I had a good experience with this place, our guys Sergio and Donny were helping us and look like they have very good selections of brands and sizes. We got some shows for my pre teen kid bc she is now between kid and women sizes and hard to find her shoes. read more

I would honestly just go to another Shoe Palace location. I came in trying to return something and was told that because I didn't have the original card with me, they could only give me a gift card. Fine. I asked if I could use the gift card online and basically got, "I don't know. No guarantees." That pretty much summed up the customer service here. Nobody really helped when I came in, and anytime I asked a question, the answer seemed to be "I don't know." It wasn't even particularly busy. Even one of the doors was locked, which just added to the whole weird experience. The selection wasn't great for what I was looking for, and the prices weren't anything special either. I've been to the MainPlace location and found a much better selection and better deals there. The employees here just didn't seem knowledgeable or interested in helping. I'd skip this location and go to MainPlace instead. read more

This shoe palace is HORRIBLE I went in December for Christmas shopping and they gave me my daughters shoes they were both different sizes decided to go back again today and AGAIN they gave me the wrong shoe size two different shoe sizes and to left shoes never going againnnnnn they couldn't even do their job by check the shoes before hand read more

Shoe Palace - Shoe Stores Near Me - Orange, California

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I can understand why this location has a 3-star rating, although based on my experience, I'm surprised it isn't lower. The level of professionalism displayed by management was extremely disappointing. It seemed as though everyone claimed to be a manager, yet no one handled the situation appropriately or professionally. What was even more concerning was the decision to close off an exit due to staff incompetence, creating what appeared to be a serious fire and safety hazard. Situations like this should never be taken lightly, as customer safety should always come first. I hope corporate and code enforcement take these concerns seriously and ensure proper standards, leadership, and safety regulations are being followed moving forward. read more

It was busy but Brandon still managed to help me out with a couple of shoes . Very friendly thank you so much read more

Shoe Palace - Shoe Stores Near Me - Orange, California

Horrible service. Old man with white hair was thinking I was going to steal shoes, I was literally holding a Columbia bag . He only hands me one shoe when he hands everybody else the whole entire box of shoes. Talk about discrimination. Proceeds to tell me I'll have the box of shoes up front for you when you're ready. I completely walked out. Never again. I'll take my shopping to JD Sports read more

The guys are not the problem, they are very friendly and helpful, the real problem is who puts the price tag on the shoes because I tried to get my Forum Low Blue and the price was wrong, the cashier charged me 99.98 and I saw the label for 49.98 I'll Never come back fr, it was embarrassing and sad. read more

Shoe Palace - Forum Low Blue - Shoe Stores Near Me - Orange, California

Worst experience ever at this Shoe Palace. The workers came up to my older brother and me rushing us like they didn't even want us there. They kept asking if we were going to buy the shoes or not and only handed us ONE shoe like we were wasting their time. We gave them another chance and came back, and they still treated us with dirty looks and the same attitude -- again only giving us one shoe. Super disrespectful and unprofessional. I'll never shop here again read more

one of the workers looked like she didn't want to help us out, and she just kept looking at us and making us feel uncomfortable

I bought a pair of white Nike shoes and I went in to return them. I forgot my receipt in my car but the manager at the register told me I could return them if I brought my receipt. I came back and a different girl was at the register. I told her I had a return and she saw the shoes and said she couldn't accept them because they were "creased". I told her I only wore them in the store to try them on and the bottom was completely clean. She gave me attitude and rolled her eyes at me and said "I can't take them": I told her someone else was here and she looked at my shoes 5 mins ago. She then calls her manager and she said "take back the return I already checked her shoes". Then the rude girl tells me that yesterday was the last time I could return it . So I tell her I want to speak to the person who was helping me before her. The manger came over and told me I could do an exchange and I asked If there was any way to get store credit. I wasn't interested in shoes in that store since the bad attitude everyone has. The manger then said that they don't give out store credit cards and that whenever I want to exchange to come back with the shoes and receipt and that there was no expiration for that. I found that very odd and wierd but I trusted what the manager said. So I brought my mom to pick out shoes to do the exchange and we spent an hour in there. We get to the registers and tell them I had an exchange. They told me that my receipt was a day expired and that they can't take back my shoes to exchange them. I explained to them that I came in the morning and the manager told me I could come to do an exchange because she said you don't offer store credit. She said I could exchange them for any shoes in the store. The employee replied that they don't do that and that they can't do the exchange for me. The guy kept trying to push me to buy the shoes my mom picked out but I told him we only came here because the manager said I could do an exchange! So to summarize the manager there lied to me about being able to do an exchange. This was an awful and disappointing first time coming to purchase at Show Palace. Will never purchase from them. read more

