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    Lululemon Athletica

    3.7 (218 reviews)
    Closed 11:00 am - 7:00 pm
    Updated 2 months ago

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    Caution:  Don't buy these, they don't work.

    Date of Visit: Sunday, December 8th I was genuinely surprised and disappointed by the subpar level of customer service I received during my visit. I brought in several pairs of Lululemon socks to exchange due to a design flaw. Specifically, the sticky grip on the heel--intended to keep the socks in place--loses its effectiveness after washing. This causes the socks to slip down and bunch under the foot while worn, defeating their intended purpose. The staff informed me they couldn't locate my transaction and claimed that this was a "wear and tear" issue, which Lululemon doesn't cover. However, this is not a standard wear-and-tear situation--it's a flaw in functionality. The socks were purchased specifically for their grip feature, which no longer works as advertised. This is especially frustrating because I've been a loyal Lululemon customer for over a decade, with a wardrobe that includes more than 15 pairs of Lululemon joggers, among many other items. I never expected to be writing a review--over socks, of all things--but this experience has made me question my loyalty to the brand. My family, my staff, and I wear Lululemon almost exclusively, and my purchases likely amount to tens of thousands of dollars annually. To be met with such dismissiveness over a clear product issue is both surprising and disappointing. Lululemon corporate, I urge you to reflect on this. Customers like me are the foundation of your success, and experiences like this make us reconsider that loyalty. Brands like Vuori and Alo are becoming increasingly attractive alternatives. Please do better.

    Receipt for today transaction.
    Kris T.

    Always have good experience here except for today. Hubby and I had some stuff to return. The girl who helped us was rude and not helpful. Gave my husband a bad attitude when she asked for his email. And when I asked to return a pair of leggings that attract so much lint and pilling like crazy for credit she said they don't make it anymore and that no return accepted for pilling. This was a major let down that Lulu doesn't even stand behind the quality of their products. My husband and I have spent thousands of dollars with Lulu and this was the first pair of leggings I brought back. She was not helpful in the slightest. The transaction from beginning to finish was awful. To me it seems like she doesn't want to be there. Not even a smile or try to be helpful.

    Decorated for the season. And no lines at 10 AM

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    3 months ago

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    3 months ago

    love love love this place! beat deals and quality is superiorrrrr baby omg i wont shop at target ever again

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    2 years ago

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    7 months ago

    Staff was really helpful finding what I needed. They ordered a few shirts and pants that I was looking for.

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    Everyone & everything! If you travel, or are just active, these clothes are a game changer!

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    4 years ago

    The woman working cashier must of been having a bad day because she was unfriendly! Definitely shop online or avoid this location.

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    Review Highlights - Lululemon Athletica

    They were super helpful and the staff were all friendly which made the shopping experience even better.

    Mentioned in 12 reviews

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    Commissary Store

    Commissary Store

    3.8(12 reviews)
    0.9 mi
    $$

    I always stop by this place but I never seem to walk out with anything. I come expecting good…read moremerchandise the next time around but it doesn't always happen. This was the closest place here in OC to find BBC stuff but it doesn't look like they have much of it anymore. I only look at the shirts and hats because the jackets and pants/shorts always seem way over priced. I know some of these are limited edition but c'mon.. if you want $250 for a jacket you're gonna have to add more than a patch or small graphic to a regular looking jacket/hoodie to get my business. Also, this place could use some better customer service. I don't know how many times I've stopped by and the guy at the desk just sits there clicking away on the computer.

    Commissary is probably the best streetwear boutique in the OC. They carry brands like Stussy, Huf,…read moreSupreme, Bounty Hunter, Undefeated, BBC, Clientele, Ice Cream, Fucking Awesome, and their own self-titled brand. The signs in the store are hilarious! "We don't care about your 'brand'. So please, don't ask if we want to sell it." I forgot the other one, it went on the lines of "no shirt, no shirts, no bullshit??" or "we don't take any of your bullshit"...I forgot, blunt..but real and funny. The store itself is real sleek. One of the nicer shops I've been to. Workers are chill, they have displays out, most of their supply is in the back, just ask for various sizes.

