Always have had great customer service here. They have a great selection of items and usually have whatever I need.

Nordstrom's is not one of my favorite stores but if you are a fashion addict like myself... you have to go.. especially to see which brands are being promoted over others. Every now and then I will find something of great value and I can work it into my every day wardrobe like discovering this great shacket by the brand Thread & Supply. Thread & Supply has been a rather unknown brand to me until I discovered this shacket. When I got home I looked up Thread & Supply and found out what I had been missing. They have ALL KINDS of shackets in some really cool color combos and plaid patterns that for me it was like living my continuing fantasy of being on the set of Yellowstone Of course.. the handbags took my attention right away and I had to examine every single one on the display floor. The ladies who worked there were all probably wondering why I was taking pictures of the bags ? Well... you never know... I may buy one of these bags .. and soon read more

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I visited Nordstrom with a personal stylist, not knowing that these services existed for free :o Beth had a large selection of pieces picked out for me when I had visited, and my only regret was not knowing the price point or my own sizing too well. Throughout the session, Beth and a gentleman worked with me to build a new style, and I was planning to walk away with a new suit, though I couldn't because of time constraints (my size wasn't readily available). The most outstanding part of their service was how well they could navigate awkward situations that may otherwise result in a negative experience. Extra COVID weight? Clothes not fitting? Too long? Too short? Those aren't the best vocabulary to use, and they didn't use any of that language. The language that they used was extremely respectful and classy; I wish I remembered some of them! 10/10, will be returning for my future fashion needs. read more

Shoutout to Teresa at the men's fragrance section for helping out me and my brother. She was more than patient with me haha! She knows what's up read more

This mall needs to improve. It's very inconvenient that after spending thousands of dollars, they still charge for gift wrapping. This is why I always go to Fashion Island in Newport Beach or South Coast Plaza, where the customer service is always exceptional read more

Nordstrom Santa Anita - Department Stores Near Me - Arcadia, California

While this location has become something of a default because of the recent closures of the stores in Riverside and Montclair I've always enjoyed shopping here. The parking lot is never really chaotic or overly crowded, and there's a great selection of shops close by in the mall. The men's department retracted slightly during this Covid-19 period but I expect to see more stock in the future. The shoe selection for men and women is extensive and great to browse and buy gifts at. We've found the employees to be friendly and helpful over the years, and I like the layout here. No café but that's alright. read more

Nordstrom Santa Anita - Department Stores Near Me - Arcadia, California

Men's department is the least helpful (the men). I came in the have the tag taken off from my boyfriend's shirt because the person that was assisting him yesterday, Forgot to take the sensor off my boyfriend ended up purchasing in men's shoes due to the lack of help in the men's suits department. The men will stare at you and not even offer to help unless they think they're making commission off of you. Thankfully today a nice young lady assisted me. I didn't get her name, but she wore glasses and had long hair. it was already an inconvenience having to drive all the way back to get the sensor taken off and she was very helpful if I could give this location zero stars, I would but she's the reason for the one star! read more

This store offers Great customer service. Beautiful store with a lot of top named brands

I love this Nordstrom location! Everyone is always so nice and friendly. It's always nice and clean as well. I don't like using public restrooms, but even theirs are clean and wiped down. I come here to get my make-up done by Elliot at MAC. I LOVE how he does my make-up. I trust him 100% with it. He's friendly and definitely an artist! I've had other make-up artists (not at this location) do it & don't like it. He won't leave you looking cakey or textured. I've had that happen before at other locations. Idk what he does, but when he does it....it lasts forever. I'm pretty sure that's what we all want. I also get my eyebrows done with Christina at Anastasia. I like how she takes her time and explains the whole process if it's your first time. Angelica is my go to girl for shoes. She's super honest which I love that about her. Sometimes sales associates tell you shoes/clothes etc look good to make a sale. BUT Angelica is NOT like that. She will tell you if that style fits you or will recommend something she thinks will look better. I've also bought purses here & the lady was really nice (I can't remember her name, sorry). For sunglasses I go to Jennifer. She's always willing to help. If they don't have what you're looking for she will contact you as soon as they get them in. Even the security guard is friendly & welcoming. read more

BEWARE. DO NOT GO TO THEIR COSMETIC SECTION My friend and i went there and looking at different skin care products its like a market . we heard sale person telling each other that the customer was her . they are arguing or gossiping that she should be her customer not organized at all read more

Friendly service, easy returns and order pickup. Love ordering online and doing free gift wrapping and then being able to pick it up and go! Have done this several times for birthdays. They have a nice beauty and designer bag selection. I always need to take a look. I always recycle my makeup and skin care empties here too! Love that they have it but I feel like not many people know of that service! read more

The staff at this Nordstrom is all friendly and welcoming Simon is the show department is awesome definitely showed me all loafers possible I walked out with Loubs.. I then asked for Valentino heels which were out of stock and right away he took my info and sent me the link for purchase ... Valencia in the make up department is the sweetest she showed me different brands and wasn't pushy with making m purchase anything I didn't like.. she brought out plenty of samples from different brands. Wonderful experience every time I come here. read more

