Just wanted to drop in and say the new manager at this branch is amazing! She was super friendly and helpful with everything! A big thank you for making the shopping experience a lot less stressful! read more

I preordered some items from the HOT TOPIC app & was directed towards this one. I can never go wrong with HOT TOPIC prices. This location was clean & well stocked. The salesman was very personable. read more

Hot Topic - Men's Clothing Near Me - Santa Ana, California

One of the smaller locations I've been in, but they've packed it heavy with a decent selection. The workers were friendly and hinted in the back to find the shirt my son wanted in his size The value is what you expect from HT, it's not cheap, but you're also not going to find it much anywhere else. :) read more

Hot Topic - Men's Clothing Near Me - Santa Ana, California

I was here with my teens within the past two weeks and I just generally appreciated how friendly and helpful the cashier was. The clothes are always great. The store is well kept with lots of merchandise to shop from and there's plenty of sales and coupons if you sign up with them. read more

Great staff and store got my monthly t shirts Great place for band stuff and all else nostalgic read more

I went there to find a gift for my coworker and Ashlyn helped me out! She's really nice and enthusiastic and she made it very welcoming to the customers. read more

Great selection Friendly and helpful staff. No hassle returns w your receipt Like the selection on accessories read more

I went there today & this guy (chubby with black nails ) didn't let me buy anything unless I signed up with my email.

I called asking if they had something in stock. They told me they did. I show up to the store to find out they did not have it in stock. I was bummed out! I swear vengeance against Hot Topic. VENGEANCE! *thunder and lightning* read more

Waited since 1am and lined up with everyone else for the exclusive naruto pop. They opened the other doors to the public before opening the door with the organized line. They let the people who haven't been waiting stay in front of us. They suck at organizing and are vague where to line up at. It caused a verbal altercation with people who have been camping out since the previous day. Practically everyone who was waiting since the previous day didn't get a pop because they didn't fix the line. Which sucks because half of them were scalping them. We just wanted one pop cause our support for the anime. We had security guards tell us we're in the right line. It was a waste of time. When we talked to the employees about it they just went inside the store and didn't care at all. DON'T EVER GO HERE IF YOU WANT AN EXCLUSIVE POP read more

I spend a lot of money at Hot Topic. My daughter could spend all day in there and spend all of my money. Right around a month ago, we bought her backpack at Hot Topic. Within the first two weeks it started to fall apart. We purchased it at the Santa Monica location. Last week when buying a few birthday gifts for my daughter, I was at that location and told the guy there that we had purchased a backpack a couple of weeks earlier and it was coming apart at the seams on the bottom, and one of the straps was coming off. I described the style, and he told me no problem, bring it in and he would exchange it. I thought if he would exchange it, that it must be company policy. We couldn't get back to that store so today, we are staying near the one at Main Place, and we took the damaged, falling apart backpack in to exchange. We were told that it could not be exchanged because it had been used. Yes, it has been used, for only a couple of weeks before it was falling apart! She didn't care that it was defective merchandise. For the price I pay for the merchandise there, if it's full price, I expect not only better quality than that, but for the company to stand behind the quality. They seemed to have some great clothes at this store, probably a lot of new arrivals, but I refused to buy anything at this location. read more

A few weeks ago I came in looking for a funko pop. I was very pleased how the store was handling and being safe due to COVID-19, but I was even more please when Erica tried her best to help me find a pop. She had checked to look for it in store, the site was slow so she looked it up on her phone and couldn't find any, she then went through the effort of checking each nearby hot topic to see their stock. Although we couldn't find the pop, she was super kind and patient. Even though she also had a mask I could tell she had a very happy energy band had a bright smile the whole time. I appreciated her customer service and how the store was being safe for the global pandemic read more

Just want to give a shout out to the awesome staff at this Hot topic! Was bummed when it was closed due to COVID because this is the closest store to my home and friendly staff too! Glad they are open again. Every staff member is super awesome especially the 2 guys (one I believe is store manager and another who wears glasses) that work there and one girl (another manager I think) but in general everyone at that store is awesome! Thank you again mainplace staff!! read more

