I stumbled upon this place while getting tickets at the regal theater. I always forget that there's a nice Big Edwards theater located in the corner pocket of this center, and decided to stop by DSW They're having a Bogo 50% off, which I didn't want two pair of shoes. I only wanted one. Got this pair for $80 but with the Bogo had it for $60 each The customer service was excellent. They were very helpful and wanted to always ask that my needs for being met. Excellent service people. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Costa Mesa, California

I bought 4 pairs of shoes at the DSW LN location. Two pairs were available in the store, so that was fine. The other two, store associate had to order for me. They arrived a few days later, from DSW Return Center. The shoes were dirty at the bottom and looked like the have been worn and returned. Perhaps, they just came from the Return Center? Called DSW to notify them. Was told to drop those two pairs at the nearest store and they ordered (supposedly two fresh pairs) from the warehouse. Well, few days later, the replacement shoes came. Exactly the same as last two. They came from the Return Center again, and looked as they've been worn and returned. Took them to this DSW CM location to return. Got excellent service by Rene. Like the associates at the other store location, he agreed that the shoes appeared to have been worn. Rene was very pleasant and courteous. Indeed, DSW always has great customer service. The warehouse, however, needs to be more careful and pay attention to what they send customers. Can't send customers used/worn shoes! Not good. And DSW should not put the returned shoes back in stock and mix them in with new shoes to ship to customers. In-store Customer service: 6/5 Shipping/warehouse: 1/5. read more

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This DSW location that I visited was at Costa Mesa. Parking garage at Metro Pointe is nearby and this store is located across from Nordstrom Rack. I had a really good shopping experience here. The store had a huge selection of shoes for kids, men and women, and it was easy to browse because everything was organized by brand and style. They carry popular brands like Brooks, Sauchony, Nike, Adidas, New Balance, Steve Madden, UGG, Converse, Vans, Skechers, and Dr. Martens, so there are plenty of options whether you want athletic shoes, casual sneakers, heels, or boots. My current goal is to collect all colors of Brooks and Sauchony shoes in every style and color. They are a great fit and especially important and comfortable as a stability shoe. They tend to be on the pricier end but at DSW you can collect rewards and there are even sales going on. The staff was friendly and helpful when looking for sizes and even offered to order online so that I can pick them up at the store. I always start with the large clearance section first to look at stylish and fun shoes to wear because there were a lot of good deals on name-brand shoes. read more

DSW is one of my favorite shoe shops! Sales every month and great BOGO deals. Shopping in store and online is so easy, as is the return process. read more

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A great variety of shoes to select. I have a wedding in June and was able to find the exact shoe and size without any complications. The service is wonderful, employees are walking around the store and asking if I need assistance. The value is fair, but downloading the app and signing up gives you a great discount! This shoe was $110 retail and after the app coupon, it helped take of $20! Bringing my total down to $90 + tax! read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Costa Mesa, California

I really like this location with many displays. They have a great selection of everything. They have more styles and brands that other local DSWs don't have. Prices are very reasonable for such good quality. The staff are very nice and friendly. Remember to sign up to get points and coupons. It really helps if you buy a lot throughout the year :) read more

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Stopped by to complete an online return. The staff were so friendly and made it super easy! Parking can be challenging due to lots of stores in the area. The store was fully stocked too yay! read more

My current life goal is to collect Sambas in every color so DSW has become my new best friend. I recently stopped by for a pair of white Adidas cloudfoam sneakers for my upcoming trip. These shoes had been on my list for a while, so I was excited for an excuse to snag them. What really sold me was DSW's new partnership with IMBOX Footwear Protection. This 'machine' sprays your new shoes with a liquid-resistant protection that prevents stains and dirt. It's an $9 add-on that is well worth it for those of us with a white tennis shoe obsession. This spray also works on all running shoes, canvas, leather, and suede. I'll keep you posted if they stay white through the entire trip. So far, so good! read more

I finally came in to buy some dress shoes for myself. When I entered a employee told me of the Black Friday sale, and where my shoes would be. I found them quickly and got my discount when checking out. read more

