Their to go staff runs way too behind and are completely unfriendly. They are so forgetful, twice they've had to come out to my car because they nearly forgot something I can only imagine what else they have forgotten I'll find out when I get to my destination. read more

Chili's was always one of my favorite places to eat until I went to this location. So I paid my bill on the table kiosk and we got up to leave when the server runs across the restaurant yelling stop them they did not pay. I was in shock how unprofessional this sloppy and not very attentive waitress was. After speaking with her she tells us that she mixed up the tickets and we paid for someone else's food, there was only a 6 dollar difference. She calls the manager over who was extremely rude, neither one of them ever apologized for their screw up and he asked that we pay the remaining balance. I couldn't believe I used my rewards and got a discount and then ended up paying the full balance. Not only was I cheated waiting around an extra 20 minutes, I missed the home repair appointment I had been waiting on for over a month. I contacted the corporate office and they gave me 10.00 freakin dollars for my troubles. Don't waste your time here, they are very inconsistent with their food. I enjoy the Cheesecake Factory more anyways, better servers, food, scenery and the cheesecake. read more

I usually am satisfied with the food and service at This Chili's but today was a complete disappointment. I was accompanied by 10 female coworkers (on hour lunch break) to celebrate the birthday of one of them. We had been there an hour before our food was served - about 45 minutes after ordering. Our waitress only came by once to refill our drinks. It would've been appreciated if someone gave us status updates on our order - why it was taking so long, maybe apologize for the wait and thank us for waiting but NO! We asked them to bring to-go boxes when they brought them out. Some of the orders weren't fully cooked, some were satisfactory and others had gotten cold. I had ordered the boneless buffalo chicken salad - the lettuce was nearing room temperature and started to wilt, while the crispy chicken was not so crispy and cooled off. We didn't receive any apology or offer to compensate for long wait and less than pleasant experience. If they were short on staff, they should've let us know when we arrived so we could decide whether or not it was something we could wait for. I don't think I'll rush to go back there and may disuade others from going, especially for work-lunch outings. I'm sincerely disappointed in how the situation was handled (or not handled) by the management. read more

I have a food allergy and specifically asked my server Jules to make sure the condiments where on the side when I ordered my burger. Everything came out great and like most restaurants my server was busy and couldn't be found. I took into consideration that my order was correct and I had no worries. I've never had issue at this chili's ever. Until tonight!! I took one bite of my burger and something was off.. I proceeded to eat the bite I took. While examining my burger after biting into it. Low and behold the sauce was on the burger. You guessed it I'm allergic to what's in the sauce. I wasn't really happy with the service and with myself for not double checking the food I ordered. I have to leave because of my allergic reaction.. my wife handled the situation and not an apology from management or from the server. Very very disappointed because I am in the food industry and I would have made every attempt to make sure the order was correct. I would of apologized emphatically for my mistake and would of smoothed things over with the customer. I will be calling corporate in the morning to complain. read more

I went to dinner today 3/4/12 at this Chili's. The server was great, but the food was below par even for a Chili's. I had the Margarita Chicken, and it was sweet like sugar I could not eat it. My husband and mother had steak that was over cooked and tough as nails. The only item editable were the mashed potato's. One star is too much! read more

My sister and I went for lunch after she had gotten out of school early. The food was great, the service was great and there was not much of a wait for the food to come out. Great experience. Hailee & Mike S Scottsdale, AZ read more

Went there last night first food was burned after waiting 40 minutes and then after sending it back it was raw. Service was a joke use to go to this location a lot but not going to go back there again! read more

Yummmy! Love how they add new items to menu often. Food is always great. Service is fast and friendly!

Listen, my husband and I love eating at local, non-chain places, but Chili's is our go to restaurant. I almost feel guilty about it, but they are consistent. The food is good, the service is almost always fast and friendly, and it's easy when we want to go out, have an easy meal, and not have any hastle. read more

We love calling ahead of time to order our food for pickup. They are always on time and our food is always correct. We also love dining in. The staff is always very accommodating. read more

Ridiculous! The hostess seat us down with a major attitude because we asked to seat on a booth. She throw the menu down on the table, and did not speak a word to us. After that we waited 20 mins for a server to come to us. The services there was absolutely terrible! If you want your night ruined, then go there. The food was cold when it came out. read more

