If you're shopping at Nordstrom, do yourself a favor and ask for Mel. She is the definition of exceptional service. Not only is she incredibly nice, but her knowledge of clothing brands, colognes, and fittings is next-level. You can tell she genuinely cares about helping you find exactly what you need, whether it's the perfect outfit or the right scent. Mel made my shopping experience seamless and enjoyable - it's clear she's a true expert at her craft. Thank you, Mel, for making my visit to Nordstrom such a standout experience. read more

I had a bad experience in the Cafe after buying something and having it wrapped in another dept...after I paid for my meal I was not given a receipt. In the past when I have eaten there regularly....THAT DAY I got my drink as a refill for my drink I had bought earlier at the E bar...I sat down with my gift package and waited for my order with my drink refill in a to go cup...soon some one came to me and said I could not sit here ...I said I was waiting for my order...I had no receipt to prove it...I will NEVER eat there again...they are not welcoming and cost so much more than they used to...I recommend to just eat or drink at the E bar where you deal with people that know how to be pleasant... read more

MY FAVORITE Nordstrom store especially after remodel. I would highly recommend store from beauty to everything else available.

I love this store so much! Always so clean and organized plus the latest and greatest fashion. Also, Ashley from the upstairs order pick up department was BEYOND incredible and helpful. Thank you so much for making my experience a great one! read more

December 2023 - The journey started with an online purchase of a ring from Nordstrom Rack. We were told fine jewelry can only be returned at a Nordstrom. Note this was not mentioned in the return receipt at all. We then traveled to the nearest Nordstrom (20+ minutes away). After speaking with two employees, we were guided to the jewelry section where we were met with a judgmental employee who helped us process the return. We saw them giving us a skeptical look up and down as if they were deciding whether the ring was real. I understand verifying legitimacy, however, there are more tactful ways to do so without making customers feel isolated and uncomfortable. They proceeded to explain to us what an opal was (mind you we didn't ask) and told us is it was supposed to look like that. Again, we didn't ask. Received an email with a survey asking me of my return experience. After filling it out, I received the most generic response of how they are "able to follow up with our employee and provide additional training". Thanks for the generic response. Will not be purchasing overpriced jewelry from you again. read more

I usually don't leave reviews, but my interaction with a sales associate named Gloria in Women's Clothing on the second floor was concerning enough to warrant feedback. I was standing in her register line while it was open. She turned toward me, clearly waiting for me to ask a question, and I inquired if I could make a return with her. She had only one customer ahead of me, while other registers had longer lines. She rudely replied, "You can go to any available register." I noted that the other lines were longer, and she mentioned she "might be taking a while"--however, the attitude she conveyed made it clear she was gatekeeping her register and was unwilling to assist me. As I walked away, she shouted across the floor, "I'M HELPING A CUSTOMER." Gloria's volume was so loud that other associates and customers heard her and appeared alarmed. The tone was performative and unprofessional, and the entire incident was both bizarre and disproportionate. Her inappropriate behavior was unsettling and completely unaligned with the level of service I have come to expect from Nordstrom. Another associate, who had a considerably longer line and was clearly managing a heavier workload, was much more helpful. She apologized without requiring an explanation, as Gloria's conduct was loud enough to be heard throughout the area. I later returned, calmly asked for Gloria's name, and left. I said nothing else--because nothing else needed to be said. Just flagging this for management. A little grace goes a long way, and I hope someone addresses it. read more

This store offers Great customer service. Beautiful store with a lot of top named brands

I couldn't believe the unbelievable and I'm paranoid customer service excellence and how special I was made to feel by the lovely women known as Veronica and anna they made me feel so special for my big purchase. They really rolled out the red carpet at Hanley recommended with easy parking make this a Nordstrom experience you don't wanna miss. read more

I used to like the customer service here but I noticed in the last couple of months it's been getting worse. Usually they let you go to any register to return your items. Lately I've been told to go to the department it's in. Even when I go upstairs to the women's clothing section, I'm told to go to a different register because either that one is closed or they'll be a while and the another one should be open. I don't think the cashiers want to deal with returns at all. Your best bet is to go to the order pick up section (used to be labeled customer service) upstairs and return all at once. read more

Always have had great customer service here. They have a great selection of items and usually have whatever I need.