    Photos
    Commissary Store
    Commissary Store
    Commissary Store

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    SEED People's Market

    SEED People's Market

    3.9(168 reviews)
    1.0 mi
    $$$

    I came to SEED People's for the first time this weekend when visiting The Camp shopping area. I was…read morevery impressed by the size and selection! The store is 2 stories and they sell everything from home goods, cards, gifts, clothes for the whole family and much more! As a creative person who studied fashion merchandising, their displays were everything to me. It reminded me a little of Anthropology, with more of a boho/hippy vibe. The whole store is extremely visually appealing and has a "hangout vibe". It is the perfect store for this area. It totally goes with the theme. The staff are super friendly and helpful too! Can't wait to go back!

    I really dislike leaving negative reviews for small businesses, but I hope the owner sees this. I…read morevisited the store today to buy a gift for my son and for my business partner. We picked up a vest that was clearly marked at $160. When we went to pay, the cashier told my wife the price was actually $200. We understand that pricing mistakes can happen -- that wasn't the issue. What disappointed us was the attitude. Instead of explaining the situation kindly or apologizing for the confusion, the employee was dismissive and rude. Unfortunately, that interaction really affected our experience and made us reconsider returning. I hope management can address the customer service aspect, because the store carries great products and has a lot of potential.

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    SEED People's Market
    SEED People's Market
    SEED People's Market

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    2nd Street - Costa Mesa

    2nd Street - Costa Mesa

    2.4(175 reviews)
    1.0 mi

    This 2nd Street was clean and items were organized. It was like walking into your rich aunt's…read morecloset...you know the one who has no kids? Lol. The luxury bags were organized by color but some of the prices were a bit expensive. The red Chanel backpack was a good deal tho. Selection was good for bags, shoes and knits but I'm an outerwear person and didn't find anything. Would def return when I have more $$ to burn.

    As a buyer, I love this place--so I figured I'd try selling here. Almost a huge mistake…read more The offers were honestly shocking. An Alo hoodie? $2. A vintage 100% silk Victoria's Secret top? $0.10--yes, ten cents. A rag & bone handbag? Also $0.10. When I asked for clarification, they said maybe the buyer didn't realize the brand... but even then, how does that justify ten cents? The only offer that felt remotely fair was $50 for my Balenciaga hoodie. Everything else? Basically nothing--$1 total for four additional items. They were also "authenticating" my vintage Dior bag, and at that point I just stopped the process. I wasn't about to risk them offering me such a low price for it. It genuinely felt absurd. I understand resale businesses need margin, but this felt extreme. It honestly made me feel bad for people who sell here--like you'd have to be in a really tough spot to accept those kinds of offers. What's more frustrating is that nothing in the store is priced anywhere near that low. As a buyer, I've spent real money here--I even bought a beautiful vintage D&G belt for $250. Now I can't help but wonder what they paid for it. This experience definitely changed how I see the store. I still think they have great pieces, but the selling side feels incredibly one-sided. Offering even 20-30% of resale value would feel a lot more reasonable. Their "coding" for buying, It's a huge scam. As much as i loved shopping here.. you are better off not selling. Don't give your items away unless you're truly okay with the price--don't make a decision out of desperation. (If you have that luxury)

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    2nd Street - Costa Mesa
    2nd Street - Costa Mesa
    2nd Street - Costa Mesa

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    b.spoke

    b.spoke

    5.0(256 reviews)
    1.5 mi
    $$
    Locally owned & operated
    Consultations available

    I came to b.spoke based on a referral from a coworker and was skeptical as I'd never had a custom…read moresuit before. This time was for my wedding, though, and I needed to have a tux made. I made an appointment online, and Jasen reached out to me in advance to introduce himself. Jasen was extremely patient and took me through the entire process, which was immensely helpful for a guy who has no idea what he's doing in the suit department. Going through fabric books and picking styles was something I never thought I'd do, but it was super enjoyable, and Jasen made it a breeze. These guys have a beautiful facility--and an incredibly well-stocked bar--befitting of a true bespoke suit shop and they have a ton of casual options, shoes, and accessories to browse as well. When you're here, you get true concierge service that is becoming increasingly rare in any industry. When I finally put on the finished product, I was blown away. The tux is comfortable enough that I could go jogging in it, looks incredible, and truly felt like it was made for me. My only complaint is that I can never look at any of my other suits the same way ever again. I will be back.

