My first love for Coach began last year in Fall 2025, when I purchased 2 Empire Carryall in Loved Leather from Amazon for a trip to South Africa with my boyfriend. While I was at the airport, someone stopped us and asked if our bags were the "Empire Carryall." It was the very first compliment I had ever received on a handbag, and it felt incredibly special. In that moment, we knew we had made the right choice. She said, "It's nice to see this bag in the wild." Now, this bag not only carries things, but it also carries a story beyond its structure. We love them so much! Beauty, Chandler, Laith and Andrea exemplify excellent customer service. Just impeccable! Offering guidance through my decision making process, they are there to help. Definitely will be my goto Coach store. This definitely bridged the gap between my relationship with Coach, as typically I've done online purchases vs. brick and mortar stores since I do not live close to a retail store. I loved the experience from start to finish. Definitely will shop here again in future. Great experience! The store was clean, organized, and felt calm. Charming experience! read more

I love this place . Is here where I come to get bags to add to my collection. The sales reps are very nice and helpful. The store is well keep and organized . The sales rep always looking sharp . Prices can be a bit lower , by coach is an iconic brand and I love it ! read more

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The Sales Associates at Coach are so kind, Jocelyne was so sweet and personable assisting me to get my hang tag monogrammed for my Tabby bag! I'm very grateful for the experience she provided at the Brea Coach store. I will be coming back! read more

I have been shopping in this location for years! The incredible attention to detail and customer service is top-tier. Today I had an phenomenal shopping experience with Veronica, the selection she offered for the specific bag I was looking for, and the lovely interactions with her coworkers Paulisa, Alyssa, and Laith made everything that much better. I always feel that I get the best quality with coach and the best service at this store. 10 out of 10 recommend read more

The service was great. Employees were nice and very helpful. We appreciate you all and they gave great selections!

I had a similar bad experience with trying to get something monogrammed here. Came in with my husband, let an associate that was currently monogramming something know I wanted to get my tag done, and she said okay. She went off to assist that customer and my husband and I stood there. Another lady comes up to the monogram station and a different associate (who saw me and my husband standing there first) quickly comes over and helps the other lady first with monogramming. I will try to give a benefit of the doubt that the other lady was carrying a Coach bag while I was carrying a Prada bag, but I had my Coach tag with me and the first associate said I didn't need to bring the actual bag with me (its a big bag). She said as long as I had my tag and my receipt, they would monogram it for me. The 2nd associate should have still assisted me first. read more

Nice staff. Really helpful and attentive. Good choice of bags a little limited from the one in Montebello.

Paulesia was the best! My friend came for a refund because the company just had slight issues with returns with the address not sure. She came in and was so quick to help us out and try to understand what was going on! Customer service was incredible if you'd like a bag or need help with a refund she's your girl! read more

The employees here are always so nice and helpful! After Christmas I made a couples exchanges and it was a quick process both times and I appreciate how they keep a full staff to accommodate every customer. read more

I came in recently to purchase a purse for a friend and my sales rep provided a very welcoming experience. I was helped by Alyssa and she was extremely knowledgeable, helpful, and hospitable. She gave some good insights and I'm overall pleased with my purchase and experience at Coach. I'll definitely be looking for her when I return. read more

I love my experience in coach today the person Mr laith helped me out he was so welcoming and helpful trying to find a bag with my style!! Thank you so much will be going back soon!!! read more

I came in to have my bag tag customized and had a pleasant experience. The experience was really smooth and easy. I ended up picking my initials and a cute dinosaur monogram and totally love it. The sales associate Reyna (hope I spelled it correctly) was really friendly and treated me well. The store itself is really clean and spacious with plenty of selection if you decide to get a bag here. read more

Coach - Customized bag tag - Leather Goods Near Me - Brea, California

Amazing service and friendly staff. They also have a great selection of bags as well as accessories.