This place is the best! We've come back time and time again. The servers are friendly, the food is great, and the booths are comfy! They are very up to date and even have little machines on their tables that you can use to pay the bills and tip. No paper required! You can also play games on them too. The menu was recently updated. My mom and I love to do the 2 for $20 meal deal. We've been coming here for years and absolutely love it. read more

Everything was alright the only thing I really wanted was the chicken tortilla soup in which our waiter forgot and didn't bring but it is Friday so maybe next time read more

Great options! Great food! Good drink options. Always a good option for appetizers, a burger or ribs. The staff is always friendly and helpful. Next time you don't know what's for dinner just head on over to chili's. read more

My family and I eat here often bc we can't get enough of those fajitas! And usually the service is meh and drinks are slightly watered down but whatever we look young enough that it's expected. However, last night, our server, Sarah blew us away! She was immediately so warm and inviting. Even tho she was busy we never felt rushed or ignored. And when I asked if the bartender could make a drink that wasn't on the menu she made it happen. It's not often that I find great service. And even less that I would post about it but Sarah B deserves some recognition. She really made our dining experience wonderful. read more

We'd say this is our favorite restaurant nearby. The food is always fresh & amazing, especially the fresh salsa & guacamole. Service is great for both dine-in & take-out. Their menus have pretty much everything for everyone in the family. Our kids & relatives usually pick Chili's to have their birthday dinner. The Chili's app is great too. read more

I went yesterday with my family and thought I was ordering a steak fajita , explained to the waitress I have an allergy to black pepper so she told the chef I couldn't have black pepper in my food and I thought I was getting steak Fajita turned out I was brought out a steak. While I was eating the steak there was black Pepper on my steak the baked potato and the vegetable. I would not eat at this restaurant because they don't take food allergies seriously and I had a very bad reaction and I was sick all night. That chef should be fired and this no reflection on the waitress she explain to the chef about my food allergy but he didn't care. read more

Lately my life's been very hectic and stressful. At the end of the day, I want to be able to relax and enjoy great food at a decent price and forget about the work day. When my family and I visit out Chili's restaurant, that's exactly what we get. My son enjoys the selections from the childrens menu and my wife and I love the appetizers. I also have to mention the service. It is spectacular. Our server is always on top of our drinks and our orders are always accurate right down to the "no tomatoes" on the salad. I recommend Chili's to anyone that wants an enjoyable dining experience! read more

I specifically asked the waiter if they had Olive oil for a salad. She assured me they did. I asked if their hamburgers were sirloin. She went to find out. She came back & told me they were beef patties. When the order arrived, & the waiter asked if there was anything else she could get for me, I reminded her that I needed olive oil for my salad. She told me that they not have olive oil. The Mgr stopped by & inquired how things were going. I kindly stated that I could not believe that Chili's did not carry Olive oil. He told me they did not. My salad was a bit wilted & had brown leaves in it. My sister ordered a chicken salad. The lettuce was brown & wilted. Good thing there was chicken in the salad. I am accustomed to ordering a sirloin burger from Chili's that in the past was absolutely delicious. I am also accustomed to great salads from Chili's. I am on a very strict diet. I need the olive oil and lemon for my salads. I also rely on good protein in my meal. My sister & I will NOT be returning to this bar & grill. When we entered, the place was not busy, but it took a very long time to get our order. read more

Oh my what an sad experience. The hostess and I use the term lightly, was like a deer in the headlights. Not organized at all. Didn't greet us, overlooked people ahead of people. Then another employee came up and got defensive when customers complained. Rolled her eyes in plain view of customers. Poor service across the board. We waited 20 minutes for a table when there was 6 dirty tables. Crazy to see since we have eaten here for years. I work in the service industry and understand rushes but this was unbelievable. I do have to say that the food was good and our server was good enough. I really hope that our regular chili's kicks it back into gear. I'd hate to find some other place to eat. read more

We love the staff and managers here. For a bit the food was not great... but it is back to really yummy!!

