I am extremely appreciative of the service I received from Rick (Ricardo) Torres and his Sales Manager Eric (can't remember his last name). They were very genuine and great to work with. I never felt like they were salesmen, rather great guys trying to help me find the car that fit my desires. I ended up purchasing a 2013 S4 with 28k miles. The car was immaculate upon delivery and the CPO warranty is totally worth the piece of mind. On a side note - I had an awful experience with their finance manager, Kevin. He was rude and I never felt like a customer - sometimes he made me feel like a criminal. I think he was having a rough day(s) and the fact that I decided to finance through a credit union instead of through the dealer irritated him. Ultimately he made me feel uncomfortable - but I still gave my review 5 starts because of the wonderful service Ricardo and Eric gave me. I would definitely recommend buying a car from Rusnak! read more

This review is for the sales department. We had the pleasure of working with Danny Ranft, who's unlike your typical idea of a car salesman. He is actually very down-to-earth, knowledgeable, and professional without being pushy. Danny seemed to be genuinely passionate about Audi, and he made the buying process fun and easy. It's like going shopping with a friend. I would recommend going for a test drive if you're in the market for a new car. Try the A3; it's the starting model but is fun to drive. The A6 is a good size car or try the sporty models too. The all wheel drive makes taking turns much smoother. read more

The most memorable and favored car shopping experience in Los Angeles. I went in on a Wednesday afternoon and was welcomed by sales specialist Christopher Sy - A professional shake of the hand and offered a refreshing bottle of water. Chris asked me what I was looking for in a new vehicle, what I was expecting, and what my list of criteria was. Without any hesitation, we began to view the cars in the showroom that were suited to my interests. We then hopped on the road, test driving each car one by one. We even took a special route to test out the handling of the cars to see if the driving experience would fit my standards. After the test drive, we talked through financials and packages - not once did I feel like I was sitting through a typical 'car salesman' transaction. I collected the necessary data and off I went. Chris then followed up later in the day, as he promised. Reason for -1 star: Calculating the finances with the manager took longer than expected. Would have liked to better understand the manager's valuation and thought process. read more

I was very interested in purching a new Audi and was thrilled to visit the Pasadena location. Did I get to test drive a car - yes (hence two stars). Did I get to drive the exact model I wanted - no. They even had the model in the color I wanted with all the spefications I wanted, but when I asked to see it I was told that it was parked far away among other excuses. I didn't really learn of many new features and walked away less excited then when I walked in. I visited Audi Beverly Hills the following day and walked out with a beautiful car very shortly later, with an absolutely wonderful expeirence. I was very dissapointed at the way the whole experience was handled at Pasadena, it was neither professional, courteous, or really even taken seriously. The plus side is, that because of their lack of effort I got to meet the wonderful team at Beverly Hills. read more

Johnny Borja was great. Stopped in with no appointment and he had my car diagnosed quickly. Since it was a quick repair and I didn't want a loaner, he call me an Uber. In the end, the faulty oxygen sensor ended up being covered under my emmissions warranty at no charge. Over a very nice experience. And Johnny really does go out of his way to be super friendly and he seems like genuinely good guy. Thank you Johnny! read more

Larry Gootkin was very helpful in helping my choose my first car. This Audi A4 Quattro Premium Plus is a great car for my profession. Outside of work, it definitely provides the performance, comfort, and overall experience that I've always been looking for. In a few years, I'll be back for another Audi. Good shit man! read more

Hey fellow Audi owners slash those that are thinking of purchasing an Audi! I was a previous owner of a 2007 Honda Civic. Nothing was wrong with my car, but at 32 it was time to trade up! From a Civic (no car payment) to an Audi is a big decision. The team I dealt with were beyond amazing! Kevin Khourjian was my Finance Manager. I've never dealt with a Finance Manager who was extremely personable and made the purchasing process (which tends to be strenuous) seamless! David Carter was my Sales Rep. David took the time to get to know me, show me the ins and outs of my new car and ensure he would be available for any questions or concerns after I purchased my car. I am now up for my first 5,000 miles service. I spoke with Briana today to schedule my service and her customer service was tremendous! I am an all around happy customer! I HIGHLY recommend purchasing an Audi and from RUSNAK! PURCHASE AWAY! -Danica read more

