Even though the items I was looking for weren't available, the 2 staff members working the closing shift last Thursday night were the nicest dudes. They helped me find out which stores might have the selections I was interested in and urged me to try calling them to confirm pricing and availability when they open the next day. Super helpful, friendly, and approachable. As this is the closest shop local to me, I do hope to be back here again soon! read more

Do not buy from this company unless you can try the item on in person. I ordered a pair of Bait brand shorts online in the size I wear in literally every other brand, the Bait shorts show up and they're easily 2 sizes smaller despite what the tag says. I tried contacting them through email to no success. Now I understand why they have a NOT DISPLAYED no return or exchange policy. Pretty shady if you ask me. I'd spend my cash elsewhere if I were you. read more

Great service but collection is lacking in shoes and apparel. Come to check out the place once in a while.

Got done with my hike and wanted something refreshing to drink. Pull up in the plaza and was fortunate enough to see Bait as well in the same plaza! I knew that after I get my refreshment, I will come in here for some quick window shopping because I always love the art work and merchandises sold here! I made it a tradition to purchase their transformers figure pops for my son. He loves to collect them!!! A bit smaller than other bait stores I've encounter but that don't make it any less unique :) The staff were friendly and helpful. Even complimented my name and told me there is a store named Colette in France when he went. I agreed and said that's true, I know I'm pretty famous lol! Just kiddinnng I would come again if I'm ever around the area read more

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Located in a plaza in Diamond Bar. My son wanted a Bait T-shirt, but couldn't order it online so we drove to this location to purchase it in person. There's so much eye candy for a collector. We ended up buying him two T-shirts and a pair of shoes, which he immediately put on the shirt and shoes when we got back to the car. Employees here were so very nice and helpful. My son loves this store and would come here again. read more

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I made a couple of online purchases recently and they all went smoothly. Each was shipped out the next day. I've also ordered from them years ago and they've been pretty reliable for the most part. They don't always ship out super quickly but it's been reasonable. I haven't ordered anything fragile so I'm not sure about how well they pack. read more

My go-to place for all things hype and geeky! I love all things sneaker culture and anime so this is the one spot that has it all. This location in particular has very good service and the people that work here are usually really nice. Every time I've come in, they're welcoming, friendly, and quite helpful. Some other locations don't even say anything to us when we enter the building. I love this location a lot and BAIT as a whole entity. Keep doing what y'all do best! P.S. Y'all needa stop using ringspun cotton for your collab t-shirts and your regular BAIT shirts. They're very thick and uncomfortable. read more

I bought a few pairs of shoes for my son that turned out reps! when I gave them to my son, they didn't fit him. Not even close the shoes ran almost a whole size smaller. We ended up selling them on StockX and they got returned back to us because they are fake. Don't trust this store. They are selling knock offs. read more

Everyone here is very nice and welcoming. But need to work on regulating the lines better when there are drops!

Nuts to see these other one star reviews. Honestly one of the most unique shops i've been to. They always have like one of kind pieces there. Some stuff is a little pricey but the quality of the clothing is definitely high quality. Everyone and anyone i've ever spoken to in this location has been nothing but nice and helpful. 0% issues here Overall such a cool place to shop for anyone who's into style . read more

Bought pre sale Squid Games Kokies in Nov 2021 at SDCC SE. Still no product. No notifications or updates either unless you send a complaint. No phone number and they respond when they feel like it. Terrible Customer Service!! The figures were expensive too. read more

Terrible customer service in store and online. I would steer clear from this brand entirely. I have had multiple bad experiences regarding online purchases. I also have had bad experiences princes in store at multiple locations in California. read more

Bought a few reaction figures. The cards are them are all bent because of horrible packaging. I reached out to them telling them about the issue and they dismissed me like it was nothing. Told me they had no control over the packaging. I told him it had nothing to do with the packaging. it was the way they packed it. They just threw them in the box. One side had no cushioning... The other side had some rough paper stuffed in it. You can tell they bounced all over the place. I would have liked at least an apology. I will not be buying anything from them again read more

