It's the best place to get the coolest gifts for the teenager (and teenagers at heart!) in your life. They always have great sales going on so that helps a lot. What I so appreciate is that they have an option where you can ask the item to be shipped to their store instead of to your home since there is a minimum purchase amount you must meet before availing of free shipping. I don't want to have to spend on shipping but I also don't want to have to blow all my money on things just to get shipping for free. This is a nice compromise. The staff is so helpful, especially Pow. She helped us navigate the store and find what we needed. But then again, getting lost in all the merchandise isn't so bad because they have so many little knickknacks you can examine. My husband always has to pull me out of the store because left to my own devices, I'd probably linger there for hours. read more

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Been such a long time since I shopped at a hot topic store. As usually when you enter it feels like a dark mysterious dungeon and your squeezed between corners and aisle still of merchandise on sale or on a bogo % off. The back is still their clearance section where you can find super large t shirts on sale and other items at great deals depending on how long it's been on shelf. Staff are usually friendly, you may come across that one staff who looks at you with a death stare but still tells you where to find what you are looking for. Most of the time you get the staff who looks like they won't help much but end up being a super sales person. They sell so many things now such as blind boxes and ramen bowl kits. They still sell the usual outrageously funny and weird clothes, belts, pants, jewelry, accessories, and toys. I'm glad to see the place is still around. read more

Noah and Pow were very helpful. They had a sale in the store and the kids and I took advantage of it and used the coupons we had which we were able to combine. Thanks to the coupons, I saved about $100 on a cute mini backpack, hat, and 8 shirts. read more

I had some of the friendliest workers who were probably the most amazing Hot Topic employees I ever met. I don't know their names, but I was here at noon. The man asked if there is anything I needed help with, and I just told him that I wanted to use a coupon, but it was online only. However, the man said the store will still allow the discount. He was definitely a cool store employee. In addition, the female employee who helped me out was also cool too. She was trying to get the code to work, but it failed. Nonetheless, she said that she would still discount the total and told me to save the code for online. So I saved quite a bit when I purchased an Invincible mystery figure and a mystery Spider-Man magnet. Like how cool is that?? It's all thanks to the two employees who were super cool about it! read more

Hot Topic - Accessories Near Me - West Covina, California

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I was just there last night and the service was great. There was a girl who helped us and she was great. Very friendly staff and very organized store. They have a really good selection of items and a decent sale section. I was also able to save some money by signing up for the rewards program. I would recommend read more

Once in a while I like to find my current fave tshirt/ accessories, and I always find it here. Especially my kids now keep changing in what they are into depending on the season (Fortnite, and some other things that I don't remember), and its nice to have a physical store for me to browse and decide, instead of buying things online. Staff are friendly, selection are amazing, with lots of clearance and promotion going on. Staff are knowledgable and helpful with what Im looking for. Definitely A star! read more

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The stuff here is so cute and the staff is always so kind and attentive. The only thing I would say is beware of buying jewelry because it breaks easily and see if there's a better deal online first read more

The kids that work here are so helpful and friendly! I love their energy. Keep up the good work West Covina Hot Topic!

Great place to find awesome slogan Tee's, Band tees, Funkos, Accessories , And a for sure place to find Halloween necessities even before the Halloween stores open up . The staff are always friendly and willing to assist you with questions or seeing items or to just simply say hi and welcome you to the store . read more

Hot Topic - Accessories Near Me - West Covina, California

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There's a few hot topics around me, and this by far is the best. The location is small, however it is well organized. The thing they won me at this store was the CUSTOMER SERVICE. They're always friendly and always happy to help. Now a days, It is very hard to find a retailer with decent customer service. Thank you! read more

Hot Topic - Accessories Near Me - West Covina, California

This is one of my favorite Hot Topics to go to, but the girl with the curly purple hair that works here is seriously lazy, and rude. I've called this particular HT on one occassion to ask if a certain Funko Pop was available, without checking she said they didn't have any (she has a distinct voice, so it was definitely her). I come in the same day, and find it on the shelf. Seriously too lazy to even check the shelves or look it up in their system...... A different time, my boyfriend and I came in and asked if they could check the top shelfs for a particular Funko Pop, and she said sure, but we waited 20+ minutes before finally giving up and leaving. Totally forgot about us. I don't care if she was busy, she could have asked one of the other workers in the back to do it ........or better yet, give us the ladder to look ourselves. read more

Went in the other day to buy some Star Wars items that I liked and the girl didn't bother to tell me that if I bought two items Star Wars you get one free. So I get home to look for some shirt online and bought all the items online and then went the next day and returned the stuff. The short girl there has a bad attitude I'm going now to Puente Hills Hot Topic because this one is no good. read more

