I've never set foot in this ZARA and I do love ZARA merch, but if a brick and mortar store can't answer their phones it's a turn off and makes me shop elsewhere. Honestly, every retail brick and mortar store should have employees that are able to pick up a phone. Glad Nordstrom Rack always does. read more

Especially for returning process staff is super rude. Today I was there between 13.30-14.00 and wanted to return my online shopping back. The lady in cashier was super rude and giving orders to me with voice and mimics.. Well this is one of the hardest job ever, I completely feel them. But attitude is not the right one. unresentful body language and communication style, I did not like. I will never ever shop in shop again. And do not recommend to anybody. read more

Return policy is terrible customer service is worst and some of that have a certain tag price upon paying for it is a different price supposedly some items have European tags and for complaints there website or customer services is even worst read more

I would have given zero star if available for Zara's Manager "Kit" @Arcadia! He was extremely rude over the phone & has a terrible attitude in person! As if he OWNS Zara! I wanted to return a purchase I made, the NEXT day, only to find out that the receipt was not put inside the bag after I initially asked to swap for a smaller bag at the store. Then he said "someone" has to be responsible for the missing receipt, by putting the blame on me for losing it!! He also refused, when asked if it's possible to do an even exchange. This is indeed an exceptional poor customer service rendered from a management level for a national retailer. And it reflects on Zara for this location. I spend a great amount of shopping at Zara, only to be given such poor customer service from this so-call General Manager, "Kit" !!! His job is to help resolve issues of unhappy customers, not the opposite. read more

Yup, I went back for a second chance, but it still failed me. I grabbed 2 pair of pants to try and when I was done with the fitting room, I walked up the associate that was standing there singing, to hand her the pants and she turns away from me and kept singing. The associate behind her had to rush over to grab the pants from me. It was seriously a WTF moment. And come on Zara, I love your clothes, Arcadia is the closest location to me, but you keep failing me with associates who feel they are too good to be there and unwilling to work. They are ruining your name! read more

the longest wait of my life ever. Rather it's the dressing room or to the cashier. they should really hire more people to work at the cashier. there were only 2 people working at the cashier when there were 18 people waiting in line. And the problem is they have more people working on the floor than at the cashier. I also don't understand why they have more people on the floor because the place was still very messy and no one was even folding the clothes. The wait to the cashier was at least 20mins or more. read more

If u guys really wanna buy anything from the clearance section. Have to be careful w/ those clothes has stains or anything else on the item and let the cashier know at the time when u purchase it! That way they could write down a note on ur receipt if later on U decide to not keep it. Because they just wanna sell it to u to get rid of them ASAP! They should have told u that there's something about the item! But they don't really pay any attention on the item! And the solution will vary depends on which manager assists u. Some will just deny ur refund and pass u to customer services which is useless. Some will try to remove the stains if it goes away they will still refund it for u. Anyways good luck read more

Luckily when I was choosing t shirt for my son I listened to the advise of another shopper.. She told me it's best to get a size bigger as all Zara t shirts will shrink I love the design and style but they should improve on the quality. read more

Manager is rude and this store has the worse customer service. Employees looks unhappy and lines are always long. Management at this store is inefficient. Love Zara but dislike shopping at this specific location read more

It's unfortunate that a company that portrays itself as company that cares for the people and earth treats it's customers poorly. This is a corporate issue on return policies during COVID that they claim there is no lead way to return. I work in this industry, and there is nothing written in stone that doesn't allow you to accommodate customers who choose not to leave their house for returns during COVID. So to a country who struggles economically, and to one of its biggest companies, I say FU on customer service. I will no longer support your business. Like so many other retailers, you too will be a has been someday. read more