Service was really great! Juan made my wife and I feel welcomed. He showed us many different selections and was just overall really kind and friendly. Absolutely loved the experience. read more

The representatives are very cordial, helpful and professional. The values are reasonable, with good selections. read more

I ordered an Online bag for my mothers Christmas gift including a text entry for a letter and OMG I was so surprised how much care and effort they put into wrapping the present so nicely and they even hand wrote the letter into a special card for my mom and put cute hearts on the letter!! I am so pleased! Thank you so much for all the care you put into making my mom's Christmas memorable!! These employees went above and beyond! So kind and so thoughtful!! I will definitely be ordering from the Brea Mall coach location more often, so kind and professional! Wonderful experience! read more

Customer service was terrible. They will judge you and will not offer help nor greet you but as soon as it's someone else they are you quick to act. They don't deserve commission from my buy much rather go to a different location. read more

I purchased a bumbag at this store. The employee's were just wonderfuld. No problem there at all. I had a monogram for free which is a little tag with chain added for free. They told me you can't return once this is done. Now the item itself was NOT monogramed.....just that little hanging tag. Well it turns out the bumbag is unisex as the strap around the waist was so long it went around me almost twice so I asked if I can return and I will pay for the monogram tag. They would not accept the return so my fault I guess. Just a note....make sure you like and have in intention on returning your item before you get the little free key chain momogram that hangs on the item. I should have pulled the waist wrap around out in full on the bag and then tried it on and I didn't. Had no idea it was unisex. I'm stuck with it now. Had to take to shoe repair to have cut down and now it looks great. read more

I recently purchased a wallet here for a gift. The sales women was so kind and attentive. I didn't get her name. They have a limited selection. I was told that the outlets carry more styles. I was beyond pleased. I'll definitely be back. The parking lot is big and easy to get in and out. I also love how they wrap the items. They had a Mother's Day sale going on selected items. read more

Laith and Monique helped me pick out 3 gorgeous silk scarves today:) I love this store so much! Best location hands down, it is just run so well. Laith has such a unique sense of style we instantly hit it off & Monique is actually a dream, she will pick out the perfect piece every time for me, she knows me so well God Bless this Coach read more

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I visited the Coach store in Brea for monogramming, but the customer service was terrible. Despite there being only 5-6 people in the store, the staff seemed uninterested and told us to come back in 1-2 hours without even giving us a appointment or anything in writing and as we came back they were not even attending us. We felt judged and unwelcome. Very disappointing for a brand like Coach.. read more

Went in looking for a new wallet found one that I wanted but they didn't have the smooth leather like I wanted, Laith went above and beyond to find this piece for me. Laith seriously did everything called several stores out of state for me and wait in hold, along with calling numerous outlet store to try and find my wallet. Even though I was discontinued Laith helped me find something comparable that I would enjoy just as much. Laith even gave me the product number and told me to keep checking the outlets and was sure it would pop up soon!!! If you need help with a smile and someone that cares deeply for their job id recommend asking for Laith. Never had a better experience before at a retail store. Thank you!!!! I love my wallet!!!! read more

I am writing this review and providing a five-star rating at the Coach in Brea for a few reasons: I have a strong preference for online shopping in the comfort of my own home/space, and evaluating my purchases at my own time without any pressure from a sales associate. What this means is I tend to order and return a lot of items. I keep most of my purchases but there are times when I have to make a return. While other Coach locations in LA are much closer to me, I've had exceptional return experiences at this particular location. My items were no longer available and outside of the return window, which means I was unable to get a refund or even a merchandise credit, and in most cases, this situation would be frustrating. However, the girls offered me a solution that worked for both me, the buyer, and Coach, the supplier. Alicia (sp) the store manager, Roslyn the store associate, and another woman who helped with the return process made my customer experience seamlessly pain-free, quick, and driven by solution. Not only was I able to make a return (exchange rather), I also walked out with a purchase that I'm eager to wear and use. I am thankful for their assistance today and appreciative of their support. Thanks, ladies! read more