Really disappointed in service received here today. I can in to pick up an online order, it wasn't there. Oh well, not their fault. What was in their control was apologizing for the inconvenience. Not helping three other customers on their way back to me, and being rude. One of the cashiers had the most annoyed and rude tone. I get it you're working in a busy retail store on a Sunday and it sucks , but when you have a customer who is mind and genuinely disappointed she got driver over for no reason, and you treat them like that really sucks.i left embarrassed and disappointed in such a terrible experience. Updated to add. I had time to kill and ended up Back here. Hopefully Nicole's working when you go in , she was super kind and helpful, so this review gets one more star. read more

I was shopping at the mall on Black Friday when I saw a sign advertising something that looked perfect for a friend. I grabbed it and quickly jumped in line. There was only one person ringing people up. Seriously?! On Black Friday?! Three other people were chatting among themselves, wandering the store, folding things, or looking bored. I would give it a lower rating, but the one person who was ringing people up seemed genuinely nice. He commented how much he liked getting to talk to people while ringing them up. He took his time and was careful about folding things up and rolling up their posters carefully. Aww, too bad it was Black Friday and I was in a huge hurry! They needed one line for him and one line for the people that needed to get the hell out of there! It took 25 minutes for me to buy one thing, ugh. read more

I got some Christmas presents I did not care for. I read the receipt made sure that I had everything I needed "1. Original receipt 2. Unused items 3. Return before 30 days." I had all three items. Little did I know when I got to the store they would tell me that I could not return it because some coupons were not attached in addition I needed the card it was attached to. If that is what I needed than state it on the receipt! Just like spencer does. Aren't they sister company?!?! Plus I had to deal with a "manager" that had no common sense. I spend a good amount of money at hot topic. Why would you want to put a sour taste in my mouth for the coupon? My suggestion hire managers that look the part. And be very specific when it comes to returns. Your policy doesn't state anything different than when I first walked into the store! Won't be back to hot topic for a while good job manager on duty! :D read more

9/24/10 Ask for Sarah, she was super sweet and helpful...I like to peruse this chain now and again and though it's pretty crazy sometimes you can find some cute and interesting things there! read more

The employees are very nice and signed me up for rewards. I had a coupon which was better than the in store sale so the cashier helped me with that. Hot topics always seem sort of disorganized, but it seems to work with their style. I received another coupon for a sale which I am excited to use read more

I stopped by here for the first time about a week ago and was very thankful for the great customer service the store manager Drew provided. It was only his second day there but he took the time to help me look through the T shirts on the until I was able to find the size I was looking for. Which, mind you, was the last in its size. I also was trying to find a very specific type of septum and after he helped me look through all the piercings on the display and I still wasn't able to find what I wanted, he went to the back to grab a box of all the piercings they had to restock and went through it for me until he finally found exactly what I had been looking for. Drew was extremely helpful and friendly, he didn't make me feel like I was being a pain at all when I was even getting annoyed with myself. He really assisted me through my entire experience there, he wasn't robotic and it was a very personable experience. I felt like I was chatting and shopping with a friend. There was a girl there that was also friendly and helpful, this store is small but well organized. I was surprised at the t shirts they had there and that it had some good old school bands. They also had a good mix of music playing, made me very nostalgic. I'll definitely be back to this location. read more

Erika helped us find a card tin America T in a size M. All we could find was a size XS! We thought this was it but checked the display and we got ! Thank you Erika for helping us! xoxo read more

I've been a fan of Hot Topic for almost 20 years now. I started coming here for band T-shirts when I was 12 and kept coming back for anything from band merchandise, to hair dye, clothing and body jewelry. I think I even bought a bikini here! They have a great selection of merch and "swag" for TV shows, movies, bands, artists, comic book heroes as well as anime and manga. There is also quite a bit of alternative clothing and accessories, which Hot Topic is well known for. They play pretty good music on the speakers. The employees are friendly and helpful. I can't wait to use my purple hair dye that I bought a couple days ago at Hot Topic! read more

