Took my 93-year-old aunt shoe shopping today. What a great experience! Due to a brace she wears, finding shoes that fit is problematic. We found a few pairs she liked but because of the brace, the velcro wouldn't reach. After a few minutes of brainstorming, we decided to try a Velcro product I had seen before. A quick trip to Home Depot and we were back with the solution. Ryan was so patient and accommodating, making sure her shoes were adjusted properly and that she felt safe and comfortable. She left with 2 new pairs of shoes and a great big smile! Thanks for your patience and kindness, Ryan! You are a real asset to that store! read more

I arrived at the store during their business hours. Made a special trip just to go to this store. And there's a note on the door saying "closed for lunch until 3:35. Who does that?!?!? Won't return read more

John helped us find the right width & shoe length for our feet. My friend had been buying shoes 2 sizes bigger for herself because she couldn't get the right width. I didn't realize my left foot was a 1/2 size bigger than my right. What a great help to find out that you can get shoes to feel good on your feet. We will be repeat customer's . read more

John was extremely nice & helpful. Thank you John for sending me home with my new shoes!

Excellent customer service at the store that provides the best quality shoes for people working on their feet for long hours. I highly recommend this store that has the friendliest and most knowledgeable staff to assist you in finding the best pair of shoes. Thank you! I highly recommend SAS brand and their store. read more

Outstanding products (shoes, socks, etc.) GREAT customer service! I've been buying SAS shoes for decades and always very happy. & incredibly glad that their products are made in the USA! read more

We were there last week to get my husband a new pair of shoes. Great service, they even gave us a discount for my husband's birthday a few months ago, without a coupon! My husband's old pair were badly used, and they helped him get the correct size this time so the same damage -- from an incorrect size -- won't happen again. We'll go there again, not only because it's convenient to our home, but because of the very competent employees and the very good product. read more

I went to return or exchange a pair of sandals from an online purchase and they called Tammy the manager who screamed at me over the phone that I could only get a gift card. Rudest person ever I gave the phone back to the employee since Tammy didn't want to hear me out. F Tammy and not the first problem I had there. Just Buy online and return online. Tammy I hope you get treated like you treated me! You suck!! read more

Wonderful staff and they'll answer any questions you might have. They didn't have a pair of shoes and they ordered them to be delivered to the store for me. Very easy process and was able to pick them up in 10 days. read more

Karen served me even we went in the store 15 minutes before closing. She chose a pair of shoes with special insoles to cushion my feet. I have been having great pain every step at work. I chose one more pair as my friend wore that. I am going to rotate the two pairs of shoes to see whether my pain may subside. Service is out of the world and I'll find out tomorrow how these expensive shoes measure up to the real life of demanding work place. read more

Thank you Tammy for you wonderful customer service and kind personality. You really represent SAS well. Tammy is amazing at what she does. She helped me with getting 2 pairs of shoes for my new career. The Chloe & liberty Non slip. I got two insoles, cleaner and polish, She really set me up! Im all good to go! Thank you for such a wonderful first experience with SAS I will be back again and again. Bree read more

I visited SAS in Orange, CA yesterday to check out their shoe selection. I was assisted by Jackie and am extremely happy with my purchase. Jackie was very helpful in determining my shoe size and listening to my concerns regarding comfortable shoes. It is refreshing to have a salesperson who is knowledgeable, professional, and pleasant to interact with. I had never visited a SAS shoe store before and am glad that I did. read more

**store has moved** My wife has been having some really bad foot pain lately. After she got an X-ray done and found out she had heel spurs, I took her here to get some better fitting shoes. Ryan helped size my wife's feet and helped her pick out a great pair. These shoes are great so far. You can tell the quality is good because they are hand made in America. Thanks again SAS. I'm sure my wife will be back for another pair soon. read more

Horrible service and very overpriced, Also once you buy there shoes they won't take them back or let you exchange them even if the shoes are unworn. Go to Nordstrom's instead and avoid the poor customer service!!!!! read more

Took my 88 yr old Mom here with her exceptionally gnarled toes. Fearing the worst especially that they wouldn't have anything for her to wear that would be comfortable! Was I wrong! Chuck stepped in and saved the day just as we had lost all hope! She now has shoes that she loves and says they feel so comfortable that she forgets they are brand new! Chuck and the staff here cared for my Mom and even showed us the bunion stretcher for leather so they can make a stretch wherever there is need due to a bump or lump in the leather on the foot of the wearer! We were even offered free shipping for next day on her particular special shade she wanted, burgundy instead of black. LOVE THIS PLACE, clean, huge inventory, great bathrooms too! Thank you all for making a dreaded experience into a shopping and bonding memory of Mother/Daughter joy! read more