Bait - Shoe Stores Near Me - Diamond Bar, California

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I love to shop here but their product options are getting smaller.... Shoes selections are great! They always pick the perfect designs to sell in the store. They have some of Nike, Adidas, New Balance and Converse that you normally don't see at regular retail stores. They don't markup the prices so much that they are reasonable and affordable.... I miss their sale items upstairs. They need more clothing options. Great service! read more

Really cool spot. I've been here twice. Was referred here by a co-worker and picked up a pair of Powder Blue lows. 2nd time coming was for the L & F drop. I've never camped out before and the system they had made it very fair for everyone. The store manager was super friendly and courteous to everyone waiting. They have all kinds of cool merch and a nice selection. I will definitely be back and refer friends and family. read more

Bait - Shoe Stores Near Me - Diamond Bar, California

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Love the staff and all of the unique finds!! So helpful and great stock! Will definitely go back for sneakers! read more

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If you don't know your shoe size, or if you don't know if a shoe size is true to size or not, you risk being SOL because they don't accept exchanges. Either know for a fact that the show you're purchasing is your size or shop at another retailer. I personally prefer to shop at a retailer that will do exchanges rather than shop here again. read more

On a boring Saturday, my husband and I made the drive to this store. It did not disappoint. We loved this store, the customer service was nice and the items they had were amazing. Ended up purchasing a WALL-E bearbrick to add to my collection. read more

I ordered a 400% Bearbrick on 12/2. The item was in stock & like many other reviews said, I was asked to provide additional, sketchy information because I was shipping to an alternative address. I did so on 12/3, without hesitation, because the Bearbrick was supposed to be a Christmas gift & I knew the mail was going to be a nightmare. The website says that processing time, under normal circumstances, is 1-2 days. There is a disclaimer that because of COVID, things will be delayed. Still, considering it was 12/2, I thought I would be in the clear for ordering a Christmas present. On 12/10, I reached out to customer service because I had been charged the full amount but still had no processing information. It was a Thursday. The response was that the item would be shipped by end of week or early the following week. I was pacified. Come Tuesday 12/15, still no movement on processing. I emailed customer service again for an update & received the exact same email back verbatim. I responded this time & asked for a more specific update, because it was clear that they weren't actually looking into my order. The response then was that I could cancel the order if I wanted. A few things here: 1. They already took the full amount out of my account. Not a hold. The purchase was processed. Considering the level of service I had received so far, I didn't have faith I would get the money back quickly. 2. Bearbricks aren't easy to find without an inflated resale value. So I waited. I waited until 12/20, when I tried one last Hail Mary for a Christmas gift. This time, the response said that my order should be processed some time in the up coming WEEKS. I printed out a picture of the Bearbrick for the Christmas gift. Luckily my husband didn't think I totally failed as a wife. The Bearbrick was delivered today. It shipped on 12/28. This is a trash way to handle business. Support your local resellers instead, clearly they can't be bothered. read more

BAIT is fuggin up !! BAIT HAS ZERO CUSTOMER SERVICE. About a hundred of us poor slubs sat in line at Comicon Limited in Nov. 2021 for HOURS to purchase the Kokies Squid Games figures. When the purchase was made we were handed some gold coins and told that the figures would arrive in March 2022. We were SHOCKED. But decided to wait. January passed with no updates. Then in mid March when we still heard nothing I reached out to BAIT and they changed the date to MAY then JULY then August or September. BAIT IS THE WORST. You have to hound them for information. They offer no discounts, no updates, nothing for the loyalty its customers have shown. NEVER AGAIN. BAIT IS GARBAGE and we will ignore this GARBAGE company and their horrible lack of anything resembling customer service and take our business everywhere else. read more

When I stepped in, I honestly thought I was in NYC or DTLA because it's rare to find such a cool store like this in the area! It was even weirder to find this place in the same shopping center as H Mart and Asian restaurants. Looking around, there was a huge, unique variety of clothes and shoes. And how they displayed everything was really cool and impressive. Especially with the huge animated Lebron figure in the front! While I browsed the clothes, the employees checked in on me and asked if I needed help with anything. There was even an upstairs that I checked out and I would've bought something if it wasn't so expensive. Overall, this place has a huge selection of high-quality clothes and hopefully, I'll be back here to find something affordable that I like! read more

