I felt compelled to write this review about my shopping experience with Rosa, who assisted my daughter and son‑in‑law with selecting strollers, bassinets, and car seats. She carefully demonstrated how to use each stroller they were considering, highlighting the features and explaining the differences, including the advantages one model might have over another. We were genuinely amazed by how advanced modern strollers have become. My daughter's mother‑in‑law, Susan, and I were both surprised at how difficult it was to make a final decision--each stroller offered something unique that set it apart from the others. Susan and I told our children that we would be purchasing whichever items they chose. Because every stroller had features the others did not, our children struggled to decide. Ultimately, they chose the Silver Cross Wave 3 stroller, a Nanu stroller, and a Nanu car seat. Although they offered to cover the cost of one of the strollers and the car seat, we insisted on purchasing everything for our grandchild. We were incredibly grateful for Rosa's patience, kindness, and willingness to allow our children to contact her directly if they had any follow‑up questions. Thank you, Nordstrom, for having Rosa on your team. And thank you, Rosa, for your knowledgeable guidance and your no‑pressure, consultative approach. read more

Service has really gone downhill here. There was one young helpful girl who assisted me but everyone else does not look like they want to be at work. I asked a lady there to help with getting me a fitting room and she ignored me, walked past me again, and still ignored me. That's horrible customer service. I get that at work everyone has their individual responsibilities but the store only exists because of customers. At least acknowledge them. I waited around for 15 minutes and there was nobody at the register or around to help. There were people working but they hide from customers and are unwilling to help. I decided not to purchase my items. During the time I waited for service I found everything at a lower price online elsewhere. read more

This review is for their online order pick up/return process. I had ordered a dress online, and went to pick it up in store. The pick up area is on the second floor, and there's no way to miss the area. The lady helping me was very kind and quick. I took the dress home and ended up not liking it. I was able to bring the dress back to the store and returned the dress with no issues. The employee helping me with my return gave me some recommendations on dresses, but I kindly thanked her and told her I had another order on the way. I always appreciate a smooth pick up/return process! read more

Reflecting on a past experience at Nordstrom this Mother's Day, and honestly, it still hurts. Back when my son was only eight or nine months old, I was at Nordstrom browsing the racks while waiting for my husband. I hadn't been shopping in ages, and I was just trying to enjoy a few minutes of 'normalcy.' When my baby started crying, I gently comforted him while still looking at the clothes. Then, a salesperson walked up to me with a cold, judgmental look and said, 'You know, your baby doesn't want to go shopping.' She walked away before I could even respond. As a mother, you're already doing your best to balance everything. To be shamed by a staff member for simply existing in a public space with a child is unacceptable. It's sad that such a hurtful comment has stayed with me for nearly a decade. Mothers deserve empathy, not cold-hearted judgment. read more

I was shopping for a specific fragrance from Byredo and a very nice young lady named Tina went above and beyond to help me find it. There was also a very nice woman named Lynn in the Chanel department who was extremely helpful. What a wonderful staff at this Nordstrom! Thank you ladies! read more

This review is for VANESSA R. only. She was extremely rude and moody for no reason. Zero customer service and no manners or proper way of talking to a customer. she was acting like the definition of a bitch. ruined my night. read more

Special shoutout to Celeste in the women's clothing department. After losing all of the weight I gained from pregnancy I wanted to get a pair of new jeans. Celeste helped me out and I was so impressed by her skills as a salesperson. I never felt pressured at all but she was so helpful in a way that I couldn't say no to her suggestions. I planned on only buying one pair of jeans but I walked out with three pairs - all of them which I genuinely loved. I told her that since I'm a new mom time is my most treasured currency right now so she offered to be my personal stylist so that next time I can come and she will have a few outfits selected in advance for me to try. Love it when I run into such excellent customer service. I have a certain level of expectation when I shop at Nordstrom's but Celeste went way above and beyond what I ever could have expected. Thank you Celeste and see ya very soon! read more

This is for the cosmetics department, specifically the Guerlain section. We purchased the Parure Gold 24K Radiance Primer and requested gift wrapping since it was intended as a present. Unfortunately, the wrapping was poorly done. The paper had visible white scratches and was wrapped in bright red, which was not appropriate for a gift. We politely asked if a different wrapping color was available so we could rewrap it ourselves at home, but the staff member responded in a dismissive and rude manner. We said it was fine if it was an inconvenience, and are planning to wrap it ourselves. This experience was very disappointing and unprofessional. read more