I bought a pair of pants in size 0 on accident which I wear a size 2. I came to get the size 2 and was gonna purchase a few other items. When I walked up to the register I told the girl I'm exchanging these for a size larger and buying these two items. She then asks me if I wore the pants and I told her no. That's why I'm exchanging them. She then tells me next time Dont bring pants in side out cause it makes me think you wore them. I then told her clearly I haven't. The tags are on them. She then tells me well you can take the tags off and put them back on. Wow!!!!! Where is her customer service. I have never been anywhere where you can't return pants inside out. How does that show I wore them??? And then to tell me I can put the tags back on. I was offended cause she made me feel like I was lying. Then she asks me am I exchanging these pants? well clearly cause that's what I just said!!! If I need to return pants not inside out, Then maybe they should state that on the recipient!!! I tried the pants on for Christ sake!!! I asked to speak to the manager and she just stared at me with a blank stare as I told her the situation. No I'm sorry. I understand. NOTHING ! I asked for their corporate number and she gave me a customer service number and I asked for the employees name. She wouldn't give it to me. Never heard of that. You should always give the name. I called customer service and they agreed she should have given me her name and did tell me that it's no where on their policy I need to not bring pants inside out! I asked for a follow up on this complaint cause they need to learn better customer service instead of questioning their customers. She wasn't even a manager to be questioning me. The nerve of her to tell me not to bring clothes inside out. Like that determines i wore them!!!!??? Lolololol just exchange my damn pants and call it day. I work retail and i would have never said all those things to a customer. Maybe she could have said was there anything wrong with them? Get my answer and listen that they didn't fit and right there, that should have eased her doubt lol I love shopping at Zara and will continue shopping at Zara and I do hope she learned something out of this experience. She was in the wrong whatever her name was! read more

Every time I called (several times ) regarding my delivery orders there , they never pick up / answer phones .

This store has poor customer service. I made a purchase 2 weeks ago. I wanted to return a vest (with the tags still attached). The male cashier thoroughly inspected it inside & out before initiating the return. This made me feel dirty. He asked if I had my American Express. I did. I entered the card & was told it was the wrong card. I have two Am. Ex. cards, one is the Everyday & the other Platinum. I asked, "Can't you just issue it on this card or call American Express! He said No. I called American Express when I arrived home & the representative said they can issue the return to either card. Zara's LACK of customer service will now cost me 1+ hours of time driving to & from the mall. I AM INCREDIBLY DISAPPOINTED WITH ZARA'S CUSTOMER SERVICE. There are a lot of good stores to choose from & I do not need to shop at ZARA. read more

The guy in the Men's upstairs was extremely rude. I was in the changing room and he told me to hurry up cuz we are closed like... Sorry I'm putting my clothes on as fast as I can... they made me feel uncomfortable And I really love Zara however with this experience I'll never come again! read more

The employees here made my shopping experience a horrible one. They were about to close and I was still browsing around while my friend waited in line for us and I kept getting stares from all the employees. One employee looked at me and instead of asking if I needed any help (like an employee anywhere else would), she said "yeah hi, the registers are closing." It made me feel so uncomfortable and annoyed. I totally understand that the store is closing soon, however it hasn't and as a person who has worked in retail I always tried to be polite with customers because at the end of the day I was still getting paid for being there. I had no intention of staying after the store closed and already had a place in line anyway, but I guess the the employees hate their job so much they wanna get the hell out of there as soon as possible. read more

For a Zara store, I felt like this one wasn't as great. Service seems OK. They had pretty good customer service bite hen their wifi service went down and you can only pay cash that's bad for your business. That's where my critic comes in. Zara is located inside Santa Anita mall which is a pretty busy mall on a Friday night. I went in and saw a cute shirt I wanted to get. When I lined to ready to pay, they told us that they are only accepting cash. I didn't have enough cash on me so it's either I wait to not buy. I decided to just wait a little. After 20 mins of waiting I couldn't do it anymore. I decided not to wait and just purchase online. I feel like stores should try to have backup plans with something like this happens. Not just tell the customers it's cash only. Especially when your prices are high. Not all customer carry cash. Overall, I just buy online now. read more

This Zara store is inside Westfield Santa Anita in Arcadia. There are parking but you have to drive around for at least 30 minutes. This review is for Zara's poor quality boot and lack of available sizes. I bought a pair of Zara boots for about $50. It was the only pair on display. I asked a salesgirl for a pair from the back. She sent me to the dressing room to wait. But no one took her her to look for my size. The salesgirl wanted me to pay full price for a pair of boots that was dusty and on display. I did not want to wait. So I reluctantly bought a pair of Zara boot that was dusty from the floor. So expensive shoes don't come in a shoebox either. After I wore it for a few hours, something in the Zara boot was hurting my leg above my angle. By the time I unzip my boots to look, I had a large open skin cut. The Zara boots that I paid about $50 was defective. It's not that it is fake leather and made in China, but it was poorly stitched. My final action, I returned it to another Zara store. The manager took it back. The salesperson told me that he is aware of many defective Zara products. The salesperson put on a Zara tag and probably will put it on the floor for sale. read more

