I like this Lululemon location in South coast. It is located on the bottom floor diagonally across from Alo. Lululemon is superior to Alo my opinion. This location is quite large and spacious and it was easy to find the items that I came for. Immediately I was assigned a dressing room and skeins was helping me grab sizes while I was trying clothes on. They were super helpful and the staff were all friendly which made the shopping experience even better. The clothes were all folded nicely and I went on a busy weekend so that was very impressive to me. I don't usually write reviews for stores but I felt compelled to since I had a good experience here. I would come back to this location again. read more

Lululemon Athletica - Sports Wear Near Me - Costa Mesa, California

2 reviews for how they cancelled my online pick-up order without any reason. Placed an order on Friday before 5pm (website normally says anything placed before 5 will be ready for same day pick-up). Received the PICK UP READY CONFIRMATION email shortly after (3/28), stating that my item will be held for me by end of day Saturday (3/29), which is the next day. However, on Friday night (3/28), I received an email saying that my item was cancelled. Okay, so i try calling the store and pretty much NO lululemon store on this planet answers their store phone. EVER. Always the automated voice message and hangs up the moment you choose to "stay on the line for a store associate" Anywho. I have email receipts to show that my item was ready. Then they cancelled it on me, and I'm going to assume that they gave it away to someone on Friday night, when I had until Saturday night to get it & i had already planned out my day at SCP to shop and swing by lululemon to pick my order up, which was also a sold-out item. Long time lululemon customer and i GET that things happen, but the fact that NO store EVER answers their phone to just talk and have clarification, is ridiculous and pretty annoying. Take your phone number off, as it provides no value or meaning to your store. This is for corporate to read and figure out read more

Lululemon Athletica - Sports Wear Near Me - Costa Mesa, California

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I enjoyed shopping at this location. The store is spacious and well-stocked with a wide variety of merchandise. It also has more fitting rooms compared to the Long Beach and Huntington Beach locations. While the store is easy to find, it's best to park in a specific area of the mall to avoid a long walk. The mall itself is beautiful--perfect for window shopping and getting some extra steps in. (49/100) read more

Just experienced the best customer service today. The team was so kind and attentive. They answered all my questions and helped me find the best legging for me. I was helped by Ashley, Noah who were so kind and the manager Amy went above and beyond. 10/10 Will be back! read more

The two most amazing associates helped me today (pretty sure one was manager level). I had a loose thread in an Align HR short that I got for Christmas last month. I've never brought an item in before under the Quality Promise so I was a bit nervous and skeptical but since the shorts were basically new, I figured it was worth a shot. I did not catch their names but the two girls helping me at register really made sure that I was able to come out with a resolution that I was happy with. They made sure to check in and would reassure me that they were working on the best possible solution. After just a few minutes, I was able to exchange my shorts for new ones! Definitely recommend this store. Their customer service is top tier! read more

Thank you to Catherine (I hope I spelled that right) I came in on November 19th in the afternoon and she helped me pick out a comfy outfit. I originally wanted a certain set but after realizing the material is not what I wanted I would have walked out but she showed me a few items and she was so nice and helpful along with being patient with me! I purchased a jacket and pants that she recommended! I have been to this location plenty of times and all I ever get is a "high welcome" no one goes above to assist me but she did! Thank you again for your help the experience was worth me spending my money! :) read more

Girl let me tell you the ordeal we went through. My sister found these foldable hiking pants and for the life of us we could not figure out how to fold them neatly into the pocket. We looked on Google and TikTok and we were cooked. Enter the lululemon employees. 100/10 service. Asked us if we needed help and help we needed. Girlie pop's eyes opened and even went to get manager help. Queen came back and was also flabbergasted on how to fold them, we were dying laughing. Eventually another queen came by and showed us the light. read more

The selection at this location may be limited but it's augmented by the friendly atmosphere of the associates. I placed an order for pickup and it was ready very quickly. When I arrived, the associate doing merchandising was happy to help me instead of me having to wait in a long line. I have a few shorts I want hemmed in the future and definitely wouldn't mind returning specifically for this store. read more

