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Coach

3.6 (45 reviews)
Closed 10:00 am - 9:00 pm
Updated 3 weeks ago

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Reviews With Photos

Phil L.

I had a pleasant experience at this Coach location. The gentleman who helped me, named Heaven, provided excellent service. He was very friendly and patient as I looked around and tried different bags. I ended up purchasing a men's backpack for myself. The store here is very spacious and clean. Coach retail, not outlet, tends to be better quality and a decent cost compared to other high end luxury brands.

Came in looking for the new Lana 23 purse in maple. I absolutely loved the bag and Cody helped me with my purchase. He was super nice and informative! He made my experience buying a purse so easy and fun. I didn't even know you could customize the tag and he did it for me! I'm so happy with my purchase. Thank you Cody!

Inside the store when they wrapped my bag :)

I came here looking for the Brooklyn bag and the Asian lady helped me pick out my bag color and was very kind. She was honest and gave me her opinion when i was indecisive. She was very patient with me and I truly appreciate that :) Also an Armenian/ middle eastern lady helped me with the transaction, wrapping the bag, signed me up for an account and boxed everything together. I didn't know you can customize the tag! Which literally was the cherry on top! They were so patient, answered all my questions and was very kind and happy! The customer service was TOP NOTCH! THEY even wrapped my bag with a pink rose and told me happy Valentines day honestly, that was so so sweet. Will definitely be coming back!

Phenomenal location
Marlon B.

Wowwww!!! Kathryn rocked n rolled!! Service was impeccable and knowledge on all Coach products was brilliant. I purchased some great gear to keep me going. Had the tags monogrammed ( complimentary of course ) I was in and out. Called her earlier today to hold my product. I showed up and was treated like a respectful businessman. Glad I came! Highly recommended. Ask for " Kathryn "

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3 months ago

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6 months ago

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11 months ago

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3 years ago

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2 years ago

Crystal (employee) is an absolute angel in helping you make the right purchase would recommend her

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5 years ago

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8 years ago

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5 years ago

Staff is not friendly , poor service. 2 workers gave complete attitude . This store doesn't represent the coach brand.

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7 years ago

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Review Highlights - Coach

Geoffrey was patient and attentive and gave me complimentary gift wrapping and 2-day shipping!

Mentioned in 3 reviews

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Broken Horn Saddlery - Great Quality

Broken Horn Saddlery

(100 reviews)

$$

Just need to thank and give major props to Chris at Broken Horn for all his helping find the…read moreperfect cowboy hat and cowboy boots for someone who has NEVER worn anything cowboy in his life! Thank you Chris for helping me pull off this very different look! The wife LOVED it! And all the double takes made it worth every penny we spent! So ask for Chris! Thanks again Broken Horn!

I've been coming to Broken Horn in Baldwin Park since I was a little kid, and I still have a…read morepicture sitting on that iconic horse from their old location. That alone carries so much nostalgia for me. Walking into the new spot definitely feels different. It's hard not to compare it to what it used to be. The old location always felt full, lively, and kind of like a staple in the community. This new space feels quieter and honestly a bit empty, which made me a little sad. I even noticed signs asking customers to come in and support, which makes me wonder what's going on behind the scenes. Price wise, I've always known Broken Horn to have occasional good sales, but overall it's usually not the best deal in town. I recently went in specifically looking for a pooper scooper they used to carry years ago because it was amazing and I genuinely wanted to support local instead of ordering on Amazon. Unfortunately, they didn't have it. The only similar option was plastic and priced the same as what I could get online, so it just didn't make sense. I ended up ordering from Amazon, which I honestly hated doing because I would've preferred to give them the business. That said, I'm still giving them an honorary five out of five purely because of the memories and what this place meant growing up in Baldwin Park. They still offer dog vaccines, which is a huge plus for the community and something I appreciate. I really hope they find their footing again and make whatever adjustments are needed to bring back that special feeling the old location had. Broken Horn has history here, and I genuinely want to see it thrive again.

Coach - accessories - Updated May 2026

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