I don't know cars, and getting a new car was such a stressful thing, but thanks to Tez, I'm loving my new Audi. He was friendly and helpful and most importantly patient enough to put up with all my demands and requests with a smiley face Lolz. My first car hunting stop was with Tez, and after 5 hours I got myself a good deal and a tons of knowledge about cars. Tez was very professional and understanding, and gave me enough space and time to make up my mind. Now I'm very happy with my decision. I got a car with everything I wanted on a great deal from him. When you are making a big decision like getting a car, you do want a person who is down to earth to tell you all u need to know and patient enough to go through everything with you. Tez Chu is your guy. Thanks Tez, I'm loving my car. ;) read more

During the last week I looked at four different makes of SUVs. While checking out the Audi Q5 I had the pleasure of meeting Yolanda Conrad, she was extremely knowledgeable regarding the features and capabilities of the Audi. Her demeanor was professional and easy to relate to. While I didn't purchase the Audi, it wasn't for Yolanda's lack of effort to make the deal work, it was just outside my budget. Thank you Yolanda for your time. read more

Michael Parrish was excellent. I submitted an inquiry online and got a timely reply. I told him I wanted a bottom line price and was too busy to come in and spend hours negotiating. I was then able to compare that price with other Audi dealers in So Cal and knew he was offering a number I could work with. He was professional and courteous, kind to my young kids, and handled service for me (to buff out a scuff on a wheel and check the engine light) as well. Audi provided a loaner because the service took longer than I expected. They make everything easy. Thank you! read more

Watch out...before you drive off, check what might be missing. I recently had my car there for service as a regular customer. Someone stole the coin purse out of my latched console with probably $12 worth of quarters in it. A ton of money? No. My own fault? I suppose. But still. I called my service rep right away and was told they'd "check into it" and that "sometimes that happens here." Just beware. read more

Audi Rusnak - The best experience i've ever had in a dealer ship. Not only did Michael Parrish keep me updated on their Audi Stock but he kept me up to date on next steps depending on my specific outcomes. he worked with me for 2 months to find and save a car that i wanted from the beginning. Long story short Michael helped find, and finalize all paper work even worked with me to get the deal up and running. I am now a proud owner of an AUDI S8 and i couldn't be happier! However - Guillermo in service takes the pie here. If you EVER need any type of service done to your Audi Ask for VINCE as your advisor and Guillermo as your Technician! They are both the most amazing, and understanding people i've ever had a pleasure to work with. RULE OF THUMB! If yo pare going to buy a car late in the afternoon please ensure to go back to get your detail! Michael was very understanding and very easy going about the process! Thank you Michael Parrish for your time and Guillermo for showing me around and introducing me to everyone. It takes a great person to show devotion to others. Cheers! read more

I am a first time car buyer, and I had an amazing experience with Larry and the team at Rusnak Audi! They made me feel super comfortable and I didn't feel pressured to buy at all. Larry showed me all of the things in the car that I wouldn't have even thought to ask about, and took me on a perfect test drive when I feel in love with my Audi. I highly recommend going here to buy a car!! They will take the time to hear and address your concerns. I left with the perfect car (Audi A5 convertible) and feel great about it. I got a good deal and couldn't be more happy. Thanks again!! read more

Audi Pasadena - Love my new A5 convertible!! - Car Dealers Near Me - Pasadena, California

Called and spoke to someone regard service three times over a 4 week period of time. All three times they said they would call me back to schedule my service as they didn't know if the parts were available. No one ever called me back. Called Audi of Downtown LA - they are coming to my house to pick up my car and service it tomorrow. read more