Nordstrom Santa Anita - what the wrapping looked like - Department Stores Near Me - Arcadia, California

I visited the beauty department for a Chinese new year event with Yensa Beauty. It was set up very nicely and the staff was very accommodating. I appreciated how organized the event was with the seating arrangement and demo that a Nordstrom beauty artist did for the guests. After the presentation I experienced a shade matching with the Nordstrom staff and it was a fun time. It was very easy to ask questions and understand the quality of the products with the expertise they had to offer. Also the goodie bag was an excellent perk! read more

Nordstrom Santa Anita - Department Stores Near Me - Arcadia, California

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This review is for the Shoe Department customer service: On Wed 10/29 (evening) I was assisted by a male staff member and I asked if I could get a price adjustment for shoes I had just purchased after seeing it was cheaper on Bloomingdale's website. The staff member said ," we don't do price adjustments anymore". I was very confuse because Nordstrom website has a page for price adjustments and in the past, I've been able to make price adjust ments in-store. He then looked uncertain when I questioned him .. and went into the shoe room to ask someone and came back out and confirm that they don't do price adjustments. He didn't even offer to take a look at the price of the website that I had in my phone nor check for anything in the system which I felt was poor/ inexperience customer service. I honestly wasn't 100% convinced, so I went upstairs to the pick-order department and the helpful staff member double check and confirm that a price adjustment is possible for the listed price on Bloomingdale's as long as it met certain criteria which she helped explained and I greatly appreciate her help but felt that this is something the shoe department should have taken cared of in the first place. Really disappointed that the shoe department that day lacked in customer service. And after writing this review, I am noticing a lot of neg reviews for the shoe department here. read more

Feb 2026. I was just wandering on a Friday afternoon to let traffic die down. I had zero intention to buy anything because most of the salespeople in men's clothing are incompetent (sorry, but just being honest). Definitely certain women sales associates and men have no business in men's clothing. This was my go-to store from 2003 to until around 2021 when experienced sales people left. They brought in a slew of horrible people since, so bad that I started to shop at the Cerritos, Century City and Las Vegas stores. With a stroke of unbelievable luck, I walked by Bobby W, my always reliable & knowledgeable salesman probably since 2003 ish, but he exited in 2020 and is now back part-time! He still remembered my name, while the other 5 salespeople won't even say a simple Hello. My career continue to rocket up since the early 2000's and Bobby/Nordstrom's was there to help outfit me along the way, not only for work but for weddings and casual wear too. Bobby has a great attitude and is patient. He is extremely knowledgeable about men's clothing, and has great advice and tailoring tips. Bobby does an excellent job of laying out alternative products for me to choose from. As a result, I'm able to confidently shop and make good purchase decisions. From no intention of spending a dime here, I bought a suit and shirts, and will purchase a Canale sport coat only because Bobby helped me with his expertise, just like old times! read more

Came here for the beauty trend event today and it was such a good event! They had food, drinks and lots of samples. Loved all the products that I tried today. I also got a make over and a mini facial. I really like the westman atelier make up and the 111skin face masks, definitely recommend it. My face is glowing :) can't wait for next year! read more

Wow Nordstrom, this is a first. "Here's a shoe horn" and boxes of shoes dropped on the seat next to me to try on, no other customers in sight, on a very slow Sunday morning at 11:52 as I type this. Go Gen Z! Keep up the "great" work! read more