My husband and I love Chili's. ..but not this one! ! Waited 45 minutes on a Thursday night for our meal. When I got my grilled shrimp salad the shrimp was not only cold it was not done! When I told the server the shrimp was cold he said it was because the salad was cold. .. REALLY? !?! Had to ask for refill. . Never bussed the dirty dishes of the table. . Worst service I have ever experienced! ! read more

Well! I come to this location often. Its close. We normally sit in the bar area. But i do hesitate and cringe when i see a particular bartender. Its "usually" quick but i have to say this! Everytime i come and i see Hyo behind the bar i want to turn around and run! Horrible service. Slow service. No personality. As a guest i should never have to wait to be greeted, wait forever for my food or wait to leave. Whenever Hyo (the bartender) is there we wait on all three. This isnt a rant on Chili's. This is a rant on their choice of bartenders and Hyo is horrible. If you see him when you walk in DO NOT sit in the bar area. I repeat DO NOT sit in the bar area when Hyo is working! read more

When I enter this Chili's location, I am always welcomed. Our servers are always kind and attentive. I always order wings over buffalo with ranch. I love it! The wings are always perfect! However, I do miss the Ancho Chile ranch. read more

I just moved into the neighborhood a few months ago and was looking for a Chili's around where I live. Low and behold it was almost in my backyard. I have liked the food for a long time and I like to sit in the bar to watch tv and enjoy my food, it makes it even better with great service. Thanks Tatum Chili's. You have a customer for life! read more

I eat at this location all the time, like seriously, all the time, and tonight was awful. I've had crappy service here and there, cold food, and random things, but I don't know what has happened the last few times I've been here. My food was stuck to the paper, my rice was hard from the heat lamp and my beans were cold. I asked, I believe the hostess for a plate, and instead of a plate, she sent the manager. I do not send food back and just needed a plate that nobody seemed to want to bring me. My brothers food had to be remade, my friends food had to have parts remade and my SIL had cold food, except for her piece of meat. The only good dish was my husband's and all he had was a chicken bowl thing. You are one of the few places safe for me to eat, I am so annoyed right now. My meal was comped, but that isn't what I wanted or asked for...I wanted an enjoyable meal and not be forgotten at our table. On a nicer note, I have also had wonderful food here and will give you another chance. read more

Absolutely the worst food and service I have experienced in Phoenix! Terrible. I had the chicken fajitas for $12.49 on July 4, 2015. The chicken tasted as it was boiled not grilled. Tasteless. The waiter forgot to bring my beer with the food and only appeared towards the end of the meal and asked if I wanted it. The condiments were so lame. Awful. The tortillas were hard as rocks and stale. When we paid it took forever to get our change so we could leave. The manager asked how things were and as we told him, he walked away. No apology. Never again will they see me. Their survey is a joke. Says it takes three minutes but is a joke because they ask about all kinds of other products. They can't stay in business very long at this rate. read more

If you ever want a pazookie (pizza skillet) after 10pm, you won't be able to get it at Chillis because "they're always out". On the upside, the waiter was nice. read more

Chili's is a nice family-friendly sit down restaurant that provides a pleasant atmosphere and great food. I have never experienced bad service by the staff at Chili's. I have always had friendly waiters/waitresses who do their job very well. The food at Chili's is extremely good and perfect for dinner after work or with your family. I would recommend the shrimp Cajun pasta! In my opinion, the prices are reasonably priced. Overall, I would definitely recommend Chili's as a place to eat. It has a fun and exciting environment, delicious meals that are reasonably priced, and friendly staff! It's always an enjoyable experience. read more

We arrived early for lunch but still had to wait a good half hour before our lunch for two arrived. And it was horrible. My food look like it had been thrown on the plate. Slopped up the side and dried on the plate. I ordered a toco and an enchilada. Both were well below average especially in this city. The other plate was a sandwich with avocado - it had one tiny sliver of avocado This place has really hit the dumps. Never again. read more

We sat in the bar, the waitress saw us sit down, never came to the table, finally we went to the bar to see if someone was working that area. The bartender finally sent her over. Crappy service, very slow with drinks and food. Waitress gave no help with ziosk, we WON'T be back! I only gave a star because it made me to leave a post. read more

always very nice and consistent! no surprises love the positive attitudes no matter how busy!

Every time my husband and I make the trip to Chilis we are never disappointed. I love most of the meal choices I have dined upon over the years, like since 1992 or 93. Fajitas and steaks are my favorites. And my husband loves the salmon or peppercorn burger. And we can never go without chips and salsa. The people are usually very polite and accomodating as well. Have yet to have a really awful server at one of your restaurants. We just really enjoy the atmosphere and all the wonderful flavors! read more

" Every single experience at Chili's is truly awesome. Both of our kids love this place and the food is over the top. It is really a fun and enjoyable place to spend some good old fashioned quality time with the family. This is a great place to kick back relax and enjoy the great food. The staff is always friendly and the customer service provided is truly exceptional. read more

love the food and the service is always good and the kids love the mini pads they let you play on .