Today I came to the store for get replacement of my lululemon hoodie lulu and woo, the manager don't even take a look in my hoodie to see how damaged not till 1 year wearing she just "we can't get replacement " and shes gave me the phone number to call for customer service?! How bad?! I need to replace lululemon clother for serval of it cause the quality goes down. Don't ever come to this lululemon in Southcoast plaza. Bad customer service read more

The customer service over the phone was good! Vanessa R. helped me out, and she did a great job of getting me the help I needed. However, the customer service in the store is terrible. The manager, who looks like Reese Witherspoon, short, platinum blonde hair, almost white, was demeaning and wouldn't make an exception for one return. There was nothing wrong with the product; it just doesn't match with any of my products. She was just rude. I felt like she used her white privilege over me. She didn't let me return the item; however, Vanessa R. was beneficial over the phone. Thank you, Vanessa R., for letting me make the exchange. read more

Came to this location and at the time there was a pop up location instead a few floors up. The pop up was smaller of course but very well organized and had the basics. I can't wait to see what they do with the new location. Staff were friendly and welcoming and. I love this side of South Coast Plaza because it's less busy and you feel like you can take your time more when shopping. I usually like to start on this side of the mall or even sometimes only visit this side of the South Coast Plaza. read more

We visited the Lululemon store at South Coast Plaza today with our two young daughters (7 and 3). What should have been a normal shopping trip ended up feeling uncomfortable and honestly pretty upsetting. From the start, we were approached repeatedly, so often that it didn't feel like helpful service anymore. It felt like we were being monitored. We were asked if we needed help every couple of minutes, which was already excessive. But what really tipped it over the edge was seeing one employee walk toward the back of the store, stop and, point toward us as if signaling someone else to keep an eye on us. Almost immediately after that, another employee came over again to ask if we needed anything. At that point, we felt singled out. We weren't doing anything wrong. We were simply a family browsing. The experience came across less like customer care and more like suspicion disguised as attentiveness. My wife had already chosen a jacket, so we purchased it--but we did it quickly and left because we didn't feel comfortable staying in the store. For a premium brand, this kind of treatment is unacceptable. They should be ashamed of themselves. read more

Date of Visit: Sunday, December 8th I was genuinely surprised and disappointed by the subpar level of customer service I received during my visit. I brought in several pairs of Lululemon socks to exchange due to a design flaw. Specifically, the sticky grip on the heel--intended to keep the socks in place--loses its effectiveness after washing. This causes the socks to slip down and bunch under the foot while worn, defeating their intended purpose. The staff informed me they couldn't locate my transaction and claimed that this was a "wear and tear" issue, which Lululemon doesn't cover. However, this is not a standard wear-and-tear situation--it's a flaw in functionality. The socks were purchased specifically for their grip feature, which no longer works as advertised. This is especially frustrating because I've been a loyal Lululemon customer for over a decade, with a wardrobe that includes more than 15 pairs of Lululemon joggers, among many other items. I never expected to be writing a review--over socks, of all things--but this experience has made me question my loyalty to the brand. My family, my staff, and I wear Lululemon almost exclusively, and my purchases likely amount to tens of thousands of dollars annually. To be met with such dismissiveness over a clear product issue is both surprising and disappointing. Lululemon corporate, I urge you to reflect on this. Customers like me are the foundation of your success, and experiences like this make us reconsider that loyalty. Brands like Vuori and Alo are becoming increasingly attractive alternatives. Please do better. read more

Lululemon Athletica - Caution: Don't buy these, they don't work. - Sports Wear Near Me - Costa Mesa, California

We need a large lululemon like this one in San Diego! I could spend all day here! Jk! But for real! This is probably the first lulu I've been to that carries just about EVERYTHING! In all sizes and colors and styles. It was like heaven! It was busy though so maybe it was the day of the week, idk. We're not from the area, our local stores in San Diego don't get this busy. The line was looooong! They also had a good area with discounted items too, though I didn't skim through those because I knew what I was shopping for. Which what I love about this store with its large selection was that I can try it on and not just hope and pray that what was ordered online will fit correctly. Next time I'm in the area I'm definitely stopping by again! read more