Skip the Nike store next door and come here instead. The selection is much better and they are staffed to help you. There are actually shoes that people would wear here. Staff is friendly and you can check out quickly. read more

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Recently came in to buy some shoes for my kids and I was helped by Esther. My kids hate shopping for shoes but Esther was super friendly and was very interactive with my kids that they actually enjoyed trying on shoes. She is the best! Thanks Esther! read more

Josh was great! He helped us promptly and got us on our way! We're grateful for his awesomeness!

Ester was super friendly and helpful. She was knowledgeable about her merchandise in her store and helped guide us in our sale. Hopefully she will get recognized and appreciated for her level of professionalism. read more

My fiancée and I went to this shoe palace to look for some Hoka shoes yesterday and as we split off I was helped by Ximena and she was patient and nice to me! I really liked how she took her time to get my shoe sizes for different colored Hoka and On clouds. She also answered my questions about On cloud shoes and Hoka shoes. I appreciate that she didn't just tell me that they were the same! The only thing I did not like was that someone else tried to take credit for her sincere customer service. I made sure to tell the cashier Ximena's name. Please make sure her hard work does not get unnoticed! read more

Horrible customer service, sold me a shoe that had creases and then did not let me exchange the shoe for a new pair because they were "damaged". read more

We have been shopping all day with my son here in Orange County we travel all the way from San Bernardino county. My kids are super picky shoppers but we bump into a young gentleman by the name of Angel. He was very knowledgeable about any and every shoe we requested to try-on. He had a great work ethics, very polite and courteous at all times we made him bring shoe after shoe after shoe and not once did he hesitate to deliver a great customer service on top of that. He is also bilingual and that made it super easy for my mom to continue shopping. I'm definitely traveling from San Bernardino County to orange county again. The trip was well worth it. Great customer service. read more

Shoe Palace - Satisfy customer! - Shoe Stores Near Me - Orange, California

The cashier Keala needs to concentrate more on the customer. She cashed me out today, and from the start, she was more concentrated on talking to her coworker than taking care of me. I took the receipt of the printer myself because she was too interested in finishing her story with her coworker furthermore, her coworker defended her by saying she wasn't ready. If she wasn't ready, how did I take the receipt of the printer the staff on the floor however, was very helpful. read more

Ana gives such great customer service recommend highly definetely coming back! she catered to my needs and she is very sweet

Andrea hooked me up Helped me and was super efficient with what we needed during a busy time she was so helpful read more

Jorge helped me out quite a bit. His customer service was on point! Would highly recommend him very friendly and respectful.

Bad service and it wasn't even busy. Would only give one shoe to try on. I don't know about you but if I'm spending over $100, I want to try on both. read more

George was super helpful helping me find a pair of shoes for Disneyland tomorrow. I forgot my sneakers a whole state away!! Thanks George for making it easy!! read more

Shout out to crystal day of 1-18-2024 happen to be a late shopper but she didn't mind helping me out unlike her colleagues just rushing to clock out. Stay couple mins after closing just to get me right !! Thank you very much!!!! This story needs more people like her!!! Glad I came to this location! read more

Fool me twice shame on me but still.. If there getting paid more then $7.00 an hour it's a complete waste of money. Your job ain't that hard just a little competence and some basic manners and bam your not a complete waste of space. #provemewrong read more

I had first gone to finish line across from shoe palace which was a terrible choice. THE WORST employees & all of them had a horrible attitude . So i took my kids right across to shoe palace. We were quickly helped by Saul and Ester even with the store being full with people everywhere. Saul helped me secure 2 options for my kids & was super funny. The best service & great selection!! read more

I feel humiliated it was 8:55 p.m. I still have 5 minutes till closing they still had a line and I was refused service and the black dude that came at me state of the cash registers were locked when in fact they still had like three people left how can they be locked if they still taking care of people anyways they refuse service to me and another Mexican guy and I have a feeling it was because of our brown color managers or the higher uppers need to take note of this and it needs to get addressed you guys are going to keep getting one star every day until you guys are dressed as issue and I demand a response read more

Shout out to crystal day of 1-18-2024 happen to be a late shopper but she didn't mind helping me out unlike her colleagues just rushing to clock out. Stay couple mins after closing just to get me right !! Thank you very much!!!! This story needs more people like her!!! Glad I came to this location! read more

Came in today and was assisted by Keala, she was extremely polite and so helpful throughout my entire visit. Your store needs more Keala's!! SHE GETS DOWN AND SHE DONT PLAY!!! read more

Amazing customer service, Bre was super helpful and found what I needed! Definitely coming again. Thanks Bre.