Poor customer service! I called beforehand to have a bag set aside, on the phone they were so helpful and nice. In person I wasn't welcomed into the store and nobody offered to help me or even talk to me until I was at the register asking for the bag I set aside. Very disappointing, go to Irvine it somewhere else. It's not worth the time. read more

As I walked toward the store I can see a short haired middle aged Asian sales lady straightening things in the store and wasn't wearing a mask. When she saw me in the store she ran and put it on. My back was faced her. I can sense the snobbery right when I entered the store. There was another sales associate that saw me and I could tell she didn't think I worth a dam so she just barely smiled at me and continued what she was doing. The Asian lady ran over to me, looked me dead in the face and I could feel her disappointment. I didn't look like I had money. She didn't say anything to me and walked away. What the hell is wrong with this store!! I marched right out and went to my tried and true Michael Kors and bought a purse. Screw you guys. read more

They gave me the wrong bag. Thanks for Shitty Christmas moment I can never get back. I Come in very easily say to a young gentlemen " let me check out that bag " I then ask his opinion on the bag colors because there was two options he comments I end up going with his, because I agreed. Then he hands the bag to a female behind the desk she then tells me to take a seat because they're going to wrap it. They come out with this awesome wrapped box. I then wrap the box even further for a surprise and then come to find out they put a male version briefcase in the box. Holy hell was I livid. What are you going to do about it Coach? I should sell it and take advantage of the price difference but it's the point of everything. I wanted the original bag. Heading back to Brea Mall now I will continue my comment and let you know how they treat their customers. So long my fellow yelpers!! read more

We were shopping for gifts for my husband's relatives in Japan. We were looking for quality gifts with a recognizable brand. We came into the store and were greeted and assistance was offered. Both men and women's goods were available. Our saleswoman was knowledgeable about trends for men in Asia and was helpful in advising us what to buy. She told us there is a one year warranty so if there is a problem, the item can be taken to any Coach retail store. She said her relatives have used the warranty for leather care. The goods we bought were nicely wrapped. We were offered water. The reason why I'm giving a 4 star rating was because some of the purses featured were not my style. There were some cute bags so I think it would be easy to find something to buy. Shopping in this store was a pleasant experience. read more

I want to compliment store manager Kelly Chase on her great customer service. My fiance bought a new cute bag at other Coach store in Torrance 3 months ago. My honey found a decorative metal coil fell out from it. We went to this store last Saturday and Kelly found the same bag in warehouse. Kelly promised me to replace the old one with new one without any further charge. We went back to the store and get a new one finally. As a man I didn't know the reason why ladies are into the designer's bag. Now I understand. It deserve it. read more

Coach - Leather Goods Near Me - Brea, California

Great experience! All personnel were more than happy to assist me. Definitely shopping at this location again. Thank you so much for a wonderful shopping experience. read more

i've been a customer for years and i've never had a bad experience with Coach until this location. The manager with glasses and blonde hair with brown roots was extremely rude to me. She seemed very full of herself and made me feel so uncomfortable and unwelcome. She wasn't helpful at all and made me feel rushed to do my shopping. Whenever i would ask a question she would answer quickly and roll her eyes and go back to what she was doing. I've never met someone in retail that was this unprofessional. I hope whoever is in charge of the staff deal with her attitude and hopefully no one else has to deal with her. read more