I went here a few days before Halloween and this tiny store was PACKED. They had some really really dope ass costumes. Lots of comic book stuff (DC, Marvel, Star Wars, etc) and other licensed items as well, along with their usual merchandise. I saw these awesome Nightmare Before Christmas pants and this super cute Harley Quinn dress. They were having a promo throughout the store, BOGO 50% off so I got both items. The sales chick helping me was super nice and got different items for me from the high-up hangers. Even tho they were busy she was really chill. They only have one dressing room so there was a bit of a wait there and also at checkout but hey it was Halloween and so a line was to be expected. I love this store for its variety n kitschy-cool items and always stop by if only to browse! read more

I went in looking for a specific cardigan sweater and was super happy that they had it in the store since it was sold out online and at another Hot Topic I was at. The ladies working were friendly when I asked for assistance and informed me their BOGO $10 sale. So I spent a longer time then I intended to trying to figure out what second sweater I should buy. While I was there no one rushed me and continued to help me as I was trying to decided my second purchase. read more

My boyfriend and I collect Funko mystery minis and other blind boxes, came in today with that in mind. The store's inventory is very up to date, all associates were friendly and courteous, especially Nikki, who helped us find everything we were looking for. Thank you so much, Nikki! Will definitely come back, and recommend this location to all we know :) read more

I bought some jeans from there and I got my usual size and everything. Since its so small and it was packed, I didn't try them on. When I got home, I tried them and didn't feel that great. I went to return them the very next day with the receipt and everything and didn't let me. Not even exchange then for a different size of the same style. Worst customer service ever. read more

Employees here are always polite unlike some of the hot topics I've visited. They make sure to let Me know when they will be receiving their new items and just to call before I come. Once I enter the store, i was greeted and they gave me some time to look through the items before asking if I need help. Definitely a plus in my book. Working retail most of my life, i've noticed customers like a simple hello, letting them know we see them and give some time to browse and look around and if they have questions, they'll ask. The good thing about about Hot topic is that their pops are always so organized!.I can walk in and immediately see which ones i need and pay and be on my way.The one star i didn't is for somedays, when they have some new employees that just ignore us customers and do their thing. And when i ask for something specific, they don't seem like they want to help. read more

Is this the one in MainPlace Mall? Cause if it it this is a review for that location- the new upper level reopening. WTF where is the manager? Do they have one? Doesn't even feel like they have one there. Walked in last week to check out the new upstairs location only to walk into a couple workers "hanging" out with their "buddies" in the front of the store. Talking about some pretty crazy stuff like how someone isn't liked and that's why there going to get their a$$ kicked. Nice convo to walk by as you go into a store. Now I know this store isn't the highest end store to begin with but come on, how about being a little professional. LOL. Yeah right. Finally when one of the guys was done chit chatting he kept bugging us around the store asking if we needed anything. Come on guy get the hint we're just browsing. Were grown adults not teeny boppers pocketing stuff. I remember when I was a young kid myself and hot topic used to hire some cool friendly goths not douchie jerks like do at this location now. PASS. And their stuff is way too mainstream now. I prefer BLACKHEART their older more mature sister store in the Brea mall instead, read more

Wtf happened! Is this Hot Topic or a Wet Seal? They don't even greet you at the entrance anymore. They have cool novelty shirts but that's about it. Justin Bieber tees at Hot Topic? Really!?! No thanks. read more

An employee named Starr went above and beyond with her customer service while helping us locate an item today. It's people like her that make shopping at Hot Topic an enjoyable and welcoming experience. read more

Shipped to store, got the email telling me my package was ready to pick up, went to store after 2.5 hours to pick it up, they couldn't find it, called back about 2 hrs later and they still cannot find my package, so incompetent, don't ship/shop here read more

Not sure what all the bad reviews are about. I visit this store regularly and never have any issues. When I'm looking for something specific they don't mind when I call everyday to check to see if it came in. Drew is the store manager and he knows his funko pops! read more

I definitely love this store!!! Has a great variety of stuff and i always find the best things!!!! Not to mention it's manager "Drew" who is the most polite person ever!!!! He just makes you wanna come here every day. That is something i really appreciate when it comes to costumer service! I would obviously recommend you to come here! Lml read more