Nice shoe stores with good amount of options! I like the fact that they have many clearance sections available! read more

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Came here with friends, one of whom was specifically looking for shoes to help with plantar fasciitis. Instead of being greeted or offered any assistance, we were followed around the entire store the whole time, no "can I help you find something?", no acknowledgment as customers, just silent surveillance. They even followed us all the way to the exit. It was uncomfortable, unwelcoming, and honestly insulting. My friend needed real help finding the right shoes for a medical condition and couldn't even shop in peace. Won't be coming back. read more

Went to this location to exchange an online order. Walked in saw to other customers walking in and get greeted.... Unfortunately I did not... the sales person did see me walk in. I did ask her for a specific brand of shoes, she then pointed to the direction , never asked if she could help me. I completed my transaction and do not plan to return to this location. read more

Bought funky shoes today, people wore these kinds of shoes to Studio54 New York City. I must be their best customer! lol their clearance section is one of a kind. I'm going to shock my granddaughter at Thanksgiving dinner soon, her other grandma is like wearing black fr head to toes n this Oma is dressing like her well I draw the line, no torn jeans. They currently have all sneakers n boots on sale 30% to 50% off but I have about 15 pairs boots n 20 sneakers n only wear 4! It's sad the store was almost empty but help is coming 1/20/2025. Come here shoes n handbags too, join their frequent flyers club n get $10 coupon every holiday. read more

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Came to shop at this dsw on 7/2/26, and had a very rude cashier named Chloe. She was very unprofessional on how she handled things, was not happy when I left. She was rude to her coworker, had an attitude right in front of us. She needs to be held accountable for her actions. Horrible customer service. read more

Waiting in line for a pick up order 15 minutes no one says nothing I see 2-3 other employees come up to the registers and don't address me or acknowledge me One lady with like 10 receipts just shuffling through them Terrible service. Empty store and I can't get out of this outdated store Do better DSW. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Costa Mesa, California

Floor help was fine and for that, one star. Not alot of variety for the size of the store in terms of widths (narrow, wide, etc) but a good sock collection so for that, another star. Where it all goes downhill is checkout. The clerk immediately asks for MY email address. If you decline to provide one, they imply that they can't give you a receipt. That's illegal in this state. After pointing out that the person in front of me managed to get a receipt, she proceeded to check me out, this time requesting my phone number for points. "No thanks" I said. After that, she offered some kind of shoe spray add on. Again I declined. You'd think that after running that gauntlet, the clerk would realize I wasn't interested in providing personal information in order to purchase product. You would be wrong. Again, she tried, this time saying that she'd like to offer me a 20% coupon if I would only provide an email. When that failed, she asked if I wanted to round up for charity. By this time, there was a line behind us. I understand that the clerk is only doing what someone in management at corporate is telling the stores to do. Tell you what: I'm never coming back here. I almost didn't complete the purchase it was that bad. Privacy is top priority for more and more customers. Not everyone wants to hand over their information so companies can advertise, promote and sell goods via email and text messaging, much less have their data collected and often sold to other entities. Do better DSW. Not everyone is willing to turn over their data because you want to bully customers into providing it. read more

S aw online that the shoe I wanted was at this location. If I order online I received an extra $5 off but after standing in line, I was told rudely & matter of factly, that the $5 wouldn't apply. The cashier was not helpful or kind. Clearly she hates her job. I barely got a greeting. She did say it would take about 2 hours. I mean I was already wearing the shoes & then had paid online. So I waited. 10 mins go by. And waited. Another 10 mins goes by. And waited another 10 mins go by. Waited. (With the shoes already on.) 30 minutes later I told one of the stock girls, who apparently is the manager, that I'm leaving & showed her all the online info stating it's purchased here, it's the correct inventory, & size, purchased at this location. She agreed and I told her I would leave. She acted like I was stealing! She stated I have to wait & the order didn't come through yet. All bc they couldn't honor the extra $5 online. But now it's the principle & the ineptness of the employees & their online service. There should be a way to expedite this process online or honor the $5 in store, especially for being a points member. Needless to say, I won't come back to this store again unless I'm desperate but prefer not a DSW store any longer. Hope corporate can do something about wasting customer's time, whom I have already called. Horrific experience & horrific customer service from the manager. Now, it's been a whole 60 minutes and I'm still. Waiting. (For shoes that are already on my feet & my card has been debited.) ... But common sense exists in this store afterall: McKensey to the rescue. She realized how long I was waiting. She cancelled my order & charged me at the register & honored the $5 online only fee. How hard would that have been for the inept manager to have done? Make Mckensey a manager stat. Thank you Mckensey! You are a 5 star but the whole experience & your manager is sadly a 1 star!!!! read more