Nordstrom Santa Anita - Department Stores Near Me - Arcadia, California

I visited Nordstrom Arcadia on Monday, June 30 to exchange a pair of Valentino heels I had purchased just a few days earlier. I wore them once and realized they were uncomfortable, and also noticed that part of the sole (the glued section) had already come loose. A male staff member was helpful and called over a woman--possibly the manager--for assistance. She told me I couldn't return or exchange the shoes because I had already worn them and they were no longer in original condition. She also mentioned the shoes were in perfect condition at the time of purchase, so the defect must have been caused by me. Her only solution was to glue the sole back on the spot, saying it wasn't a big deal. However, I paid $1,200 for these shoes--having them come apart after just one wear is not acceptable. Even if it's a small issue, it reflects poor quality and is disappointing. She also said they couldn't take the shoes back because Nordstrom wouldn't be able to resell them. But frankly, that shouldn't be the customer's responsibility. I declined the offer to fix them and went to the South Coast Plaza location instead, where the staff was much more professional and understanding--they exchanged the shoes for me without any issue. This experience at Arcadia was frustrating and disappointing. I hope the management there reconsiders how these situations are handled and treats high-end customers with more care and consistency. For anyone dealing with returns or exchanges, I would strongly recommend going to the South Coast Plaza location for a better experience. read more

Big thank you to La Cole who assisted me today. She located a size S dress which was exactly what I wanted. LaCole has great vibrant energy and offered such nice customer service so thank you!!!! read more

Nice store overall, very clean, good customer service they help you out with whatever you're looking for. They have a variety of items but it's more on the expensive side. read more

Mother's Day Brunch was pleasant. We made reservation and there was no wait. It's not loud nor crowded. It was when the luncheon was over. read more

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Went in to purchase pumps for my graduation and was not approached by any associate for a long period of time. I asked to try the 100 mm in multiple sizes since I know they run small, but was mostly brought the 120 mm instead, and the associate was distracted/on his phone. He took my info to follow up on restocks but I never heard back (it's been over a week), so I ended up purchasing directly from Louboutin. Overall the experience felt dismissive. As a woman of color shopping with my family and dressed casually, it did make me wonder if that played a role. read more

I had a really disappointing experience at Nordstrom. I went in to return a pair of designer shoes that cost $1,050, and the return process itself was easy. Since I was already in the store, I decided to look around for another pair of designer shoes that would go well with a dress I have. I was dressed casually and wasn't wearing any designer clothes , but that shouldn't matter. A sales associate approached me and asked if I needed help. I told her yes, I was looking for a specific shoe in white, size 36. I also mentioned that if they didn't have the white color it was fine, but I definitely wanted to try size 36 because I know my size. I'm usually a 5.5, so I wanted to try a 6. She kept insisting that I try size 37 because the shoes "run small." I politely explained again that I know my size and wanted to try the 36 first. She then said she would go check if they had the white pair or the size 36 in stock. However, she never came back. A few minutes later I saw her helping another customer who appeared to be more dressed up and wealthier. At that point it felt very disrespectful and honestly discriminatory. Just because I was dressed casually doesn't mean I shouldn't receive the same level of service. I walked in ready to purchase another pair of designer shoes, but instead I felt judged and ignored. Very disappointing customer service experience. read more

One thing that Nordstrom has and no other department store in Los Angeles can compete is their customer service. My wool of my Ugg slippers after a few months ripped and bare leather was exposed. I wasn't sure if this was a defective shoe but tried my luck. I returned to the store and they graciously exchanged them no questions asked. The only condition is to have a valid receipt. Bravo Nordstrom: I will come back for sure!! read more

This is for the Chanel counter only, IF I COULD GIVE ZERO STARS I WOULD! I've visited the Chanel counter at Nordstrom in the Santa Anita Mall several times, and unfortunately, my experiences with one of the associates have been consistently disappointing. On multiple occasions, she has been rude and unwelcoming, which makes the shopping experience uncomfortable. She repeatedly questions where I get my sample containers from and makes it a point to comment on it each time, which feels unnecessary and unprofessional. Her tone and attitude often come across as dismissive rather than helpful. The only time she was noticeably pleasant was after my friend and I had previously raised a concern about her behavior. It seemed as though her kindness during that visit was prompted by the prior complaint. Recently, my friend went in again simply to request a sample and possibly buy a product, and unfortunately experienced the same rude and unwelcoming attitude. Luxury shopping should feel inviting and customer-focused, and sadly that has not been the case during our visits. I hope management addresses this, as it genuinely affects the desire to continue shopping at this location. read more