Nordstrom's is not one of my favorite stores but if you are a fashion addict like myself... you have to go.. especially to see which brands are being promoted over others. Every now and then I will find something of great value and I can work it into my every day wardrobe like discovering this great shacket by the brand Thread & Supply. Thread & Supply has been a rather unknown brand to me until I discovered this shacket. When I got home I looked up Thread & Supply and found out what I had been missing. They have ALL KINDS of shackets in some really cool color combos and plaid patterns that for me it was like living my continuing fantasy of being on the set of Yellowstone Of course.. the handbags took my attention right away and I had to examine every single one on the display floor. The ladies who worked there were all probably wondering why I was taking pictures of the bags ? Well... you never know... I may buy one of these bags .. and soon read more

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Lunch time, 12:45. This is for the Nordstrom Cafe, which has always been decent. Today was just terrible. First the lady had to ring in my order 3x but she was nice. Went to the restrooms, first was a converted men's room that looked and smelled like a gas station. Other toilet smelled better but the place was dirty and had lots of trash. Service was nonexistent. I ordered a salad and iced tea, which was on my table when I got back from the restroom. No one ever greeted me and I had to find someome to bring me sweetener. The salad was good till I hit moldy lettuce. I ran out of dressing and had to find someone to bring more, which he did promptly. The salad should've been on a plate since I had to put it in my bowl but I can let that pass. Iced tea was $4.75 and do you think I was ever offered a refill? I would ask someone but I haven't seen a server in at least 15 min and am surrounded by dirty tables. On the plus side, when I DID call someone over, they were courteous and prompt. The restaurant was half empty, and I saw 3 different servers. Bottom line: this place is less than a diner. I NEVER expect Nordstrom to be like this. What a disappointment. read more

I visited Nordstrom with a personal stylist, not knowing that these services existed for free :o Beth had a large selection of pieces picked out for me when I had visited, and my only regret was not knowing the price point or my own sizing too well. Throughout the session, Beth and a gentleman worked with me to build a new style, and I was planning to walk away with a new suit, though I couldn't because of time constraints (my size wasn't readily available). The most outstanding part of their service was how well they could navigate awkward situations that may otherwise result in a negative experience. Extra COVID weight? Clothes not fitting? Too long? Too short? Those aren't the best vocabulary to use, and they didn't use any of that language. The language that they used was extremely respectful and classy; I wish I remembered some of them! 10/10, will be returning for my future fashion needs. read more

While this location has become something of a default because of the recent closures of the stores in Riverside and Montclair I've always enjoyed shopping here. The parking lot is never really chaotic or overly crowded, and there's a great selection of shops close by in the mall. The men's department retracted slightly during this Covid-19 period but I expect to see more stock in the future. The shoe selection for men and women is extensive and great to browse and buy gifts at. We've found the employees to be friendly and helpful over the years, and I like the layout here. No café but that's alright. read more

Nordstrom Santa Anita - Department Stores Near Me - Arcadia, California

I've been shopping at this Nordstrom for many years now. They have the best customer services, clean, and well organized. Store manager always smiling and offers help whenever I see her. Never have issues with returning or exchanging items read more

I love this Nordstrom location! Everyone is always so nice and friendly. It's always nice and clean as well. I don't like using public restrooms, but even theirs are clean and wiped down. I come here to get my make-up done by Elliot at MAC. I LOVE how he does my make-up. I trust him 100% with it. He's friendly and definitely an artist! I've had other make-up artists (not at this location) do it & don't like it. He won't leave you looking cakey or textured. I've had that happen before at other locations. Idk what he does, but when he does it....it lasts forever. I'm pretty sure that's what we all want. I also get my eyebrows done with Christina at Anastasia. I like how she takes her time and explains the whole process if it's your first time. Angelica is my go to girl for shoes. She's super honest which I love that about her. Sometimes sales associates tell you shoes/clothes etc look good to make a sale. BUT Angelica is NOT like that. She will tell you if that style fits you or will recommend something she thinks will look better. I've also bought purses here & the lady was really nice (I can't remember her name, sorry). For sunglasses I go to Jennifer. She's always willing to help. If they don't have what you're looking for she will contact you as soon as they get them in. Even the security guard is friendly & welcoming. read more

