Jenny and Mercedes are the best! My friend and I came in just to browse but ended up in love with some bags. My friend got the compass and I got the Chelsea. Highly recommend both!! read more

Like other reviews here, terrible customer service. I attended a coach event where I was given a leather coach bookmark. They advised we could have it embossed at any coach store. Other friends did at the Alhambra location without a problem. At this store the girl in the front asked someone who appeared to be a manager and she said no. We only do the hang tags. This may be true, but a good customer service representative would have said let me check if other locations could assist you. Maybe it's because I walked in with my little Trader Joe's tote and not my $750 Kisslock that I recently purchased that made this representative be so unhelpful. I will definitely never shop at this location. I advise you don't either. read more

Just came In to replace a tag on a bag already purchased and was told I need to make a purchase another bag to replace the 15 dollar tag I already purchased on top of a already expensive bag plus the new bag ??? Why I've already spent money at the store and now need to spend 200 +just to replace a bag tag I'd give half a star and return my bags if that was possible read more

I understand it was 10 mins to close, however, store hours are intended to be open until the time indicated it is closed. Which means service should still be provided up until the door closes. I came all the way from Riverside hoping to get my Coach bag tag embossed. From previous experience this only takes a few minutes. Clearly the staff were prioritizing closing procedures over customer experience as I was turned away with "no sorry we just turned the machine off". But you were not closed? read more

The customer service was atrocious was followed around the store like I was a thief. I still purchased a bag for my wife for are wedding anniversary when arriving home, we noticed the wrong color was given to us very disappointed at this coach location there was only one associate. I wish I remembered her name was helpful. Will be going to other coach locations. We'll never go back to this one again. read more

I'm not rich, so it took me lots of savings to finally be able to gift my mom a coach bag. Ordered online and forgot the gift option so I came here to ask for a gift box, I said I'll pay for it. And the female employee rudely said "no we don't just give boxes". As I was starting to explain, she completely ignored me and walked to help another rich customer. You're a customer service store clerk, please be little nicer to the customers, and respectfully come down from your cloud 9 read more

Went in today and was helped by Aaron he was amazing He was in the process of checking me out and had to go on his break He was very helpful and walked my through all the different types of leather and new styles If they work on commission I hope he got his for my sale! I love my bad and he went above and beyond read more

I went in to get some of my Coach hangtags monogrammed. I had the pleasure in meeting Jailyne from Coach! The entire process she was attentive and gave amazing suggestions on how to design my layout! Every one of the staff members are so welcoming and kind. So far the best Coach retail store I've been to. read more

Coach - Coach Hangtags - Leather Goods Near Me - Costa Mesa, California

Very disrespectful people& poor customer service !!! I tried to get assistance and they just respond to me that they don't speak Spanish when I was speaking English ,they judge to me for my colour skin and just because I'm looking Mexican. I wouldn't recommend this place to any Mexican or brown skin colour people if I was running this place I will make a review of every single employee and make sure making a sample of it. I'm a follow these and escalate to the Corp of a coach !! BROWN LIFE MATTERS!! read more

Fantastic customer service at this location! I was helped by Joodi and Allysa, who made the shopping experience fun! They were able to reserve a rare bag for me to pick up, as well as help me decide on accessories and a bag for my mom. If you ever need help with anything, they are willing to go above and beyond to make sure you are happy. The team at this location is extremely organized and enthusiastic about the brand, I will definitely be back! read more

Coach - Leather Goods Near Me - Costa Mesa, California

This review is strictly based on the customer service I received during my recent visit. Bought my daughter a coach bag before Christmas and the purse is already peeling off the handles. So took in to see about repair. The lady at the front desk provided me with great service and explained everything in detail to me so I would know exactly what will happen and how long it will take. For that reason I would support going to coach, pricing is a different story. read more

Allysa provided me with the best service. I drove pretty far to take advantage of the "Coach Creates" customization that they do for their bags. She was really friendly, and patient while I chose my selections on pins. They have quite a few different options to choose from such as pins and letters. The prices for customization are also priced pretty fairly. Overall it took under an hour for them to do everything for me including a complimentary bag care. Come and see Allysa, she'll take care of your shopping needs at Coach. read more

Coach - Customized bag - Leather Goods Near Me - Costa Mesa, California

I was shocked at how many items were out of stock! They will order anything you want, but it takes 7 days for it to ship to the store. If there is a specific item you want, I suggest calling ahead to make sure it's in stock. If not, it's easier and quicker to just order online. I ended up having to buy a display bag because it was the last one in the store. And no, there are no discounts for display items. The lady that assisted me was very very helpful and nice. And patient! I agonized over which color to buy for at least 30 minutes, and she never rushed me or lost her patience. Instead, she helped me choose! She also suggested the chain without even knowing I wanted it! I had planned to buy it later, but after seeing it on the bag I was sold. Monogramming is free and done within 5 minutes there on the spot. Along with letters, there are lots of cute emojis to choose from too! It's high quality monogramming, of course. Coach is great - they have bags ranging from affordable to high end. I had a GREAT experience here and will definitely be back to buy more! read more

Coach - Finally decided on this beautiful green bag - Leather Goods Near Me - Costa Mesa, California

Horrible service. A lady was extremely racist and rude toward one of my family members. She was small, brown skin, and long black hair.

