Al was very helpful, patience, funny n kind when i bought my sister to get her 3rd lob piercing. My sister was nervous at first but just Al talking and joking around with her made her experience even better n fun! Recommend coming here and getting ur piercings with Al!!! :) P.s. where's ur accent from? Lol read more

Claire's - Piercing - Jewelry Near Me - Tustin, California

We came for the great 5 for $10 clearance sale and ended up with 10 for $20. What made our visit even better was Al, who was truly nice and understanding as my two year old yelled and grabbed for things in the store. He made our visit even better than usual. We love dropping by Claire's! Thank you, Al! read more

Took my girls to Claire's at The District on Sunday, 11/5 at 1:45pm and come to find out they're closed for an hour lunch on Sunday's. Retail store at a mall closed in the middle of the day? And they get an hour lunch?Hmm...wonder if management is aware. See photo below Claire's Management Team. read more

Claire's - Closed for an hour lunch on a Sunday? - Jewelry Near Me - Tustin, California

Al pierced my 6 year old daughter's ears today. He was very kind and he took his time to make sure both he and I were happy with the placement for each earring. 100% recommend Al for ear piercings! Thanks Al! read more

Brought my daughter here to get pierced and decided I would get more piercings too. Al, the manager, is so patient and willing to work with you until you're happy with the marked piercing locations. I see so many people ask about where to go for piercings on mom groups and there seems to be some negative association with Claire's but after our experience, I fully trust Al at the Tustin location. read more

I had been wanting to get a 2nd hole piercing for quite some time but wasn't sure where to go. I remembered Claire's does piercings and I decided to check it out. They were able to get me scheduled within a few minutes and the entire process was pretty seamless. My piercer, Shai, was super nice and very helpful. read more

Claire's - Got a 2nd piercing. - Jewelry Near Me - Tustin, California

Gaby was very patient with me when I looked for a specific item and she helped me look for not only the exact match but similar items too

Al the store manager was so nice and helpful with my brothers piercing! he was so funny & attentive and made sure to be thorough with after care instructions and let us know about discounts in the store. Idk what he's doing at claire's he should be famous lowkey, claires ur mad lucky to have this dude read more

I went to get my second lobe piercing and Al did an AMAZING job!!! it was a busy morning with lots of families and just him alone, but he handled it like a champ and in a timely manner. He was particular about the placement of my piercing and explained the symmetry of my ears andy previous piercing and how the seconds should be angled. He was quick with the piercing and explained the aftercare process well. I'll be coming back just for Al!! read more

My mom and I needed a piercing each so we decided to go to Claire's since they didn't charge a service fee and their earrings were not too expensive. Louie was our piercer and he was wonderful! He took his time and made sure our piercings were aligned. You could tell he took pride in what he does. He gave us instructions for our aftercare and didn't mind having to repeat himself a couple of times. We had a great experience here and definitely would recommend this location for your piercing needs. read more

We had the best experience at this Claire's! Al was amazing and pierced both of my daughters (4yr and 11yr) ears - no tears!! He thoroughly explained the after-care process to my daughters, not just me, so they understood the importance of keeping their piercing clean. Thank you so much Al! read more

I had my daughter's 9th bday here today and it was absolutely amazing in every way. Aside from the fact that Claire's tends to be a favorite spot for many, the manager and employees went above and beyond to make the party the best. We had a lot of girls, about 25. They made space, added tables inside, and we set up makeup, hair, and nail station. Then they lead the girls in a scavenger hunt and a theatre game. There were many options for activities but the manager, Aileen, and I planned it out beforehand based on my daughter's interests. Then we let the girls shop. The best part is they arranged for tables and chairs (shout-out to the district) outside on the lawn so the girls can eat and have dessert. read more

I came here to get my second earlobe piercing and the girl that did mine was amazing! I noticed she was wearing a name tag that said she had 3 years of ear piercing experience. She patiently walked me through which metal would be best for my sensitive ears and the piercing procedure was fast and painless. I actually went to the Irvine spectrum Claire's over a year ago for the same piercing but the girl that did mine there didn't help me choose the right metal so it eventually got infected and was sore for weeks. So far it's been one week since I got my piercing from the Tustin Claire's and I've had no issues; it's not even sore. I recommend getting 14kt gold if your ears are sensitive! It cost $74 total with tax to get my piercing done. A bit pricey but I did choose the more expensive starter kit. read more

