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Recommended Reviews - Windsor

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Reviews With Photos

Part of my purchase I was assisted putting together.
Myra ..

Very impressed with this Windsor and its team. Customer service at this location is amazing. I was greeted immediately upon entering the store and asked if there was anything I needed help finding. I went there to buy a couple of dresses for my daughter I saw online that only this location had. Alejandra and Abigail were both cordial, attentive, and quick on their toes to assist not only me, but other customers. They both conduct themselves with etiquette and positivity in their attitude helping customers. Alejandra goes above and beyond too. She called another location to secure a pair of shoes for me. I'll definitely be making the trip from Hacienda Heights to Arcadia Windsor for all my future purchases. Also impressive is that they are super busy right now during prom season and the staff maintain composure, and are courteous to everyone under pressure. Thank you.

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3 years ago

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Sarahi L.

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1 year ago

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Sarahi L.

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2 years ago

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Sarahi L.

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2 years ago

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Sarahi L.

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3 years ago

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4 years ago

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Sarahi L.

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2 years ago

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1 year ago

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Sarahi L.

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2 years ago

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Sarahi L.

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4 years ago

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4 years ago

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9 years ago

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Sarahi L.

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3 years ago

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5 years ago

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Sarahi L.

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4 years ago

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5 years ago

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10 years ago

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Sarahi L.

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4 years ago

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Sarahi L.

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4 years ago

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3 years ago

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Sarahi L.

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4 years ago

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Sarahi L.

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3 years ago

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4 years ago

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8 years ago

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Jeanette L.

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4 years ago

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10 years ago

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Sarahi L.

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8 years ago

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Sarahi L.

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5 years ago

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Sarahi L.

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9 years ago

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Sarahi L.

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9 years ago

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Sarahi L.

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9 years ago

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Sarahi L.

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9 years ago

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9 years ago

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Sarahi L.

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9 years ago

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Sarahi L.

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10 years ago

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Sarahi L.

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10 years ago

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Sarahi L.

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7 years ago

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Sarahi L.

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9 years ago

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10 years ago

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10 years ago

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Page 1 of 2

Ask the Community - Windsor

Hi, I bought the dress and I did not know that the policy for the special dress is not returnable. I just saw the tag after I bought it. I don't feel confident enough to wear the dress. Can I still return it?

Hello! Absolutely! Just return to your nearest Windsor store with the dress and your receipt, and we… Read more

Don’t See Your Question? Ask Away!

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Joli Bride

Joli Bride

(24 reviews)

Really disappointing experience. I was very clear from the start that I only needed one alteration…read moredone before moving and would handle the rest elsewhere. The seamstress Garine was kind and helpful, but another employee Zina was so incredibly rude. She came off very kind in the beginning but she is a very hostile woman who made the entire experience a very sad one for me and it's still on my mind. When I went to pick up my dress, she called me and immediately accused me of being "disrespectful" for not doing all my alterations with them--something that was never stated to me as a clear policy. In person, she continued to speak to me harshly and said I wasted their time and what I did was not acceptable. She said it so many times and so aggressively I started to cry, and only then she felt bad for being so ridiculously harsh. I even offered to apologize to her seamstress who she claims I was wasting her time, to which she then told told me "it's not a big deal" To make it worse, I was quoted $50 but charged $75 with no clear explanation. I did not want to further argue so I paid what was asked. I went in to pick up my wedding dress, an experience every girl wants to remember for the rest of their lives and left feeling upset and honestly in tears. No customer should be treated this way. Would not recommend doing business with someone like her.

I went there for dress shopping and had a great experience. Even though I did not buy my dress…read morethere, I wanted to share my wonderful experience. The shop is very cute and beautifully designed, the dress collection is amazing, very high quality fancy gorgeous dresses. Zina helped me when I went there twice, she was very kind, patient and had great suggestions. I enjoyed my time there and highly recommend this shop.

Bridal and Special Times - PRONOVIAS style KENIA from $2,500 to $3,000k

Bridal and Special Times

(157 reviews)

$$

I had the best experience at this sweet little bridal boutique! Lori, the owner, is truly one of a…read morekind--so kind, patient, and incredibly accommodating. From the moment I walked in, she made me feel cared for and never rushed, and you can tell how much heart she and her staff puts into her shop. She's been in the business for quite awhile and knows exactly how to cater your wedding dress to fit your body shape and to bring out the best of it! My wedding dress was absolutely beautiful, and the alterations were done perfectly. I had a glitter layer added to my dress and they did incredible. My wedding was everything and more - I felt like a princess! Everything fit like a dream, and I felt so confident and taken care of throughout the whole process. I called to make an appointment, bought my dress off the rack for a good value, and came back for alterations with 2-3 fittings. Prices are reasonable considering how much wedding dress costs are. This small, family-run shop is a hidden gem, and I'm so grateful I found it. Highly recommend to any bride looking for a personal, genuine, and joyful experience!

Beautiful beautiful dresses! They offer amazing designs and brands and they even offer sample…read moredresses to purchase if you are looking for a name brand dress but are looking for a more affordable option. I got a beautiful pronovias sample dress, it was clean, and was able to be fitted to my size. I even got a matching head piece and veil there. Lori and her seamstress were both kind, patient, and allowed me to take my time. I will recommend anyone to get their dress here!

Vinshop Usa

Vinshop Usa

(174 reviews)

$$

The owners were so lovely to work with and so easy to chat with. I gave her a vision of what I…read morewanted and she designed my qipao so beautifully. I went back to try on my dress after she had completed everything but I had lost so much weight since the initial fitting that the dress was too big. She immediately fixed it and I was able to pick up my dress in time for the wedding. 10/10 would recommend Vinshop!

I had a really disappointing experience at Vinshop Bridal. From the moment I walked in, the…read moreenvironment felt unwelcoming and honestly a bit hostile. I'm 5'10 and slender, and I recently won Miss Los Angeles Chinatown as Queen, so I came in excited to find something special with a bit of variety. Instead, I felt judged and dismissed. When I asked about dresses, the associate kept emphasizing how "expensive" everything was, repeatedly mentioning that pieces were hand-made and costly in a way that felt less informative and more like she was assuming I couldn't afford them. It was uncomfortable and unnecessary. I only got to try on one dress, and even then, there was no real effort to help me explore options or make the experience enjoyable. It felt like she didn't want to assist me or take the time to work with me at all. The shop itself is in a house, which I don't mind, but the customer service was extremely lacking. On top of that, many of the dresses seemed too short for taller girls, which made the selection even more limiting. Overall, I felt unwelcome, unsupported, and honestly discouraged. Qipao shopping should feel exciting and special, and this was the complete opposite.

Windsor - accessories - Updated May 2026

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