This is for the CHANEL cosmetics and fragrance booth. The older Hispanic lady that works the booth, on mine and my friends first visit a while back asking for fragrance samples, she immediately questioned us in a harsh and accusatory tone about where we got the sample containers, even though they were clearly displayed for customers to take. She made us feel as if we were doing something wrong simply for requesting a sample. It was uncomfortable and very unnecessary. I am extremely disappointed with the repeated unprofessional treatment I've received at the Chanel perfume counter at Nordstrom. The older Hispanic sales associate lady who frequently works the booth has consistently been rude, dismissive, and condescending toward my friend and I. I used to be a secret shopper at the Brea mall so sometimes I go to certain place multiple times just to see how sales associates would treat me and so earlier today I came again with my boyfriend just to see if she would treat me the same and sure enough she continued to be rude. I was behind some customers waiting for them to move out the way so I can smell the perfume and sure enough the same Hispanic lady zones up to my boyfriend and I and says that I come here all the time and too much and never buy anything. But I purposely don't buy anything from her because from the beginning she has been so rude. She then continued to talk to my boyfriend and I very rudely and embarrass us in front of the other customers which was so unprofessional. At this point I don't know how she is still employed at the Chanel counter. This behavior has occurred on multiple visits. Each time we approach the counter purposely to test her, she responds with attitude and irritation. The only time her demeanor changed was a couple of months ago we previously raised a complaint to another associate and the sudden friendliness felt forced and insincere. Chanel is a luxury brand known for high standards of service. No customer should feel belittled or unwelcome for asking about products that are openly offered. I hope management addresses this pattern of behavior, as it does not reflect the professionalism expected from either Chanel or Nordstrom. Nordstrom or Chanel please take action and fire her immediately read more

My wife and I go to this location for purchases. The last time we were there, after other purchases we stopped by the beauty department. There was a sale and my wife was going to buy a perfume that she often wears. The saleslady was highly recommending another scent and was a bit pushy about this other scent. We decided to try it. It seems like that particular brand and merchandise we received was very old, as if it was stocked a very long time ago. We have been customers to Nordstrom for decades. How unfortunate to pay a lot for something that should not have been sold. We are very disappointed. Perhaps we may look elsewhere. read more

Today January 25 th I was came to Nostram to try on cosmetic~ is been a long time no came back to CHANEL, I only remember the CHANEL sale Amy (Taiwanese) is very professional and nice. The Chinese New Years is coming soon, is the time to buy CHANEL. And, my focus is on foundation No. 1 de CHANEL today~ I remember Nostram has mini container can use; they said: 「try it before you buy」 So, I grab two containers to try ( I hope is fine ) and then I walk in the CHANEL booth, they come service and asked can I help you? ( a Mexican lady dress Chinese new years red long dress clothes ) I asked: I wanna try the foundation ( also show her the container) she looks it and said that's ok. They don't have the No.1 de foundation yet; So, I started look it the other line LES BEIGE CHANEL colors I wanna try~ first I try on my hand few colors and then decide to put some in the container. After a while the Mexican lady.. (I am not sure?) came to grab my tissue and touch the tester container ask: it's that yours? I said yes while I still try on the other color. She said that's enough, you don't put on that much to try, no one do like you, they only put one drop on conditioner~ I said: earlier I didn't saw the B30 so I wanna try on hand. She said: I don't care, I never saw the people like you. I: maybe I don't take this one tester, I leave here. She said: I don't wanna it, you already touched it, is dirty. From now on, I already feels very uncomfortable, I mean I know has raised this kind thing~ but, CHANEL? Even in Beverly hill store on Rodeo Dr won't talk like this! Does one drop can be finished on all faces? Specially the tester bottles is with the pumping tiny head. Honestly I am only put half in the mini container. I am not that greedy! Then she started throw away my tissue and wipe cleaning w cleanser the table ( I haven't finished yet ) and also told me they are playing... she move to another mirror table, also keep cleaning wipe my kids sitting table which is where they sit. Very clear is kit us out the CHANEL booth showing not welcome us by her actions. And also keep no stop complaining... front of me. then we just left with shock & unpleasant experience. While I am standing in around Diors booth thinking which brand I should try, this lady come out and stare on us in that far distance? I feels mentally ill something? Then after I went try Estée Lauder (6:30 maybe) I hear they has one foundation is very good too (Re-Nutriv line) The dye hair yellow brown colors sales is very willing and helping, after I try on two colors from her suggestions, I asked for simple tester container; she do it for me with no piss. I am appreciate! I mean this line foundation is one time double price than CHANEL, but she give same volume as I put on in my container in CHANEL. Honestly I been used CHANEL when I was very young~ for now just a treat in Chinese New Year, like a loyalty. All the brand has good products is so competitive here.. customer can buy online too you know? how come this lady is kit the customer out of booth? Ok~ Like she said.. I don't care, I don't care who you are, who's no dress the CHANEL uniform and came help me; Thanks but no thanks. At end, your service is very bad! I never see this kind sales people like you! Even you work in Norstram, you shame the Norstram quality. Good luck with your business. Here is the picture I took when I got home, right side is Estée Lauder tester from sales. Some simple is come out on the lid because is more watery texture than LES BEIGE CHANEL. read more