Jesse in women's shoes the nicest person and knows her shoes after 3 salespersons walked pass me and didn't say a word she asked if I needed help I've been a customer since the store opened and people are not very nice in the shoe department But she was a big thanks to Jesse to help me find the right shoe read more

Amateur hour. Get people who have respect and patience on one of the most critical days of your calendar year. Pick up order seems completely swamped and stressed out. I would highly advise reviewing company brand standard and integrity read more

My friend highly recommended the NuFace Advanced Facial Toning Device and purposely just went to Nordstrom's cosmetics department to purchase the device. The device costs $395. The device is in a box and it includes an aqua gel and a 5oz silk moisturizer. As soon as I got home, I was very excited and was about to open the box. But before I opened the box, I checked the bottom of the box and noticed the silk moisturizer had already expired on 3/9/2024. Today is 4/1/2025. I am just shocked that Nordstrom would sell things that had already expired. I just mainly went there to purchase this one item. Very very shocked and disappointed even though the sales lady was very nice. I wish I had checked the bottom of the box before the purchase. read more

Nordstrom Santa Anita - The silk moisturizer shows an expiration date of March 9, 2024 and today is 4/1/24 purchase date. - Department Stores Near Me - Arcadia, California

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Everyone was super sweet and helpful in both men's and women's section -- except for the older lady in women's who refused to process my return and told me to go elsewhere. Next level rude and cranky. Otherwise a great Nordstrom! read more

I walked into the beauty department looking for foundations with my daughter. I was at the Estee Lauder booth for 10 minutes while all of the representatives were talking amongst themselves. Looking at us and not offering to help. Nasty looks and all because I wasnt wearing any makeup or I didnt look like I was there to shop on a Saturday night. The supervisor walks in and they all start scattering and being nice. I walked out. I have never experienced this at Nordstrom before. Disappointed. read more

Westfield Nordstrom Santa Anita ... I was walking thru the Woman's fragrance department. And was approached by Theresa. She was so pleasant and friendly. Thank you again Theresa for the samples. Your kindness and knowledge of perfumes is unmatched. I will be making a purchase soon. Happy holidays read more

I always receive great service and help when needed. The store is always clean and the remodel is done and it is so nice and modern.

It was finally time to retire my MCM work tote and upgrade to something fresh, functional and fab, so I had my eyes on the large black Marc Jacobs leather tote. There was one large tote left (on display) that I purchased. I'm thankful it was in excellent condition because I'm not one to buy display items without a slight discount, but I love this bag and wanted it then & there. Helia assisted me with my purchase and was delightful to work with. I can tell she enjoys helping customers and is knowledgeable about the merchandise and which pieces were out of stock. I'm in love with my new tote as its stylish and chic, perfect for work & travel. My only suggestion is that Nordstrom supply larger shopping bags since the tote is large and the largest bag was still too small & narrow. I miss the old school huge silver bags, maybe they'll make a comeback. read more

Made a friend while looking for fragrances Karolin was super nice and friendly! (Even though she was covering) she did an excellent job !

Hanna was an amazing spokes women for the Jo Malone collection. She's was very educated and helpful in guiding me to the right sent.

I thought it was just me . But after coming here several times and reading the Yelp reviews I'm not delusional They tend to judge based off how you look. I work in Beverly Hills I get treated like royalty at neiman Marcus /saks 5th doesn't matter if it's a $50 purchase or 2k purchase unlike basic Nordstrom . The associate that helped me seemed so annoyed and thought I was just wasting her time based off how I looked but after she had seen everything in my cart her whole demeanor changed even asked what I did for a living how splendid . It'll be my first and last time shopping at this location Sickening read more

Your traditional wonderful stores lots of name brands. I love the service. They have enough people to help you when it's needed. Which I very much appreciate. read more

Janet L in the designer handbag department needs additional customer service training. Rude and unprofessional. I sent the specific details in an email to 'Nordstrom customer service' and no response. Unfortunately, I felt it's necessary to let other customers know to be aware of the lack of service and possible unprofessional behavior they may receive. read more

Angela in Fine Jewelry recommended and sold me the the perfect 18k gold neckless, educating me without upselling me...Class-Act! She knows a great deal about designer things, which I can't afford now, but will return to her for, when I can. read more

Had a horrible experience today. I got a pair of crazy uncomfortable designer shoes and I couldn't walk in them, so I went back to return them. Keep in mind, I only have worn them once, so they were in a great condition. Previously I had no issues returning used shoes, but today I got notified by an employee that they no longer do it(especially with designer shoes) but he will make an exception for me and that I should be aware for future purchases. That is not true whatsoever, I called customer service to double check if what he was saying is true, and they apologized for incorrect information. If you're not satisfied with your purchase, and you have your box and receipt, then you should be able to return it. Please don't buy designer shoes at this Nordstrom , go somewhere else . read more

I came to do a return at the shoe department. I walked up to the counter; 5 sales associates passed by and didn't offer to help me. 1 associate asked if I needed help but he never came back. Then William came by and with a smile and great customer helped me! Thank you, William! read more

