Great deals all the time! I was looking for flats last months and was glad to see that they have more options than other shoe stores/sections I checked out. Glad to see they have multiple sizes still in stock for most of the styles. There were also a few styles of shoes in the clearance sections it not as many different styles as I would have preferred. Had to wait in line for a few minutes before a staff member helped me with checking out but otherwise, the staff is friendly and helpful. read more

The employees are wonderful. They helped us locate a particular style of shoes for my picky son and didn't mind when he tested them by running around the store. And when it was time to pay, they made sure that the boxes contained the correct size shoes and stacked all the coupons I accumulated to maximize my discount. Service with a smile and then some. I love this store and the people that work there. read more

Service was very poor I found a pair of shoes that was 50% off when I was gonna pay for them I was told that I could only get 25% off I didn't get the shoes do to false advertisement. I won't be coming back to this location or chain stores again read more

Store was a complete mess, I went back to do my holiday shopping and I saw no one on the floor. I was hoping it looked like that due to the holidays but turns out they were all talking at the register when there was people needing help! Overall my experience was per usual. Emma I believe was great help when I was ready to check out, even helped me add an item so I could get an extra coupon. read more

Off Broadway Shoe Warehouse - Shoe Stores Near Me - West Covina, California

I was very disappointed by this store intentionally misleading customers with their advertised prices. I went in to buy a pair of shoes that were advertised as on sale, only to find that they were actually charging full price for them. When I asked the cashier about it she said that some shoes just got mixed around. At least she was nice enough to give me a small discount after I asked. Do better, Off Broadway. read more

Went in on the evening of 4/17 just before closing. Can't remember the ladie's name unfortunately that helped us, she had long brown hair but wanted to say she went out of her way to go above and beyond and provide us with stellar service. We asked a couple of questions regarding cheerleading shoes and she walked us over to the correct area and then she went and picked out five or six different shoes for my daughter to try. She made our last-minute shopping experience very easy. Great customer service. read more

Off Broadway Shoe Warehouse - Shoe Stores Near Me - West Covina, California

Get selection and good prices on shoes. The customer service was above and beyond by Diana S. She was bubbly and very welcoming. We will be back to get our shoes here every time just because of the service. I highly recommend this store. read more

Whenever I'm in this mall, I stop by to see what grabs my attention. Off Broadway is like a really nice WSS. Excuse the lousy example. But I really like that they have a huge variety! You pick your own size and they have a few seats and mirrors to help you find the right fit. Staff is always helpful and happy. I come here often. Good deals and they also have hats and other apparel. So shout out to the workers for always giving me a good experience. Keep it up read more

Cashier Diana was very polite and costumer friendly. She is a great example of customer service! Keep up the good work

I bought two of the same shoe that was part of their BOGO sale. It was a good find because I could not find anyone else offering any type of discount on this shoe. They did not have my size so they had to place an online order for me. I ordered two different colors in my size, then I sent a message to the website the next morning asking to change one of the colors. I had to go exchange the shoes back at the store for another home delivery. I have the shoes I want now. Pros: -Shoes seemingly defect-free -Two store associates and one store associate over the phone pleasant and helpful. -Receipt said 7-10 business days for deliveries, but I got both of mine in around 2-3 days. Con: -While logged in, the website showed my order under my account, but it still made me put in the tracking number and email to track my package, and it was not able to recognize it. -I sent a message through the website, and they did not respond. - My name was spelled as "RICHARDO" on my initial receipt even after giving her my DL for my information. I thought correcting it on the website fixed it, but no, it was on the shipping label of the second delivery. This particular misspelling of my name happens way too often for me, and is now a huge pet peeve of mine. You guys can have the fifth star if you respond telling me it is changed in the system. read more

Markdowns, markdowns, markdowns. When I was younger...who cared about markdowns. Run around to all different stores like a crazed maniac to get a bargain. Should have stopped in here, because the prices at other shoe stores are no way close to some of the deals I got here today. Place is clean and a pleasant lady named Valerie was cleaning up the place and assisted me. She had great knowledge of the line of products that she sells. She also noticed a slight flaw in a shoe and immediately removed it from the salesfloor. That was cool. At checkout Stephanie was really great and pleasant and got me out of there really quick. Great fast service. Good selection, clean place and the inside is pretty huge. I'll be back. read more

Off Broadway Shoe Warehouse - Entrance - Shoe Stores Near Me - West Covina, California

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Love this store! So many shoes and styles to choose from! They were doing a buy one get one pair 50% when I went so that was nice. Also check their website in case sometimes they have coupons on there. Great employees and great deals. read more

Off Broadway Shoe Warehouse - Shoes - Shoe Stores Near Me - West Covina, California

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Hmmm, I haven't been to this side of the mall in a while so I was surprised to see this new store. Looks good from the outside. Big with lots of selection, so we went in. There were 2 people at the cashier counter when we walked in. Greeted us but weren't really that helpful, we had to ask where the men's section was. It was a Saturday and it wasn't packed, there were only four other people in there. Anyways got my son his new pair if kicks and black Nike socks. I'd rather shop online but hey my boy loved his shoes so I guess 3 stars. read more

This is one of those 3.5 star review. The customer service was non-existent but the shoe selection was nice. So many shoes and not a lot of help. No one is gonna say Hello, is there anything you're looking for? Oh casual sandals, they're over there. You have to walk down every aisle and browse in order to find if there is a style you like. If you enjoy shopping you will enjoy the setup. The store did had some nice shoes and good deals. read more

Showed up at 10am, like their website indicates. Apparently they don't open until 11.