If I could give this place a negative number I would. Walked into a complete cluster of confusion of who is the customer and who is the sales associate. Found a pair of classic Vans that I wanted to try on. After I scanned the room looking for someone I found a gentleman whom I will not name names due to its a management issue/sales training issue. I requested the shoe and when brought it out to me. I was excited to try them on. That excitement was a total flop! I was handed ONE shoe that was unlaced. It's bad enough I wasn't even asked which foot was going to try the shoe on, but at least lace it for me. I did laced it up, tried it on and never spoke to the sales associate again. I guess this is where Cinderella gets her shoes, since you can only try one single shoe. Sadly my shoe experience resulted in me walking out without the shoes and any other pairs my family was going to purchase. Sorry Shoe Palace I think you need yo rename your store to Shoe Dungeon. read more

It was a little packed but overall service was great.They had a various selection of shoes and sizes.Angel was the one that had I asked if they a shoe in a certain size.He would bring it out quickly overall Angel is very polite and nice.I asked to bring out another shoe because the first one was dirty and he didn't hesitate to bring a new one.Angel was busy and he still did an amazing job.Also the prices are not bad some of the shoe prices are high but they had a lot of sale's going on right now. most shoes that are on sale are 50-100 read more

I walked in the store with my friend on what I believe was between the 27th or 28th of January 2021 and was immediately disgusted by what I saw. I saw a tall older gentlemen looked about 6 ft or taller with long hair and a bold goatee who didn't have any mask on who was a Shoe Palace employee. I didn't stick around to get his name as he was coughing around the store. I noticed there was a sign at the door that said "face mask required" but I guess it doesn't apply to employees. Whoever is manager of the store needs to take care of that issue. Should not be seeing this when there is a deadly pandemic. I was concerned for my safety. read more

Poor management. They opened at 10:45 when scheduled to open at 10AM 02/02/23 when they did open they were rude to everyone

Walked into the store needing help to find my daughter new shoes for her birthday, an employee came up to me, shoutout to Crystal for really helping me!! She was very helpful and patient with me helping me find the right shoe for my daughter. All the the employees were very nice and polite. I will definitely come here to shop for myself again!! read more

They never have anything good. A bunch of GRs. Even if they do have something, like the one shoe I saw, not in my size. Oh well back to on line shopping. read more

1 star, reason being: Their return policy is awful. They don't actually mean they will accept your return in a "brand new" condition. I only visited this location and I had a pair of sneakers that I had only worn during a week's period of time - they felt a little too big that time and decided to return them (or even exchange them for that matter). They sent me out the door and said they couldn't do anything about them because they were "creased" up and had "sock residue" on them; implying they were no longer new. Will no longer shop at this location or business for that matter. read more

Came here to look for some Nike Air Force 1. It was my very first time there and I was helped by Ayanna she was very helpful and she made sure I got the right size. Thank you Ayanna for being so helpful and going to the back many times just to get my right size. 5 stars for the great staff and helpfulness. I will definitely be back when it's time for my next pair of shoes! read more

I bought a pair of Nikes from this location---they were my size and fit great, but Shoe Palace switched them out, because when I got home the shoes were the wrong size and both were lefts. I chose to go to this location out of convenience, but I ended up driving back to Shoe Palace that same afternoon to return them. As a shoe store, they have a duty of care to ensure that their customers have the right shoes. I assumed they did because I tried them on, but they gave me a different box of shoes when I checked out. I ended up ordering the shoes online and getting them for a better price...and they were the same size and not two lefts. read more

I was thinking about getting new shoes for work and been checking out the other stores at outlets but for some reason I felt Shoe Palace would be the place I would get them. Since today was Labor Day and many people have the day off The Outlets as well as Shoe Palace was packed with people. Despite this place being super busy the workers here are very helpful, in fact, I was helped by 4 different workers here. I'm picky when it comes to my shoes since I was buying them for work and I'm on my feet majority of the time so I take my time finding the right one. I bought the Nike Zoom Pegasus 32 from here and would certainly come again if I need some shoes. read more

Shoe Palace - just bought these Nike Zoom Pegasus 32 $108 - Shoe Stores Near Me - Orange, California