I purchased three stadium seats at a Big 5 sporting goods store during our recent visit to San Francisco. Before leaving for a San Francisco Giants baseball game, I discovered that the stadium does not allow any outside seating. When I returned home, I visited this Big 5 location and spoke with a manager to return all three seats. There was an issue with the itemized items on my receipt, which caused the manager some difficulty, as the bar codes on the receipt did not match the codes on the merchandise. The manager resolved my issue within a few minutes, and I received my refund. The store manager was very helpful, friendly, and professional, and is to be commended for providing great customer service. read more

See all

On 4/2/2023 at 5:27 PM i received excellent customer service from Erendira who handled our target returns at the register. Such an excellent performance and sincere kindness. Also the female manager was great in assisting me with looking at shotguns and other items of interest. Glad I stopped by and many thanks. read more

Big 5 Sporting Goods - Thanks for the great service Erendira on 04/02/2023 at 5:27 pm - Sporting Goods Near Me - Covina, California

I came in with my dad (a senior), who needed to utilize his monthly health insurance fitness incentive "credit". Despite my dad having multiple exchanges (with some mismatched receipts), the Customer Service rep/cashier Savannah was excellent. Not only was she patient with us, she also offered an option for my dad to consider (i.e. transfer unused health fitness credit onto a store gift card, which has no expiration, so my dad would no longer have to be concerned with the "use it or lose it" worry of any unused credit). We appreciated the problem-solving effort and it demonstrates how the store values service to specific customer concerns. read more

I was just here a few minutes ago to buy my daughter some swimming items. As I was ready to pay, I saw two cashiers standing by the cash register and neither one said anything to me when I was clearly ready to pay. When I was finally noticed, neither one greeted me. They carried out their conversation as if I did not exist. I would not come back here just for lack of respect and customer service. read more

I came here awhile ago and even though it was busy, I was surprised at how happy the staff was. They were all so nice and they helped me find the exact gift I was looking for, even through the crowds. I really like this Big 5 and the staff is friendly enough that it's worth it to come here vs. somewhere else. read more

Andrea, Ivy, and Dom were so helpful.. each of them helped me as I had so many question and knew I was being a pain. Wanted shoes for tennis. Exceptional customer service and I will only shop at this big 5 although I live further away. Not to mention big 5 is the only place I can find tennis gear I like. Thank you girls so much for your professionalism, and kindness. And to the managers you truly train your personnel well. read more

We haven't felt so racially violated to this degree in a very long time, by the "manager" Angela at the West Covina location: 543 N Azusa Ave, Covina, CA 91722 I am a combat veteran of 8 years in service in the US Army, and my wife is a correctional officer with the LA County Sheriffs department. My wife has always relied on me insight when deciding what kind of firearm to purchase. At 17:20 on April 9, 2020, we returned to the store with documentation in order to make our decided purchase. We handed my wife's documentation to Angela who was called forward to the Guns and Ammo department. Angela then proceeded to verbally scrutinize our Marriage certificate saying "Iv never seen one like this before" as if to insinuate it wasn't valid. This was done right in front of 3 of her colleagues who were busy opening Snicker bars and throwing them away. Not that there's any problem with disposing of bad inventory, but take that somewhere else.. In fact, originally someone else was supposed to help us, but she left the keys to the gun rack in her personal vehicle... Angela went ahead and ran the background check anyway. When it was cleared OK, she said that she was not comfortable selling my wife the .22 savage rifle because she "thinks its really for me (her husband)". I would have had her run my background too just to prove a point except I didn't have a copy of my birth certificate. Angela did take the liberty of checking for my drivers license for "Veteran" status . She made us feel horribly racially profiled on no grounds whatsoever, then went ahead and ran my wifes background just to deny her anyway on a "personal feeling". She should have just said that before wasting our time waiting for the background check. Angela contradicts any reason she had, and her attitude toward us was completely unwarranted. What a horrible feeling we had. Very embarrassing, and for no reason. If she had felt this way, then she should have never ran the background or had us drive back home to get the documentation that we required. She ought to be ashamed of the way she conducted herself. I want to also add that the entire staff seemed to have a very laid back lazy demeanor. I supposed this could be due to very poor leadership example. read more

Disgusting management. Racial profiling and physically closed the door while I clearly was paying. Short manager with little man syndrome you need to be checked by corporate!!! I shop here all the time and he always has stupid look on his face. My boy reason why your store doesn't have customers because you act a fool!! read more