Never buy from this company. I recently ordered a product from them, they issue a fine print disclaimer saying they don't guarantee item condition. however they don't tell you the reason for this is they're going to just throw fragile items loose in a box. it would be one thing if they even remotely tried to handle the items responsibly, however they do not. they have this policy so they can handle your items like shit and assume 0 responsibility. my items showed up damaged to the point they are near worthless. this was probably the most negligent handling of an item I've ever seen from a store. they crutch on fine print disclaimers to send you garbage and refuse to refund you. absolute con/scam of a company read more

A review for awesome people at the store! Christopher Edwards, who was at the front in charge of store, is a very welcoming kind person. He will make sure to answer any questions you might have about products you would like to purchase. The great plus is also the awesome chick named Chloe Lu who helped with a question I had at the time. She didn't hesitate once to show great customer service. I wanted to thank both of these employees for awesome & recommend others here! BTW I bought collectible which is awesome! -thanks J read more

3 REASONS TO CHECK THIS PLACE OUT 1. YOU ALWAYS happen to have a problem shopping for the perfect birthday gift for someone. I know, I'm guilty. ;) 2. YOU LOVE ART, collecting things and getting the trendiest items. This shop has some cool watches, UNIQUE shoes, caps, clothes, and collectibles you won't find anywhere else!! 3. YOU ENJOY great service and prefer shopping at ease. The guys who work here - saw 3 of them, are all super friendly and helpful. They all greeted me when I walked in to just browse around. They didn't make me feel uncomfortable at all, either! I'll definitely be a regular here since I'm always looking for unique gifts for friends! For those who would always shop far for Kid Robot items in SB and LA, stop driving so far and come here! It appears that they have a bigger selection here than any other shop I've ever been to! Now, they need to put some Hello Kitty stuff in here.. tsk tsk tsk. ;) Note: Someone reviewed about how the owner or manager doesn't like to talk to customers. I'm not sure if this person is trying to screw up a new business, but the three guys I saw and chatted with here SUPER chill and friendly. Don't let one sour review prevent you from checking this place out! read more

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I didnt even know what this place was until I was next door to this place for my cousins class and realized it. They have lot of brands that they carry along with their own line BAIT. The whole store was on sale, everything was 20% off and their own line was 40% off the original price. I was looking to get a shirt for my brother and saw a stussy shirt they had and ended up picking one up for my brother. The material of the shirt was very soft and the design was simple. They also have this special thing you can sign up to get a free socks. Even though it was time consuming but I did it anyways cuz my cousin told me to do it and went back after we set up everything on the site and got our free socks. One of my cousin was able to get the shoe she wanted but they didnt have a size for my other cousin. Seemed like they didnt have lot of sizing options and just selling whatever they have left. Some of the items seems extremely high but some were cheap compared to the mall or their own shop. read more

Really really disappointed!! Bought a pair of shoes from them online and they were to small, so,I had to return them. Not only Refunded me the shoes cost, not the shipping cost - PLUS I had to pay out of my pocket to return them and that cost me $21 ground shipping. In all, I lost $31 because the shoes simply did not fit me. The return shipping policy is horrible. Never again will I buy from them. Really disappointed. Don't buy from them unless you are 100% sure you'll keep the product. read more

I have had to contact this company numerous times only to be given the run around and never helped with my order. I was chosen for a raffle Via email and sent a PayPal invoice, paid for a pre order Boba Fett Funko that was supposed to ship out, and still I have not received any updates on my order over a month later. read more

I have never seen such poor quality clothing combines with unprofessional customer service. I bought a Bait collar hoodie. The sizing is way off. I called the customer service line for three days and nothing. The sweatshirt is terrible quality. if you consider buying from them I would say the items look good on the website then cheap in person. Go somewhere else for you clothes that have better quality and actually care you are a customer. read more

If I could give zero stars I would. They lied multiple times. I had to dispute with PayPal and I got a refund. This place is a joke!! I hope Amazon eats them up. Stop blaming a pandemic that's been around 9 months for your crappy customer service. read more