They do have a lot of shoes at this nice Metro Point location. My girl considers this her "go to " for new shoes. The service is minimal but the selection is vast. I usually come along to act as her shoe butler. We grabbed a pile of likely suspects and I tie them onto her dainty size 10 feet and I make her walk around in them. Out of the 10 pairs we tried on she selected a couple of adidas and an ASICS. I was delighted to get out for under $200 bucks. We were all happy. The line to check out was daunting, but it moved quickly. There was ample parking at Metro Pointe. There is always lots of activity at this place but in a good, and happy sort of atmosphere. I recommend the store DSW, and I have to note that there is a Nordstrom Rack across the court from DSW. That is one of my favorite stores. The movie theaters here I can also recommend. I have watched many a fine show here. Check out Metro Point, and we all have feet so check out DSW while you are in the area. read more

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tl,dr: My go-to shop for athletic shoes. Likes: + There were discounts on some of their comfortable, sportsy shoes. + I like that they include athletic shoes from popular brands like Nike. + I like how organized and spacious the shoe ailes are, unlike the neighboring shoe store. Easy to find just what you're seeking. + The store wasn't very crowded, so I was able to find what I needed without rubbing elbows with other customers. + Unlike the neighboring department store which also sells various other things, this store focuses on just shoes, so you're more likely to easily find what you need here. Non-likes: - Unlike the other store which closes an hr later, this store closes at 8pm on weeknights. Gives me less time to find what I need. - I don't like the extra $2 charge for a bag, which the neighboring shoe store doesn't do. I paid: $51.99 running shoe + $56.99 running shoe + $52.99 running shoe + $2 large bag = $163.97 read more

I just had the most epic battle of wits (or lack thereof) at the DSW Shoes Warehouse in Costa Mesa. The customer service was so bad, I asked about flip flops for my tiny human, and the staff gave me a dismissive "it's over there" while simultaneously gliding away like a ghost on ice, leaving me to play a game of "find the flip flops" in the vast shoe wilderness. Needless to say, I'll be taking my shoe (and sanity) needs to the Brea location from now on. read more

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I am not sure if it is because of the holiday season but this location never answers its phone. I've tried calling multiple, different times over the past 3 days and the phone just rings and rings until the call drops. If this is any indication how this store handles customer service, prepare to be disappointed when calling. read more

My daughter and I just walked into this store and a loud beep went off. A worker immediately screeched out a welcome to us. I noticed that she was then wherever we were. I also noticed that about 15-20 people came in after us and the beeper did not go off and she did not greet them. After I said this, loudly, she got away from us. Disgusting. It must be nice to be able to shop without the assumption that you are a no good person who would walk out of here with shoes I did not buy, that such a judgement wasn't made just by looking at you. read more

Ok I had low expectations because it's a big shoe store and you're basically browsing and picking your own shoes and sizes since inventory is just laid out. We had some trouble finding the shoe we were looking for. Online they said it was in stock so we thought it would be easy in and out. Anyway, ended up needing some assistance since the shoe for our little human was no where to be found. Jamie was super quick and found the shoe we needed (it was stacked up on the top so it required a ladder. Saw a bogo 50% off deal so we asked her again if there was a second pair and she happily grabbed it for us. Despite being busy and helping several people, she was able to do it all. I was impressed. Service and selection. Easy parking. Low stress. Yay! read more