My mother who is near 80yo purchased a pair for $140, SAS being her favorite store. At the time of purchase she's asked that the left one be stretched more and the right barely. After a week she went to pick up the shoes only to find that they were stretched the other way around. While it may be company policy that once stretched, shoes cannot be returned, should it be the customer to "foot" the mistake ? So, mom was told to take the shoes and leave - there's nothing they can do. While I understand that errors may be made and someone got confused, would it not be fair that the company address the mistake?, to own the mistake? Review edited to with update: store manager called to inform that the employee should have confirmed with upper management to assess prior to sending customer away, therefore the exception will be made for a replacement. Thank you for an amazing response !! read more

Way out of my budget, but the shoes I got is helping with my pregnancy so much! Worth the money. I dont remember the name of the two young men who helped me, but thank you again and for recommending the upsell on items to keep my shoes looking/feeling nice for work. read more

Blows my mind a year later the "Business manager" responds to my comment. Looks like your average of three stars is biting you in the rear huh? Or maybe you just found out about Yelp? YOU WROTE: "We have such a delicate age group that frequent our stores, we have to look out for their well being and make sure their experience is as pleasant as possible" I guess you could care less about someone in their mid thirties that was disabled and had to use your shoes? That just wanted the shoes he paid over $200 and they fell apart fixed. YOU WROTE: "....however we will not tolerate anything that could potentially scare or hurt one of our very appreciated loyal senior customers." So are you saying that someone that is not a senior is not a loyal customer? I would have been a loyal customer if I was threatened by one of your employees that came from around the counter at me! If someone that is active in their 30's finds a need for your shoes they will probably be back for another pair sooner that the senior that might not be as active. In the end it's probably not a best practice to be discriminatory toward any one age group in general. Maybe you should read my whole review first. The shoes were comfy. The person who sold them to me was awesome. It was YOU and "Richard" that were real jerks. Look at the other reviews. I am not the only one saying this! I am a business owner and I treat all my customers with Respect no matter thier age. Maybe you should start doing that too! read more

I have plantar fasciitis, wear shoe inserts, and find SAS's "JOY" loafer (and another style like it) fit my needs very comfortably and look sharp with modern ankle slacks. I have tried many other "comfort" brands and find SAS, with their full-grain leather shoes (inside and out) are the most comfortable. Only athletic shoes rival my SAS loafers. The store is large, well stocked with all shoe sizes (there are more sizes in the back if they don't have them out on the self-serve shelves), and has a friendly staff. I found out about SAS back when my very old mom bought their lace-up old-lady shoes. Then, I understand, the daughters of the founder of SAS brought in stylish shoes--which are catching on with all ages. read more

Before coming in, my mom already knew what kind of support she needs. She narrowed it down to two. Then Brandy re-measured her size and adjusted the straps appropriately. We were in and out in 10 minutes. The shoes are super comfortable (my mom has the Relaxed and gahhh, I wish I could wear them forever) and customer service is excellent. See you in two months when I'm Christmas shopping! read more

These are the most comfortable pair of Dress Shoes I have ever worn! Yes, I said Dress Shoes. For the most part I am a suit and tie guy and have seen what SAS has put out as far as shoes go in the past, but trust me on this, they have come a long way. Don't come here expecting to get discounted shoes as the old saying goes, you get what you pay for is in full effect here. I almost feel guilty walking in these shoes which by the way the style name is the AMBASSADOR and it's a perfect match. So, if you feel like being in your slippers while you're working go see SAS to pick up a pair of comfortable kicks. Great Friendly service as well. Side Note: They will be moving locations soon towards Chapman but will still remain on Tustin St in Orange on the west side near Wells Fargo. THANKS SAS! read more

I cane here because I have a new job that requires me to be on my feet most of the day. I spent a lot of time at other stores not finding any shoes that were comfortable. I wish I came here first. The store is clean, lit well and the shoe displays are convenient and well stocked. I was immediately greeted by Carol. She asked what I was looking for and quickly was able to show me the best shoe for my job. She sized my feet, the shoes are perfect, like walking on clouds. Thank you Carol! read more