Claire's - Double lobe piercing- 14kt gold earring - Jewelry Near Me - Tustin, California

Thoroughly disappointed with their customer service 6/17/19. The worker gave misinformation about their buy 3 get 3 free promotion to my daughter. (worker stated only products with Claire's brand qualified). The worker then told my daughter (whom had a stuffed animal in her hand and clearly with a Claire's brand on the tag) was not part of the promotion. I overheard this and had to step in. Turns out worker wasn't sure why, couldn't give an explanation until she scanned in the item. Then said something about Claire's exclusive brand that are not part of the promotion. I wished that this worker could have said she's not sure and found out the answer before giving information to customer. This same worker also told me that I was in the wrong line for checkout and took another customer. What?! yes, another family was standing near the register after I got in line but to tell me I'm in the wrong line?! The store is so tiny, you can't miss who's standing in line. She should have asked which customer was next if she wasn't sure. I brought in about 10 girls to shop on this day (and they all spent a good amount of $), it was one of the stores my daughter request to visit on her birthday. If it weren't for this special occasion, I would have walked out and gone to Target. read more

I had a really good experience piercing my daughters ears here with Marlene. I called over the phone to make an appointment the day prior. They were great over the phone. When I came in, Marlene gave a warm welcome and was very attentive. She patiently gave us all the earring options without pushing anything on us while waiting for us to choose. When it was time to pierce, she made sure the holes were where we wanted it and was very thorough in ensuring both sides were a match. The station and tools were sanitized, they wore gloves, and were still very warm and welcoming. Afterwards she showed us how to clean the piercing. We felt comfortable and it was a great experience for my daughters first ear piercing. read more

Took my 7yr old, after she's been asking to get her ears pierced for a few weeks... she was nervous and hesitated a bit, even cried but Gertrude and her assistant were so patient and kind... there was even a customer that started telling us things ( she thought I was forcing my daughter to pierce her ears, clearly not knowing the whole story... she yelled at us to stop traumatizing my daughter, which clearly was not the case) just want to say that Gertrude and her assistant were very sweet and handled the situation very well... I did not force my daughter, nor is she traumatized... she really wanted to get them pierced, but was scared. Look at her now! She loves her beautiful earrings! read more

Claire's - 7 year old gets ears pierced - Jewelry Near Me - Tustin, California

Took my daughter to get her ears pierced, she was super nervous but Al was really understanding and made her feel comfortable.

I really like that the store has hand sanitizer in the entrance and they're practicing safety measures while you shop. The merchandise they carry is super cute. Every time I've been to the store it's very nice to see employees that enjoy their job and are helpful. Check out the clearance section the have cute little things. I can always count on them having cute things like earrings for every holiday. read more

Claire's Overall 4 Stars Gold medal - Staff Silver medal - Great selection Bronze medal - Decent prices The staff at Claire's is very nice and friendly. They have a large selection of accessories. New hip items like Tokidoki scarves to those super cute stuff animals with the huge pouty eyes. It you are hip or hang out with kids, you know what I am talking about. haha. The prices here are decent. Look for the little magazine the store has at the front of the store for $5 of $20 purchase coupons. HAPPY ACCESSORIZING!! read more

This review is not about the service or this particular store but the quality of Claire sells now. I used to get all of my cute little L shaped nose rings, and I had to recently buy more. My first thought was to of course to go Claire's. I tried to find the ones I usually buy which are shaped like the letter L and the store associate told me they no longer carry those but have ones that you have to bend yourself. So I bought a pack of four or six and it was about 12-15 dollars. They were cute and had little colored gems. I literally went through the WHOLE pack in a week. All the little gems came out and I would notice it a day later! What a rip off, Claire's step your game up, make better products again. I'm just going to hot topic now to get nose rings. read more

i came here for an ear piercing yesterday and it's was really quick easy and painless !! the person who helped ( i don't remember their name and i'm sorry i'm really bad with names ) was super sweet and helpful. she told me everything about the piercing and how to take care of it and everything. really good price also amazing !!! read more

like bro... instead of getting upset that you're customers are banging on the door to come in after 7pm, why not try updating your store hours on yelp and also on google read more

