my mans took me here for the first time -- had a variety of skateboards, apparel, shoes, etc. it's…read morenearby so many establishments in downtown covina and cool to see a community of people with a niche interest lol

Came here recently to see the shop that my adult son had been raving about. It's a nice space and…read morethe area was pretty busy on a Friday night, but we found parking in one of the city lots. There is a wide variety of all the stuff skaters and their friends like: merch, shoes, clothing, hats, boards and all the mechanical bits. I love that their website has a "YardSale" section. The store is well-organized, staff is friendly and prices are reasonable. They even had an art show recently - always appreciate someone supporting the arts!!

Man came and bought 145 dollars worth of Skateboard parts. Came the next day to see of they could…read moreput it together. The guy told he couldn't because he was busy. Called an 1hr later while I was standing out side the door and no one was in there n still told me they were busy smh... I will never buy anything from there again

Jessie was awesome and provided very good customer service. He helped me find my sizes and…read moredifferent items that matched with the sweatpants I had picked out. And followed up after to see if they worked out and offered to show me other items as well. Super cool customer service

Even though we couldn't find what we were looking for, they were able to locate stores and offer…read moreother solutions. They were really helpful and answered all our questions. Michael is super cool and very personable. The staff has feng shui :)

They charged me full price for a pair of shorts and then realized they didn't give my 40% off and…read morethey told me they couldn't sell em the shorts anymore. Wasted my money and my time because their employee made a careless mistake

On 4/2/2023 at 5:27 PM i received excellent customer service from Erendira who handled our target…read morereturns at the register. Such an excellent performance and sincere kindness. Also the female manager was great in assisting me with looking at shotguns and other items of interest. Glad I stopped by and many thanks.

I came in with my dad (a senior), who needed to utilize his monthly health insurance fitness…read moreincentive "credit". Despite my dad having multiple exchanges (with some mismatched receipts), the Customer Service rep/cashier Savannah was excellent. Not only was she patient with us, she also offered an option for my dad to consider (i.e. transfer unused health fitness credit onto a store gift card, which has no expiration, so my dad would no longer have to be concerned with the "use it or lose it" worry of any unused credit). We appreciated the problem-solving effort and it demonstrates how the store values service to specific customer concerns.

I come here for my family's shoe needs because it's convenient and the prices are affordable. You…read morecan sign up for discounts and earn points, which adds up to great savings over time. My only wish is that they had more staff available to assist customers--it would make the experience feel more personal.

The prices.To expensive. And the quality of some of the shoes are not the greatest. Please have…read morecheaper prices .

My kids needed shoes very badly, I didn't feel like going to a large retail store just to buy…read moreshoes, I wanted to be in and out within a few minutes since it was a Monday evening. I searched for shoes on Yelp and came across this place that's so close to home. We gave it a try since it was so close, mine you it was close to 8 pm. We went in and it was 2 workers, the younger person came and helped us with so much effort! It's like her very mission was to find the right shoes for my kids with a huge concern of making sure they got comfortably for them which I truly appreciated. It was no bother at all to get different sizes and brands and that made me feel at ease. We bought 3 pairs of shoes with ease within 20 minutes, no stress or haggling and much needed help! To top it off, they have a spinning wheel to see if you win one of their prizes which I was not expecting at all, that was pretty cool! All in all, great experience, will come back for future show purchases!

It was my first time at this store. I called ahead of time and they confirmed a size and specifics…read moreI needed. They have a large amount of sizes for other shoes. Friendly staff. They speak English and Spanish. With every purchase you get the chance to potentially win a new pair of shoes of equal or lesser value, a soccer ball, and other goodies. Good prices overall. Sass

Scott and Sherrie provided exceptional customer service during my transaction. As soon as I walked…read morein, I was greeted by Scott. He showed me a few bikes before I made my selection for my son's bike. Their expertise and exceptional customer service were the deciding factors for me. To top it off, they had the item in stock and offered the most competitive prices in the area. Scott even went the extra mile by helping me load the bike into my truck. I highly recommend Scott and Sherrie to anyone looking for a reliable and friendly bike shop. I'll definitely be back to Bikecraze for my bike needs

Bought a Velotric online, with seat, post and mirror extras, to be built for pickup in shop. The…read moreconfirmation said they'd email me with instructions. No email after a week, so I emailed to ask the status and was told the main extra (shock absorber post) was being shipped there and would arrive within a week, and asked me to pick it up and bring it back in when the part arrived. I wrote back that I don't drive unless I have to (medical), have never ridden an e-bike so would be transporting it home to learn to ride it, and so asked him to store it until the part was in and it was a full build. Scott accommodated, and I got a fully built PERFECT bike for me yesterday. Scott helped me load it into my SUV (a tight fit, so grateful for his help) and I shook his hand. Got it home, unloaded it, and am more than excited to learn a new healthy habit. Thank you, Scott!

Not to long ago i walked into the new Covert location to find the store manager Curtis tucked away…read morein the corner taking his lunch break. He wasnt eager to assist me in any way and proceeded to eat his food. The man lacked any type of professionalism and did the store no justice, the apparel selection was not satisfactory and everything was overpriced. id suggest finding your nearest Active Skate store ! -Mr. Reyes

Great selection and prices, the people are fast and friendly. My kids love shopping there because…read morethey have a great selection of underground clothing brands.

Very disappointed in the customer service. While the email exchange was friendly, they lost a…read morecustomer as their website offered a 1 day service for a $9 shipping charge; however, AFTER I confirmed my order, their website change the shipping charge from 1 day to 3 day and increased from $9 to $12.50. I even showed proof that it was their website offering the 1 day for $9. They chose the refund option. I was shocked to see a company willing lose a customer rather than honor a price. I have another hoop elsewhere and I am willing to bet the quality and service will be far superior. Alternative Found: Gold's Gym.

this place is a rip off! they showed 1 day shipping at one cost then charged more for 4 day…read moreshipping and i didn't get the hoop until 8 days later. i emailed them when i placed the order and got no reply. when the hoop arrived it would not stay together and i now have to pay for shipping to send back deffective merchandise!!! my advice..... don't order anything from this company!!!

Dicks sporting Goods is ALWAYS my go-to, when I am in the market for new Yeti products and tennis…read moreshoes. This location is always fully stocked, clean, and the employees are very helpful. I also like that they greet you, when you walk into the store. I have ordered items on-line in the past and they arrived to my home within a day or two. Another plus in my book. Service is great, and the return policy is not bad. Way to go Dicks Sporting Goods! You have my vote.

It's sad. The days of being able to try on shoes, buy from local brick and mortar stores, and have…read moregood customer service seem to be over. Now when you call, it's like a hassle for them to check if they have a product. I get transferred to shoes and wait on hold, no one answers so routed back to same guy who says nothing kind or informative, just without a word transfers me back to shoes to wait again, woman answers and again it's like you're putting them out. A whole store of shoes (presumably) but "only one men's pickleball shoe." I guess only men play pickleball? No "I'm sorry. We'll let the owner know there's a request for women's pickleball shoes." Just, "I'm just telling you what we have." Yes, that is all you are doing. This is why everyone is buying on Amazon. Personally I'd still like to try shoes on before I buy them.