I had called DXL on my way to the hospital to pick up a relative. My uncle would need clothes on discharge and I figured I'd just buy some on my way. Carlos was extremely helpful. I explained my needs and on my arrival he already had a small selection for me at the check stand. I was able to quickly select and pay and be on my way. Thank you Carlos for excellent service. read more

Ok I have to deal with the lady who was working today she is very rude and passive aggressive! Will no longer shop at this store second time dealing with horrible customer service! The manager was very nice and out going the two lady's working are soemthing else! I will not return to this store I'm sure it will be going out if business due to the horrible worker's attitude read more

Very disappointed that on a Sunday they don't open until 12 Noon. Not acceptable as many events are early Sat and Sunday. Open earlier on weekends and adjust schedule for Monday to open later or close early on Mondays. read more

Terrible attitude, limited selection, and overpriced items. If you're looking for all three, this is the place for you. It's disappointing that this store is one of the few options for bigger guys, yet falls so short in quality and service. I visited today with my brother, hoping to pick up a few items, but left feeling let down. As soon as we walked in, we were met with cold, unfriendly glares from the manager and Bianca. Just a few minutes into browsing, Bianca approached us with a half-hearted, unenthusiastic 'Can I help you with anything? I replied with we are just browsing and we received an eye roll from Bianca. After browsing for a bit, I had a question about specific items, but once again, I was met with Bianca's terrible attitude. We did manage to find a few items that fit my brother well, so we ended up purchasing them. But the worst part was having to pay their high prices and just accept the poor service. :( Please my fellow big fellas... if you can fit a 4xl or below... go to Walmart,Target, Amazon and JCPENNEY. I love DXL cause they're the perfect gym motivation... luckily I have finally worked out enough I can fit clothes from different stores and my bro is on his way there! DXL DO BETTER! Put Bianca and her sassy manager to clean the bathrooms and stock shelves to match their attitude. read more

We came in here with my sister in law. She bought something for my fiancé for Christmas. Got him shoes here. He wanted to exchange them because he doesn't like wearing Sketcher's anymore. He wanted a different brand. I had to use the bathroom very badly. I drink a lot of water and tea throughout the day to stay hydrated. I asked this lady that was folding t-shirt where the bathroom was. She didn't seem that interested in telling me, but she went ahead anyways. She kinda gave me an attitude. I'm like ok.... I went to find the restroom but got a little lost so I had to go back to ask her again. She looked pissed since she had to repeat herself. The guy that was helping my fiancé find shoes was nice though maybe because he was the manger. He had a nice attitude and helped my fiancé find the shoes he needed. The reason why I knocked down 2 stars is because of the lady with a bad attitude. She didn't seem like she wanted to work either. Ok lady, maybe you need to double check yourself. I would've gave this place a 5 stars because the guy helping us was very nice and genuine but the lady ruined the rating down. Parking is a big structure as it is home to a Island's Burger and other things. This place is inside the Irvine Marketplace, so there is tons of shopping places and food places. read more

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I absolutely love DXL. For my big and tall clothes, this is one stop shopping. I can get everything from swim trunks to a beautiful suit if needed. Great selection and the customer service here is outstanding read more

I arrived at the store in hopes of getting pants and a belt for tonight's dinner. While in the store the advertising stated "Just find what you need" or to that affect. I found what I wanted, a nice light blue pair of slacks. "All slacks are 32" inseam" the rude associate stated. So she dragged me to the back corner and held up a black pair. I stated " I have something in mind, a little more like summer". She walked away. WTF! Ignoring her I went back and found a 28" inseam in the slacks, but not in the color I wanted. Someone find a better sales manager to train ignorant people! read more

What amazing service we received from Carols Pulido!!!! Would highly recommend DXL and especially Carlos to anyone looking to find well made men's clothes and suits that is affordable and well made. He went above and beyond to help me find the right suit for my hard to fit son. Was super patient with us and very helpful. read more

I used to love going to this place. There was a little guy from New York who were the who made me feel like I'm murdered. My recent visit was two women working in there every time I asked a question they made me feel like I was stupid. I didn't feel comfortable or enjoy my shopping experience. read more