I had the worst experience at this location . i went in and brought a bag that i needed help with i wore the bag once and the charm on the bag fell off it also came with minor scratches on the C charm and the closing belt. the bag itself is expensive so i was pretty upset about it so i went to the store to see what they could do for me the guy that was helping me was very nice and helpful he explained to me that since the bag did not have the charm even if it was a hardware error it wasn't able to return it and he went ahead and asked the manager to double check if there was anything else we can do . then the manager then approaches me very rude and snarky and the first thing she says to me is " sweetie that's not gonna happen today " i was so confused because i was not rude whatsoever at first she was not helpful at all she was smiling and giggling acting very immature for her grown age. i understood i couldn't return it i didn't want too return it i like the bag i wanted the bag i also understood she couldn't exchange it either because of the same reason but the way she approached me rude and snarky for no reason is what made me upset she made me feel so uncomfortable and unwelcoming i cried i was overwhelmed and very mad. i then even offered if she could offer me store credit she hesitated and said no that's crazy no type of help at all and she's a manager ? they have to rethink about that position. then i believe the store manager comes out and starts to help me i'm guessing because she sees me crying and sees i'm upset . she helps me she does a nice job her customer service was good . then the same lady comes around the counter smiling and giggling and asks " why are u crying " like bruh i told that girl to get out of my face. embarrassing the store manger of course sided with her besides that the only good person out of this was the guy that was helpful and super nice and respectful to me which was laith so thank you laith:) . read more

Coach - the rude , unprofessional, unhelpful, snarky lady who hates life . - Leather Goods Near Me - Brea, California

I love all of Coach's handbags and accessories. Their handbags, wallets, wristlets, and even their cute little key rings are wonderful. I used to really love this store too. Everyone was so nice here. I always got calls from my "personal shopper" when new items came in. I can't say I shopped here all the time though (because it's a bit expensive), but I definitely tried to come in when it was close to a special occasion or holiday. My husband would sometimes ask me to put an item I really wanted on hold, and then he would come back later and purchase it for my birthday (sweet man!). Then I got my 25% off coupon in the mail and ran into the Coach Store as quickly as possible. I wanted to buy a lot of accessories for Christmas presents for friends and family. I was suddenly invisible to my "personal shopper", and she wouldn't help me with these smaller items (cute little wristlets, wallets, and key chains). I'm not sure if it was the coupon or the accessories that made her so unhelpful, but I found her behavior quite unprofessional. I haven't felt compelled to go back to this Coach store again. There are plenty Coach Stores (and outlet locations) that have really great customer service. I think I will stick to those for a while. read more

Service was the absolute worst, it was unbelievable. Walking in I didn't get greeted literally; didn't even get acknowledged they probably didn't even know I was in the store. I didn't even get asked if I needed help! But anyways I only came here in the first place since I was in the area and I had a question on a item I bought but since I felt so uncomfortable walking in I took a while to even bring it up to their attention, my gut feeling told me to just literally go to another coach but since this one was the closest to me I went. I went up to a girl I'm not sure what her name was but she had some kind of a little accent; I would've asked for her name but all I know was that she was some sort of manager or the manager and I was just also so upset at the service I just wanted to get on out of there; but I asked the young lady a question about my item bc it had a little bit of tear from the factory and it still hadn't been 30 days that I've had the item and all I wanted to know was what can I do because I had pictures of me receiving it damaged and receipt showing it hadn't been more than 30 days I honestly just wanted to know what I could do or what could they do for me; and basically they or well she told me they can't do anything since it was damaged and that I can't do anything like cmon man be fr I honestly think she just thought I was lying thinking I damaged it on purpose to try and get a new one or something but I had pictures, dates, everything proof that that's how I got it I guess maybe I should've looked like online for help or something but damn if you don't wanna help someone out and your a manager you can atleast tell me to F**** off a nicer way lol but if you want help with something or wanna ask a question go else wear save yourself the gas and time. H&M and Ross have better service BE BETTER !!!! read more

This is the box they give me for my $500 gift. I literally heard it falling apart under the tree... like c'mon.. read more

