When we came in, the workers said hello. I said, "Hello, how are you?" but got no response. I had been eyeing a bag that I really wanted, but it didn't seem like I--or any of us--were a priority to the workers. Another young lady who was shopping was asking questions and didn't seem to get a response either. We also called 3 times before entering and no answer. We walked out and went across the way, where we bought two bags, two belts, a shirt, and a wallet. The workers there were pleasant and attentive. read more

This was my partner and my 2nd time visiting this store front in the last month. The first visiting, my partner knew exactly what purse she wanted and we were very fortunate to have the guidance of Jenny see us all the way through the process. Jenny engaged us in such thoughtful conversation that wound up being as memorable as the birthday dinner we had shared just prior. Coming in the second time, we were assisted by Zack who was kind enough to provide us some water bottles while we shopped. To our surprise, Jenny - who happened to be working that day - had recognized the both of us and soon we found ourselves with opportunities to build on the conversations we left off on. If Jenny isn't getting promoted anytime soon, Coach, you may want to rethink your business plan because she not only created memorable shopping experiences, but created repeat customers. Just a thought. read more

Coach - Accessories Near Me - Arcadia, California

Dubie ( I hope I spelled her name correctly) and Santiago were absolutely amazing the most genuine sweet interaction and made my bf's & I experience a 10/10 they were so nice and fun to be around. Thanks to the both of them for making it such a memorable experience read more

I'm extremely disappointed with the customer service at the Coach store in the Santa Anita Mall. I purchased a gift for my daughter's birthday in March, and she later tried to exchange it but was denied because she didn't have the receipt. I completely understand policy, but what bothered me most was the lack of effort or consideration when I finally had the chance to visit the store myself. Due to travel and scheduling conflicts, I wasn't able to come in sooner, but when I did today, I asked if we could at least get store credit. The manager Aysa made no attempt to look up our account or offer any kind of accommodation--just a flat refusal. No interest in retaining a loyal customer or even making the slightest effort to help. I've made multiple purchases from Coach in the past, but after this experience, I will no longer shop at this location. Very disappointing. read more

I had a pleasant experience at this Coach location. The gentleman who helped me, named Heaven, provided excellent service. He was very friendly and patient as I looked around and tried different bags. I ended up purchasing a men's backpack for myself. The store here is very spacious and clean. Coach retail, not outlet, tends to be better quality and a decent cost compared to other high end luxury brands. read more

Coach - Accessories Near Me - Arcadia, California

I see other Zack appreciators have already posted their reviews, but I just had to chime in. I'm usually an online shopper because I always feel a bit intimidated to stop in (long lines, customer service can be demeaning) but Zack made me feel so welcome! He was so kind and offered to monogram my bag for me even if I didn't have anything in mind to purchase that day, and was pleasant to chat to about Coach's services (cleaning and free monogram services for their clientele, one of only 2 houses to do so- I think the other was LV). I enjoyed my visit and would like to thank Zack again for making my experience a good one! read more

Came in looking for the new Lana 23 purse in maple. I absolutely loved the bag and Cody helped me with my purchase. He was super nice and informative! He made my experience buying a purse so easy and fun. I didn't even know you could customize the tag and he did it for me! I'm so happy with my purchase. Thank you Cody! read more

Coach - Accessories Near Me - Arcadia, California

Had a great experience picking out my new handbag. The sales associate Heaven was very helpful and patient while I picked the perfect bag. Highly recommend asking for him when going to the store! read more

I came here looking for the Brooklyn bag and the Asian lady helped me pick out my bag color and was very kind. She was honest and gave me her opinion when i was indecisive. She was very patient with me and I truly appreciate that :) Also an Armenian/ middle eastern lady helped me with the transaction, wrapping the bag, signed me up for an account and boxed everything together. I didn't know you can customize the tag! Which literally was the cherry on top! They were so patient, answered all my questions and was very kind and happy! The customer service was TOP NOTCH! THEY even wrapped my bag with a pink rose and told me happy Valentines day honestly, that was so so sweet. Will definitely be coming back! read more

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Wowwww!!! Kathryn rocked n rolled!! Service was impeccable and knowledge on all Coach products was brilliant. I purchased some great gear to keep me going. Had the tags monogrammed ( complimentary of course ) I was in and out. Called her earlier today to hold my product. I showed up and was treated like a respectful businessman. Glad I came! Highly recommended. Ask for " Kathryn " read more