Thank you to the two ladies that were working on the afternoon of 3/2/25 great customer service both we're out on the floor and asked me if I needed any help multiple times which I think is great. They weren't just hiding behind the counter like my previous experience with the men that were working. Thanks again, ladies. read more

You can find those "big & tall" sections in many clothing stores, but the selection if often limited and the sales people are generally little help. DXL makes shopping for clothes in my size easy and effortless. A great range of styles and designers, so you don't have to settle for whatever might be in stock. They can also do alterations, if necessary, to ensure the best fit possible. Also, the sales staff will ask if you need assistance and leave you to browse if you wish. Found the staff to be friendly and helpful. read more

Today I had the misfortune of being a "customer" at the store in Towson (store 09513). I went in to get a $50 gift card for my brother. When I arrived there were 2 customers ahead of me. No big deal. There were 2 people behind the counter but the man ignored the second customer and myself and made a phone call. He easily could have put that off and helped the person ahead of me. But he didn't. Instead, he made the call and ignored us. At this point the clerk rang up the first person and began helping the woman in front of me. Again, that's just fine. Now it was my turn. At this point another customer came into the store and immediately started talking to the female clerk (Katarah). Instead of helping me, she began to talk to the other customer while I just stood there trying to pay. They talked for a few minutes about clothing and the cashier just kept talking over me to the other customer as If I wasn't even there. It was obvious that neither of your employees cared to help me; the other customer apparently was more important than me. It's a good thing that I am not Big and Tall. I couldn't imagine giving DXL any of my business. Perhaps they should retrain these employees to care for every customer equally regardless of what they look like. read more

They sale designer merchandise. That's a good thing. They sale at designer prices. What they don't sale is designer service. They NEVER have boxes for your purchase. They always have some half baked excuse. Maybe they should hire a store manager from a designer store. It's ok to charge $110 for a Polo shirt that in normal sizes would cost $39 at Macy's. I get it they are selling to a speciality market. But is it too hard to stock a cheap shirt box? read more

Wow! Comfortable, stylish men's clothes is the reason we visited, and then we got KILLER customer service. We lucked into Carlos and he absolutely knows his stuff. The clothes are for all kinds of "big" guys - not just tall athletes. Bonus points for making all the guys feel welcome, no matter their shape. Really, really great experience! read more

The prices are not cheap, but then the clothes themselves are bigger! This is part of a chain, and for those of us who need it, it's great that it's here in the Tustin marketplace. read more

Feeling like a GQ model after Carlos hand picked my attire, he also helped me pick my wedding suit as well. He doesn't miss. Come see Carlos! read more

Nope. Just NO!! I have been a loyal customer there since 2006. Spent thousands of dollars. They somehow messed up my email address and took away all my earned points & sent to another email (not mine!) . I have called their headquarters 5x and it's STILL NOT FIXED!! I'm not sure who is running this company but please do not patronize them. Have no idea how to get this issue fixed and no one at their customer service line seems to care!! read more

If you need a suite or sport coat find a different store... I was in today and they had a choice of 3 sport coats in my size (52 Long). I was told that several alternatives found were unavailable... even to order. The staff wasn't that helpful in helping find options. Trying out Men's Warehouse for their custom order program. I appreciate that Men's business attire is changing but basic sport coats and suits shouldn't be off the menu... read more

We showed up to use some of our coupons and got in and out within about 30 minutes. I needed a pair of slacks and they were able to do the alterations within 10 minutes. If you're big or tall or both this is your place. read more

DXL - Love the service at DXL. They helped us find some slacks quickly and even did the alterations within 10 minutes. - Men's Clothing Near Me - Irvine, California

This is the second time I've been to this location shopping for my fiancé. First visit was back in July for a few items to take back East and we walked out with jeans, linen pants, 2 pair of shorts, and 5 shirts. Excellent service from multiple staff members - my fiancé is NOT a fan of clothes shopping and they made it painless for him. We came today to get him a suit for our wedding next month. Staff member Eden knocked it out of the park! She gave us multiple options, sizes, colors-you name it. Great personality and very patient. Can't recommend this place enough if you need good clothes and great service. read more