Came in to get my 4 month old baby girls ears pierced and left disappointed. After what took some time because there was only one worker present she finally placed the dots placed where she thought they should go. I didn't agree with the placement but she assured me the earrings would be lower then where the dots were... then the piercing took place and guess what. They weren't in the right place. So needless to say I was pissed. She told me I could bring my baby back in one week to repierce and not be charged.. WRONG.. piercings take at least 4-6 weeks to close so despite her having "years" of experience she was WRONG. Very disappointed in Claire's. Save your baby and yourself the stress and go to Piercing Pagoda. read more

I came to Claire's today to buy some new earrings and possibly get my ears pierced. Gertrude was the associate who helped me and she was extremely friendly. I ended up getting my earlobes pierced and she did a great job and went over the after care instructions. I love the placement of the piercings and all the extra earrings i purchased. Big selection of them too! read more

Gertrude helped my daughter replace some old earrings from Claire's that had become unusable. She was very attentive and helpful with changing my three year olds earrings. Gertrude helped pick out three pairs of gold earrings for my princess. Claire's was well-stocked and very clean and organized. Gertrude was the only one working and helping us both out magnificently! Thanks Gertrude and Claire's for helping what can be a hassle into a flawless earring change. My daughter was very pleased and happy, and no one was in any pain! Gertrude was gentle and efficient. Claire's offers ear piercings. They use an earring gun to pierce ears. I've pierced my ears four times at Claire's and have had no problems or issues. They offer an ear piercing care wash and send it home with you with your new jewelry! Stop by Claire's if you need some new jewelry or other cheap accessories you may require. read more

Very strange experience here. A woman charged me for a tiny jelly toy my baby accidentally opened. I let my children freely explore toys when shopping - and we spent about $40 on hair accessories alone - and another $7 for the toy we never anticipated purchasing. I asked her if it's necessary we pay for it. She responds "I can't resell that, it's open." I asked if we can just simply tape it back closed. It's a clear box and it was originally just taped shut. ***She replies "No, my customers won't buy it if it's re-taped. And I will take a loss."****** Never in all the years of shopping and prior retail experience have I ever heard of this. ESPECIALLY after we just bought a ton of items already. She was really friendly at first, but incredibly rigid and strict about making her SALES GOALS. Definitely never returning and newsflash - this isn't how you engage with and keep customers, so eventually you won't reach your sales goals with such a rude approach to customers. read more

It's small and kinda depressing. When you walk in or browse the store, they bombard you with "Just to let you know, the earrings are buy 2 get 1 free." I used to go to Claire's for prom/formal jewelery in HS. They occasionally have cute stuff on sale that I buy for my 5 yr old niece, but besides that, I agree with Jane, maybe we're too old for this now. We want some real bling!! ^_~ read more

I had two ear piercings done at this location in August, and no I am not under the age of 18. It was amusing to see teenyboppers come into the store and watch me get the gun, but I don't mind being on display. The piercer was knowledgeable, experienced, professional, and took her time with the piercings. Since the piercing I have had a minor infection and irritation / bleeding here and there, but nothing some of the Claire's cleaning solution hasn't been able to clear up. Make sure you or your child follows the instructions and douses the piercing with the cleaning solution front and back three times a day along with doing the rotations. Follow the aftercare instructions to save some trouble / prevent infection. Staff has been helpful and friendly. I came in afterwards because I lost the backing of a new earring and they offered me free ones. I appreciated their generosity. No major issues with getting pierced here. read more

We had a birthday party for our daughter and the three ladies were amazing. They set up the table with decorations that we provided. They bent over backwards to accommodate us on a Saturday afternoon. They were patient with the girls and everyone had a wonderful time. They did their nails and hair, and made it fun for the girls. Don't go to the one in Mission Viejo. Total opposite with stuff members doing everything they shouldn't be doing, with an indifferent attitude. read more

Meant to review a month ago... had brought my 11 year old daughter in for ear piercing and Brenda did a fantastic job. I am very pleased with the results and the time she took to make sure I was happy with the placement. We chose the Rapid After Care Cleanser and have not had a problem. My daughter's ears are doing great. I think it is still a bit pricey for what it is but I am still so pleased. Thank you! read more