So tried to return a dress 2 days after I got it due to not being able to attend party I intended to wear it to and the store manager had the audacity to tell me it was filthy and had been worn. Mind you it did have make up when i got it but was told I could return it. The only reason I got it was because it was the last one and I was short on time to look some place else. I figured I could just clean it off. Yeah I get the return policies but hey you sold the item dirty people try things on not my fault It had make up on it. The worst part is that she actually accused me of wearing it I happen to be a manager as well I work retail. I get returns sucks but you never accuse a customer of wearing an item. Especially if you had the item on the floor like that. DONT WASTE YOUR TIME AND MONEY here there is no customer service and they can't even take back an item they sold dirty in the first place! & manager is rude! Never will I come here again and I suggest you guys don't either!!! 0 stars In my opinion read more

The store is way too small (most of the Hot Topics are way too small, the store at the Irvine Spectrum is the biggest). The music they play is usually crap, much of the merchandise is not appropriate for the age of the kids that shop there. Why is it that all of the clerks look like the spawn of people that used to work at Tower Records? read more

Nikki, you are a sweetheart. I called ahead to see if an item was in stock. Nikki looked up the item and let me know that it was in stock and in my size. She asked if she could hold it for me at the counter and I declined. She was persistent and asked for my name because there were only a few left. I arrived to the store and had the best customer service. Both Nikki and another gentlemen were kind, smiling, and up beat. I'm very happy with my purchase as well! read more

THIS HOT TOPIC STORE AND IT'S STAFF ARE VERY UN-CUSTOMER SERVICE FOCUSED. I bought some items online over the holidays and had it shipped to this store. Some items didn't work out and I needed to return them. It was still within the dates allowed for return but they woudn't return it because I didn't have the correct credit card that I paid with. I told them that my credit card was stolen in December and I had to get a replacement card with a different number, but I can give them my name/ID and it matches that of the online invoice. The girl said she can't do it, that it HAD to be the same card. When I asked for a store credit instead, she said she's out of merchandise card, so she can't do anything for me. What???? Told me to return by mail, which by the way would cost $$ to ship back. Go to the Spectrum Hot Topic instead.. their people are better trained. I just spoke to the manager there and explained the situation and she said to bring ID and she'll do it for me. Night and day difference in customer service. read more

Well, this store is lame! My 13 yr old went in to buy something with a debit card that I have her! The store doesn't have a debit card machine so they have to run as credit, they wouldn't let her purchase the jacket because it required signature! And the card name is mine! I texted my daughter a copy of my id, and they still wouldn't let her buy it, trust me my daughter doesn't look like a thug, far from it! So to treat her as if she is doing something wrong is insane! I called the store and some pretend snotty girl named Shay was rude to me and said only this "ya" and "ya" to my questions! Ad I told her it's not like my kid is running around commuting fraud or criminal acts! Seriously, well I am getting my daughter the jacket but sure as hell not from that store! We live all the way on the other side of town, so it's unlikely that we will ever venture to that mall again! I will stick with south coast plaza thank you!! Shay get a new job your useless read more

I shop there often. Worse customer service ever today. Wasn't an issue of return policy , it was an issue that the girl with the bad blue hair dye needs to be less rude. Sorry that your career is limited by the choices you made in life , but be a little nicer and maybe something good will come of it. read more

If I could give this hot topic no stars I would! By far the worst hot topic I've ever been too! There is this one woman who works there (I have yet to find out her name) that is BEYOND rude every time I go in there. I don't give her a hard time or anything all one done is ask a few questions and she makes it seem like I've asked way too much I will never go back to this location again! read more

BAD CUSTOMER SERVICE! I exchanged a top for my daughter for another size but when it still didn't fit, I went to return it and they wouldn't issue me a refund even with the receipt! They said it must be from the original purchase but they didn't staple it to the new receipt and since it's the only item I bought I only kept the new receipt. No way for them to look it up or check my rewards account! It's just does not make since!! BAD CUSTOMER SERVICE! I won't be shopping there again!! read more