Absolutely worst customer service ever. Marissa was ridiculously rude. I bought 4 items, the price came to $43.03, she tells me we're having a coin shortage and she has no pennies but can give me $.95 cents instead of $.97. So I said that won't be ok, why should I eat the difference because your corporate business isn't prepared? It's actually illegal to over charge me because you are short. She says "are you really going to cry over two pennies?". Yes I watch my pennies, that's why I'm here buying stuff and you'll be working here till your 60(I didn't tell her this). The manger on duty a young man is aloof and had no idea what was going on. Didn't seem to understand how rude that was and didn't seem to care that she was still giving me attitude right in front of him. He needs to be fired he has no control over his rude, privileged millennial employees. Will be contacting corporate unless they wanted to reach out to me first here. read more

I really appreciated Adina's help as I searched for the right and affordable pair of running shoes. She helped recommend several pairs and would help prepare the shoe for me to put on easily. I also got help from another young man who was just about to go on his lunch break but kindly took the time to answer my question (I didn't realize he was on lunch break until later). I would have given them more stars but I had to find them myself cause like other comments stated, it's understaffed. However, the staff is friendly and helpful once you do find someone! Oh and they do have great sales! I got an exercise mesh tank for only $2!! read more

Such a messy store! The employees were too concerned about their yelp reviews chit chatting, rather than ask if they could help me. I was literally trying to look for a specific shoe for like 10 min right next to like 4 staff (the staff was pretending to be folding & organizing the stuff next to the shoes). They were talking loud enough for me to hear everything they said. Not once did they look at me to ask if I needed help! They were just talking about their yelp reviews. Maybe they would get better reviews if they actually worked. There was all kinds of merchandise on the floor shoes were all scattered. It was such a mess. Messiest Big5 around! The only employee actually working was the girl at the register, she greeted me as I walked in & out of the store & was ringing up customers. read more

Planning for a camping trip, this is the place to go. We bought a flashlight, pocket knife, and a sleeping bag all under $75. Upon arrival, they provided a mask for my boyfriend since he forgot his. That was convenient, we didn't have to go buy one elsewhere. Also, I believe her name was Sherry, but she was helpful. There was a pricing issue to check, and she gladly went to check it out. Thank you Sherri! read more

I have never received such great customer service especially for an early saturday morning. I was running late for a baseball game and my son nedded cleats, Elvira the manager and her staff gave 110% and got me in and out, they were all so very polite and professional. Jann at the cash register was awesome. Thanks Big 5 for having such a great staff at the Azusa location. Thank you Elvira :) Thanks Jann and to the guy who helped me with the cleats, sorry i forgot his name . read more

By far the worst customer service ever.. We had visited this location last night and there was NOBODY available to assist. The associates were all crowded at the register (no customers) eating pizza and just talking very loud. Maybe about 10 mins into waiting around, I waved down a guy.. he just yelled from across the way if we were alright.. um, yes, could you get your ass over here and help me? He was very sluggish while attempting to fulfill our needs. During check out, the rude Filipina working the register told me to go to the other register clerk. As I walked around to the other clerk she then tells me to go back to her! After finishing our transaction, she rudely tosses my receipt and starts chatting with another customer. Felt as if I visited a Walmart. Will never give my business to this location again. read more

This is the Harbor Freight of sporting goods. Quality of workout equipment is mediocre. I've had to return weight plates after getting home and realizing they were misshapen. Wanted to purchase several $100 worth of equipment/gear. I subscribe to the newsletters so I had two different $10 coupons. They wouldn't let me split my purchase to save $20. That being said, I let them re rack all the items I wanted to purchase and walked out. read more

I stopped by two weeks ago to buy some new workout shorts & shirts. I was immediately greeted by Morgan, the store's cashier. She asked me what I was looking for and then directed me to the area of the store that contained my items. After finding what I wanted I went back to the cashier and when I commented that the prices of the particular items I chose were quite expensive, she asked if I had seen the discount clothing area and directed me to it...a completely different part of the store. I checked there and found a few items I liked and added them to my original purchase. The store itself was a little smaller than other Big5 locations I've been to, but it was organized and clean. The one downside; I had a similar experience to many other Yelp reviewers. Several of the floor staff, including the Manager, walked by me and looked directly at me, making eye contact, but not one of them said "hello" or asked if I needed assistance. Plenty of parking in a private parking lot. read more

I went shopping here for shoes for a christmas present for my little sister. When I walked in the store, nobody wanted to help me. I found a manager near the shoe section and he told me I should ask for help from the shoe department. Have you ever been brushed off by a manager? There was nobody in the shoe department! He didn't even offer to call anyone. Finally I got helped and bought the shoes... I didn't even realize the shoes didn't have wheels on them (they were heelies). Now I've gotta return them and get this whole mess sorted out. Thanks Big Five. read more

We are at our one year anniversary of Covid businesses are open down and some people are back to work I'm shocked to find out when someone in customer service position is rude and disrespectful over the phone Don female at this location was just that if she doesn't like her job or doesn't wanna work she needs to just another career path read more

