I placed an online order for a hat at right when the store opened, and expected the order to be fulfilled or at least updated throughout the day. After hearing nothing, I called around 8:00 PM to check on the status. I was then told that the item had been sold earlier that morning and that my order would need to be canceled. What is especially frustrating is that my order was placed before the item was sold to someone else. Had the store processed online orders when they were received, the hat should have been set aside for my order instead of being sold to a later customer. Because my order was not handled in a timely manner, someone else was able to purchase the item that I had already paid for. On top of that, nobody contacted me all day to let me know there was an issue with my order. If the item was unavailable, I should have been notified immediately instead of having to call myself nearly 10 hours later. Had I been informed earlier, I could have made other arrangements. Unfortunately, this was a birthday gift for my dad, and now I am left scrambling to find a replacement at the last minute. I understand inventory mistakes can happen, but the lack of communication and failure to prioritize or properly process online orders was extremely disappointing. I hope the store improves its online order system and customer communication so future customers do not have the same experience. read more

I come here for my family's shoe needs because it's convenient and the prices are affordable. You can sign up for discounts and earn points, which adds up to great savings over time. My only wish is that they had more staff available to assist customers--it would make the experience feel more personal. read more

The prices.To expensive. And the quality of some of the shoes are not the greatest. Please have cheaper prices .

Very clean and well organized store. This store is always fully stocked, prices are very good and employees are very helpful and friendly. Selection is huge and they carry all sizes to cater to everyone read more

WSS - Shoe Stores Near Me - Covina, California

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As soon as we entered the store we were greeted by the staff. A start for a great shopping experience. The selection of the shoes are amazing. I went in for a pair of sneakers and wound up purchasing two pair of shoes because the prices are so affordable. The store is fully stocked and organized. The staff offered assistance and we're very welcoming. The cashier who checked us out made our shopping experience a perfect ten out of ten. Will be coming back. read more

I was there yesterday December 17th doing some Christmas shopping.. I heard the "store manager" Rosie discussing something with another customer then she proceeded to call that customer a bitch. I found that very unprofessional and uncalled for So much so that I had to leave without finishing my shopping. I have worked retail and that is unacceptable no matter what the situation is. I wish I could put 0 stars for the inconvenience and the uncomfortable situation. read more

Workers here had crazy attitude especially some guy who was working obviously lazy. Some of there workers talked about me and my family right infront of us and overall help sucked read more

I ordered lots of items online. Went to their store to return. Not too bad to return items. They were ok. What I didn't like was the quality of their merchandise. It looks ok but when u actually use it.... Then it's not so great. Snow boots not warm enough. Ski pants not warm enough. And they sold me a ski "jacket" that wasn't warm enough either. When I got to the mtns I was talking to other skiers about my "jacket". They said that the item wasn't really good enough to be classified as a "jacket". It was more of a "shell" that u might put over a jacket. What a waste. But I will say that the boots, pants, and shell the store let me return even though I had worn them. So I thought that was good. read more

One star from me this transaction was going to be smooth I had spent over 100 so I can get $20 off as the coupon stated. However the cashier was very rude said I "already redeemed" excuse me ??? I get this coupon from a neighboring restaurant && that's the excuse you give me?? I explain this to her but she really don't give a duck. Instead of saying I redeeming go get your manager. Nah just kidding remove all the shoes I refuse to buy now. read more

This company as a whole is terrible! You cannot make online order returns to the store. If you purchased online and picked up at the store, you have to call a number with MINDLESS associates to get a shipping label. I don't see this place staying in business much longer. read more

Clean store friendly, helpful employees, great prices. Lots to choose from. New fashion

Came here with a groupon ($20 for $40 worth of merchandise). Pros: -Friendly service -Hello Kitty purses for kids of ALL ages! -Cheap NO NAME BRAND items. For example: *shoes - 2 for $15 (seen throughout the store; dress shoes, sneakers, heels) *heels - $5.99 (sling backs, pumps, regular heels) *tops/blouses - $5.99-12.99 (includes trendy tank tops) *jeans - $8.99 (skinny/straight leg) Cons: -No fitting rooms to try on clothing (you're allowed to return items though!) I asked if I could try on some clothes in store anyways, not a problem! FREE SHOW! ;) Not really... I was fully clothed during the process. Come on, there were kids in the store! -Selection is not very large for woman's and children's shoes For the easily amused: -They found an alligator lizard in the store (see picture!!) read more

