Decided to come in the Saturday before Memorial Day and was surprised it wasn't too busy. I…read moreoriginally came in to figure out what size Torrentshell jacket I wanted from Patagonia, and Debra came up and asked if I needed help. She was incredibly sweet and genuinely helpful with sizing. Even while helping another customer at the same time, she still made sure to check back with me and ask if I ended up finding the right size. That level of customer service really stood out to me. I love this location (plus it's in my hometown), and experiences like this are exactly why I keep coming back!

I visited the REI store looking for Salomon shoes. While they don't carry the full Salomon…read morecollection, I was pleasantly surprised by the variety they do have, along with other great brands for hiking. The selection of designs is solid, and it's actually nice to be able to compare different options in one place. Service was great too, very helpful and polite. If you're shopping for hiking shoes and want to explore a few brands instead of just one, this is a good spot to visit.

Beautiful store located in old town Pasadena…read more I didn't manage to find street parking, but I found a parking garage (the one next to Cheesecake Factory) and parked there. It's $1.00 per hour. The workers were all super friendly and helpful. I had an issue with my Patagonia jacket and they were so quick to help me and didn't ask any questions or give me Judgmental eyes. I really appreciated it!!!!

With under an hour before close on a Sunday night, Heather came in absolutely clutch repairing the…read morezip on my Better Sweater. No questions asked, room packed full of shoppers, Heather assured me that it could be done and, by the time I had reparked my car, it was. My only complaint: how are we going to make employees like Heather pay for parking. Or any of the employees on Colorado for that matter.

While we definitely prefer the esthetics of their old location over this new, plain storefront, the…read morestaff is always very helpful. Some are more knowledgeable than others, but we usually know exactly what we are looking for anyway. They have most everything you need in stock, but if they don't, they are usually able to order it.

Nice shop. You can get all of your scouting and scout uniforms here. They can guide you and have…read moreeverything available for your scout.!

Competitive prices, knowledgeable staff, quality work - what's not to like? I had a cargo basket…read moreinstalled while I waited. Would definitely recommend.

Buying my Kuat rack 1.5 years ago was a breeze it's been on my car ever since! Now, getting it off…read morewas another matter... I've tried and it was stuck! Not moving. Called to see if the shop could help me take it off and Brian said to come in on a Friday afternoon. After a bit of fidgeting and bit of mallet Brian got it off like a true professional! Great service when I bought it and great after service when there's a challenge. Thanks!

After a day of shopping for a cooler, we had the pleasure of dining at the restaurant and were…read morefortunate to be served by Hano. His professionalism, attentiveness, and exceptional customer service made our experience truly enjoyable. He was welcoming, courteous, and ensured that every detail was taken care of throughout our visit. Most importantly, he was wonderful with the children, who thoroughly enjoyed interacting with him. Hano's outstanding hospitality left a lasting impression, and we greatly appreciate the excellent service he provided.

Time for an updated review. This is specifically about their gun department. I'd give a BIG ZERO…read more So they finally added this device so you can check in and everyone can have their place in line and be called in order. My husband and I went there on a regular old Wednesday. Who would have thought that we not only would have waited over 30 minutes still, but also NEVER been helped...yes, even on a Wed. There were two employees, but a couple of other employees came over to do something really quickly, but then quickly left without saying anything. It appeared that the two customers that the main two employees were helping were actually buying something, so OK, there's paperwork to fill out, etc. The horrendous part is...we're standing there for the entire 30+ minutes and NEITHER employee (nor the other two employees who cam over really quickly) ever said, "Thanks for waiting, someone will be with you as soon as we can", never one acknowledgement of our presence ever. It actually seemed like they were hoping we'd walk away, which we finally did. They all need to be fired for lack of customer serivce/people skills. I've been in my share of customer service jobs and I never, ever, ever would have never not acknowledged a customer who's obviously waiting. I finally kindly asked one of the other employees who was in/out quickly if someone was ever going to help us. He said something real quick as he's walking off, but of course he never came back. I wouldn't want to spend my hard-earned money there if you paid me!

These folks have been a landmark in the area for so many years. I remember shopping here over forty…read moreyears ago. The options of items seems endless, and there is stuff literally everywhere (hint: look up, down and under when shopping!). It may be even that shopping here as a youngster, I may have been influenced to enlist (which I did and served in two services, time in service 10+ years). Their prices are good, folks running the place are friendly and helpful. Whether you are looking for inspiration for decoration, training, prepping, survival or just like to look, make this place a part of tourism.

Location is very easy to find, you cant miss this store. Plenty of parking out front and I LOVE…read morethis store! I always walk away with purchasing something even though i dont need anything. They have everything you need for the outdoors and for any military/tactical gear. They also have MREs to purchase. They are super friendly and i believe they have decent prices on their merchandise. I came in looking for "camping" chairs and hoping I can test them out. I found what I was looking for and a small portable lantern/flashlight. My husband went there for some shorts and pants. I always recommend this store to others who are looking for outdoor gear.

* 3 stars for the store * 5 stars for the employee that…read morehelped us with glove steaming! I wish I got the young gentleman's name because it seemed like he was one of the only ones in the store who 1) knew where things were 2) could perform an assigned task 3) actually help us out. The reason I am saying this is because we went to the cash register upstairs and the cashier was uncertain that the service was downstairs. Not a big deal, she radioed them and confirmed where we could go. Easy. We go downstairs and show that cashier the glove (brand new, just bought for christmas) and that guy did not know how to do the steaming services, which was also fine because he asked another staff member who helped us, HOWEVER, the first guy told us the cost of it (which there is no cost because after a certain price glove it is a free service). The second guy (bless him) corrected him and stated the price of the glove and why it's free. As the worker was breaking in the glove the other guy cashier asked him multiple questions about where things were, if they did certain services, if he could help this other guest. Honestly that cashier guy was doing NOTHING. This is all in the midst of our guy fitting the glove which consists of steaming and banging it with a mallet which could be dangerous! Just seemed like an unprofessional thing to do. Now maybe this guy was new so I'll give him the benefit of the doubt but seriously it seemed like he didn't even bother trying to figure it out on his own before turning the the gentleman helping us. All in all the service was great, he was knowledgeable and answered the questions we had! It seemed like there was a large selection of inventory and some decent sales. I would go back if I needed something from dick's specifically

I just bought a glove from there and KEVIN helped us out! He was amazing! And knew so much and…read morewhere everything was. So friendly as well. Next time we go, we'll ask for Kevin's help!!! Awesome accent by the way!

Great staff makes this shop, I was shopping for items so I can piece together a costume and they…read morewere so helpful. The great thing about this store is that they had items that were already worn so that distressing further was easy. I got a free shirt thrown in since there was no price and it was the only one left. I also got a shemagh for a cheaper price than listed just solely on the kindness of the owner. Since I was specifically looking for used military items this store is better than thrift shops, highly recommend.

Breaks my heart they are permanently closed. I've shopped there since I was a teen. Sadly I was in…read morethe hospital on their final days or I would have been there with cash and a truck