I had a great experience shopping at this store with Raquel. She helped us with our questions and provided excellent customer service. 10/10. read more

Went in on Monday January 5th and I was helped by Ingrid and Jimena. They were soooo incredibly nice and patient. I hope I don't mix up the girls but I believe I was initially helped by Ingrid before she had to go home and as soon as I walked in she knew it was me who called as she remembered what I called for and saw me walk right towards the bag I had asked about. I thought that was very nice of her to be kind and very helpful! She showed me some purses. When I couldn't decide and it was time for her to go home Jimena took over and also was very helpful. She kept showing me all the purses I asked about and she showed me how to style the charms my husband bought me. Both girls gave me their honest opinion which I value more than someone trying to upsell you. They were both genuine and kind. I will definitely return to this location or at least my husband will to get me my future purses. There was some items I was able to get that were on a 40% off. I left with 200 more than what I was there to do. Thank you and see you again read more

Had the ultimate pleasure shopping at this Coach location. Esteban went well above my expectations for assisting me with my treasured purchase. Tabby Bag w/pillow quilt. 26in if you are in the location! read more

Esteban was a pleasure to shop with. He showed me all my requested bags and accessories. Esteban Suggested great styling ideas and provided great service. I love my new bag Thank you so much. read more

Wow, this is a fancy Coach store! I walked in & was just BLOWN AWAY! IN-STORE MONOGRAMMING This store allows you to customize name tags, & also select bags & wallets. You can pick the "foil" color, from metallics to solids to iridescent/Zenon Girl of 21st Century sparkly colors. You also get to pick from a number of different letters, numbers, symbols & emojis! My fave is the Chinese double happiness character. Makes a great wedding gift for a Chinese bride. SPECIAL EVENTS I was in here a few weeks ago & they had an artist in-store PAINTING BAGS...Is this Goyard? DTLA Custom? LV?! Wow, Coach is not messing around these days. They fancy now. Sometimes, there is even a live DJ here spinning tracks...! Coach knows how to give its customers a good time! REFRESHMENTS & SNACKS I have been offered cookies, macarons, candy, still/sparkling waters, & champagne! OMG yes. CUSTOMER SERVICE I saw a nice Sales Associate MAKE A BALLOON ANIMAL for a young boy who was fussy & cranky. WHAT!!! I have no idea what it takes to be hired as an SA here, but apparently you have to even have child-calming skillz. The SAs are very attentive, polite & professional. I had a bag tag done & the service was amazing! PRODUCTS There is usually a wide range of bags here, and if you're looking for a newly released style, this is the store to find it! This is COACH heaven. read more

Coach - Leather Goods Near Me - Costa Mesa, California

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I had the BEST experience at this location. Vivian went above and beyond to help me find the perfect bag. I was being so picky and couldn't make up my mind. She was so patient with me and spent over an hour showing me different options. Vivian and Allison made this experience so awesome and made me feel so good about my purchase. Will definitely be back to this location just because of them! read more

I hardly ever write reviews but I just had to for Alyssa! She is amazing. She spent well over an hour with me on two separate occasions while I figured out how I wanted to design a Coach Rouge bag. She never made me feel rushed or pressured to buy. She was extremely helpful with picking out colors because there are so many possibilities. So excited to see the final product when it comes in, in a few months. If you are designing your own bag you have to go in, trust me. read more

I have called on several occasions and nobody ever picks up the phone. I've been on hold for upwards of 15 minutes each time and it just rings and rings. This is ridiculous. I've tried at all different times of the day! Terrible customer service. read more

Not trying to flex but I came to this Coach location several times over the Christmas holidays. Browsing and shopping. Each time I was treated well by staff. No pressure and very helpful. Often I was offered water, etc.... Even though stuff I bought was sale items, they still wrapped and monogrammed whatever I bought. LIFE HACK: Park on the 2nd? level of the North Parking structure and you can walk from the pedestrian bridge to the store. Very short distance compared to parking lots. read more

Allison was AMAZING with my recent purchase. Bag, charms, heat stamping hang tag etc. Went to our dinner reservation & she had everything packed & ready to go an hour or so later. 10/10 would highly recommend! read more