Great place to find unique clothing. They also have plenty of small figures and unique toys for sale. But mostly pertaining to manga and anime stuff. They have a couple of basketball figures and video game themed clothes. I say your best bet is to go to the website first and see their products for sale. It ranges from clothes to skateboard wheels to unique $300 figures of ironman to store brand collaboration with one piece! Great customer service. Small store though, They don't carry everything you see on their site, at the actual store. They can have it shipped there for free. Maybe go to the actual store to get sizing down and see unique figures for sale and stuff. They go online and order from the site. Great quality of clothing. But can be bit pricey. But if you are searching for these specifically themed clothes, you already knew that. Parking is plentiful. Large spaces and large plaza. should not be a problem read more

Bait - Display case. Most items for sale if not all. - Shoe Stores Near Me - Diamond Bar, California

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This place is wack! Wouldn't let me exchange a GIFT because I was 2 days pass the 30 days! I explained that I had to drive far to return the gift and today was my first day off to come out! I asked to speak to a manager, no one was there! Wouldn't let me exchange! If your customer service and empathy is not there then your business sucks in my opinion! Over hyped and not worth the drive from anywhere! read more

Item back logged for a year, lack of communication with poor business model. Item still not received.

Let me start by saying that no stars would be given if possible. I recently ordered the newly released Overkill EQT Support for my brother, and Godson. I was hyped because I was able to secure them both a pair with Bait. This was on 5/25/17. I immediately stopped my hunt for the shoes. To my surprise, come Tuesday 5/30/17. I receive an email "Order Verification" from Bait requesting a photo of my government issued I.D.( Drivers License/Passport), a photo of a utility bill with my address, and a photo of my C.C. Used for the purchase. Email states that if I am uncomfortable sending the requested information, I can simply cancel the order. What kind of bull shit is this? I immediately contacted them to make sure this isn't a hoax, or scam. To my surprise it's not. Apparently it's for my safety as a buyer. How the fuck am I going to feel safe providing you with such sensitive information via email. Only banks/government agencies ask for this kind of information. I suggested different solutions, such as getting in contact with my bank. Mailing the items to their branch in SF for me to pick up in person, and be identified in person there. All I got where NO's. I asked to speak with a manager/team leader, I was told they where only available via email. No name could be provided. What a way to make me feel real safe at this point. I sent two emails regarding my problem, and suggestions. Still haven't received a response to them. The customer service provided was a absolutely failure. No integrity, or initiative was shown to help with problem. I am a very active member in my Local sneaker groups in the Bay Area. I will definitely advise everyone to stay away from this establishment. Let's see if I can get a manager to respond here?? I'm sure I can provide ways to improve the way customers are handled. 1st and last experience with these ass hats. read more

Bait - Shoe Stores Near Me - Diamond Bar, California

Have nothing but good things to say about this store! The upstairs is 60% off shoes as it is the shoes they are trying to get rid off but they're still cute! Was accidentally over priced and the guy came RUNNING out to my car to apologize and refund me the amount I was over charged. He did not have to do that as I probably wouldn't have notice because the shoe price was still good. Super helpful employees but not overbearing. 10/10 recommend! read more

Crappy customer service... I ordered from France and paid by visamaster card but they cancelled it (whereas the payment was alreary accepted and debited from my bank) and they asked me to do the order again choosing the paypal payment. I did it but I paid twice bank fees and they didn't propose me any discount (even a small one I asked...). The order was for a chistmas gift, I told them to ship it as soon as possible but they posted the package only the 22th december (the first order was done on 9th !), so I received it on january :( I won't order again on this website ! read more

I got selected for the New Balance x Bait shoes, I got the white and gold version. But come on, you supposed to sell collectibles and whatnot; didn't even double box my shoes. I know it's just the box but damn imagine if the shoes got damaged. Plenty of shoe collectors out there that value the original box. My package came 1.5 weeks late (postal service troubles) and it was shipped in a USPS plastic bag. I paid $12 in shipping and handling and they couldn't put it into a second box? You can get free boxes from USPS and make a box to ship it in. Can't imagine what they ship their figurines in or anything else. As soon as I saw it I knew the box was broken. I hope they read this review and learn they gotta double box for the sneaker heads. But the shoes was fire and I haven't been to the store in person, so 2 stars. read more