My husband and I have been driving the same old cars for many years and we were way overdue to get new cars. Neither of us have purchased or leased a car on our own before so this was a new and intimidating process for us. We found Rusnak Audi dealership and were linked with Larry Gootkin as our sales person. Initially I thought I wanted a BMW and my husband wanted an Audi Q5. We came for an initial meeting and test drive of the Q5. We were so impressed by the dealership and by Larry's friendliness and expertise as well as how amazing the cars were, I changed my mind and decided to get myself a Q3 instead of the BMW X1. We came back for a second visit after more thinking and discussing and Larry was very very helpful in getting us the price we wanted for both cars. We never felt rushed or pressured and always felt like all of our questions were answered honestly (and my husband had a lot of questions). Larry and his sales team helped make the process smooth and enjoyable for us. He and his associates spent a significant amount of time teaching us about each of our cars and how to use all the features. We really appreciated and enjoyed the experience thanks to Larry and Rusnak Audi! And we are thrilled with our new cars read more

Audi Pasadena - So excited to have amazing new cars!! Q3 and Q5 - Car Dealers Near Me - Pasadena, California

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It is about time that I wrote about Rusnak Audi Pasadena. The SERVICE DEPARTMENT is excellent. Although I purchased my car at the OC Audi in 2005, I have been going to Audi Pasadena since 2006. My relationship with Audi Rusnak is primarily with the service department. JOHNNY BORJA has been my service agent since day one and he is absolutely amazing. He is approachable, friendly and extremely helpful. He will recommend what is absolutely necessary and always provides excellent advice. This was such the polar opposite with my experience with BMW in the past. I always complete the surveys that are emailed to us after work has been done and my reviews are always stellar primarily because of Johnny Borja. Note that there were two times that I had to use other agents, but they were also professional. However, Johnny pours his heart and soul into this work. The cashiers are awesome-love joking around with them! I never had to deal with the sales portion of Rusnak, but my next car will definitely be another Audi. Now if I can only clone Johnny in the capacity of salesperson. read more

Came in after work, and in a few short hours we drove off in our new car. The process could not have been easier. Everything was streamlined; they operate like a ::puts on sunglasses:: well oiled machine. Our salesman was Anthony Robles and he took great care of us and made us feel comfortable through the whole process. This is the guy you want to visit if you're in the market for an Audi. Protip: Try the water. Seriously. read more

Car shopping can be a bit of a hassle in general, but my experience at this dealership was exactly what I was looking for - straightforward, no BS, and low pressure. I leased a car from Koni this weekend, he didn't try to upsell me into a car I didn't want, and he answered all my questions. It was a good experience, and also easy to follow-up with Koni over email and text afterwards. I would definitely recommend! read more

We just bought our new A3 from here. We had a very pleasant experience and I am very surprised to read some of the negative reviews here. Our salesman - Ashley - went above and beyond what we expect from a salesman. We tried to find a car meeting our specifications locally but after failing, put out a request for bids from the Edmonds site. Rusnak Pasadena reacted very quickly and found the exact car we wanted. The car arrived a few days earlier than promised and we were given as much time to review the features of the car and ask as many questions as we wanted. Everybody we met seemed very professional and we left feeling very happy with the whole process of buying the car. read more