If I could give 0 stars I would I've been buying SAS shoes for years. I come to this location to return a pair of shoes I bought for a family member and I'm greeted with a condescending attitude and no help. I was told to speak to the manager. I asked who was second in command I'm told no one I drove 43 miles just to come to this location. I don't recommend coming here unless you would like to be treated like a second rate citizen. For the price we pay for theses shoes you'd think we would get a little respect. read more

I found the shoes in sas are good quality, irrespective of the price my only concern is when you pre order a certain size of shoes , no guarantee that shoes with the size you want will be there as they say on certain date, which frustrates my hope as it's not happening, I prefer them to say not to promise me that it will be ready in certain days or weeks so I won't be much hoping my special order for certain size shoes will be, just giving me a false hope that the merchandise will be there on a certain time. read more

I took a friend in to look for good work shoes and he has to be on his feet all day. He wanted a pair of slip-ons. We were fortunate enough to get Perla to help us and she was fantastic! I didn't think slip-ons were the right shoe for him as he had always worn lace ups for 18 years. She picked up on my comment and brought over 3 different pairs of lace-ups and she changed the width because she could eyeball that the first pair was too wide. Darned if she didn't nail it. He ended up getting 3 pairs of shoes- all lace ups and walked out very happy! Perla understood his needs well and handled his Aspergers very well. She explained everything in detail and overlooked his shortcomings. She was gentle and kind and was just perfect! She is a great asset to the company. I have bought shoes there is the past and hope to buy in the future from her. Remember the name...PERLA! read more

Wow! SAS shoes you made it again! We are here for our new working shoes and what we got is the best shoes and service in town. Our experience with SAS shoes especially this location is the best. Gentleman name Ash helped us choosing the perfect shoes for our feet. We walked out with smile. We are happy customer and surely will be back again. read more

My boyfriend stands all day long at work and he has finally found shoes that are perfect for his feet. The service is excellent. They took their time to help him find the perfect fit. He highly recommends these shoes. read more

It's our second time at this location but SAS shoes are only the choice for our working shoes! The comfortable sole, quality of their product. And most important is friendly and care of staff to customer. They take time to measure your feet also have you try on different sizes till you got the one that fit you. Our experience here with the gentleman name "Ash" helping us and professionally give us all the information we need. I know the price is little high if compare to the others but remember "you got what you paid for" thank you so much SAS you are the best! And we will come back again and again. read more

I have difficulties finding my shoe size - 4 to 5 1/2 depending on the style of shoe. SAS has a variety of shoes and styles. They are the most comfortable shoes that I have ever tried. So comfortable that I literally threw out all my uncomfortable shoes and replaced with SAS shoes. The Allegro style is my favorite. Go see Chuck. He is always there on Fridays. He takes his time making sure he finds the right size and fit for you. His recomendations have been great. I have purchased so many shoes from him. read more

I wasn't a fan of SAS because they are not fashionable to my taste and overpriced but it was insisted that I try a least one pair. So I did and what a mistake. The shoes hurt and feels uncomfortable. I brought them back to get them stretched a few times and they still feel uncomfortable. A few of them are very friendly, knowledgeable and helpful but AVOID getting any type of service by an older lady by the name of Karen. She is VERY rude!! She has an attitude and is NOT helpful. I'd rather deal with a lovable fool then a competent jerk!!!! read more

Unacceptable customer service. Lost a customer of 5 years. Yesterday my father and I went and bought two pairs of shoes from the store. When one of the pairs were out of stock, they offered to ship them from the Santa Ana branch and allow us to pick it up today. Everything seemed good and well until we found there was a slight issue with the stitching of the shoes we bought. So when we went to pick up today (Friday 3/17 at 7pm if the owners want to look up who was working at this time), we brought along the other pair of shoes in hopes of getting a replacement. When we got to the store, we were appalled by the service. The salesman at the counter refused to acknowledge the problem and even berated us for wanting to replace the shoes. He was rude and abrasive and seemed like he was about to escalate the situation. I believe he was the one in charge as the other salesman in the store stood meekly aside, ignoring the confrontation that was occuring before his eyes. Never have I ever seen a salesman raise their voice at their customer given that all we asked for was an exchange. In the end, I simply requested a refund for both shoes and left. My family has been loyal customers of SAS shoes for more than 5 years. Never have we been treated so rudely. As a parting remark, he told us that our names are "in the system" and we won't be sold shoes neither here nor at the Santa Ana branch. Well good riddance, I will never be returning to a store with such terrible service and will be taking my business elsewhere. read more

i loved the costumer service, to be honest i was not very impressed when i walked in ,and saw all these brown and black moses wandering in te desert type of looking shoes.. but as soon as i got greeted by this nice gentleman, and he showed me a pair of sandals, i felt a lil better, the style was nothing fancy and as soon as i put them on i felt in heaven. he also offered a coupon for 15 dollars off and complimented my crazy toe... the price point is moderated not cheap but not ridiculous. i will definitely will go back and repurchase, his service was outstanding and the quality of the shoe speaks for itself. i am a happy costumer. only have one suggestion. make yourself available online either thru facebook or a private website. read more