I love that all the staff are enforcing mask wearing, wiping down the counter after every customer and counting at the door, it makes me feel safer knowing they're taking care of their staff and customers. Samantha helped me out and she was fantastic! Please keep hiring great associates like her. Can't wait to come back in January and spend my hot cash! read more

I had purchased my items online but I had my items delivered to this store. I had called yesterday, to ask if my stuff had been delivered yet. Since I had never received an email about it being delivered. I was told my order was in the store. I went in today but it turns out my items were canceled. One of the employees named Antony apologized for it getting canceled. He managed to locate the items I ordered in the store. I had to repurchase them but the items were original priced so he gave me a discount. Which I appreciate since it was not his fault. Rather it was the hot topic people who deal with the emails who are at fault. Other then that I love this store and thank you Anthony I appreciate! read more

This is my first and last time stepping into this location. The employees at this location are VERY RUDE. The lady at the register asked me if I wanted my receipt in the bag, I briefly said no. She continued to say "SO YOU WANT IT HANDED TO YOU?" The tone she said this to me was also very sassy. Oh, and I also had a coupon sent to my email since I signed up for newsletters online and the store manager was being rude and asked where I had gotten the coupon from and made me feel very uncomfortable. This experience was not pleasant in the slightest. I do not recommend this location, you're better off going to another hot topic nearby. read more

Me and my friends came in here to do some holiday shopping & The bald ginger employee was so rude to me and my friends. Like I get that he was irritated with all of customers doing their holiday shopping but damn, it's not my fault he's working in retail. And the store was a hot mess. Hot Topic, more HOT MESS. We left without purchasing anything because of his service. read more

These guys have horrible customer service. I placed an order for a Super Sonic from them over 2 months ago and they said they couldn't find it. But I knew it had arrived. Plus the man who tried helping us was rude. Plus their selection of items are terrible. They used to have so much My little pony items but now they have little to none of that stuff anymore. I definitely don't recommend you come here. read more

By far the most annoying customer service experience in history. It started out ok...we were greeted when we walked in. When I found a tank I liked, the sales girl helped me find my size. So far, so good. It was smooth sailing until I got to the cash register. The sales girl was trying to ring me up, when out of nowhere another worker starts trying to upsell me. I understand it's retail and they are required to try to add more to your sale, but this went beyond that. This guy not only tried to push other items on me, he actually tried to talk me out of the shirt I was buying. I told him repeatedly I wasn't interested...I just wanted my shirt. At one point, he looked at me and said, "are you serious?" So rude. If I didn't really love the shirt, I would've walked out without buying anything. This guy was a complete jerk. He had no business even interrupting this girl's sale in the first place. Much less trying to tell me what I should or shouldn't be purchasing. I'm glad I don't live anywhere near this store, but I wouldn't go back even if I did. read more

I've been coming to this Hot Topic for years and have always had a pleasant experience! But within the last year I would say the staff here has been amazing. I do frequent a lot bc I love the anime merch. Ryan and Adrian are always so helpful, friendly, and kind! It's so nice to walk in, have such a comfortable atmosphere where you feel like family. Seriously love this store and it's workers! read more

Oh em gee!!! I just left Hot Topic in Plaza West Covina. I have NEVER had such great customer service. The Assistant Manager, Yoli, was so kind! I needed a Rolling Stones shirt for my concert tonight. All tht were left were big or super small sizes! Yoli offered to help me cut my shirt to make if fit and be super cute!! She literally went out of her way to transform my typical "guys tee" into a super cute and girly tank! This girl needs a raise and a promotion!!! Excellent customer service and great conversation while my husband and I waited. Thank you thank you thank you, Yoli!!! read more

Stephanie was so very amicable and kind!! If I ever need to make any Hot Topic purchases I'll be sure to come to this store just because she and the staff are always willing to help and go above and beyond. read more

I went in today on Mothers Day. There were two gentlemen working at the time of my visit.. They are the most helpful, funny, and extremely wonderful store employees I have ever encountered in any HOT TOPIC establishment! They were very attentive, offered all promotions going on, actually took the time to help look for specific items. By far, the BEST hot topic store. read more

Customer service is always great, employees are always helpful and promoting their sales. Usually have something cool going on like the buy one get one half off band shirts, or the $10 off $30 purchase, stuff like that. Check the back racks for shirts on sale, Ive found some pretty sick old school punk rock shirts a few times :) read more

Friendly employees they were very polite and helpful. My daughters did one shopping their own. Will definitely be going back.