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One of the employees Francisco showed excellent customer service. He went above and beyond to help me figure out what I wanted to buy. I will definitely be coming back to this WSS. read more

Francisco and another male greeter at the front helped me out. Great customer service. They also have a bike rack now. I saw a review from last year saying they couldn't lock their scooter because there was no rack but I was pleasantly surprised to see a spot in the corner. The only thing is I had to pear out oddly to check my bike. Not the best view since the rack is kind of far from the front entrance. read more

Last time I ever shop there. Me and my son went so I can buy him some shoes for school. When I found a pair of shoes I was walking towards the desk to pay, but then I noticed some air max shoes, which were by the door. so I stopped to check them out. As soon I went by that section the employee ran towards the door like if I was going to steal the shoes or something. It pissed me off but I decided not to make a scene and bought the shoes I was holding anyway. The fact that this was the only place that had shoes for my son was the only reason I still gave them my business. There greeter does a really good job on making you feel like a thief at all times. read more

Went to go return a birthday shoes my mom gave me because they didn't fit me only tried them on then put them back in the box the shoes don't have any scuffs or damage or wear and tear yet they still denied my return said that they were really strict with return policy so if your gonna try to return shoes that don't fit make sure you wrap them in plastic as to not get a bit of dust on it so you can return them thanks for ruining my moms gift read more

WSS - Shoe Stores Near Me - Covina, California

Wow wow wow people are friendly and and knowledgeable. Enjoyed selection and options. Will come back read more

I went to this locate today to purchase a pair of walking shoes and I was turned away because I rode my electric scooter to their store and was going to walk with it inside. There was a man inside the store standing by the door. Who I would assume is there loss prevention employee to prevent theft from occurring. He told me I wasn't allowed to bring my scooter in the store that it was against store policy and proceeded to point at a sign at the top right corner of the door in such small print it was hard to read. There is no bike rack outside of the store where it could be properly be lock up while I went in the store. I won't be going back to this store again and will also be taking this up with the corporate offices. read more

My 1st time here, nice prices for section, I feel the store don't have enough sizes in stock, need more sizes.... the worker Joanna was helpful in telling me how to get a coupon, by going to Retailmenot and that was helpful to me in saving money. I would hv given 5 stars if they had my size. But I will definitely be back, I signed up for the reward points for $10 off after I reach 250 points. read more

WSS - Shoe Stores Near Me - Covina, California

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Very good customer services, especially from Jackelyn. She help us yesterday evening, and they also have good deals, and a lot of new stuff, definitely one of my favorite shoe shopping stores I recommend. read more

I went to buy working boots for my husband he loved them ,next day he took them to work ; left foot was feeling uncomfortable tight .I took it back n the staff was very nice when I went to buy them also when I went to exchange them . They are some different rules but staff is very good at following through. cashier #012365 was polite n helpful. I am great full for having stores with staff that understands costumers . thank you!!********** read more

Great customer service very helpful and friendly. The store is large and has plenty if parking. It's across from sky zone. read more

The store itself seems to be a bit of an identity crisis. The majority of the shoes are for men. They have a women's clothing section, but no dressing room (though one of the staff said they had a return policy to compensate for that shortcoming). It looked like the customers that came into the store were primarily young families. The music playing in the background was hip-hop and rap. I'm not sure if it's this particular location or the chain itself. I'll be checking out a few of the other WSS stores in the future, so stay tuned. The place is clean. Service is friendly. Plenty of parking, as they share a lot in a large plaza. The brands that they carried were small labels, except for their sports shoes. But as such, the pricing is fairly low for many of there selections. I came here hoping to find a good casual shoe. Didn't really find one I liked, though if I were looking for sports or skater shoes, the story might be different. read more

Great customer service. I was looking for great walking shoes for my trip. Found what I needed here at a great price!