Friendly service, easy returns and order pickup. Love ordering online and doing free gift wrapping and then being able to pick it up and go! Have done this several times for birthdays. They have a nice beauty and designer bag selection. I always need to take a look. I always recycle my makeup and skin care empties here too! Love that they have it but I feel like not many people know of that service! read more

Shoutout to Teresa at the men's fragrance section for helping out me and my brother. She was more than patient with me haha! She knows what's up read more

This mall needs to improve. It's very inconvenient that after spending thousands of dollars, they still charge for gift wrapping. This is why I always go to Fashion Island in Newport Beach or South Coast Plaza, where the customer service is always exceptional read more

Nordstrom Santa Anita - Department Stores Near Me - Arcadia, California

My friend highly recommended the NuFace Advanced Facial Toning Device and purposely just went to Nordstrom's cosmetics department to purchase the device. The device costs $395. The device is in a box and it includes an aqua gel and a 5oz silk moisturizer. As soon as I got home, I was very excited and was about to open the box. But before I opened the box, I checked the bottom of the box and noticed the silk moisturizer had already expired on 3/9/2024. Today is 4/1/2025. I am just shocked that Nordstrom would sell things that had already expired. I just mainly went there to purchase this one item. Very very shocked and disappointed even though the sales lady was very nice. I wish I had checked the bottom of the box before the purchase. read more

Nordstrom Santa Anita - The silk moisturizer shows an expiration date of March 9, 2024 and today is 4/1/24 purchase date. - Department Stores Near Me - Arcadia, California

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I walked into the beauty department looking for foundations with my daughter. I was at the Estee Lauder booth for 10 minutes while all of the representatives were talking amongst themselves. Looking at us and not offering to help. Nasty looks and all because I wasnt wearing any makeup or I didnt look like I was there to shop on a Saturday night. The supervisor walks in and they all start scattering and being nice. I walked out. I have never experienced this at Nordstrom before. Disappointed. read more

Men's department is the least helpful (the men). I came in the have the tag taken off from my boyfriend's shirt because the person that was assisting him yesterday, Forgot to take the sensor off my boyfriend ended up purchasing in men's shoes due to the lack of help in the men's suits department. The men will stare at you and not even offer to help unless they think they're making commission off of you. Thankfully today a nice young lady assisted me. I didn't get her name, but she wore glasses and had long hair. it was already an inconvenience having to drive all the way back to get the sensor taken off and she was very helpful if I could give this location zero stars, I would but she's the reason for the one star! read more

BEWARE. DO NOT GO TO THEIR COSMETIC SECTION My friend and i went there and looking at different skin care products its like a market . we heard sale person telling each other that the customer was her . they are arguing or gossiping that she should be her customer not organized at all read more

Westfield Nordstrom Santa Anita ... I was walking thru the Woman's fragrance department. And was approached by Theresa. She was so pleasant and friendly. Thank you again Theresa for the samples. Your kindness and knowledge of perfumes is unmatched. I will be making a purchase soon. Happy holidays read more

I thought it was just me . But after coming here several times and reading the Yelp reviews I'm not delusional They tend to judge based off how you look. I work in Beverly Hills I get treated like royalty at neiman Marcus /saks 5th doesn't matter if it's a $50 purchase or 2k purchase unlike basic Nordstrom . The associate that helped me seemed so annoyed and thought I was just wasting her time based off how I looked but after she had seen everything in my cart her whole demeanor changed even asked what I did for a living how splendid . It'll be my first and last time shopping at this location Sickening read more

It was finally time to retire my MCM work tote and upgrade to something fresh, functional and fab, so I had my eyes on the large black Marc Jacobs leather tote. There was one large tote left (on display) that I purchased. I'm thankful it was in excellent condition because I'm not one to buy display items without a slight discount, but I love this bag and wanted it then & there. Helia assisted me with my purchase and was delightful to work with. I can tell she enjoys helping customers and is knowledgeable about the merchandise and which pieces were out of stock. I'm in love with my new tote as its stylish and chic, perfect for work & travel. My only suggestion is that Nordstrom supply larger shopping bags since the tote is large and the largest bag was still too small & narrow. I miss the old school huge silver bags, maybe they'll make a comeback. read more