Here we go again. I was waiting right in front of the David Yurman jewelry section and not one sales associate asked if I needed any assistance. I was literally ignored on two different occasions. Then I went over to the Gucci and Movado watch section and AGAIN, ignored. This is not the first time that it has happened and it is very unfortunate because the men's clothing department as well as shoe department behaves exactly the same way. If I asked for help, it was as if I was causing an inconvenience. I have several friends and family members who have shopped here and experienced the same unwelcoming treatment. It is so unprofessional to act this way in such a well known store. Customer service is non-existent here; especially for people who look a certain way. I am a Mexican-American male, who has been made to feel irrelevant in this store on several occasions. Do better Nordstrom. read more

Marlene went above and beyond to correct my shipment order a the store in Americana had made an error through. She was able to ship it for me the next day and I was very grateful. read more

I've found all the right colors and sizes of my Comme des Garcons T-shrits today . These shirts run a bit smaller, so purchase a size larger would be the best fit ! read more

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Had lunch there the other day, but before I sat down to wait for my food, I went to the restroom, did my thing and saw that there was no soap in the restroom, I then went out to ask one of the young men bussboy and informed him that there is no soap for me to wash my hands and I will wait while he gets some, he then tells me that he will inform maintenance as that is not his job to put soap in the restroom, I asked how long that will take, he replied that he did not know, it depends!!!! huh? what? I told him, well I am about to eat, what am I supposed to do? and he just shrugged his shoulders and said he will let maintenance know.....I then decided to ask for the manager, a very nice lady and she went ahead and handed me a bottle of soap to use until they replenish the soap dispenser.........my point here is, really?????? I had to wait not knowing how long it will take for the soap to arrive whilst my food was getting cold and if I did not ask for the manager who knows, this is a restaurant and the boy should have acted right away, instead he went on doing what he was doing, instead of helping me right away...........................x read more

Good customer service! Parking is big and easy access but dont come around weekend and holiday. A lot of other stores in that plaza so very convenient read more

This review is for Mary at the Chanel counter. She defines customer excellence! Mary first listened, got to understand the needs of her Princess and with grace found the right products to give me luscious eyes. She even walked over to the Goop area and tested and discussed all the Goop sunblock options! Mary was charming, helpful and lovely! As you know, Nordstrom is the place for spoiled patrons and Mary knows how to treat said patrons with respect, kindness and brand knowledge! Let's also add Rosa in lingerie to my comments. Rosa knows so much about her product lines and is able to find the best solutions for the customer's needs. She had an appointment today so I missed her. I know that her customer got the care and encouragement she needed at a most challenging time. Two angels! Need I say more, Pete? read more

Eric in men's shoes has such amazing customer service. He helped me out with choosing which running shoes to buy and he was more than helpful and knew his stuff. Super friendly and felt like I'd known him for years just after a 5 minute interaction. Thanks Eric! My wife also bought shoes and Omar helped my wife out in woman's shoes. Thanks Omar! Overall great customer service! Will be returning to this Nordstrom. read more

As a devoted Nordstrom shopper a "Nordy" as well as a past employee I have a comment on the last few visits to your store. I generally arrive when you open and I noticed that the doors in several locations were full of fingerprints and the trash cans were full! Certainly not the Nordstrom that I remember in past years. Eveything was always so pristine. On a positive note the sales people and the new way of "returning at any counter " was brilliant! I love Nordstrom and will always chose to shop here.I just thought I would pass on a concern! Happy Holidays! read more

First of all it Must be noted, I came in only checkout the Sublimage Chanel skin Care line ! Every single item that Chanel makes delivers exceptional quality, and Actually delivers results ! I have been using Chanel skincare for two years and what makes it even more extraordinary than the products themselves are the amazing Chanel ambassadors I get to meet while I shop. In this particular instance, I was greeted by Mary S. A super friendly caring and dedicated Chanel beauty specialist. She made me feel welcome and explained every single item thoroughly and made sure that I went home with my favorites. I loved my experience here with Mary so much that I will be meeting up with her next week to buy even more skin care from her Thank you so much Mary for a fantastic stellar above and beyond experience everybody come see Mary at the Chanel counter at Nordstrom! She will make you feel like a literal queen! read more

Nordstrom Santa Anita - Department Stores Near Me - Arcadia, California

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Teresa & Anna are the best!!!! I wasn't happy with Oriana by perfum de marly and they were more than happy to exchange it for me. Teresa is so sweet and we actually share an anniversary/ birthday!!! Anytime I want a perfume I will drive to this location and ask for Teresa! love her !!! read more

Ariel in the women's section was so helpful and friendly! I appreciated her honesty. She also helped me narrow down the best look and fit. There was also a plant pop up shop from Long Beach called Planteria Latina, and she was awesome too. I picked up a few plants that day. read more

Nordstrom Santa Anita - Planteria Latina - Department Stores Near Me - Arcadia, California

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Today was easy I came in and got what I needed without any hassle . Only thing I was disappointed in was the men's lack of shoe selection but oh well next time if anything ... they need more options or more color ways atleast in the valentinos read more

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