Went into the store and was helped by April who is a delight. She was solicitous, asked my husband lots of questions about what he was looking for, and made very helpful observations and recommendations. She even laughed at his jokes. read more

Just walked in and the sales lady immediately told my husband that nothing would fit him. Keep in mind my husband is 6'8 and wears a 2-3XL in most clothing. The woman working immediately looked at him and said nothing in our store will fit you because you're too skinny. My husband was just looking for a polo shirt he would've bought anything it didn't matter if it fit him properly or not. The way she said it was rude and basically told us to leave. So be advised if you're a tall man but not a "footballer" don't shop here. read more

I'm finally able to find shirts for my son who needs the longer shirts for tall guys. A great selection and we're usually able to find at least one item from their clearance section. The salesperson, Anna is the best! Very sweet, has great suggestions and will run and get you whatever you need while you're in the dressing room. I had my dad with me, and they had a great sitting area with a TV that he could enjoy while he waited. Anna was so so very thoughtful to offer him water - and she got us some too. She makes it such a great shopping experience! Also, on a totally unrelated side note for anyone interested. I love how this place smells! The air freshener they use smells wonderful. And would you believe they now have car fresheners and candles with this scent! What a happy happy day it was when I discovered this! read more

This is a brand new store located @ The Market Place. The store is in the same shopping center as Islands, On the Border etc. I must say there's plenty of brands to choose from - Lacoste, Polo, Oak Hill, Levis etc. Since the Casual Male XL store closed in Santa Ana, this is the closest store for me now. The store is well designed and organized which makes navigating easy. The fitting rooms are found in the middle of the store. You still need to find an associate to open the doors for you. I'm glad there were many associates who were available for the customers. The staff were professional, courteous, and willing to assist me. I will be back because of the selection and customer experience! read more

DXL - Long ties for a tall guy - Men's Clothing Near Me - Irvine, California

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I visited this store last night around 8pm. There are 2 female workers, I believe one to me the manger. I have never in my life been so disrespected and treated so rudely. I'm not quite sure if that is the image that corporate wants. But the sheer rudeness blew me away. read more

This location has more variety of items compare to any other dxl Aliza has always provided excellent customer service and helped beyond my expectations!!!'nnnnnm read more

My cousin had to appear in court, and we needed a size 6X for him on the day he was to begin a jury trial (his only other suit was lost!). I called at 8am to see what time they opened and was told 11am. I explained the situation and was told to come in right then and they would help me. Needless to say we were very grateful for their going the extra mile. Thank you!! read more

What a great night today turned out to be. I wear a 5XL and will be attending a wedding. It has been so hard to find something to wear and I have been so discouraged! Carlos was so good to me. He was patient and helpful. Carlos was very knowledgeable with the products here and knew what to get me. THANK YOU for all your help! I'll be back! read more

DXL - My outfit! - Men's Clothing Near Me - Irvine, California

Awesome sales folks. Very helpful and patient. Made me feel extremely comfortable. I will definitely go back and recommend to friends and family. Love that there is a store out there that has clothing for the big and tall! :) read more

Wow! I was impressed by how well I was provided with excellent customer service. While shopping I was introduced to the staff and I was informed about the custom suit tailoring which I look forward to. Ask for Carlos, he's awesome and very professional. read more

I visited the location in Rancho Cucamonga the other day and the belts I purchased were not the right size. This was my first visit to the Tustin location and let me say Jorge was phenomenal!!! He greeted me the moment I walked in the door and as he was coming back up from the storage area I had an inquiry. He stopped what he was doing and assisted me. The belt I needed was not on the shelf, he checked the back and didn't see it, but when he checked the computer he saw that there should be one in stock. He went back and tore the belt shelf apart (not literally) but low and behold he found it saving me a trip to Brea that would've been out of my way. As I was doing my exchange he even offered me a bottle of water. He is truly an asset to your organization. read more