This is a review of this particular SAS Shoes location and not of the shoes. I have been wearing SAS shoes for years. Not long after I bought my last pair, four years ago, I moved. Today was the first time I have ever been to the SAS Shoe store in Orange and it is also the last time I'll enter that store. They were grossly understaffed and the one young man who was working was incompetent at best. I picked out several pairs of shoes I wished to try. Since it has been over 4 years since I last bought shoes, I needed my foot measured to know what size to try. Took a while, with me holding the selected shoes, for the young man to 1) acknowledge my presence and 2) see if I needed assistance. I told him I was interested in trying on the selected shoes but did not know my shoe size. He took the selected and sent me over to a seat after a few minutes he measured my foot and asked what style shoes I was interested. I reminded him he took my choices. He had not a clue what he did with the shoes. I had to start again, went to try them on and for the first time ever, a SAS employee couldn't care less that I was trying on the shoes, that the size he said was wrong. I packed up my belongings and walked out. Never once did he look up and realize he lost a sale. read more

Really good shoes....never have left a bad review... But horrible service especially by Carol she is always rude n is only nice to some people. Especially if she thinks you can't afford the shoes there...all other works are soo nice...prefer to go when she doesnt work.... read more

I bought my first pair tonight. Walked 2 miles already. Very comfortable shoes. They are a little bit more expensive but so far worth the money. Also, they are made in the USA! This location on Tustin, just south of Collins in Orange just recently opened. They just moved from their location on north Tustin. read more

Bought some great some great sandals here based on a recommendation. SAS really needs to work on customer service skills. When you walk in the store, the first thing people notice is a greet. I have noticed in the past, and my recent visit, that the store employees do not acknowledge customers. all-in-all in all the shoes are great. read more

Worst customer service I've EVER experienced. Stay away from Steven. Ask for ANYONE else. I've been going to this store, although it changed locations, for decades. NEVER been treated the way I just was. NEVER had a problem. This guy used the following language with me: "You're not on MY commission." "Do what you have to do." (When asked about what appears to be a non existent manager on site.) "You came in here with an attitude. I don't need it." "You need better people skills." "I can refuse you service." (AFTER I'd bought a pair of shoes and was there to pick them up.) "The sooner you get out of the store the better." That last one is priceless. I'd already contacted corporate after the way I was spoken to on the phone yesterday by the same guy. We'll see what corporate has to say about not having a manager I could speak with over a whole weekend and what they have to say about this person representing their company. read more

Love this store. Comfortable shoes. That's all I wear. People that work there are very attentive and know their stuff Highly recommend

Best quality shoe I have ever tried. I now own several pairs. Go see Chuck at the Orange store for wonderful service!!

So, I took my senior mother to buy some SAS shoes about 3 weeks ago. The old guy helping us (late 50's) was kind of nice but had a chip on his shoulder. He was very good at thinking he knows more than you. Anyhow, my mom bought the shoes $140 and put them away in the box till she tried then on at home on the carpet last weekend and noticed they bothered her. She took them in to exchange them for a wider size. Oh boy was that a mistake!!! The old dudes attitude changed. He was hesitant that they were used. My mother kept telling him they were in the box till this past weekend and she tried them on on the carpet and noticed they hurt. No scuffs nor wear signs. The old guy didn't want to hear it. He blew a fuse!!! He got his cell phone camera and took a picture of our car license plate and was not budging. Finally after making a scene and other customers looking he went to the back and got the other shoes and threw them on the counter and got the old shoes and threw them on the counter floor. What a jerk!!!!! This guy needs some therapy!!! He was also venting about how he lost his home! Who cares dude! All we care is about the shoes not your home!! YOU GUYS ARE GOOD AT TAKING PEOPLE'S MONEY BUT SUCK AT EXCHAGES!!! If you don't like that maybe you should change your policy or post a sign. Amazing!!! You lost another customer forever and hopefully people read this and see your true colors. You guys are the face of SAS and people will see that SAS are two faced. Nice at the beginning and bad at the end. read more