I've gotten HORRIBLE service at other Lululemon stores, but luckily never here. The staff is amazing and very helpful. They usually approach me and ask if I need help with anything. They usually always find my size for me and then get me set up to go into a fitting room. The great service is maybe because I shop here on random Tuesdays around noon when it's not busy? And that's why they are so helpful since it's not crowded? Idk, but I am always very happy at this store and selection. I love the clothing so much, it's really worth the price. Note! If you have a very small waist and thicker thighs, try the wunder train contour fit leggings. They are a dream!! Never slips down at the waist. During my workouts, I don't have to pull them up, ever! read more

love love love this place! beat deals and quality is superiorrrrr baby omg i wont shop at target ever again

Always have good experience here except for today. Hubby and I had some stuff to return. The girl who helped us was rude and not helpful. Gave my husband a bad attitude when she asked for his email. And when I asked to return a pair of leggings that attract so much lint and pilling like crazy for credit she said they don't make it anymore and that no return accepted for pilling. This was a major let down that Lulu doesn't even stand behind the quality of their products. My husband and I have spent thousands of dollars with Lulu and this was the first pair of leggings I brought back. She was not helpful in the slightest. The transaction from beginning to finish was awful. To me it seems like she doesn't want to be there. Not even a smile or try to be helpful. read more

Lululemon Athletica - Receipt for today transaction. - Sports Wear Near Me - Costa Mesa, California

Staff was really helpful finding what I needed. They ordered a few shirts and pants that I was looking for.

I placed an online order for pickup in store on Saturday morning 3/15, my confirmation email stated I had until store closing, SUNDAY at 7pm 3/16 to pick it up, a full day, after placing the order Saturday. When I arrived, they stated couldn't find it and said I was "too late it was cancelled" The manger came out and said "policy was 24 hrs". Turns out they cancelled it same-day Saturday night, just 12hrs after I made the purchase. They really lacked apology or care for the complete waste of my time, and lack of communication to notify me. The manager Informed me I could just purchase it again, meanwhile, I was still pending refund for my cancelled order. It is a very chaotic and disorganized location, and they do not follow their own policies. I'll choose other locations moving forward. read more

If you are a Spectrum user with an Apple product, DO NOT consider the purchase of The Mirror. There are constant connection issues. Tech support continues to be rather ineffective. I regret the purchase, and do not wish you the frustration that comes with it. read more

Whoever hired the staff here needs to get a raise because they were ALL so friendly and helpful! I hope they stay around for a while cause it's more of an incentive for me to actually shop in store. Also, can't wait for their remodel! read more

I wish I'd gotten the gentleman's name who went on a quest for my Swiftly shirt this past week! I came to this location because it said they had one in stock; the item was a markdown. Having one of something always worries me -- and more so when it's a markdown. He said he'd be back in a few minutes -- and I started to get a little worried that perhaps he'd forgotten about me -- but ta da! Guess what he came around the corner with? The Swiftly long sleeve that I was looking for! Woo! Thank you, sir, for going above and beyond. Note: This location, Irvine and Fashion Island are some of the larger in the area. Love the availability and selection of products. 2023: 4/100 read more

Higher prices than other clothing manufacturers but outstanding quality, outstanding customer service and great fit for it athletic bodies. read more

Lululemon Athletica - Decorated for the season. And no lines at 10 AM - Sports Wear Near Me - Costa Mesa, California

BAD CUSTOMER SERVICE The lady works behind the cashier has the worst attitude . No greeting no smile and she wouldn't return a brand new gift with the receipt for me . She just wants to make excuse to not return Definitely she is the worst person i had to deal with at Lululemon. No more coming to this location because of her read more