I had a great experience yesterday. I met Desiree who was kind and helpful with assisting me find a few pairs of shoes. Customer service is a dying breed, this is not the case at DSW South Coast. I recommend dropping in to visit this store, they have a great inventory, good prices and a helpful staff. Thanks again Desiree for your kindness and assitance. I purchased (3) pairs of shoes yesterday. read more

The 3 stars are for their selection alone, that would be the only reason i return to this location. Otherwise, the customer service lacks and they only have 1 employee managing the register. read more

Jesus, you're a great. The deals and prices are fantastic! But the customer service is severely lacking. They try to force you want to get in your email address for a digital receipt and you have to really push to get a paper receipt. Also they ask me for my address to "save 20% "not disclosing that it would be to sign up for credit card. You can't just sign people up with her credit card without their expressed consent. Incredibly deceptive practices.m Also, we bought a few pairs of shoes and they don't give you any bags! Because they're going "bag less". How do they expect people to carry around multiple boxes of shoes? It is the dumbest thing I've ever heard! How is this place still in business? read more

I am a frequent flyer of DSW. Today was an extremely odd experience. I went to check out for my shoes and the person kept trying to ask me for all of my details my name, my address, my phone number and my email address. I just wanted to buy a pair of shoes. I assume this person gets an incentive based on how many people they enroll in some membership program. In addition to shoes, I purchased some socks, shoelaces basically the accoutrement that goes with shoes. At the end of the transaction, the cashier goes we have no bags we're going bag less. Literally the person behind me who had bought her shoes yesterday ,walked up with a bag to return them. My comment to the cashier was wow limiting bags really will make me only ever buy one pair of shoes at a time then. That's a very limiting business practice you all are applying. There's no way somebody could carry 2 to 3 maybe even four pairs of shoes around and continue to casually shop. Lame. DSW do better. Do not make a customer feel like they are joining the NSA and have to be a juggling clown to buy a pair of shoes. read more

DSW Designer Shoe Warehouse - Receipt with the time transaction, and the person who was at the register - Shoe Stores Near Me - Costa Mesa, California

The cashier with all the face piercings had a really bad attitude and was pretty rude.

I've been buying shoes at DSW (in-store and on-line) for years, and I thought it was about time I gave them a review. I have absolutely nothing negative to say about my many purchase experiences at DSW. They have a great selection, good prices, and outstanding customer service. Take a minute to join the VIP club (which won't cost you anything), and you'll be surprised how many ongoing discounts and perks you'll get that can easily be applied to your purchase. Kudos to manager Joyce at the Costa Mesa location for the best customer care. See you again soon. read more

I always get broken boxes, I buy online most of the time because of time. I always get messed up boxes, sometimes I'm buying shoes as for gifts, also sometimes they are super rude. I don't like to complain but honestly if you are paying for something at least get it the way you are buying it. read more

This store never disappoints!!! There are so many kinds of shoes, you can spend forever in here. I came here to look for a specific shoe and I ended up looking at almost every aisle to see what other selections they had. Even the clearance section had an even better choice of shoes I must've tried 6 or 7 different pairs of shoes. Sadly I didn't get anything because I didn't have the money and I have way too many pairs of shoes as it is. But I would definitely come back here because it's a really good store. read more

Cashiers are rude and condescending. When I asked this one cashier if I can do an even exchange since both shoes were of the same exact price, she just looked at me with a look of annoyance and said "no". Instead of trying to explain why I couldn't do an even exchange, the reason being that I purchased one with my promotional coupon and she did not apply the same coupon to the pair I was exchanging it with! Tell you what... Walk down a few stores to Marshalls and they have friendlier sales associates and cashiers. They even ask you how your day is going. DSW truly lacks in customer service and most of all - charm! read more