As soon as we walked into the store, April helped us right away, found the correct size and fit for my boyfriend. She was accommodating and efficient. The store has a lot of choices and styles for 1xL to 4xLT. Thank you, April, for your assistance! We will come again! read more

This is my new go to place to shop for my dad. It is always a nightmare to look in regular stores for a 2XLT shirt for him. This has eliminated that frustration. They have tons of size options from xl-4x sized in regular, tall, and big depending where your big and tall guy lands. my dad happens to be big and tall but fits in a regular XL here. My step dad is just a big guy so his size in Big will be great. I am not able to one stop shop for these guys. They have a huge selection of types of clothes ranging from Suit and tie to Polos to skater to team gear. Plus they carry shoes in hard to find sizes. Ever tried to find a men's shoe in a 13? I have, not always an easy task, but this place makes it easy. Funny note: When separated for my dad I usually look for the big tall guy, this store made that a problem because they were all big and tall. Lol. read more

Great experience the last 3 times I went. Had a return that was handled well. Place really has a great atmosphere and attitude while taking care of guests. read more

Michele is great. Every time I need anything, she is there. From a suit, jeans tailored(thanks Sal), to a new dress shirt. This place is better than Nordstrom's, and parking is easier. Finding clothes has been a challenge for me since I wore a size 15 at the age of 13. All of the other big and tall stores are more for the overly large man. DXL has fashionable clothes and I don't feel out of place. Michele you do a great job. Hope your company values your employment read more

Let me share the most recent experience. The new manager there has a horrible attitude. Do not bother buying something online and shipping to the store even if you spent close to $200. I bought 4 black plain polos that I needed for my brother for his new job. They where sent to the store because we needed then asap. I also ordered a Christmas gift. With the gift came a coupon $20 on us on anything. The manager could not and would not be bothered with it. She needs training aside from her horrible service she could have suggested another purchase in the store but no she brushed us off like dirty trash. Earth to you Dxl is overpriced I could have gotten real Ralph Lauren black Shirts for the same price with their online sale. Do you know you're job and store is not guaranteed to stay open? Sure you sell some good brands like Psycho bunny and True Religion that other stores don't that is your saving grace not your terrible customer service. This is the second time this arrogant manager acts this way. She needs training before she affects your store more! read more

The staff here are very friendly. Travis went the extra mile to help me find just what I needed. He has outstanding customer service!!

We went in tonight to find graduation clothes for my son. The sales person that was helping us was Joey and I can't say enough good things about him. He was so helpful from finding us the sizes we needed to suggesting outfits. He was so patient and helpful. I also loved the positive attitude and the big smile on his face. We will definitely be returning back to DXL in the future. read more

Update 11/14/19 This was the worst shopping experience that I have ever had at any store period. I came in wanting to buy a suit and exchange a shirt for a different size. The place was empty and I received no assistance from anyone working here. The employees just BS'd among themselves the entire time talking about their scheduled hours this week. After walking around the store for 30 mins my wife and I decided to just return the shirt first exchange it. The lady at the check out asked me if I was sure since I would be loosing my $30 certificate. I told her yes since I wasn't able to find anything. I specifically said I wanted to buy a suit but didn't see anyone to help me. She didn't take the initiative to see if I wanted help at that time and proceeded with the return. I left the store, went to Mens Warehouse and spent over $1K USD on two suits. I was extremely happy with the service at Mens Warehouse and am very satisfied with my purchase. I will not be going to DXL again. FYI, the DXL commerce site is from the stone age and not user friendly. read more

Had a terrible experience at the DXL store in Irvine today! It was Sunday with a 50% off sale going on. I traveled to the store from Huntington Beach. I was fully prepared to buy some men's suits and maybe a sport coat. Bad experience. The store appeared to have only three staff on duty, a greeter, a cashier, and a salesperson. While the saleswoman (Michelle) was knowledgeable, she had to bounce around from customer to customer, in addition to helping the cashier out. The manager of this store is obviously not staffing the store properly. Plus they did not seem to have any suits (separates) in my size. I left in a haste - angry and frustrated. What a waste of my time. Back to Men's Wearhouse and Nordstrom's for me. Much better customer service. Don't recommend this store. read more