Zara - Defective Zara boots that cuts your leg for about $50. Defect on lower left of photo. - Women's Clothing Near Me - Arcadia, California

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Bought a knitted shirt and wore it for couple of times and found the side seam is completely open up from underarm to bottom; it's a major quality problem in garment industry but the manager seems didn't care much and said that they will not accept any return once it's been wore!! They do not care about the quality problem at all! If Zara does not responsible for the quality problem, I do not have confidence to purchase their clothes anymore! read more

This store is pretty ample. The customer service here is good not great but not bad. The only negative complaint I have about this location are two things. The customers here seem to have a sense of entitlement, also always making a mess and making it harder for the rest of us to shop around. The second would be the long lines. I wish they would have more registers opened. I don't understand why people want to be catered to knowing how many people shop here. If you want catering and high customer service maybe try some high end brand store in Rodeo Drive instead of a Zara located in a mall. read more

I bought a suit for my son online and he tries it . He wants to return it and the cashier said that she can't accept because there's a "stain "on jacket. The manager, Robert, would not accept the suit which he claims there's a stain. Then I have to go to the store again to return . Robert would not accept the suit and offers me to give me merchandise credit . He didn't want to give me the money back. I was furious there is no customer service at this Arcadia store. Then I went to Pasadena store, the cashier refunds me the money without any problem. read more

Two story building of ZARA !!!! It's absolutely gorgeous. It's captivating . Inside the Santa Anita mall! It's very clean as well . I walked in and the first mannequin outfit I saw was already pieces I would buy. So glad there's a Zara here now read more

Zara's return policy Suck!!!!! You can't even return anything if you just try to wear it on. I have purchase one pair of shoe and tried it out for only one day. The pair of shoe turns out doesn't fit perfectly so I decided to return, Zara just told me:" you did wear them, so we can't do return!" WTF! How can I know if the shoe would fit or not without wearing them on??!! If you decide to buy anything think twice and make sure you are not returning anything otherwise you just wasting money on Zara. read more

Went to Zara the lines are obviously long because of the sale. Girl who rang me up charged me $10 over what the ticket said. I went to a so called manager and she told me I have to wait in line. Zara should hire managers who take care of the customer and not brush them off I will be formally writhing a long letter to corporate for her helping another lady with more items and not me. Totally rude just because I had 1 item and a problem she brushed me off. read more

Rude customer service, the kids working do not know what there doing have to call the uneducated managers for help literally for everything. Will not return! read more

AVOID AT ALL COST!!! Workers are rude and incompetent. Refuses to give names due to "security" reasons. Are the cashier and manager afraid of retaliation from customers or corporate? The absolute WORST customer service. read more

The guy with glasses at cashier for woman area on Feb. 9 at 4pm was extremely terrible. Zara has employee like this is such a shame. He doesn't know what he is doing and has zero customer service. He doesn't talk at all and his face looks like he just shit on his pants. People like this should never get a job. I don't know if it's some thing bad happen to this guy but I wanna give him a suggest that if you feel sad for your job and give attitude to your customers then just quite，suffering your own pain at your home. read more

Wow. A bad shopping experience can really put a damper on your day. Went to the zara men's store this afternoon. An etremely rude manager... small thin female who was middle eastern, made it very difficult to find the style we were looking for. They did not have the right size and she refused to call the glendale store to put it on hold. She said that it was on sale so she was not allowed to call them about it. We asked her to find a size that their computer showed they had but she never even went to the rack on which the style was hanging to look. After fifteen minutes she came back and said she looked everywhere. But we watched her literally look nowhere. The style wasnt even on sale in the store. We will not be going back to this store at this location. Its frustrating because we love their clothes but after today it just doesn't have the same appeal. read more

bought something online. and the item was returned because was too big. returned to the store but the manager was giving me a hard time to let me return items that were only 2 days received through shipping. refused the return. read more

Hey look! The new two-story Zara is finally open. It is nice and spacious with a Men's and Children's department on the second floor. (Some Zaras don't have kids?) Also, it has its own escalator inside, which I like riding up and down in befuzzlement. The best Zara in the San Gabriel Valley because the one in Old Town is very small. Also, parking at Santa Anita is free. Admittedly, staff is not super friendly; but, who's heard of a Zara with friendly staff? read more

This store doesn't even deserve one star. They have absolutely no knowledge of their products and poor customer service.