    I chose b.spoke for a custom suit for my wedding this June! Dan was my guy, he was amazing and…read morevery helpful. Very friendly. What I loved was he gave me all the choices and let me decide what I like the best. Suit came out great, fit me perfectly! Very professional.

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    b.spoke
    b.spoke
    b.spoke

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    ALO

    ALO

    2.8(9 reviews)
    0.0 mi

    The only reason I am writing this review is because Katie (blonde sales manager) single handedly…read moresaved my experience with this entire brand, as multiple other employees have ruined it. It's not worth explaining, but I had two horrendous experiences with their customer service. I came in for an exchange, in which an employee could not help with due to what she thought was store policy... I was walking out (fuming) when Katie stopped me, brought me back into the store, and helped me in 5 minutes. I was ready to be an ALO hater for the rest of my life until she went out of her way to make things right. The employees need better training on the products, they gave me false information and then contradicted themselves when I came back. I talked to many of my clients and colleagues about what happened, and they all had similar experiences with this location. For how much the products cost, the store needs more employees like Katie who are willing to go the extra mile to create solutions for you. I feel like they expect the customer to be an entitled rich person right off the bat, when everyone should be treated the same. I completely understand holding your ground and complying with policies, but it would be best if they knew the policies before enforcing them with cement. They may need managers to judge if an exchange is appropriate, and have more product knowledge. As I said to them in the store, I wish all the employees well and hope they don't take a customer's persistence personally. I will be so grateful for Katie's kindness and support for a long time. Otherwise I would be out $600 and this review would be 1 star.

    I had a very disappointing experience at the Alo Yoga Costa mesa location…read more The service was extremely unfriendly, especially from a female manager who came across as arrogant and dismissive. I also felt there was judgment and discrimination toward customers who may not fit a certain body type or appearance standard, which made the shopping experience very uncomfortable and unwelcoming. As a customer, everyone should be treated with respect regardless of their body shape or appearance. Unfortunately, this location did not reflect the inclusive image the brand promotes. I hope management takes this feedback seriously and improves both professionalism and customer service.

    Photos
    ALO
    ALO
    ALO - Notable Candy Heart Pink Beanie

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    Notable Candy Heart Pink Beanie

    The Grotto Menswear

    The Grotto Menswear

    4.8(235 reviews)
    4.5 mi
    $$
    Free consultations
    Luxury

    I had my wedding suit custom fit at The Grotto, and the experience was outstanding from the start…read more The vibe immediately stood out--professional, welcoming, and detail-oriented. Working with Colton truly elevated the process. If you want to feel like a professional athlete on draft day, he's your guy. The level of customization--from fabric and lining to buttons and stitching--is top-notch. They take detailed measurements to get everything perfectly dialed in, and it shows. I couldn't be happier with the final result and won't consider going anywhere else for a suit.

    My fiancé and I had an excellent experience at Men's Grotto…read more We initially came in for a suit appointment for our wedding, but my fiancé had a last minute important work event that required a black suit. Matt was incredibly accommodating and handled the process with professionalism and clear communication. He went above and beyond, and we're truly grateful for his outstanding customer service. Angelo was also fantastic, very thorough, knowledgeable, and clear in explaining all the options. We really enjoyed our conversation with him and could tell he genuinely cares about making sure everything is perfect. We are still scheduling the appointment for the wedding suit and all of the groomsmen, most of whom live out of state, but the team reassured us that it will not be an issue, which gave us a lot of confidence. We can't wait to go in for his wedding suit. We cannot say enough about the excellent service we received. Men's Grotto will definitely be our go to place for suits moving forward, and we highly recommend them to anyone looking for quality, professional service and a personalized experience.

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    The Grotto Menswear
    The Grotto Menswear
    The Grotto Menswear

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    Lululemon Athletica - sportswear - Updated May 2026

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