Nordstrom Santa Anita - Department Stores Near Me - Arcadia, California

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This is a review on Brian who works in the kids shoe section. Came in to shop for some kids shoes but after the horrible and unpleasant experience we had with Brian we left with NOTHING! I asked him for a shoe size and he had us waiting forever mind you at the time he wasn't helping anyone I guess he assumed that we weren't gonna buy anything. After waiting for a long time and seeing that he started helping someone else I asked him how much longer it was going to take. He then said that they were short staff so they were behind yet there was another employee with him and I had asked for the shoe size prior to him not doing anything or helping anyone. How do you start helping someone else when you haven't helped the customer you started with so unprofessional!! read more

Today I went in and Rebecca assisted me over at the fragrance department. She showed me this fragrance along with others and was very knowledgeable and helpful, thank you. read more

Nordstrom Santa Anita - Cologne - Department Stores Near Me - Arcadia, California

Was on vacation and my daughter and I wanted to get our brows done. So my daughter booked us an appointment at the Anastasia counter where they do brows. The department store was getting a new make over so it was under construction. My daughter and I go to the Anastasia counter and was greeted by a lovely lady named Sofia. Who worked at the Anastasia counter. My daughter and I were very pleased by the service and professionalism of Sofia M. If you ever are in the area go see Sofia M. at the Anastasia counter she does amazing work with the eye brow service she did for us. Below is a picture of my eye brows. This was taken on the 2nd day. Thank you again Sofia M. for your great customer service and the amazing job you did. I will definitely go back when I'm in the area. read more

Nordstrom Santa Anita - Still looks good to me on the 2nd day. - Department Stores Near Me - Arcadia, California

They have a large selection of luxury items, Louis Vuitton shoes, high end makeup, bags, and clothing. You can park and walk right in. They are redoing the perfume area it seems. The workers are engaging and happy to assist you with a purchase. I recommend signing up for their credit card to get points and rewards on purchases. Clean, organized, bright, and easy to see and find whatever you may be looking for! Pricier items here fersure. read more

While I was shopping in the shoe section, I overheard a staff member speaking rudely with some elderly customers having a hard time communicating their needs. Although the staff helping me out was nice, seeing the way that staff member spoke to them was unacceptable. The customer's first language obviously wasn't english and tried asking for a new pair of shoes in the back instead of the one on display. Instead of explaining nicely that it was still a new pair, she spoke to them in a very condescending way and it was hard to see her talk down on them because of the language barrier. read more

I had a bad experience in the Cafe after buying something and having it wrapped in another dept...after I paid for my meal I was not given a receipt. In the past when I have eaten there regularly....THAT DAY I got my drink as a refill for my drink I had bought earlier at the E bar...I sat down with my gift package and waited for my order with my drink refill in a to go cup...soon some one came to me and said I could not sit here ...I said I was waiting for my order...I had no receipt to prove it...I will NEVER eat there again...they are not welcoming and cost so much more than they used to...I recommend to just eat or drink at the E bar where you deal with people that know how to be pleasant... read more

I bought a pair of Cloud shoes from Nordstrom in 2023, and less than two years later, holes have formed in the fabric. I went back expecting at least an exchange, especially since Nordstrom is known for its customer service and quality guarantee. Instead, they refused to do anything about it. The shoes clearly didn't hold up under normal wear, and I'm really disappointed that Nordstrom wouldn't stand behind the product. I expected better. read more

MY FAVORITE Nordstrom store especially after remodel. I would highly recommend store from beauty to everything else available.