I just bought an A4 quattro 2013 on 8/2012 , very happy with the service level. On Sunday afternoon, I arrived and presented them a deal ( reserached from edmunds, rebate, invoice price), and they countered with an attractive offer in my favorite. Monday, I went back to pick up the car reserved, and I changed my mind at the last minute asking for a Quattro. A done deal, lots of activities went by fast, and the transaction went smoothly. Thank you for Mark Gabriel and his Manager for the quick responsiveness, and professional service level. Remember, you have to do your home work first, so they can be attentive to your particular needs. Be precisive, and they will work with you in every aspect. Even the financial manager is very professional getting you out the door as quick as possible. My last car was a Honda hybrid vechicle, and I spent a great deal of time in the financial office ( you know the episode, the financial officer doesn't know much, besides calculating the loan, and you are there making a big commitment. BTW, to save time, have them wash the car prior you signing the papers. This happen to me in very purchase at every dealer, i waited a while for the car to be washed, after signing the paper work. Otherwise, I could have been able to meet my gf for dinner. The bottom line, just like everything else, you got to know who's who to reach first, or eles it goes to never never land. Secondly, do the homework knowing what to get, bring your documentation from your research, and ask detail questions, so they are on the same page with you. Then your shopping experience will be much more delighful. Good Luck to you, and it should be easy! read more

I've leased an Audi for several years now and it has always been a great experience. This time with Mike in Pasadena was no different. He made the process fast and efficient, finding me the perfect car with no hassle. read more

We had a turn of hearts with Rusnak Audi Pasadena. When we had first arrived there on Sunday sales personnel was just too busy to serve us, so we left unhappy and decided we would never come to this place again. Then, I should give a real credit to Michael Bradford, GM of the place, and especially to Ashley Edwards, who worked very hard to make the deal happened, got us to the right price level, made all paper work a breeze, and even delivered the Q5 to our house. Just a suggestion - not to come there on Sunday during their busy time. Now, we are enjoying our cute black-on-black Q5. What a pleasure to drive! read more

My husband came in to check out a few cars I was interested in and narrowed it down to an Audi A8L. We had great service here all around. I am more than pleased with my car If you are looking for a nice Audi come here they will find the car you are looking for. They had mine brought up from Riverside so that they could satisfy me and make the deal. read more

Rusnak Audi at Pasadena was great, I came in to test drive an Audi, I fell in love with the car and the service was so good I didn't even look any further. Larry Gootkin and everyone at the dealership went out of their way to provide excellent service and get me the best deal ever! read more

Audi Pasadena - Audi A3 premium plus - Car Dealers Near Me - Pasadena, California

Hector Marin just made my fourth Audi lease faster, easier and more enjoyable than ever before. He's not a "sales"guy. Very nice, family man-real people. Would not hessitate to refer him business or return next time! Thanks Hector! read more

I have had the most horrible experience here dealing with BOBBY in the service department He is extremely rude and unprofessional I initially left my car Q7 2018 for servicing - my Main screen would flicker and disconnect randomly I was told that the panel had coffee inside and that the main control panel would need to be fixed. I trusted them. They charged me 1360.00 I went home and while driving I come to see that the screen is still having the same problem! I went back to BOBBY. He was extremely rude and unapologetic He gave me a super crappy A4 loaner and told me he will look into the problem Now 1 week later he tells us that this is an internal software problem, that other Q7 are also having I told him that he needs to refund my $1360, as the panel clearly was fine and not the reason the screen was going out. He told me he had to go through the process of "ruling out" as this being a possible cause! I am very angry! I need my money back! I plan to take this much higher up if I am not refunded my money. They replaced something that clearly was not broken and was not the cause of the problem with my screen!! Horrible experience dealing with BOBBY!! read more

I went for some repairs for my audi r8, I had some minor bumbling on my hood, and they replaced the whole piece with no questions asked. Johnny Borja took great care of me, and they have a good team. They were very responsive during my whole experience, and I can't thank them anymore. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

These are a bunch of crooks. They would do whatever deal that they could sweet talk you to get you to the dealer. Then they started to inflate the numbers on their lease terms. They won't let you see their computer as some of the fields on their computer are dummy fields. These numbers will not convert into lease calculations. When you asked to see their screen, they would tell you that their computer was proprietary. You would end up having an inflated lease number even when you think that you got the right purchase price and a good money factor. No, this is not a misunderstanding or lack of finance knowledge. I worked for a big-4 accounting firms and leased at least 10 cars in my life not to mention the deals that I facilitated for my friends. They wouldn't expect you to walk away from a deal when the number was $1k off on a $90k car. I believe in fairness, and I walked away from the deal. Buyers beware! read more