Thank you WSS and thank you Jose G. You guys have responded to what one of my request was, and that was to get some coupons. I received these coupons and oh man they are great deals. Im 100% sure I will be coming back. Once again thank you and keep it up. read more

WSS - This is the best deal in town hands down!!!!!! - Shoe Stores Near Me - Covina, California

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Very attentive! They have a small selection on women shoes but I was able to find some Nike's in the kid's section that fit perfectly. I read a comment on this thread that said 'they assume you are stealing'. I'm sure it's a misunderstanding because every single staff member asked if I needed help and constantly picked up after every customer that misplaced a shoe. They honored a coupon I had without a hassle too. read more

Good customers service and helpful employee. The store was neatly stocked. Short lines.

Bought shoes returned them less than 2days the receipt said 30 days original. Called corporate they said will call back in two days never did lol lied to right over phone, customer service never even documented the phone call. read more

Disappointed, came here a month ago to buy some Jordan's and they were all bragging about a extra 25 bonus buck card if you spent 75$ I think it was and you had to use before January 28 2018 , but what I dident know and they dident say was that you had to spend at least 75 $ to use the bonus bucks , it said it behind the card in the small print but all over the card ( in big print In The front ) it says 25$ bonus bucks and also said it all over the walls , so I'm thinking I can use it on its own but nope. I bought the Jordan's thinking I got a extra 25 bucks, They sure pulled a fast one on us this time but it's what Evers I know making there money is what's most important. Just feel a little swindled. read more

Very helpful staff, I'll be back soon, girls are nice and bring fast service.... besides the savings i wouldn't recommend another place to buy, this is the best read more

Great friendly people here and very helpful. Come to my man Jose for great customer service.

I love this store!! They have a great selection and great prices. Their customer service is amazing because they always ask if you're finding everything ok read more

Great customer service always helpful they always have the latest shoes and the store is always clean and great parking this store has great prices and everything is always marked down I love WSS I grew up on WSS I remember this from my child hood read more

Love shopping at the store they have a wide variety of different shoes that my kids can pick from I do miss the sale that they used to have where you can buy two pairs of shoes for $35 or two pairs of shoes for 20 bucks read more

February 10th I purchased three pairs of shoes from the Covina location of WSS. March 14th I noticed a defect in one of the shoes I had not yet worn. No worries, I have the receipt. I will return to WSS for an exchange. Not a refund. Not for a different shoe. Same shoe same size. WSS refused to exchange the shoe. It seems that their policy only guarantees exchange within 30 days no exceptions. I managed a shoe store for 10 years. Our policy was, "please your customers" No exceptions! WSS you have lost a valued customer and I will expose your self-serving policy to all who will listen. For a 15.00 retail cost, you will lose thousands. The customer is not always right, but as a retailer, you absolutely can make exceptions I know this for a fact. You should send your managers to some marketing seminars. Happy customers should always be your goal. Store credit and a smile go a long way. Good Bye, Good Luck. read more

The employees were really nice, friendly and had great customer service skills. They are well organized and quick to help a customer.

I should know better than to shop at wss in covina. This place has the poorest customer service. The female cashier has poor communication and social skills and the two rental security guards look silly standing in the front of the store as if its a nightclub. I was in an aisle looking at kids shoes and a snot nosed kid began to restock. He had the nerve to lean over right in front of me to stock some shoes and did not say "pardon" then he proceeded to stand in the way of the shoe display i was checking out. So rude! I told him " hey kid move outta the way". Im just over this place. The cashier girl didnt even greet with a hello just rang my purchase and took my money with no thank you please come again. What has happened to our youth? What has happened to customer service? I will never come to this place. The kids that work here come across as middle school drop outs. read more

This store is a huge hit or miss with there selection. Its great with the Groupon deal $20 for $40 worth of merchandise. Service is pretty good on different occasions. good hunting =] read more

Worst customer service and inconsistent with policies. Always use coupon on my phone and they made me drive home and bring in paper coupon. They were also extremely rude about it. Baldwin park store is much more consistent. Manger at this location has a very low level of customer service. read more

Picked up some fresh black nike airmax for the night shift I'm working. Staff was not that helpful . Place was atleast in order. Most of the time it's a mess at WSS . Their prices are comparable to all other shoe stores. Convenient they stay open late. read more