Very upsetting. I bought a money clip wallet for my boyfriend for Christmas, had the nice lady gift wrap it, just to have my boyfriend open his gift and only the clip was inside??? I checked my receipt and my friend also bought the same thing and hers had the wallet and clip inside. VERY UPSETTING and embarrassing. Paid full price and all, still have the receipt and now need to go back to deal with this. Horrible read more

Went to the Coach store around 7:25pm. There was no one else in the store except three employees. They were all huddling around a table, on their phones, and talking. Totally understand it's late and they weren't busy, but I wasn't greeted at all. Again, no big deal. My problem is that I genuinely had questions and wanted to know more info about the tabby bag that I've been wanting to buy. No one approached me as I was holding the different bags and I kept eyeing them hoping one of them would get the hint. No one did. I ended up just walking out. Three employees working and not one of them would even look up from their phone to give me any help?? EDIT: 1 star to 3 stars. I called Coach this morning just to let them know about the experience. I talked to the assistant manager, Alyssa. She went above and beyond to remedy the situation. read more

5 star customer service, 4 stars for the merchandise. We went into buy some gifts and received great help from Vanessa, who showed us what we wanted to see: wristlets. We let her know the wristlets were gifts and she had them gift wrapped free of charge. She printed out gift receipts, too. She also informed us that they do free monogramming in-store. She was definitely very helpful and saved us time. I think what they are offering is better than what I had seen in my previous review of 2008. The men's shoes (sneakers) looked good. I didn't really look around too much as it was towards closing, but I'm sure if I had looked around more, I would have seen things I wanted to buy for myself. I had a great visit and would come back. read more

Coach - Statue of Liberty cookie given gratis at Coach today (7/1/17). - Leather Goods Near Me - Costa Mesa, California

Horrible customer service and rude staff at the COACH store in South Coast Plaza. Please save your money and purchase a genuine leather bag instead of COACH. The brand is not the same anymore. Not worth it! read more

The best Coach store in LA! I came here to check out their Dark Fairytale collection since I recall that this place getting all the good stuff, compared to the locations back home in Sacramento. I was shocked at the large amount of goodies found here. They even had stuff like the Spooky eyes accessories and guitar straps and even the stickers that have been sold out online! So if you find something that you want from Dark Fairytale that appears to be sold out online, give this store a call and see if they carry it. I remembered ordering a "Happy" sticker in Roseville and guess what? It was shipped from THIS VERY STORE. I even saw a jar full of stickers too! How cool was that! Oh and they also had all the keychains too. Oh so cool!! All the sales associates were super sweet, cheerful and helpful. I can tell they were very excited for the collection as I am. It's definitely worth a visit if you are in the area and are a fan of Disney! Oh! They also have a really cool Dark Fairytale "castle" display in front of Macy's on the first floor. Just follow the Spooky Eyes stickers on the floor and it will take you there. So Awesome! I love this store, and I wish I could live in LA so I can go here all the time! Can't wait to go back. read more

Coach - Coach's cool Dark Fairytale "castle" complete with goodies from the collection. - Leather Goods Near Me - Costa Mesa, California

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I bought a Coach Tabby Bag online and it shipped out from this store. It arrived today and the dust bag had smudges on it. The bag was thankfully okay, but I just feel like more packaging should of been put in the box. Only a bit of tissue paper was in there. I called the store for a replacement bag, but they said they had none and didn't know why the dust bag was dirty. It is what is, but just wanted to share my experience. read more

Great service but was given the wrong watch when purchasing. They have someone in the back grab a new unopened one and when they gave it to me it was packaged up and ready to go. When I got home and was ready to open it, I realized they gave me the wrong watch. Called the store and had them set it aside, had to go back in store to swap it out. Never been to Coach before but this experience makes me want to not return. read more

I went to buy a purse for my mom and left with extra things for myself. Nick was incredibly friendly and helpful! He was so patient with me and made sure I was aware of any of the limited edition Disney x Coach items I might have missed before they were gone based on my purse. I was so grateful he suggested the wider matching straps. They make the purse feel feather light compared to the thin one that comes with the purse. I loved how Nick also took the time to explain the features on the Bandit Hobo 39 bag. I was only going to buy one for my mom but ended up buying one for myself also. I was also not aware that Coach provides care for all their bags. I never thought I would say it, but I have become such a fan. I'm very happy with the purse quality and their customer service is beyond my expectations!! I absolutely love the attention to detail in their service, product and presentation. read more

They do not stand by their products and the staff is unbelievably rude. Strap on a backpack broke in less than two weeks and they want me to drive 50 miles to get it taken care of. Their customer service is an absolute joke! I have rarely been treated as rudely in my life. This is a company that deserves to go under. Do not put yourself through the hassle and buy at any of the much better brands they are surrounded by. read more

i had a great experience here. it was pretty crowded because of holiday season but laura was super pleasant and helpful. although the bag i wanted wasn't in store, she helped me purchase one online and have it sent to me. thanks for taking the time to help me! read more