There's some nice clothing in here but wow everything else is ridiculous. 1- We're waiting to purchase our item and there's a new cashier and a "manager". Instead of opening a new one, said "manager" is standing around folding clothes and wasn't until the machine froze where they decided to open the other register to once again only have 1 working register 2- didn't notice this until we came home and the wife was like oh this was on sale cuz of the sticker. We pulled back the sticker and saw that the blouse cost 9.99euro. Doesn't take a genius to realize the $15.90 USD we paid is much higher than the euro to usd conversion even after adding freight and duty cost. Unless it really cost them $4/item which means either my company is really logistics savvy or they are changing is more for being American. Go figure read more

everyone is really rude. like i was just trying to return something why r u gaslighting me

This is ridiculous! Zara staff doesn't know how respect people . It's a insult to me ! I went to the store to return a shirt and register guy was being too rude! He saids "don't wash it next time ! " I was like wtf??!!!!! I haven't wear it just to tried it on! Please hire more profession staff. That's not how to do his right job and advise customer like that! Your shirt has wrinkle when I buy it. You can ask but don't say that directly to customer ! read more

I always find good things at this Zara and when I come its way more organized and clean than most. I've never had a problem with employees, they've always been nice and helpful. 4 stars only because it's always so HOT and stuffy inside. Take all my moneyyyyysssss read more

Love Zara but customer service here sucks. While paying at the register, this skinny guy just left me without even finishing the transaction. He began to chat with his co-workers at the back room. I took my receipt from his register. People who doesn't like their job should just quit. Asian skinny guy should definitely need a brush on his customer service skills. He sucks big time! Hopefully upper management sees this. read more

Worse people ever working there in the Santa Anita Zara store , starting with the manager a little person but her rudeness it's huge very very RUDE ,she is so rude and also the cashiers, they will not help you to find anything and also they look like they don't want to be working there, I know it's a hard work because me myself worked in a store before, but it is what it is , if you work there you have to help the customers and thank God because you have a job if you don't feel like helping people just go home . read more

This was my first visit to Zara in a few years. The store was having a sale. I bought a couple shirts for work and a couple belts. The total was just over $50 not including tax. I personally thought that was a great deal considering the original price for one shirt was $35. None of the store employees helped me which didn't bother me. The men's department (second floor) was somewhat in disarray but I knew what I was looking for and I'm not one to browse every single rack. I noticed the most common negative comment on Zara is the lack of service on the part of employees and long lines for checkout, returns, etc. I've visited a few Zara stores in Spain (which is home to Zara) and let's just say the service culture there is quite frankly a lack of sense of urgency for the customer. Because every Zara store I visited in Spain was the same: two employees working the registers with 10 customers waiting while other store employees would walk around "looking busy" and glance over at us thinking "I'm glad I don't have to work the register." When I walked into the Zara in Arcadia today, I remembered my experience in Spain and know I'm going for the moderately priced clothes and not stellar customer service. read more

The cashier in charge around 11am today was very rude and passive-aggressive . I came up and he didnt say hi, but I did not have a problem with that at all. Then when the c machine did not read my chip, he profusely tapped on the swipe part of the machine,signaling me to swipe instead very rudely like I dont know how to operate a card machine. I am not your freaking pet! You could kindly say "can you please swipe your card instead?". And when he handed the receipt to me, he gave it with two fingers towards me and did not even say bye or thank you. if you had a bad day, just call off instead of making other people feel uncomfortable! read more

i wanted to do a return today and like other people that wrote a review is correct about manager from zara arcadia store . not helpful and impolite and definitely gives customer a hard time read more

I usually love Zara, enjoy their simple and chic designs at affordable prices. However the customer service I experienced today was pathetic to say the least. I may not appear to have a million dollars but they could have had the decency to say greet any of the customers. I was in the Men's upstairs department going to purchase a couple shirts, I was unsure if they had a size and not one associate that passed by me ( 6 in total) smiled or asked if I need any assistance. To have as many people upstairs and not one person to have any sort of interest in helping anyone around is completely unacceptable and will never shop here. I hope they learn to treat their costumers with a sliver of politeness and curtesy. read more