I love Road Runner Sports, I am a huge fan. In fact, I love them so much I have a VIP membership (it is totally worth it!). With the VIP membership, you receive discounts, and cash rewards. I always have some sort of store credit for next purchase lol. This was my first time visiting the Costa Mesa location. This time, I came for a special "meet and greet" with inspirational ultra runner, Andy Glaze. The whole event was so well organized. There was plenty of seatings, water bottles available, and the event ran in a smooth, timely manner. Andrea did a fantastic job of organizing the event, and was so friendly to all the guests. She let us know there was 10% extra discount for shopping the same day. Although I did not buy anything this time, I really enjoyed being at Road Runners. Variety of shoes, and apparel to choose from amongst other items. And I absolutely love that they hold these special events! read more

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Upsells are were consistently pushed. I just wanted the shoes. I had to wait 45 minutes for a guy to come help me just get the shoes. A large late 40s guy said I was stupid for not buying their extra "bring you shoes back if you don't like them" upsell. Rude, the shoes were great... Road Runner didn't make them though. They just were annoying when I was trying to buy them. read more

I had The Worst Customer Service I've Ever Had here today. The greeter said hi asked my name I told him what I was looking for, he said we don't have those here. I told him I'd look at a different shoe. 45 minutes later I look at him & ask when I can get help, he says Oh. I didn't know that you wanted any other shoe I finally find 2 pairs of shoes I want and he disappeared. 5 minutes goes by and he's helping someone else!!!!!! WTF!!!! You lost my business!!!!! read more

They charged bf's credit card $50 this year even though he hasn't been to this store in 2 years (same day I went, but I caught the charge last year) which means they likely charged him last year and didn't even notice it. Shady. Don't sign me up for a subscription without my permission. read more

Road Runner Sports - Mystery charge on my card months later when I hadn't been back to the store - Sports Wear Near Me - Costa Mesa, California

I've visited several Roadrunner Sports locations, but my experience at the Costa Mesa store was by far the best, thanks to Jackson. He provided a level of service I haven't encountered at other branches. Jackson was incredibly knowledgeable, courteous, and patient, despite having to go back and forth to pull multiple pairs of shoes for me to try. Even though associates don't work on commission--which I've found sometimes leads to lackluster service elsewhere--Jackson's passion for helping customers truly stands out. He didn't hesitate to offer new recommendations when a brand wasn't a fit, even though it meant more work for him. I found my perfect pair of shoes thanks to his expertise and great attitude. If you're heading to this store, ask for Jackson--he's the best! read more

Today I went in and no one said hello or signed me up. I had to ask and I believe it's because there's only two people on the floor working. Waited 20 minutes and it didn't look like they were gonna get to me for another 20+ minutes. The shop really needs help. Don't plan to come here if you want that service the selection and value of the shoes is great and I'm a member here. read more

Marco (has the bleached hair) was AMAZING TODAY! He was able to get me custom made insoles the black ones, and they fit incredible! Not only was he attentive to everything I said, but he was also able to get me in and out in about 30 minutes! I did not expect this experience to be so fast and for the service to be so good also. Thank you so much Marco! -Tania -Costa Mesa location read more

We had a really disappointing experience at Road Runner Sports in Costa Mesa. We went on a weekday around 6 PM to buy shoes for both me and my husband and were completely ignored. No one greeted us when we walked in. We waited about 10 minutes before even getting into the queue, then another 10-15 minutes with no help, and ultimately left after 20-30 minutes of standing around with zero assistance. We decided to give it another try on Saturday around 11 AM. While we were greeted this time, we were told there was only one person ahead of us and still waited about 20 minutes. The wait times are unreasonable and the service feels disorganized and inattentive. Overall, really frustrating experiences both times. If you go, be prepared to wait a long time or just go super early. read more

Terrible customer service and will make you wait 45min to an hour. They have the most inefficient workflow I've ever seen in a retail store. You're better off going anywhere else. read more

I am DONE with this store. I have been shopping at the Costa Mesa Road Runner Sports for 2-3 years, primarily because of their large selection of shoes (I need wide) and I prefer, if possible, to shop at local stores rather than online. I have very high arches and use custom orthotics prescribed by my pediatrist so I need specific type of shoes. Most of the sales reps seem to have pretty good knowledge of the shoes. However in the past I have experienced the following at this store: ** Reps attempted to sell me their orthotics indicating they would work better than custom orthotics prescribed by a doctor. **Reps suggesting I buy their socks which would improve my issues from high arches. **Order shoes that were not in stock and I received the wrong size **Realizing the VIP program is a sham **Long wait times because of short staffing I recently went to the store to purchase a pair of athletic shoes and Offos recovery slides. They did not have my size in the Offos so they offered to order them and have them shipped. I specifically told the rep I needed size 8 in women's (as they are unisex). I received the Offos, however, they were the mens size. I returned to the store a second time and expressed my frustration. The rep apologized, returned the wrong size and ordered the correct size to have them shipped. He specifically told me he understands they are unisex and he ordered size 8 in womens. Within a few days I received the wrong size AGAIN. I returned to the store for the 3rd time and again expressed my frustration. The rep advised me this has been happening to other people. The rep then showed me their web site to prove the reason I was getting the wrong size was they don't carry my size in womens. The rep then suggested I exchanged them for something they had in stock. Based on this it appears the reps were intentionally ordering the wrong size just to get a sale??? I returned the Offos as well as the athletic shoes I had purchased. I went home and ordered them on Amazon and received the correct sizes the next morning!! Even with the poor customer service as well as some inappropriate sales tactics, I have been shopping there just for the selection of shoes. I don't blame the employees as it is clear these issues are caused by the management/corporate directions. From now I will either shop online, or at Snails Pace/Lucky feet where the employees are knowledgeable and appear to have the customers best interest in mind. read more