I'm here to complain about this ear piercing. Before I start, I just want to announce that I'm not mean person. I work in restaurant too. I know how hard it is to deal with customers. There is one one woman who shows me nothing but careless to my issue. I may get allergic or something after I get ear pierced. After two days, my right face is bigger than the other side. So I took off the earring and walk into the store right away at 11:00. There is only one person in the store. She was looking at some stupid paper. I asked for help. She told me nothing about how to deal with my allergic thing. What I got from her is they can do nothing about it, and the hole is closed. She never mentioned anything about refund or treatment about my ear. Then I'm like ok, since you don't care about me, why do I care about you. This is why I'm here to tell you people to avoid this place. A follow up for my ear piercing. After she said it is closed, I just went home and pierced it back myself. I don't know what she mean by "closed". LOL read more

Claire's - Jewelry Near Me - Tustin, California

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This review is based solely on their ear piercing. Brought my 2 kids here to get their ears pierced. We were told that there were two kinds of studs to choose from, gold and stainless steel, and quoted a price for each kind of earring. The young woman did fine with piercing their ears but when we were rung up it came out to $90 for two kids getting stainless steel earrings! It turns out that their was more than just the two sets of prices quoted to us and by choosing a character earring we picked a more expensive stud. We were also made to pay extra for the cleaning solution and that wasn't explained to us either. I'm thoroughly disappointed with the lack of communication that ensued and the fact that I can't exactly return a product I'm not happy with since it's in their ears. Poor form, Claire's. If you're looking to get ears pierced I would recommend going elsewhere more affordable and more upfront. read more

Honestly I don't even know where to start. If you wanna get your ears pierced at Claire's, please go to another location!! I've have three ear piercings and for my 3rd one I went here. To start I asked the lady if it was lobe or cartilage, she promised it was lobe after I told her I didn't want to do a cartilage piercing at Claire's. Come to find out it was a cartilage piercing that she pierced with a lobe gun and gave me incorrect information on how to clean. She also managed to pierce her glove through my ear, then lied that it happened while ripping the freshly pierced back of the earring off. Then on my other ear she pierced it so far to the side you can see the back of it from the front. To say I was expecting the perfect ear piercing from Claire's would be a lie, but wow not ever would I think they would mess up this bad. So so dissatisfied and I wish I had complained sooner, only doing it now because my earring it completely infected due to incorrect information and cleaning tips. read more

We came in to get my nieces ears pierced pretty late in the day and the girls there were beyond helpful and sweet! Their fantastic customer service and positive, caring attitude deserves praise! I wish that everyone was as kind as them! read more

This Claire's is AWFUL!!! My daughter was very excited about getting her ears pierced and we went on Friday. The NEXT DAY her earring fell out. We were out of town and I went back to this Claire's on Sunday to tell them what happened. The store clerk, Emily, said that there's no way for me to prove that they did a shoddy job at placing the earrings and asked why didn't I come back to the store sooner. I asked for the managers contact information and she refused to give it to me. Just said to call the store. read more

This is typical. Claire's will take my money and my daughter signed on my credit card. However for a return I have to be there. Plus the girls were inexperience and rude. Having a pinched nerve and not able to go. She basically said to bad we have you money now. $50.00 is alot of money. I will Crawl to return them. God bless them! :) read more

Good customer service. The lady was very nice and explained all the details throughly when my daughter was getting her ears pierced for the first time. Will definitely go back for my younger daughter. read more

I try to avoid Claire's at all costs, but now that my daughter is nine there's no way to avoid it anymore. This is a pre-teen and teen heaven. To be fair, there are many things geared toward the less sparkly set, you just have to look around. Today we got my daughters ears pierced and Sandra did a great job. She was matter of fact and fast. I cried, but my daughter didn't :-). I would recommend Claire's for ear piercing - they have a good selection of starter earrings and calm employees. read more

We cannot say enough good things about this location. I got a third piercing and my Daughter got her ears pierced for the first time. To say she was scared was an understatement. Gertrude and Emily were so kind and patient. They never rushed her. Then, two days later, the Babysitter took out the earring. My Daughter was beyond hysterical because it wouldn't go back in. As luck would have it, they were open until 10. Gertrude happened to be there and helped us again! Many thanks to these great employees. read more

the teens that work here are very daring in dealing with the public in ear-catilage piercings. the gun is child safe and painless and the healing solution kit is imperative. i am free to express my own "you"-nique individual beauty for only $30.00 for white gold over sterling which won't rust! read more