Coach - Phenomenal location - Accessories Near Me - Arcadia, California

I purchase a mini heart purse, which I realized was way too small to fit anything in it. I went in to return the item. As I reached the counter, I realized I had forgot the purse. The gentleman that helped me was so nice. He explained, there was a similar larger purse, which I would probably love. He showed me the bigger purse, he said it's our last one in the back, you can purchase it and later bring back the smaller purse. So I agree. Fast forward today, I came in to return the smaller purse. The woman, that helped me was so indifferent with my request. As soon as I said "I have a return" , she immediately took the receipt, and proceeded to say It is past 30 days, we cannot return this item. I explained the situation, she said sorry, it's written on your receipt! I said I'll take an exchange at least. She said we don't do any exchanges or returns after 30 days. Giving me a frown and shrug. I said really ?!? She said yes sorry. After going back and forth with the situation. She finally said I'll do and exchange, but has to be the same value, and it has to be done now. So there I was looking for something I didn't need/want valued at $250. Such bad customer service. It was very difficult finding something valued at the same price. As I was looking around, she stepped up to me, ( not to help) but to remind me the item has to be the same amount or greater. ( very uncalled for) So I ended owing $40, she charged me, and said this is a final sale. She was un empathetic to the situation. Also did not provide the receipt of the $40. In addition, one of the items was the "last one" which was on display. She mentioned it, and did not ask if that would be ok. Or if a new one could be mailed to me. I've shopped many times at couch and I know the usual Procedure. I wish I took her name. Anyway, I will not be shopping at this location ever. And maybe even not coach again. I decline to be treated in this manner, when giving my business. read more

This place is always clean and so welcoming. Kat Alina and jimmy are always amazing when I visit. Thank you to the staff for always be amazing read more

Crystal (employee) is an absolute angel in helping you make the right purchase would recommend her

Dunno why the quality of customer service has gone down so much from the time the store was out in the promenade, but the two Asian girls who were at the front today were so rude and unhelpful. I came in to ask if they had a gift wrapping service for a Coach item I purchased online a while ago that I wanted to gift for a friend's birthday. My request was rejected brashly (even after I offered to pay for the wrapping) and the girl just said that they don't sell boxes. I don't know how expensive those boxes/gift bags are...or if it was just company policy, but the way that the girl handled everything was so uppity and rude & she even said, "this item is from the outlet, which is why it's so cheap". 1, it actually wasn't from the outlet store...but sold out on their regular site...2, why would it even matter if I got it from the outlet store? Is Coach outlet not also selling COACH products? 3, I was willing to pay for a wrapping service that many retail stores offer...only because it was going to be a gift for someone else. It seemed like they didn't want to help me or provide any sort of customer service if they weren't going to make a commission off of me today. They gotta hire front people who care more about the brand, quality, and treatment of customers...and how bad looks when you're stingy with your time & gift boxes. read more

Thank you to Ryan! He was super kind and helpful with our purchase. He helped fit the purse for our daughter and made the experience a fun one. read more

The guy who helped me was kind enough. But the two ladies who just stood there with no acknowledgment or greeting even after I made my purchase just simply don't understand the basics of customer service. I love coach, but definitely gonna shop elsewhere for my coach items next time. read more

Great store, customer service is amazing . Thank you to the store manager jimmy got always making my experience great ! read more

I've had really pleasant experiences shopping at this Coach store during and not during holiday sales seasons. The staff is always on point and are knowledgeable about the different style and leather options for the purses you are looking for. When I had to put a bag on hold to purchase for my mom's birthday, the Coach staff was very helpful with setting that bag aside for me to pick up the next day. Overall, the service is excellent here (as it should be). I love the Coach brand and how special you feel even with the Coach box wrapping and the Coach branded water that the staff hand to you while you wait for your free Coach monogramming. read more

Coach - Accessories Near Me - Arcadia, California

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I had a great experience with Crystal we had an amazing and welcoming experience with her the lever of costumer service she gave to was was very friendly and very professional. read more

I honestly went in to show my husband the new Dark Fairy Tale collection and walk out but I ended up buying everything in the end. Catherine was very patient and helpful and it didn't take much convincing to get me to buy things I wanted. I also ended up buying a pair of shoes which Jeffrey (sorry if I remember your name wrong!!) embellished for me! The rivets he placed were exactly to my liking!! I was so happy!!! I'm glad I left it up to him! The customer service is amazing and very attentive. It really is very bad for my wallet to come here. read more

Staff is not friendly , poor service. 2 workers gave complete attitude . This store doesn't represent the coach brand.

