Brea Mall Zara. One of the nicest locations I have been to. Clean, organized, friendly staff and most of the store was 30% off. Self checkout so checking out is a breeze. read more

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Toxic Service & Complete Management Failure - AVOID THIS LOCATION ​The Zara at Brea Mall is an absolute embarrassment to the brand. If you value being treated with basic human Decency, do not shop here. I walked out feeling disrespected and humiliated by a staff that is clearly untrained and hostile. ​The experience at the returns counter was a disaster from start to finish: ​The "Frontline" Issue: The associate (thin with black hair) was flat-out insulting. She rolled her eyes, talked down to me, and acted like following the store's own return policy was a personal burden to her. It wasn't just "attitude"--it was blatant unprofessionalism. ​The Incompetence: A second associate with curly hair actually found me an exchange item in a larger size, only to suddenly "change her story" and claim it wasn't policy. Don't offer solutions you don't understand; it's misleading and incompetent. ​The "Leadership": When the manager was called over, things actually got worse. Instead of de-escalating, the manager was arrogant, dismissive, and provided zero help. ​When the leadership is this rude, it explains why the staff feels comfortable mistreating paying customers. This isn't just one "bad day"--it's a systemic failure in training and accountability. Zara corporate needs to take a hard look at the Brea location because the current staff is driving loyal customers away for good. I will never spend another dime here. read more

My wife purchased one cloth and returned 3 days after buying. But credit to unknown account. I claimed 2 times and chatting 4times. They did not refund to my accont. Zara always said very sorry and refund to my account. But still are not refunded to my account. Store ask me to call customer service. Customerservice ask to contact to chatting. Chatting ask to contact to store. They are enjoy playing pingpong game. Store staffs are very rude. Do not buy Zara. Uniqlo brand much better for quality and price and style read more

My boyfriend and I came in looking for a specific half button up long sleeve we saw the day before and couldn't find it in store. We asked one of the staff Eileen, if it was still in the store somehow and she went out of her way to find it the back for us! THANK YOU EILEEN ! We really appreciated your hospitality :,) read more

Zara - Men's Clothing Near Me - Brea, California

I love that they have such a large variety of cash point options. Gone are the insane wait times. Returns and online pickups are seamless. The store is new and well kept. So glad Zara is in Brea now read more

Extreme unfriendly and unprofessional staff. The workers at the return desk have no intention of helping a customer. Would give zero stars for customer service. read more

Zara officially opened on 5/29/25 There are two levels, the upper level is Zara Men's & the lower level is Women's/Kids The layout of the store is super spacious & there are a ton of employees there to greet & assist. There is an elevator & an escalator in the store itself so you don't have to leave to go to the second level. The registers & self check out are tucked back in the middle of the store. So excited to have this store nearby! read more

While the establishment's aesthetic appeal is commendable, the customer service experience falls short. The staff's lack of assistance is both amusing and frustrating. read more

I recently bought a really cute top and it was a knitted ivory fitted shirt with a navy bow in the back. We washed it once following the care instructions but the navy fabric ended up bleeding onto the ivory knit. I took it back to store since it's definitely a quality control issue. They shouldn't have checked beforehand during production if the navy fabric would bleed when washed with lighter colors but clearly they didn't. It stained and ruined the top. When I went to them, Zara didn't deem it was a quality control issue and I couldn't get refunded for it. I can never wear the top ever again due to this and they weren't really nice about it either when I was talking to them about it. read more

Zara - Good quality control wouldn't have led to the navy staining onto the ivory knit fabric :( - Men's Clothing Near Me - Brea, California

This store is horrible - return policy sucks - told us when we bought $161 worth of clothes for a Christmas gift that we could exchange them with receipt and tags attached. Went in last night to exchange and they said NO it's passed 30 days only and Christmas does not matter. The employees and manager were rude and told us nothing they can do for us to try and sell them or donate them. RUDE - we will never shop here again! No wonder they are closing some of their stores - worse customer service ever. read more

This Zara basically wants to limit the SA interactions. I came on a weeknight and there were SA around folding but no one really interacting with customers unless it's checkout. In the SA defense, they are very nice when they assist. Even checkout was self service. Pick up orders on the left by self service and pick up returns on the right. You basically have to box up your return for online. This location is very spacious. The selection looked ample but there's a lot of blank space throughout. I really think they can make a seating area for the men hahaha. read more

I wish I can give 0 stars. I hate these high class, luxury rich stores that act like you are beneath them. This was almost straight out of a scene from the movie "Pretty Woman". My wife came to get an outfit for my daughter and the size was not on the floor. She asked the Zara employee if there was 1 size larger in the back. THE EMPLOYEE SAID SHE CAN'T GO BACK AND CHECK BECAUSE THEY WERE ABOUT TO CLOSE. WHAT?! ABOUT TO CLOSE DOESN'T MEAN CLOSED AND THE LAST TIME I CHECKED YOU SHOULD TRY TO HELP THE CUSTOMER IN YOUR BUSINESS! The store was about to close like in 3 minutes and she couldn't check in the back for a size larger. Oh I get it, about to close means employees stop working and don't need to help customers because they want to clean up fast and leave. Terrible company Terrible employee Arrogant luxury brand read more

Staff friendliness, I hate when I walk into a store and I'm way more friendly to the sales associate than they are to me and that's what just happened with two separate people in this store :( read more

This place is in desperate need of new management and staff. They are too busy complaining to each other than to help shoppers. Needed to track down an item and had to look through the store twice myself. If this is my store, they'd be gone read more

Closes at 8 not at 9 like their web site specifically says. Very irritating after rushing here to exchange something the day before an event. Please get your hours straight. Also this is 2025 why are stores closing at 8pm read more

Go to another location. * Walked around the store carrying ~15 pieces of clothing (plus shopping bags). Asked fitting room staff if I could set them down while I finish browsing the store --was told "no, we don't do that." I said, "So you want me to just carry all this around the store?" Silence. Then finally, "We'll let you do it this time." * Checkout is self-serve with no staff around. Didn't know how it worked, asked for help, and got attitude. Wanted a printed receipt--was told no, only email. After pushing, got a gift receipt. * Online order pickup was confusing. Order number didn't work, turns out I had to scan a QR code I didn't even know I had. This was the second time I had to go find someone to help. The self check out doesn't have a help button or anyone helping. * Tried to return online items--online returns are completely self-service too. My package didn't fit in the bin to return online order, so I couldn't close it or get my receipt. For the third time I had to go find someone.s Staff told me "you'll get an email" and suggested I just take a picture of the sticky label as proof. Seriously? So I walked out with basically no proof that I did a return. * when I asked for a refund receipt for my returns the worker said she will get a manager to "explain the process," but I didn't need an explanation. I needed proof I returned the clothing. Bottom line: Don't go to the Brea Zara. Save yourself the headache and shop at another location. read more

This store needs a stylist, needs better selection. I was walking around and couldn't find anything that's decent to wear. All ugly brown and weird cut clothings. Not pretty and not practical to wear. read more

I returned an item in store and they never gave me a refund or confirmation of receipt...honestly beyond that the store feels pretty unorganized and i won't be going back if they're stealing from me!!! they need better customer service. read more

They don't have a direct phone number! I'm trying to get in contact with the store and can't find the number. It is in regard to a pick up order. I went to the store it was a hot mess. Looked so messy and ugly. The one in South Coast Plaza is better! I feel like they send all the old ugly stuff they didn't sell from other stores to Brea. Just saying read more