I've been here twice within the last 24 hours. Terrible customer service, the youngsters working here are not at all attentive and don't know much about the products so why work here? I've come here because they're reasonably priced but I honestly had better selection and more help at a Sport Chalet. Bottom line is they're rude here! read more

The friendly San Dimas store called this store to set aside a pair of running shoes for me, I arrived find no one to assist me in the shoe department. After waiting for about 15 minutes (along with 3 or 4 other customers), I approached the store manager, informed him of the situation and asked for help. At least I got my shoes! read more

Big 5 Sporting Goods - New shoes! - Sporting Goods Near Me - Covina, California

Worst customer service ever...while the employees here rival the door greeters at Wal-Mart, that's all they are good for and nothing more. As soon as they say "hello" they disappear. The manager was more concerned with completing their closing procedures than with helping the 6 customers they had waiting at the counter. Told the employee we found that we had been waiting for 25 minutes for assistance and when she told the manager, he said "it's 15 minutes until closing" read more

I normally would't post a review for a Big 5, but this one was worth mentioning because of its size- This is a big store! I've been to several Big 5 stores in the past for random sporting goods or cheap shoes, and this is probably the biggest Big 5 that I've been to. Good customer service and obviously great selection. read more

Nice big selection, never fail to find what Im looking for. Employee's were helpful but didn't seem to appreciative. Always a nice experience though coming through read more

So far my experience from this store are positive. From the sales staff, cashier staff, and the supervisor, they are all friendly, courteous, and polite. A quality you expect from good customer service. Let's hope they keep up the good service! read more

Its just a typical average Big 5 store. The day we went didnt have that much customers. I was looking to see a pair of hiking shoes on sale but they actually didnt have my size. I will still come to this place especially when things i like are on sale. They usually care few supplies so when i see sale - grab them asap. read more

The staff has been amazingly helpful. They had everything I needed for my ten day hiking & camping trip with three days of kayaking. This store #372 in Covina is well laid out & lots of fun. read more

Had a great experience today with the Manager Ruben. Had an issue with the shoes I purchased a few days ago and was worried about the process. Ruben made this process very easy and I was in and out with ease. This is why I continue to come back to this location. Friendly staff and great leadership. Thanks Big 5. read more

Terrible service, never enough staff..unfortunately there are not alot of sport stores around..

Pretty bad customer service. Cashier doesn't call for back up and let's the line get obscenely long.

Went to look for two chairs on my way to a baseball game. They sold out of what was on sale and didn't have any other chairs on the floor to sell. When i asked the cashier she said they were in the back. I was in a hurry and didn't have time for one of their employees to go to the back and get a chair. Why wouldn't you have chairs on the sales floor? Dicks has several. read more

Their cashier Marissa has no customer service skills! I made a purchase today and asked her if I would benefit using my $10 off coupon or 15% off my purchase ? She didn't say a word. There was actually a few seconds of silence. I told her that I have had other cashiers in the past that would check to see which one was a better discount. Her response " oh I don't know." So, I did the math and used the appropriate coupon. I paid and still said, "Thank you and no thank you back or your welcome!!! She clearly needs to be taught customer service skills!!! read more

i went here yesterday to buy a small personal trampoline and an inversion table. they had plenty of staff to help me, they didnt rush me along and carried the heavy boxes to my car.. and they always have REAL sales. read more

I came in yesterday to buy softball equipment and this young man named Sergio was really helpful and found what I was looking for. He also recommended which products were better and even went out of the way to check which products were on sale. He provided me a wide selection of softball cleats to choose from. Overall it was a good trip, will come back for their awesome deals! read more

I had recently visited the store and once again was disappointed. There is never anyone to be found in the shoe department. I was in the same spot for what I counted as 15 minutes and no one asked if I needed any help or even acknowledge my presence. And when I finally got tired of it and went to go try to find someone who work there I heard them in the back just chit chatting. So much for customer service. Nice to know that they get paid to just sit around and gossip. Never coming back to this store again! I wish I can give them negative stars because they don't deserve any read more

This store has a nice layout and seems to carry a decent amount of merchandise. Here is the rub: multiple items do not have prices, all throughout the store. We found athletic socks that had bright pink sale stickers on them. When we went up to the register, one pair we grabbed didnt have a pink sticker and the other pair did. When the socks were scanned they came out two dollars higher than the original printed price on the item. We pointed out the pink price sticker, and the factory printed original price. The manager abruptly told us that was not the right price, even though the stickers were on many socks, which were both the same type from the same rack. There was no negotiating, pointing out the fact that the items had the pink price on them all throughout the rack, etc...we would have to pay full price...she took the pink price off and went to the rack to remove the rest. This is POOR BUSINESS and we left without making the purchase. It was so frustrating to go throughout the store, looking for prices, only to find nothing and then to find sale prices that they would not honor. I wont be back soon, that's for sure. read more