Wondered in looking for a birthday gift, the store was clean and organized. A/C was just right and the music level was perfect. Long story short, we walked out with a purse and a wallet, fully satisfied. Annie - did an amazing job, knowledgeable, attentive, service pace was great, not overbearing at all. A true trained sales professional! Compare it some of these so called flagship locations and major retailers, agents like Annie is what makes boutique locations unique. Job. Well. Done. read more

I just went to this store to check it out and see how it was. It is located on the outdoor stores of the Santa Anita Mall. :) It looks very new and pretty but the store is a little bit small. There were a lot of people so I felt very crowded. So I would consider this place alright but like the Brea one better, it is way bigger then this one. read more

I came into the store to make a return and to send one of my bags for a complimentary repair. As soon as I came in I was greeted by an Asian man who looked like a manager & an associate. The associate was friendly it was the manager that gave me an issue. When I showed him the bag that I needed to send out to repair he was rude with his facial expressions and tone of voice. What happened is I bought the soft tabby in brass hardware from the reloved section because that bag was sold out for a few months and I didn't want to wait for a restock. When I received my order in the mail one of the straps wasn't fully stitched. He was saying that that style isn't new and wasn't even on the reloved section. I know working for a company you're not going to know everything about every product but he was wrong. The soft tabby isn't a new style. He then made an ugly face and said "& you kept it?" Like hello of course I did I got it $100 cheaper since it was on the reloved section. I just want the strap fully stitched like it should have been in the first place. This is my second negative interaction with the Asian man who I think is the manager. I'd love to not come to this location because I don't want to see him but it's my closes location. Aside from him all the associates are very friendly and help me with any questions I have. Especially the tall manager from the stockroom who is very friendly! I do recommend coming to this location but not getting assisted by the Asian man. read more

Wonderful experience. Purchased my mother a coach purse she wanted for her birthday. They salesperson Jimmy helped make the sale a wonderful experience for her. Very happy with this location and will recommend it to others. read more

Not following covid procedures. Went last Thursday 7/22 and what I'm assuming is the store manager, a Caucasian lady, was rude, didn't wear a mask and got in my space. I was in workout clothes with my tattoos showing and felt she completely stereotyped. The Asian associate that was helping me at first was nice enough. I just wanted to exchange a gift for a different color. I didn't realize it was 5 days past the 30 day window. It was just an exchange, for a gift. The "manager" came took my receipt from the other girl, didn't say a word to me and looked for a reason not to help me. She very happily told me it's past 30 days no exceptions and shoved the receipt back at me. This is name brand service? And most company's have extended exchange times with covid. I didn't realize how long ago the person who gifted it to me purchased it, as were not seeing people in general as frequently. Will never shop there again. read more

The staff here is so friendly especially during these tough times. I've been a loyal customer since 2019 when they were upstairs outside in the mall. I love that they'll let me walk around to look at things on my own without hovering over me, but be there as soon as I have a question or need assistance! They also gift wrap and monogram at no extra charge! This is my Coach store!! read more

I came in to try to get my purse tag embossed, and the guy who asked if he could help me was rude, loud, and short with me when I asked. I told him it was a birthday present and he said "we can't engrave outlet items, you will have to take that elsewhere." Not only was this done in a tactless way, but I came to find out it wasn't purchased at an outlet but online from coach.com. At no time did he offer another solution- I had to ask what my options were. I offered to buy another tag so it could be engraved but gave up because it seemed as though he couldn't be bothered with helping me. Poor guest service and a terrible customer experience at this Coach location. read more

When you walk in they ignore you. There were maybe 3 people in the store along with the 3 employees. I needed to return an item. No acknowledgement when you walk in at all. What store doesn't greet their customers? The one lady with long black hair was too busy on her personal phone to help anyone and the other two employees were actually working with merchandise in back of the store. read more