First time at this store . Christian was awesome very helpful he needs a raise ! Keep up the good work

Pleasant 2 visits! The customer service I received from Arianna and Raeschel (hope I spelled her name right) were very helpful. Both visits, I was greeted and asked if I needed help. Even though I didn't need any assistance, it was nice for them to ask. I came here for some running shoes, and walked into a BOGO50 deal, which was very convenient. I needed shoes, and my brother needed shoes. During checkout in my first visit, Arianna told me there was a $10 online coupon for purchases over$65. Even more perfect! I decided to get some Nike slip-on sandals and Addida socks to take advantage of the deal. Second visit, I came to do an exchange on my brother's shoes. I walked out with the exchanged pair and another pair to stock up for my bro. This time Raeschel reminded my of the $10 coupon and told me I had rewards which I used and only had to pay $30 rather than $70. I don't always find what I need here, but when I do, it's a deal! read more

A shoe store review by a guy,why not?Every time I come into this store I'm always greeted and asked how I'm doing.Great customer service and who says shoes are just a girl thing.Guys like to style and profile the kicks also.Right off the bat one can get a discount upon checking in,nice.They have a good variety for men and woman but not really for the kiddies.The prices are pretty good,for example I bought a pair of Sperry Top Siders for half the price I would of paid for @ their store in the Glendale Galleria.So to the point,wide isles nice selection good customer service and if one can't find his or her size I'm pretty sure they'll call another location to get what you need.You can't take my man card because we all love a dope pair of kicks! read more

Horrible customer service, never shop here. Employees input the wrong address so your orders are sent to someone else. Glad to give free shoes away! Would suggest management to train staff on in store ordering. Please do not shop here. read more

This shoe store is a new addition to Westfield West Covina. The store is huge and very spacious. Appears to be very clean & nicely organized. Sales representatives are also very helpful & nice. You can find a wide selection of shoes for men, women & children. I've only browsed through women's shoe. They have a nice selection of flats, heels, & boots. Wish they had more designer brands, but prices seem decent. My $20 off coupons came in handy. I was able to find four pairs of cute flats for work. Be sure to take advantage of Encore Rewards. At the bottom of your receipt you'll find a dollar amount which you can redeem on your next visit. So far I have collected $10 (valid until April 2013). I can redeem it now of wait until I collect more rewards. Dilemma! Overall, store is well kept. New store is clean & nicely organized. Sales representatives are also very helpful & nice. read more

Everybody knows about Off Broadway Shoes selection and coupons so this review is strictly on customer service. Jeanine customer representative assisted me with the exchange of my shoe color without a sales receipt. She needs to be recognize for outstanding customer service. She is very friendly and has a warm welcoming smile. Throughout the transaction she was extremely patient even though a line of customers was forming. She calmly asked for assistance to help with the customers and my transaction. She even apologized for the delay which was not needed. Overall, awesome customer service. read more

Anytime I can get shoes that are regularly priced for $95 +tax for only $35 I'm happy! I love this place, but I've had to cut back because the girls that work there started to know me by name. They also have a rewards program where you get $15 off when you reach a certain number of points. I've found they've had a few great deals in the clearance racks where their already discounted shoes are marked an additional 10-70% off. Since I have small feet, so I want some sneakers I can shop in the kids section too and their shoes are always less expensive. One of the perks of being petite with little feet. This store is great because it's close to home, but if I feel like taking a drive to the Ontario Mall the outlet store has an even bigger section on shoes which I love too. read more

I shopped at the store late Saturday night. My son's shoe size is wide and i have been having a hard time looking for one. I found a shoe but, the store don't have the right size. A young lady named Rachel was the associate who helped me. She told me that she can do a charge send for me if can find the shoe in another store. Luckily, she was able to located the shoe. She was very knowledgeable on the merchandise and she explained how the sizes run. She end up the sale by asking me if I needed extra merchandise like socks. She told me about the point program of the store and how I can accumulate points every time I buy a merchandise from the store. When I left the store, I accidentally left my wallet at the counter. I only found out when I was about to go to bed. It was already late for me to call. I was so desperate, because in my wallet were my credit cards, and few $100.00 dollar bills. I thought, that I had a slim chance of getting it back. The next morning I called the store and to my relief, they have my wallet. I was really impressed by Rachel's honesty. The store is VERY LUCKY to have an honest employee. I hope the store appreciate her, because I do. I got my wallet back the same way I left it. Thanks Rachel, you just probe that there are many good people in this world. There is still faith in humanity. read more

Good place to shop every employee there is friendly and helpful. They have good customer service . They have wonderful sales and not to mention great styles. This place is wonderful to shop in they have shoes for the whole family if you are looking to save money this is the place to go. read more

My new fav shoe place!! Prices are reasonable, the store is bright, clean and super organized! And did I mention the store is HUGE?!?!? SO MANY SHOES!!! they also have socks and purses too :) clearance is nice too! Stop reading this and go to the mall right now! read more

Watch out, their prices are not accurate--they don't honor their sales prices. Rude managers as well. Go to DSW Eastland--better quality and prices. read more

Off broadway in West Covina is huge! It's located upstairs outside of Macy's. It has a wide variety of shoes from children's, women's, and men's selection and a variety of styles. Whatever sort of shoe you need, you'll find it here. Would recommend coming here and signing up for rewards. As far as customer service goes, it's okay read more