Jesse in women's shoes the nicest person and knows her shoes after 3 salespersons walked pass me and didn't say a word she asked if I needed help I've been a customer since the store opened and people are not very nice in the shoe department But she was a big thanks to Jesse to help me find the right shoe read more

Everyone was super sweet and helpful in both men's and women's section -- except for the older lady in women's who refused to process my return and told me to go elsewhere. Next level rude and cranky. Otherwise a great Nordstrom! read more

The staff at this Nordstrom is all friendly and welcoming Simon is the show department is awesome definitely showed me all loafers possible I walked out with Loubs.. I then asked for Valentino heels which were out of stock and right away he took my info and sent me the link for purchase ... Valencia in the make up department is the sweetest she showed me different brands and wasn't pushy with making m purchase anything I didn't like.. she brought out plenty of samples from different brands. Wonderful experience every time I come here. read more

Amateur hour. Get people who have respect and patience on one of the most critical days of your calendar year. Pick up order seems completely swamped and stressed out. I would highly advise reviewing company brand standard and integrity read more

Your traditional wonderful stores lots of name brands. I love the service. They have enough people to help you when it's needed. Which I very much appreciate. read more

This review is for Mary at the Chanel counter. She defines customer excellence! Mary first listened, got to understand the needs of her Princess and with grace found the right products to give me luscious eyes. She even walked over to the Goop area and tested and discussed all the Goop sunblock options! Mary was charming, helpful and lovely! As you know, Nordstrom is the place for spoiled patrons and Mary knows how to treat said patrons with respect, kindness and brand knowledge! Let's also add Rosa in lingerie to my comments. Rosa knows so much about her product lines and is able to find the best solutions for the customer's needs. She had an appointment today so I missed her. I know that her customer got the care and encouragement she needed at a most challenging time. Two angels! Need I say more, Pete? read more

Had a horrible experience today. I got a pair of crazy uncomfortable designer shoes and I couldn't walk in them, so I went back to return them. Keep in mind, I only have worn them once, so they were in a great condition. Previously I had no issues returning used shoes, but today I got notified by an employee that they no longer do it(especially with designer shoes) but he will make an exception for me and that I should be aware for future purchases. That is not true whatsoever, I called customer service to double check if what he was saying is true, and they apologized for incorrect information. If you're not satisfied with your purchase, and you have your box and receipt, then you should be able to return it. Please don't buy designer shoes at this Nordstrom , go somewhere else . read more

I came to do a return at the shoe department. I walked up to the counter; 5 sales associates passed by and didn't offer to help me. 1 associate asked if I needed help but he never came back. Then William came by and with a smile and great customer helped me! Thank you, William! read more

I always receive great service and help when needed. The store is always clean and the remodel is done and it is so nice and modern.

Here we go again. I was waiting right in front of the David Yurman jewelry section and not one sales associate asked if I needed any assistance. I was literally ignored on two different occasions. Then I went over to the Gucci and Movado watch section and AGAIN, ignored. This is not the first time that it has happened and it is very unfortunate because the men's clothing department as well as shoe department behaves exactly the same way. If I asked for help, it was as if I was causing an inconvenience. I have several friends and family members who have shopped here and experienced the same unwelcoming treatment. It is so unprofessional to act this way in such a well known store. Customer service is non-existent here; especially for people who look a certain way. I am a Mexican-American male, who has been made to feel irrelevant in this store on several occasions. Do better Nordstrom. read more

I've found all the right colors and sizes of my Comme des Garcons T-shrits today . These shirts run a bit smaller, so purchase a size larger would be the best fit ! read more

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Ariel in the women's section was so helpful and friendly! I appreciated her honesty. She also helped me narrow down the best look and fit. There was also a plant pop up shop from Long Beach called Planteria Latina, and she was awesome too. I picked up a few plants that day. read more

Nordstrom Santa Anita - Planteria Latina - Department Stores Near Me - Arcadia, California

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Made a friend while looking for fragrances Karolin was super nice and friendly! (Even though she was covering) she did an excellent job !

Janet L in the designer handbag department needs additional customer service training. Rude and unprofessional. I sent the specific details in an email to 'Nordstrom customer service' and no response. Unfortunately, I felt it's necessary to let other customers know to be aware of the lack of service and possible unprofessional behavior they may receive. read more