While I wasn't in here to buy raver pants or a spiked necklace, they did have 2 records that I ended up buying based on a recommendation. It was the oddest place I thought I'd find music I actually liked from Hot Topic that didn't involve rockabilly or emo bands. read more

Rude ass bald guy employee. Was very rude and sarcastic. Literally left the store because of him. Can't believe the way he talked to me. The store was a mess and he had the audacity to make a rude/sarcastic remark about how i wasn't helping clean. Hello ? I'm not an employee. The store was crowded and it's a few days before Christmas. What do you expect? Didn't even purchase anything because of him. read more

I hate going into this store because it is so tight in there,its always crowded and im sure it's not to code with the space it needs to be,trust me i know i used to be in retail and made sure it was wheelchair could fit in the area,hot topic would fail this in a second.Make some room in that store!!!! read more

Horrible service the employees are not friendly ..I came to pick up an order for the second time and it will be my last .both cashiers were standing talking by the computer took 5 mins before they turned around and asked if I needed help...the associates are lazy !!! Terrible read more

My friends and I really loved the customer service here. The lady who helped us was really nice and helpful. The items we wanted were not at this store but she was able to call another hot topic store for us that still had the shirts in stock and reserve them for us so we could get the buy one get one 30 percent off sale. Didn't get her name but she should definitely get recognition for her above and beyond customer service. read more

tterrible service on multiple occassions, either they don't give a shit if ur there ot they're up ur ass about some sale. They play favoritism in their hiring and there's only one good employee if he wasn't there this would be by far the worst hot topic ive been to read more

I did get some good stuff here and the people were nice, but when I went to Puente Hills they just had better stuff (I think their location is bigger). I got Ariel merchandise (perfume and ring), Supernatural wallet, a Beauty and the Beast pocket mirror and two pins. My total was around $45, but I used the $10 off $40 coupon from the Puente Hills location so my total was about $35 and I got $15 Hot Cash. My rating is more like a 3.5, but since there's no half stars I rounded up because overall I had a good experience. read more

I have gone back and the workers there don't seem so desperate to make a sale. Or maybe there were just less workers or more shoppers.

i'm a huge stitch fan and was looking for the stitch and scrump pillow cases i saw on instagram i was informed that they did not carry them but the girl at the register looked it up on her phone and let me know i could order in the store and pick it up there i was excited if they had told me that at he santa anita location i would of done that there thank you west covina staff for you help sincerely l.cher of s.g.v read more

My favorite location because of Crystal ;) lol you-da-best lol my favorite store/best employees (crystal).

Awesome! So great to see Dragonball Z, Pokemon, and Rage Against the Machine T-shirts! Can't find those anywhere else!!

One of my favorite stores to shop at for my favorite pop culture and music likes. I always love coming here when ever there are sales and the employees are very helpful and professional. read more

I've visited 3 Hot Topic stores within a week and this one has the friendliest, most helpful and accommodating sales associates. They know customer service. This makes going in the stores instead of online shopping worthwhile. read more

This is by far one of the best stores i have been to in any mall around my area. The workers there are so nice and are great at making you feel welcome. They are very helpful when it comes to your shopping experience. In store pickup is so easy and they seem genuinely concerned about your product's condition. I've come to learn that the employees love to get to know who there regular customers are and that means alot to myself. Could not ask for any better experience in Hot Topic everytime I go. read more

The store itself is clean and well organized. The male working today was welcoming. Friendly even. Then there was the woman on shift. She was rude. She ignored my husband. She rolled her eyes and sighed loudly when my son picked up a keychain to show me. I made sure it was put back properly. When I couldn't find what I needed I went to ask her for help. (She was closest and he was busy.) I made eye contact and she turned away and quickly almost ran to the back of the store very obviously avoiding eye contact. read more

If I could rate them a negative, I would. -1 star for their DESPICABLE customer service. Screaming welcome at someone isn't enough, guys. And if someone calls and asks what time you close, you shouldn't say 8 and when you customer shows up at 7:10, you're closed. -2 stars because their store manager should actually have some managerial skills, like handling upset customers for a starter. -2 stars for the hazard they call a store. You'll spend your time in the store climbing over merchandise on the floor and turning sideways to try not to knock down the clutter thrown on top of racks. If you do parkour, you might get a kick out of this store. If not, watch your step. And -1 star because, sadly, the best way to describe this store to anyone is by calling it the McDonald's of mall shops. Staffed by rude, ignorant teens and a sloppy product. read more