HEADLINE: Poor customer service for people of color. Avoid this store (unless caucasian - in that case you will be treated very well, others, not so much). HIGHLIGHT / LOWLIGHT - I am a woman of color (Spanish and Asian / Filipina). I am a loyal Lululemon customer for many years. I went to the Lululemon store at South Coast Plaza in Costa Mesa, CA on Monday, 08/15, to do a simple size exchange for a pair of leggings that I purchased online with a slight Healthcare worker discount (I'm a hard-working Covid Nurse, that's right!). Instead of allowing a simple exchange for a different size the Sales Person (and Manager beside him) refused the change. I left the store, called Lululemon Corporate (who were very helpful), they said "of course we can help you with that! We can even talk to the Lululemon Manager at the physical store for you." So I headed backside and told the Sales Associate and his female Manager "I have someone from the Lululemon Help Center on the line, they'd like to talk to you so we can please make this exchange." The manager goes, "Ugh, just give her the exchange." And they did. 25 minutes after my initial talk with the Sales Associates, and after jumping through a few unnecessary hoops, I received my leggings in one size larger. I mention the comment about bias because I observed the way that people like myself, as a person of color, was treated by the Sales Associate and his female manager. It was night and day, a welcome smile and greeting to those of the lighter complexion, and a stone-face to those a bit darker. In short: Positives: Lululemon makes excellent clothing, and the corporate office was respectful on the phone. Negatives: This Costa Mesa store treated me like a "lesser that" like a second class citizen and that isn't right. No one should be treated like that. Post note: I wrote the corporate office an email after the incident, but what I received back is attached as a picture to this email, a simple generic form letter "we appreciate your feedback" with no actual direct response to my incident. I love Lululemon clothing, and this whole incident breaks my heart a little bit. read more

Lululemon Athletica - Generic form letter response after bias incident and terrible customer service. - Sports Wear Near Me - Costa Mesa, California

Just wanted to give a huge thank you to Spencer!! I gave a lady the last belt bag in a specific size and he over heard so he went to the back to find one and he did find it!!! He didn't have to, such nice guy it really made my weekend. You don't find people like that everyday. Thank you Spencer!!! read more

Don't have your clothes altered by them! They don't even offer a refund even if its shotty work in which btw they don't tell you. I didnt know the inseam length was open for interpretation. I asked for the pants to be altered to 28 inseam. i ended up with 29 some 28.5. They told me it can be anywhere from 28 into 30. I bought 4 and had them altered. read more

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Items are nice but their return policy is horrible! Basically wanted to return an item less than 30 days old (new never worn w/ tags) and I don't have the receipt. They could not find the transaction by my phone number or email (which they initially took when i bought the items). They then try and look for it by swiping the card i used to make the transaction and no luck. Odd when i can pull it up on the chase app and know its the right card, right store. My guess is that the idiot who took my purchase initially got my phone number and email entered in wrong....fail! Incompetent customer service. Remember to keep your receipt with purchases from here as their computers can not pull up any of your transactions...how convenient. read more

Went in to exchange my jacket for a smaller size and was so impressed with the remodel! It's so inviting in every section! Also Garret or Gary was so nice and helpful! Thanks G! :) read more

When it comes to retailers we tend to avoid face to face interactions, it is a lot easier to buy online and get home deliveries or to use curbside pick-up. However after today's in-store experience with Alondra we can clearly identify that high quality customer service interactions hold a significant value that needs to be embraced. Alondra was empathetic, understanding, professional and warm; she went above and beyond to excel expectations. Here is the story: Our loved aunt passed away recently and there was a specific type of clothing needed for her burial gown. After some research we were pleased to find that Lululemon carries the specific style and material needed so we went ahead and placed an online pick up order from the Cerritos Mall location. After realizing the slip my uncle went to Lululemon South Coast Plaza which is our closest location wanting to exchange the piece and you know...ready for some retail push back. Well, not only there wasn't any push back, but Alondra took the time to help my uncle find the right color and size needed to make sure my aunt's gown is as close to perfect as we vision. She shared her condolences and made the whole interaction smooth and effortless. We are highly grateful, Alondra is a great representation of your brand, your mission and character. We are definitely looking forward to our next store visit. Thanks Alondra. read more