Coach - Leather Goods Near Me - Brea, California

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After long, careful consideration, I decided to buy my first Coach purse. To be honest, I have expensive taste! lol I like nice things but I don't always act on my desires. I'm a little apprehensive when it comes to buying expensive purses. I mean, there are plenty of great purses out there for a lot less money. Plus, why spend so much money on something that just holds your money? lol.... and your must-have-all-the-time belongings I guess... haha Anyway, I recently purchased my first "expensive" purse from Michael Kors and I completely love it. It looks just like this but in tan/black: http://www.michaelkors.com/store/catalog/prod.jhtml?itemId=prod12100010&parentId=cat8518&masterId=cat8501&index=35&cmCat=cat000000cat8501cat8518&isEditorial=false. It's a great purse and I have no complaints, but for some reason I have ALWAYS wanted a Coach purse... so I made a trip to the Brea mall since that's the closest Coach store to me. I was looking for a black, mid-size shoulder bag and the service here was great! A lovely gal named Ally helped me decide between the Maggie: http://www.coach.com/online/handbags/clickatcoach-10551-10051-en-SMCO0006?cid=SMCO0006&partNumber=17689_svbk&t=SILVER/BLACK&copyURL=http%3A%2F%2Fwww.coach.com%2Fonline%2Fhandbags%2F-handbags_silhouettes_shoulder-10551-10051-5000000000000015034-en%3Ft1Id%3D62%26t2Id%3D5000000000000015034%26tier%3D2%26LOC%3DCC%26viewpid%3D94385 and the Abigail: http://www.coach.com/online/handbags/clickatcoach-10551-10051-en-SMCO0006?cid=SMCO0006&partNumber=18648_svbk&t=SILVER/BLACK&copyURL=http%3A%2F%2Fwww.coach.com%2Fonline%2Fhandbags%2F-handbags_silhouettes_shoulder-10551-10051-5000000000000015034-en%3Ft1Id%3D62%26t2Id%3D5000000000000015034%26tier%3D2%26LOC%3DLN%26viewpid%3D100542 I ultimately went with the Maggie. For some reason, I just have a thing for purses with compartments lol. Plus, the RED interior got me. I don't know what it is but Black & Red is just SEXY haha. The bag is not too big and not too small, and I didn't feel like I was over-spending. I now have two (what I call) COOL purses haha but in case you're wondering, Michael Kors has nice purses (some even better than Coach) and less expensive (some, not all), but it depends on what you're looking for. Overall, my experience at Coach Brea was great. The associates were helpful and friendly. Ally was wonderful! A few days later, I received a note from her in the mail thanking me for stopping by with a $50.00 coupon off of my next purchase (I think most Coach stores do this). I guess I'll be getting the matching wallet.... lol read more

Coach - Front of the store =) - Leather Goods Near Me - Brea, California

My husband bought me a purse and wallet for Mother's Day! He got the hand tag with 3 letters on it. Did it on line and I don't really like it. So we went to return it and because of the stupid little hang tag they won't return it. Been with coach for 18 years and will never buy their bags and wallets again. What a disappointment. Not that they care but they lost a very loyal customer!! read more

Lovely customer service and friendliness! The staff is ready to help out and I had a great experience.

This is a nice location, with some very friendly staff. The store isn't particularly big, but they have a good selection of merchandise. I've had a Coach gift card for several years now, and I stop by here periodically to see if there's anything I want to use it on. Every time I've come in, the staffers have all been helpful and patient. Last time I came in, one particularly nice staffer offered me some water - so sweet! She went into the back and brought me a cold bottle of water with the Coach logo on it. A very nice touch :-) read more

Love my cute little purse ! Nice store and staff very friendly . Was very busy the day I went, was still greeted right away! Will return soon read more

Coach - Leather Goods Near Me - Brea, California

Up until I few years ago, I was a huge fan of Coach. Their styles always worked for me, but I always felt like their mercandise was poorly made. Of all the bags I owned, the ones made by Coach always wore out the fastest; I would see material rip inside my purses, and threads hanging off the outside... I ended up giving most of them to my Mom, because she never likes to buy new purses; she seemed to like them despite their quality defects. Am I too picky? I don't think so; I won't be buying any more stuff from Coach :-( read more