food is a tad over priced for quality. Drinks stayed empty for a while and I had to ask multiple times for my specialty drink I ordered. read more

Good was pretty good, but the service wasn't the best. We had two waiters, but still ended up having to grab other waiters attention who were not our own in order to even get drinks or refills read more

The service here is always personal and the food comes out quickly. I have been dining at this location for almost a decade but the new look is amazing. I'll be at the all day Sunday Happy Hour in the lounge regularly for sure! ;) read more

Awful. Food tasted like a frozen microwave meal. Way too expensive for what it was. Halfway through our meal, people sitting across from us walked out after finding mold throughout their salad. Their quote to manager after she offered to comp meal was, "You couldn't pay me to eat here." My thought now...you couldn't pay me to ever eat there again! Goodbye Chili's! read more