If you're shopping at Nordstrom, do yourself a favor and ask for Mel. She is the definition of exceptional service. Not only is she incredibly nice, but her knowledge of clothing brands, colognes, and fittings is next-level. You can tell she genuinely cares about helping you find exactly what you need, whether it's the perfect outfit or the right scent. Mel made my shopping experience seamless and enjoyable - it's clear she's a true expert at her craft. Thank you, Mel, for making my visit to Nordstrom such a standout experience. read more

I prefer this Nordstrom to the one that's a little closer to my house. I can almost always find what I'm looking for and the store is clean and organized. The employees are always pleasant, but sometimes it feels like they're intentionally avoiding eye contact. I don't usually need assistance beyond the cashier, but on those rare occasions when I do, it's rough. What I would like to bring attention to is their Curbside Pickup. They have something like 16 stalls dedicated to curbside pickup and recently it seems at least 12 spots are taken by cars NOT there for that service. Alexander, the employee who brought out my order today, was very quick, polite, and friendly. read more

Nordstrom Santa Anita - Curbside Pickup - Department Stores Near Me - Arcadia, California

I love this store so much! Always so clean and organized plus the latest and greatest fashion. Also, Ashley from the upstairs order pick up department was BEYOND incredible and helpful. Thank you so much for making my experience a great one! read more

I usually don't leave reviews, but my interaction with a sales associate named Gloria in Women's Clothing on the second floor was concerning enough to warrant feedback. I was standing in her register line while it was open. She turned toward me, clearly waiting for me to ask a question, and I inquired if I could make a return with her. She had only one customer ahead of me, while other registers had longer lines. She rudely replied, "You can go to any available register." I noted that the other lines were longer, and she mentioned she "might be taking a while"--however, the attitude she conveyed made it clear she was gatekeeping her register and was unwilling to assist me. As I walked away, she shouted across the floor, "I'M HELPING A CUSTOMER." Gloria's volume was so loud that other associates and customers heard her and appeared alarmed. The tone was performative and unprofessional, and the entire incident was both bizarre and disproportionate. Her inappropriate behavior was unsettling and completely unaligned with the level of service I have come to expect from Nordstrom. Another associate, who had a considerably longer line and was clearly managing a heavier workload, was much more helpful. She apologized without requiring an explanation, as Gloria's conduct was loud enough to be heard throughout the area. I later returned, calmly asked for Gloria's name, and left. I said nothing else--because nothing else needed to be said. Just flagging this for management. A little grace goes a long way, and I hope someone addresses it. read more

This store offers Great customer service. Beautiful store with a lot of top named brands

I couldn't believe the unbelievable and I'm paranoid customer service excellence and how special I was made to feel by the lovely women known as Veronica and anna they made me feel so special for my big purchase. They really rolled out the red carpet at Hanley recommended with easy parking make this a Nordstrom experience you don't wanna miss. read more

I came here to look for a new suit, simple and in vogue or fashionable but affordable. Nothing here to my liking. I saw one with my size, Navy blue, but the problem was, it was "Ted Baker" and costed $800+ and I'll probably only wear it on a special occasion. NO! So I went to the shirts and for a simple dress shirt was $167+. What's with the expensive stuff, does it come with Bluetooth and Wifi??WiFi??? No wonder Department stores are losing customers coz of the pricey sales. I just needed to update my wardrobe coz most of my clothes don't fit me past this pandemic. It's Yelps fault for my gaining weight, lol! So I skipped all that and bought myself a "mocha banana" Anyway, if you miss your hometown, go to the shoe department. They're all there fitting! read more

Nordstrom Santa Anita - Mocha banana - Department Stores Near Me - Arcadia, California

I used to like the customer service here but I noticed in the last couple of months it's been getting worse. Usually they let you go to any register to return your items. Lately I've been told to go to the department it's in. Even when I go upstairs to the women's clothing section, I'm told to go to a different register because either that one is closed or they'll be a while and the another one should be open. I don't think the cashiers want to deal with returns at all. Your best bet is to go to the order pick up section (used to be labeled customer service) upstairs and return all at once. read more