1. J. Crew Factory

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Pasadena, CA

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J. Crew Factory

4.6 (18 reviews)
Open • 10:00 am - 8:00 pm
Updated 3 weeks ago

J. CREW FACTORY · YELP ASSISTANT

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Reviews With Photos

Carlo B.

Alyssa helped me with the sales and finding a fitting room - they do this cool white board thing.. their t shirts are the best too, always stay fresh and fittef well, even after the wash!

Women's clothing

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2 months ago

Helpful 7
Thanks 5
Love this 6
Oh no 0

2 months ago

Helpful 14
Thanks 5
Love this 8
Oh no 0

5 months ago

Clean store, Nice and friendly staff. Great valued price! Will definitely come back! Thank you!

Helpful 0
Thanks 1
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

8 months ago

Helpful 1
Thanks 1
Love this 1
Oh no 0
Photo of Anya M.
416
41
12

8 months ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

11 months ago

Received the best customer service from Nina today. I'm very grateful for her help and patience. Thank you, Nina !

Helpful 0
Thanks 0
Love this 2
Oh no 0

4 years ago

Helpful 40
Thanks 4
Love this 36
Oh no 2

1 year ago

Good prices and excellent customer service like when they had that kind of service everywhere in clothing stores.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 5
Thanks 2
Love this 2
Oh no 0
Photo of D E.
0
8
0

1 year ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Always impressed with product selection. Team leader demonstrates sincere care for the integrity of store management.

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Skye B.
186
514
8

3 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0
Photo of Jude H.
0
144
0

2 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

3 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 1

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Review Highlights - J. Crew Factory

“Crew Factory since I usually go to the regular J.”

Mentioned in 2 reviews

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Kohl's - Blue truck plush

Kohl's

3.4(117 reviews)
4.1 mi
•$$

I only came here because I wanted to use my gift card at Sephora. I do come here sometimes for…read morejeans, but today was for perfume to use my gift card finally. I really appreciate it. Chrystal's help on the floor with helping me choose perfume that I loved. She then helped me with chopsticks and I found brands that I love very nice Girl the cashier I believe was Monica or Monique but she's very helpful as well. It's nice to go shopping somewhere and the employees are helpful.

Really terrible service !!!! It's 6/6/2026…read moreWalk in around 2pm I choked on something n immediately need something to cool down my throat to stop coughing and I am pregnant so anything can just happen if not careful I asked the all the front register staff any one know store has cough drop or and peppermint related stuff it's urgent They all says no we don't have ! Like in a non urgent I don't give a damn attitude As if I am less important than a dog probably they treat service dog better than a pregnant lady that's how I felt And guess what I found pepper mint candy! What an inhuman type of store Basically says oh if you feel not well step aside No one here give a damn You know all these women here none of them would say hey you ok? You want to sit down Let me see I can look with you if we carry the cough drop or something related No not word I won't return to a store that is inhuman to other human being especially we are all women here WOW

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Burlington - Bag

Burlington

2.6(34 reviews)
3.9 mi

Like 9 registers only 2 cashiers, 12 customers in line…read more Waited a little over 30 mins to check out. I only came in to get a light jacket, i found a new balance one for a decent price. The pickings were kinda slim but for something out of season it was kind of a miracle I found it. ( No pictures, there were people around )

To be honest with all of you, I have only heard of Burlington, seen advertisements on TV and have…read morenever been to one. Well, there is a 1st time for everything. While I was staying at the hotel across the street, I have noticed this store and always wanted to visit the store. Walked in on a Saturday afternoon just to browse and see what they had. Didn't really have anything in particular on mind. All aisles were nicely organized, stocked according to their items and the store itself was very clean along with the dressing rooms and restrooms. Got a nice welcome from 2 of their employees, security guard, and they were all kind and really wanted to help. They have items from kitchenware, to accessories, stuffed animals, handbags, shoes, clothes for kids, men and women. Also have luggage, outdoor furniture and some indoor furniture. Have swim suits for ladies, kids, juniors, toys, have beautiful decor, art work, beauty supplies and a lot of the items were on sale up to 70%. What more do people want?? Why all the bad, negative reviews?? They had couple of fitting rooms, and gender neutral restrooms. Bought few items: black jacket with thin white stripes, 2 room sprays, a nice art work made of canvas, mustard color jacket, brown Jacket, black and white print, Summer dress, a small saucer/pot, and a short cute Jeans skirt. For all that I only paid $140.00 including tax. Now, I can finally say that I have been to Burlington. It's a lot like Ross, Marshalls, Target, and TJ Max. What surprised me the most is their super long hours. Wow!! Store has been around since 2021 and I heard that this place used to be Toys R Us! Plenty of parking spaces shared with other stores and eateries..

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GroovyTime Vintage - Front of store

GroovyTime Vintage

4.9(9 reviews)
0.7 mi•Chapman

I saw this store pop up in my Yelp feed, and since I'm starting to look for Halloween costumes--and…read moreI'm always open to finding a great deal on something vintage--I decided to stop by on a Sunday afternoon. First, parking was easy! There is parking in the back and along the side, as well as street parking, so you shouldn't have to worry too much about finding a spot. As soon as I walked into the vintage clothing store, I was greeted right away by someone who I believe was either the owner or manager. I started browsing and immediately noticed a lot of colorful, vibrant vintage pieces from the '60s and '70s. But don't let that fool you--there are definitely some hidden designer treasures mixed in! As I went through the racks, I started checking the labels and spotted Vera Wang, BCBG, Rachel Roy, Burberry, Ralph Lauren, and several other recognizable brands. So take your time and look through everything--you never know what you're going to find! One of the gentlemen working there also told me they typically get new arrivals every Monday or Tuesday, which is definitely good to know. Now, ladies, there is a secret surprise in the back! They have an entire little area dedicated to vintage wedding gowns. It looks like a mini bridal boutique and is absolutely worth checking out if you're looking for something unique. I also noticed someone doing some sewing while I was there, so it may be worth asking whether alterations or repairs are available. They have a fitting room and plenty of mirrors throughout the store. The jewelry selection was a little more limited, but there was so much clothing to browse that I didn't mind. One important thing to know: payment is cash or Venmo, so come prepared. And bring your own shopping bag--I forgot mine, but you know how that goes! At checkout, I was told about their sister store next door, so of course I had to check that out too. Great service and a great vibe there as well! There were plenty of people browsing, and this location is more focused on vintage furniture, home items, and appliances, although they do have some clothing too. Everything was neatly organized, and both stores were clean and easy to shop. During Labor Day weekend, the clothing store even had a $5 sale section, which made the treasure hunt even better! Definitely visit BOTH locations. And when you go to the second store, don't forget to head outside and check the back area because there is even more furniture out there. If you enjoy vintage shopping, designer treasure hunting, unique furniture, or simply discovering something unexpected, both stores are worth the trip. I highly recommend stopping by--and give yourself enough time to really look around!

Love! If you're looking for 60's-70's vintage clothing, this spot should be on your radar! Unique…read morepieces, great quality and reasonable prices.There's a dressing room which was so helpful because I found many items that I wanted to buy but didn't want to get home only to have them ill-fitting. Being able to try on first is something you don't find often enough. I bought a few pieces and am so happy with them. There's a rack of bridal gowns in various sizes too that are worth checking out. Lastly a BIG shoutout to the owner for his great knowledge and help. Kind people are always a treat to encounter.

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GroovyTime Vintage
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J. Crew Factory - womenscloth - Updated November 2026

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