Bait - White and Gold - Shoe Stores Near Me - Diamond Bar, California

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3 words: back door season. I apologize if I can't afford to spend 1k per month here to be considered a "loyal" customer. Love the store and the brands of shoes, clothes, and figures they carry. But refuse to become a regular due to how they handle their hyped releases. read more

I've been buying gear my myself and my boy at Bait - Diamond Bar for almost half a year now. Being a nearby resident of the area, it's nice to know I do not have to drive to Los Angeles because in addition to their their own house brand, they carry many of the popular brands you'll find within LA's trendy and ganja smoke filled urban shops on "Fairfax." Having a teenage son who is into urban gear, I approve of the Bait brand for him. I like it because the brand is "clean," has an "urban" vibe to it, and basically, is different! They have great collaboration projects with Bruce Lee, Street Fighter, Domo, Spongebob, Mitchell & Ness, Asics and others. Unlike the popular LA (Diamond Supply, The Hundreds, OF, etc) and SF (Huf) brands, I have yet to see marijuana leafs and/or references to marijuana or drug/drug use on their house Bait brand. Thus, I approve for my teenage son who always want something Huf and I have to say; "NO!" because there is almost always a pot leaf showing up somewhere where he does not notice it. I am starting to say; "NO!" much more to Diamond Supply too for the same reason. Thank you Bait for keeping your brand "clean." Pricing for their house Bait brand won't break the bank either with an average t-shirt costing $20-25 (not $50-60+). I can buy my son 3+ Bait items for the cost of one of the other popular brands and his gear is just as fresh if not better; especially for his age. Now, if into Diamond Supply, Huf, The Hundreds, etc... guess what? Bait carries those too as well as many other popular and up and coming urban brands! So, no need to roll down the 60 or 10 to LA if a resident of the area or of the Inland Empire. I'm not knocking those brands (I own a few myself), but for me as a parent, I just feel they are NOT appropriate gear for teenagers. It's one thing to have marijuana leafs on your gear if an adult, but not for a child; and for the record, I do support the legalization of the plant, but in a RESPONSIBLE manner which I feel many of those brands just are not doing today (example, going to The Hundreds on Fairfax with my teenage son last January where the entire store reeked of marijuana - OK for me, NOT OK for my underage son). The store itself has a nice spacious clean floor plan with everything on display in an organized fashion. Upstairs is more like a gallery (think sneaker gallery) and currently displays Adidas sneakers. They carry many limited edition sneaks from Asics, Sacouny, New Balance and Adidas with some being Bait collaborations. I also noticed Vans on the shelf. Nike has been recently added and being my favorite sneaker brand, I hope they get the kind of reputation to carry more limited edition Nikes that only boutique sneaker shops get and maybe do a collaboration. In addition to all the great gear and sneaks, Bait has a crazy amount of collectibles. Tons of figurines that I would I see in a toy collectible shop. If into collecting those things, you'll be in heaven at Bait. Lastly, customer service is impeccable and big ups for the recent 2014 Black Friday/Cyber Monday sale where they put ALL their Bait brand items at 50% off and everything else 30% off. Needless to say, I went to town this holiday season with Bait. Can't go wrong with $10.00 Bait tees! I've come to like this brand so much I now wear it as well as my son, and had to make Bait my first written review here on Yelp. read more

Bait - Bait Diamond Bar - Shoe Stores Near Me - Diamond Bar, California

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Went for the grand opening and Kid Robot anniversary last night. Great store! Friendly staff. Awesome collection. Cool streetwear brands. Nice surprise to see in DB! The mecha toy stuff was dope to see. And their own brand, Bait, had cool hats, shirts, and a nice shoe collab. read more

So They carry the perfect amount of streetwear, shoes, and comic figurines! Yes comics! They had their booth setup at comic con. Really unique sneaker boutique/collectible/fashion store. Never seen anything like it. But to be honest the 5 starts does not go just to that, but also to the customer service. Sadly there are some stores with no customer service, and this is not one of them. They make you feel welcomed and definitely friendly, I got two names Matt and Adam who made it a good shopping experience. Keep it up. Oh and I know it might be a drive, but trust me its worth it. read more