I had such a difficult process with other Audi dealers, but leasing with Audi Pasadena was such a breeze. Rick Torres was very helpful and worked hard to get me the best deal. They didn't play any games and got straight to reasonable offers which I really appreciated. The process was smooth and we really enjoyed the customer service. Shoutout Rick and the Audi Pasadena team! read more

Our first Audi, that's great car buying experience with Rusnak Audi. Very happy with our new A4. Tez is a great guy with patience and honesty, Also thank you Larry. Thumbs Up! I will definitely refer my friends to Rusnak! Please keep up the great work. --- Service review will be available sooner or later --- To Be Expected :) read more

I had a chance to meet this guy Arbi at Pasadena rusnak Audi dealer. Honestly he is one of kind caring person that I met . He helped us a lot to chose the right car with good price and was very good experience for us . Thank you Arbi to help us in very important decision.without your help we couldn't make it... Thank you so much (RUSNAK) Thank you so much (ARBI) read more

A great experience today at Rusnak Audi! I got the car I wanted and unparalleled service! Credit to Niko D. Karvunidis (General Manager) for establishing a standard of service first! Everyone I interacted with was warm and genuine. A big thank you to Larry Gootkin my sales consultant; he was knowledgeable, thoughtful, and showed patience, as I made this very major decision. Joe Najar the Director of Internet Sales was instrumental in getting me the best deal possible. Joe also added to the well defined culture of hospitality. Last, but not least Steve Metts the Finance Supervisor who made the signing and initialing, of a mound of important papers quick and painless! Five stars to the great team at Rusnak Audi! Give them a call... read more

Audi Pasadena - I got my Audi S4 at Rusnak Audi in Pasadena - Car Dealers Near Me - Pasadena, California

Unbelievable amazing experience. I contacted Beshoy Abdou from Rusnak Pasadena Audi and this guy was right on it. Every communication with him was detailed and informative. There was never the sales pushy tactics you get from the sales specialists. He was more of a liason to help me make the decision I wanted to make. Communication was always on point. I have purchased vehicles from Riverside and Torrance dealerships and nothing comes closer than this transaction. I was even told from a Beverly Hills dealership that nothing can be done via email and that I would need to come in. I WILL NEVER COME INTO A DEALERSHIP TO GET THE WRATH OF THE PERMANENT SHARPIE MARKER! The car was delivered as promised. Trade was amazing. If you do not call Beshoy Abdou at Rusnak Pasadena Audi, the transaction you get from the other place will be nothing comparable to this one. No schemes to get you to fight with emotions. The words were, "Should we get your business..." read more

I loved the service so much that I went back AGAIN!!! I returned to Rusnak Audi to look at returning my 2012 Q5 lease for something a little newer. I had the pleasure of being set up with salesman Ivan Lai. He was attentive, professional, and knowledgeable. He explained to me the "buy back" process and found me another vehicle that worked out perfect for me. As a creature of habit, I ended up with another 2015 Q5 but this time Ivan was able to LOWER my payment and I walked out with no money down out of my pocket. If you are thinking of purchasing an Audi, venture into Pasadena and buy it from Ivan Lai of Rusnak. I've literally had the best experience here from sales to service. You won't find a better place. read more