I always loved this coach store, the employees are friendly and provide good customer service. Except today I called the store because I order a new bag from coach website and when I received the bag it was scratched and stain. I called customer service and they said I can return this bag and get a new one at this store. When I called the store I asked if they had the New Swinger bag with chain and TINA said that bag is old. THAT IS SO RUDE THIS IS A NEW BAG . TINA YOUR STUPID TO NOT KNOW THIS IS A NEW BAG! THEY SHOULD HIRE SOMEBODY THAT KNOWS THEIR BAGS!!!!! read more

Oh the wonderful AC inside Coach. Walk in, and was greeted by a lady who was hiding in the corner. Scared me. Had to do an exchange for a damaged set of earrings. (Got these as a gift on 7/5/12) Ol' girl helped me without a problem! I was in and out in less than 5 minutes. Got some new pretty pair (of the same) earrings, and walked out a happy camper! read more

Mark and the store manager is just a doll! i love their smiling faces. the only thing that was wrong was i purchased a ring which i only wore for 6 hours and it turn my fingers black and it has been 4 days and it would not come off. i am urging them to take this and the pictures i send them to coach to have them check on quality control!!! otherwise, i need to say thanks for what great service the store staff gives read more

Gave this store 1 star because i did not have a good experience. Visited this store because i haven't been to the new location (indoors by bath and body works) as i walked in with my husband we were not greeted by the two associates (tall and short Asian girls- they were speaking mandarin) or acknowledged until i asked about a wallet i saw online. I wanted to keep looking around but it was very uncomfortable. They watch you and only speak to you when you pick up an item and try to force you to buy and say that it's a popular item and will sell out and not come back. I have been a customer with coach for 6+ years. I have seen the same bags for the past 2 years and they say it will not come back. They just want to make a sell and get you out of there. Manager needs to retrain or hire more genuine workers who want to work there and like their jobs. read more

Mimi is an experienced and knowledgeable saleswoman who played a huge role in finalizing my purchase. She is not the type that will just tell you every purse you pick up looks so nice on you. Instead, she was honest and straight to the point. She gave me opinions about the purses I was looking at and explained how practical each one was based on their size, structure, compartments, etc, which is really helpful when you're not too sure how you would utilize the purse yet. Honestly, sometimes you don't know until you try a purse out for a while to feel it out, but I felt Mimi's opinions and advice really help me make the right choice. The purse was not in stock at the store, so she quickly placed an order and had it shipped to my house. Order was processed Monday 9/1 and my purse was delivered to me today Wednesday 9/3. I am very happy with my purse, and I will definitely come back to this store again. read more

This review is also for Geoffrey. He was very knowledgeable and helped me find the perfect purse. He was also super sweet and complimentary. I would only go to this Coach store from now on because of him. I really hope the store appreciates him because he is an awesome salesman and person. read more

It was a great store and great experience overall. The staff was bilingual and very kind. They seemed to be very knowledgeable about product and ready to help in any way they could. I was impressed by the level of customer service I received. read more

I came here a while back and purchased a purse. Geoffrey was the associate who helped me choose and narrow down which one I'd ultimately buy. He was very helpful and patient. I like their service, and I like their purses. read more

Came here to buy a belt to use everyday I went out. I was able to find it and the SA was everything I could've asked from a SA & more! She always had a smile on her face and answered all my questions I had! I feel bad for not getting her name but she assisted me with my belt, cut it down to my size (since the belt was a one size fits all), and brought me another product I was interested in to see it! Overall had a great experience and I am pleased with my purchase! read more

I will never buy another item from any Coach store again. I have had multiple brand new purses break which is frustrating considering the price. Plus I was given a pair of $200 Coach shoes as a gift. I went into the store to exchange them as they did not fit. The store manager advised that because it was past 30 days of purchase they could not exchange them without a receipt. The shoes have never been worn and even the manager agreed that they looked brand new. Even after calling corporate I am stuck with a $200 pair of Coach shoes that I will never wear. I never asked for money back but a simple exchange. That policy in itself has been the determining factor for the reason that myself and my entire family will never shop at Coach again. I hope the $200 pair of shoes is worth it to them. read more

Always very friendly customer service. Lovely well organized boutique setting. On my visit I met the manager, she is very nice. Of course Coach is a very expensive designer product so expect high prices. Great service. 5 Stars read more