Terrible Customer Service by Lindsay Not my first time at this location but most certainly will be my last. I've been a customer of Lululemon for years - both in store and online. The brand constantly is updating and changing their fits which typically wouldn't be an issue but I've recently seen a downturn in north quality and consistency in production with their fabrics and product sizing. I bought two pairs of ABC Classic fit shorts from a different location and realized after leaving the store that they were drastically different in sizing despite being labeled identical. The black was far more loose than the obsidian - this is something I've read online happen to others but I've never had it happen to me. I went to this location to explain to the educator (Lindsay) that the sizing was different and that I would like to exchange the product for one of that matched the sizing of the pair that actually fit. She haphazardly put them up to one another and said "Nope not returning them because the pair I give you would be exactly the same." Lindsay's tone was condescending and plain rude. She works in customer service and I'm pretty sure is the manager of this location - I've seen her there many times. I go to the fashion island one all the time and NEVER have had an interaction like this with even associate level staff there. They're vastly different experiences from one another and the Fashion Island location has more inventory anyway. Save yourself a trip and a bad experience. Don't shop here. Buy online or at another location. 100% do not come here if you have an issue with their product - they'll be rude, condescending, and waste your time. read more

I would highly recommend not doing business with Lululemon. I bought a gift card before Christmas for a family member. They decided they want something different. Lululemon refuses to return a gift card. They said it's final sale, but they don't disclose it to you when they sell it to you, they don't verbalize that to you. There's no signs by the register that says gift cards or final sale. I would highly recommend never buy a gift card and I would reframe doing business with these people. You're not safe in their stores you're not allowed to call the police if somebody's in there Robin somebody they put you at risk. The employees will be fired if they call the police if they have a problem in a store putting you at risk stay away.. WOKE read more

Just like some others reviews said, we encounter a bad experience today with Gary, the manager at this store when we tried to return something. We've been going to this store for years and had great experience with all the past managers until today. My wife bought a shirt and the quality and the look became unacceptable after the first wash. Gary insisted on we should be like him and try it on first. We are sorry Mr Manager and just because you are ready to put anything from the store onto yourself does not mean we were brought up the same way. My wife, being a health care provider is not willing to put anything on her to try on without washing it first or without knowing whose hands were touching it prior to owning the product, especially during this time when covid or other virus cases are again on the rise. We are not that brave and do not want to get any germs on us, and that is our choice as a customer. We do not need your help to teach us the way you live. Beside, all others stores such as Alo Yoga, Beyond Yoga, Nordstrom, Amazon and even Costco and other lower end stores are willing to accept return in case the quality and look become unacceptable after your first cold/delicate wash, as courtesy to the customer and to improve the quality control of the product. We are just reporting this bad experience so other shoppers may be aware of what they may expect if they want to return any poor quality item at this Costa Mesa Lululemon.Hopefully, we will receive a little less disrespect at other Lululemon stores. read more

Went to this location for a size exchange because I was denied an exchange at another location (with tag and receipt). Christine was so sweet to have helped me and provide me with an exchange for my leggings. I've never had a bad experience at this location, some of my best shopping experiences are from this store especially buying workout clothes to comfortable fit your body to move in. read more

Closed at 8pm on Friday :( said 9pm on Yelp drove all the way from Long Beach disappointed read more

Lululemon Athletica - South coast plaza complex - Sports Wear Near Me - Costa Mesa, California

Not a single greeting or sliver of customer service. We spent 800 and the cashier didn't say anything resembling hospitality. Cashier couldn't be bothered. read more

Everyone & everything! If you travel, or are just active, these clothes are a game changer!

I love this location! Always a really nice experience to visit. The staff are super friendly and helpful, and picking up my BOPIS orders is always super easy and quick. This is my go to location when I'm in Southern California, and I'll continue coming to this location since I've had nothing but positive visits. read more

The woman working cashier must of been having a bad day because she was unfriendly! Definitely shop online or avoid this location.

Customer Service!!!!! I hate shopping for work out clothes at the mall..but not here!! I was in a hurry and needed a couple of things fast. The customer service is excellent. I was helped by several. I ended up trying on a couple dozen items and left with 7. I appreciate the time and consideration the employees have here. There is no pressure to sell anything. What they do is go out of their way to make you comfortable and find the stuff you want and need including sizes and styles. They really listen and make shopping easy. The shop is located in the Crystal Court shopping area across Bear Street from the main mall. They are currently located on the third floor but was told they are moving downstairs sometime soon. I have been to this location a number of times along with the location in Irvine. This shop is definitely friendlier than then Irvine location. I am a fan of most Lulu work out and casual clothes..but the repeated great customer service I get at this location makes the experience here as good as it gets. read more