Horrible customer service saw a bag I liked in the window decided to check it out the workers immediately had eyes on me just browsing like a normal person when one came to ask rudely if I needed help I asked if the bag came in black she said no I thought that's was odd since it was a new collection so I decided to not get it since the customer service was awful why spend the money when I get home I go online just to see they have the bag in black so not sure why you're employees are lying to customers pretty unprofessional and disgusting just because some one doesn't look a certain way doesn't mean they can shop where they want this store sucks. read more

Vanessa (Store manager) is fantastic and completely confirmed why I continue to buy the Coach brand. I had purchased a tote from their outlet stores and the material started to wear on it. She explained that she would contact the manager at the outlet and (san clemente) and have a brand new bag sent to me as a replacement. She gave me her personal cell phone and continued to give me updates until the bag arrived. Can't speak highly enough about this location and this manager. Thank you Vanessa--what an exceptional customer service experience! read more

BEWARE. WORST SHOPPING EXPERIENCE EVER. Came into the store today, greeted by a female Asian sales, long hair. I told her that I was looking for leather cleaning moisturizer and was told that I can't take a look unless I want to buy it. I'm like wtf? After the female sales refused to show me the kit, I searched online and decided I'm going to get it. I asked the other male Asian sales (tall and wear glasses) if I can take a look at the cleaning kit, he showed me the kit and checkout for me. Later, I found out that Coach online store is 30%off everything, so I went back to the store and ask them how come I didn't get the discount? Guess what the guy said, he said "it's only like one dollar difference" with a sarcastic voice and look at me like I'm a poor college student. At the end, the guy did not apologize or anything, just refund my fking money. First of all, this is the rudest thing I ever heard. Second of all, it's 6 dollars difference. Last but not least, ITS MY MONEY! I would rather give it to homeless. Conclusion, don't visit this store unless you are going to spend a lot of money. Or the sales would treat you like you don't deserve it. Coach, please don't hire random people and do some training pls. read more

This store is huge, carries everything! Not just handbags, but accessories, shoes, clothes, jewelry, eyewear... and more! I saw two gorgeous outerwear, one was like a cape, another one was a trench coat. The Asian sales lady was so nice, she brought me both and helped me to put them on, even sent another sales to get a XS in the back. Too bad both of them were too big on me, they should make XXS! I felt bad for that lady, I wish I could buy something from her, maybe some jewelry next time. Ps. The trench coat has different colors, one color is Burberry check look like, only half the Burberry price, I wanted that one sooo bad.... read more

I received a Coach handbag for Christmas and wanted to get back to the store to exchange it. Was I crazy to attempt to take it back the day after Christmas? Maybe, but I was off to SCP, and there was no turning back! A friendly sales associate put the items I wanted on hold over the phone earlier in the day. After an hour worth of waiting to get into the parking lot and walking to the store, I was finally at the Coach entrance. Like a fish swimming against the tide of post-holiday shoppers, I was so relieved to actually be in the store. Salespeople were friendly and tried to help people as quickly as possible. Since I was doing an exchange and had the things I wanted already on hold, I was able to get into line at laser-like speed. The staff was so helpful, considering how busy it was. After a half an hour in the store, I was already back to my car and ready to go. I really appreciate the great customer service I always receive at this Coach location. Even in the midst of the chaos, the salespeople are always friendly and helpful here! read more

My friend got invited to the Coach Fall 2014 Preview private event, and took me as her guest. Yay!! When we walked into the store, we were handed champagne and hors d'oeuvres. Champagne tasted delicious and I enjoyed the small bites- yummy! The store had alot of new items, which was exciting and fun to see. My biggest problem was the Asian sales associate that we had to deal with... multiple times in the course of one hour. She first asked us if we needed any help, to which I responded that we wanted to just browse and take a look around. Suddenly, she starts speaking in Chinese to us. Uh... what the hell? Yes I am Chinese, but isn't it kind of rude to just assume we are Chinese and not, let's say... Japanese or Korean? It's just odd. I've never been in any store before where they just suddenly started speaking Chinese to me. 10 minutes later, she came back and literally pushed a bag into our faces, telling us it's her favorite and we should look at it. When my friend and I gave no particular response and said that we are, yes, STILL looking around, she proceeded to hound my friend with this very blunt and rude question, "Are you from China?" Just wow... wtf is wrong with this woman? My friend responded quickly, "No... I'm from Taiwan." What does our nationality have to do with ANYTHING when it comes to Coach bags? So incredibly unprofessional! First speaking to us in Chinese, then directly asking us if we're from China. The other associates were friendly and not so pushy. If Coach wants to keep its professionalism and service, please don't hire people like that Asian sales associate who has absolutely no manners or common sense. Ridiculous. read more