They have a large selection of shoes - more so for women than men. They also sell accessories like handbags and socks. There's a whole display for shoe care products too. I got one of those nubuck and suede cleaners that came with a brush. The location is very large - almost cavernous. It's a little spooky though as there's no natural light at all. Its a shame because the location has two walls of windows! They're covered up by advertisements. I've been there a few times and noticed they don't have anyone working the floor. Or maybe the staff is savvy enough to know who needs to be approached and who doesn't. I can usually find my own way. The clearance section has good deals and there always seems to be some additional sale. I got 20% off an already marked down pair of Merrils! I wouldve made out like a bandit too with the coupon I got for signing up with them, but it expired last week. :-( Nonetheless, I've had great experiences here and I will return again and again. read more

DSW Designer Shoe Warehouse - Shoe Stores Near Me - Costa Mesa, California

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Horribly run business, just awful! There were at least 20 people standing at the check out line with just 2 cashiers, people kept complaining and ask for more helper. The girls who work there has no clue what's going on. No service at all. Then they waste time by keep asking phone numbers and email addresses and type them wrong and ask again and again. Just unbelievable! Toke 25 minutes from the staring of the line to check out. Really? read more

NO BAGS! You had to leave the store carrying your shoeboxes! A few of us bought multiple shoes & left VERY angry, unacceptable having to carry them around the mall. The absolute worst shopping experience I've ever had; the worst customer service ever, unbelievable. There were 2 people plus a manager, who basically hid in the back, working there for that humongous warehouse of shoes. Other than the one guy, the two women were absolutely worthless. The people picking up their online orders were notified via text their orders was ready for pick up, were told the order is still being processed & to come back. More very angry people. There were TWO seats to sit on to try your shoes and they they were back in the back corner of the store. The shoes seem so cheaply made & look cheap more so than I remember. I hope someone of importance steps in and "fixes" all of this. read more

The store itself and stock is just a normal shoe store but this review is for the excellent customer service an associate provided my mother. We needed shoes for a last minute plane and was having trouble translating the shoe size differences from different countries. She spoke to my mother in her native language AND was exceptionally patient. Thanks Miss pretty Vietnamese lady with the long nails! read more

Decent store. But slow service, and they are now BAGLESS... So plan to carry everything you buy as you venture onto the next store. When you leave, you can walk across to Nordstrom Rack and use their bags. Lol... read more

Well, first time buying at DSW. Ordered online. All 3 pairs of shoes were to big. I went in and returned two pairs, they didn't have the size I wanted. Exchanged for a smaller size for one pair. The one pair at checkout she takes both shoes out. Checks the size and puts them back in the box. I purchase them. Wake up at 4:30 for my 5:30am workout. It's dark in my car, I put the shoes on in my gyms parking lot. Go inside my gym and my trainer points out the super obvious oversized security tag on the front side of the left shoe. So embarrassing. I had to workout barefoot lifting weights. I pay for my trainer and couldn't cancel. I am so upset. Zero stars if I could. Terrible experience. And I bet I would get max $5 credit if that when I go in today. So upsetting this big companies how they don't look after their customers. read more

DSW Designer Shoe Warehouse - Security tag. - Shoe Stores Near Me - Costa Mesa, California

Used to love to shop here, but no more! FYI-BEWARE: DSW Shoppers, may not accept your return! Last week I tried to return shoes, with my sales receipt and was told by both the sales associate and manager my return was denied because of TRE(the Retail Equateur), and DSW told me I needed to call the TRE and gave me a number and case#. When I called to get the information from TRE they said it was due to my return history, when they forwarded this report to me, had false information on it! DSW will not give me my money back for a pair of shoes that I had for five days, have the receipt, per DSW return policy, I should get my refund. Now because of TRE filing a false report on me, I'm not able to make returns and get my money back. This is wrong of DSW to hire TRE to give out false information. SO BEWARE DSW SHOPPERS, DSW DOES NOT STAND BY ITS OWN RETURN POLICY! read more

Over the last 12-18 months, I have seen a decrease in men's shoes or a condensation of variety with very little shows in clearance. This store now has more than 80% women's shoes or footwear. I still go to see what new men's footwear/running/training shoes are available. But I now take about less than 5-10 minutes to shop then go right over to Nordstroms Rack. read more