Appointment can be made by phone with no problems which was followed by e mail confirmation. Service rep was courteous and professional. There is a shuttle service with a number of vans and cars. Breakfast treats such as small muffins and freshly brewed coffee were provided. The waiting area was well lit and chairs were provided. Car came back appeared cleaned. The following items are why Audi and this Dealer would't get a 5 star rating, keep in mind that I was pressured to prepaid ($860 for Audi and $1200 contract for "mechanical breakdown" repair ) the 15000 mile to 45000 mile services : 1. No courtesy car while BMW and Mercedes dealers do provide them "free of charge". Audis are not any cheaper than the aforementioned German cars. 2. The check engine light came on after about 10,000 miles, and I have to wait six months or 10,000 miles for the parts to arrive. The excuses were that Audi was redesigning the parts. But I bought an Audi A4 20 years ago which had exactly the same problem. 3. A 25000 mile service of my Q5 took about 5 hours (originally estimate was 7-hour) which I think was too long. The dealer needs to hire more mechanics. 4. The muffins were of lowest quality and mechanics, office staff help themselves freely. This will never happen in a Lexus facilities where higher quality food and drinks were provided. 5. Service rep did not border to explain what was done when I pick up the car until I asked. This is simply laziness and lack of management supervision. 6. No free WiFi. Waiting area was not designed for comfortable waiting by high paying customers. To be fair, current Rusnak and Audi management are a vast improvement from the Rusnak I experienced back to 10 to 20 years ago when sales pre were nasty and the Audi /Porsche service garage was located at the back of the property with a waiting room full of collapsing furniture. Still, Audi and all German auto dealers have much to learn and improve. read more

Guan was amazing. I gave him the price I wanted to pay and we came to an agreement quickly. They treated us very well and I am so happy with my car. It's perfect and their customer service couldn't be better. I highly recommend this dealership and Guan. read more

I had the best and easiest car buying experience with Arbi at Rusnak Pasadena Audi. I he got me a great deal on my 2016 Audi Q3 Quattro with all the options I requested. Professionalism like his is a rarity in this business. I recommend you ask to see Arbi for your next auto purchase. Happy motoring! read more

So impressed by the kindness, professionalism, and knowledge that Ernie demonstrated today. Everyone in this dealership was great, but I can't imagine having a more pleasant experience with anyone else. He made it possible for me to get the car I love for the price I wanted and earned a loyal customer. The dealership is spotless, the cars are displayed well, I received a lot of information while test driving and the entire experience was great from start to finish. Compared to other dealerships I've been to like Infiniti and VW, this one went beyond any expectations I had. Thanks for everything to the team at Audi. read more

I would highly recommend this dealership if you are thinking of purchasing an Audi. Larry Gootkin helped us out and I would recommend speaking to him; he never pushed you to take an offer you did not agree with and worked to getting the best deal he could get for you. After shopping around at different Audi dealership this was the best dealership to go to; Larry Gootkin provided excellent customer service. read more

Audi Pasadena - 2016 S3 ask for Larry Gootkin - Car Dealers Near Me - Pasadena, California

So I have been working with the sales rep for Rusnak regarding my soon-to-be-done lease with my Q7. I currently have 3 payments remaining. I received several letters in the mail regarding my lease ending and "getting me into a new vehicle." I have been working with Ivan who I thought has been honest and truthful regarding every step of the process. Because I live out of state, all correspondents have been through email. However there was a mistake when we were finalizing a deal and Rusnak Audi was unable to waive my remaining 3 payments of the Q7. Apparently there were exceptions to the lease program and anything that involved in SUV cannot be turned in earlier. I have heard and seen numerous dealerships (other than Audi) waiving the last few months (up to 5) of the lease. Why Audi is making us keep the vehicle for the full 36 months is beyond me especially when we are signing another 36 month lease. I had a price for a new A3 in which we accepted and was processing paperwork. I even sent in a credit application, that's how far along the process we were in. So now that Rusnak is unable to waive my 3 payments, we are back to square 1. We are under miles so for us waiting 3 months isn't a big deal. What is a big deal is the managers unwilling to make it right by offering me something that was already agreed upon. Whether Ivan did something intentional or not (which I don't think he did), the managers need to override it and make the deal right. But they refused. Once I pay the remaining 3 payments of this car, I definitely will not be leasing another Audi. I'm sure Mercedes or BMW would love my business. read more