Lupe was very helpful. But the store/company strategy needs work. The rep is driven to attempt to sell shoes that may not even align with what the customer asked for, additionally, even while the customer may not have a desire for inserts, the rep is asked to spend time to create inserts causing more delay for the next customer. Please update your training to have the "whole package" if the customer does not know what they want - Plan B - for those that know what they want so they can get on with their day. It will be a game changer for 1 tier of customer, and a relief for the other. read more

Tuesday at noon. drive 20 minutes to shop wait 15 minutes before someone tells me i need to be on a waitlist to pull a shoe wait 30 minutes on waitlist.. still no service I just want to try on a shoe (I assume getting 1 shoe doesnt take that long) no estimated waitlist time/ phone call back/ nor do they tell you what you are waiting for. If you value your time go to somewhere where they value it. How can you ruin the simple process of buy a shoe? Sales tactic- waste your time, then you feel invested, so they pressure you into buying from their low inventory marked up shoes. So many staff in their grifting so few customers read more

Everything sucks about this company. Get convinced to pay $100 for orthopedics for your new shoes? cool yearly fee to purchase shoes that are cheaper on amazon? cool yearly fee and "points" to buy shoes when they never have your size in stock unless you are a 11+? cool Head in to get help just to see a shoe before buying it elsewhere, maybe I'm paying for that? No one available to help? cool The fact Road Runner Sports is still in business is their greatest feat. Cancelling my subscription while I blow my $29 of my "points" on a single overpriced pair of no-show socks (when I can get 10 pairs on amazon, better quality, for the same price) Case in point, check out the attached images. You pay RoadRunner for a subscription for the best deal, and you can get these shoes for $139 for being a member, and they never have them in stock. Or you go to Amazon and just buy the shoes for $109, with overnight shipping for free. No amount of "points" can cover the higher prices charged at Road Runner. read more

Road Runner Sports - Shoes at Road Runner cost more and limited stock - Sports Wear Near Me - Costa Mesa, California

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The customer service at this store is very poor. Came in looking to buy a pair of running shoes for myself, I asked if there's anyone who could assist me for a pair of ASICS when I came in and then one of the staff members said they'll be someone to help you shortly but wasn't helped for over 45 minutes. I decided to leave because it seemed no one was going to help me. It's very unfortunate, since the other road runner sports have very good customer service. Don't waste your time going to this location, go to other locations with the better staff members and customer service. read more

Every time we come here there's no one to help. They quoted us 45min wait time to try on shoes which I think is ridiculous. Your paying high prices for sneakers but not getting any service. The Torrance location is way better and they are always so friendly and willing to help there. Had 2 bad experiences in Costa Mesa and will not be returning read more

It was pretty busy considering, I arrived mid afternoon on a Tuesday. Despite this, my salesperson was Dominic and he was very helpful, patient while juggling multiple customers. Thank you! P.S. RRS Upper Management pay attention to this employee as he def has the tools to become a more valuable part of your organization. read more

10/10 experience! The staff was incredibly friendly and helpful. Kevin greeted me right away when I walked in, which made me feel very welcome. Maddy was amazing during the shoe selection process. She was patient, kind, and truly great at what she does. I would definitely recommend this location!(: read more

Came into the store today to buy new trainers. I was greeted by a very welcoming young man who seemed very knowledgeable & took the time to get me fitted. However, my unpleasant experience was with my fit expert, Shannon. At first, when she was trying to sell me extra's, she seemed nice. When I declined the extra's as I was only looking into new shoes, her attitude completely shifted. She shoved the receipt into my shoe box & walked away. I also declined their rewards program which thank god I did because I will definitely be taking my business elsewhere. Her attitude and lack of professionalism was very uncalled for. If she doesn't like her job, she should work elsewhere & maybe not be in a customer service focused workplace. This was for the location in Costa Mesa on Newport blvd. read more

Great services and advice. Good selections. Price may be a little higher than other places but they help you get the right shoes.

I received a notification from my bank letting me know that I just spent $70 at Road Runner sports, but the thing was ... I was at work in Long Beach Ca. I'm not sure which employee stole my debit card information, but I had to report fraud. Never again. read more

I went to go get some new insoles. The employee, Cris was able to help me get fitted very quickly, even though he was very busy. He was also able to resolve a small issue that we had. I definitely recommend getting your shoes or your insoles fit in this store. read more

Don't come here unless you got at least 2 hours to wait and know what you want lol really need more workers because it is a little ridiculous doesn't matter when you come always the same experience. read more

This is my second time attempting to get this issue resolved regarding a plan I want canceled that charges me $50 a year that wasn't disclosed to me in the first place, and I've spoken to other people who are experiencing the same thing. One of your employees either current or former is signing people up for this without disclosing it to them. I called 6+ times during OPERATING hours and no one has called me back even with leaving a message. It wasn't until I left a negative review and conveniently I was finally contacted back within hours of that review. The employee told me she would cancel it and refund me so I deleted that review. Then the same day, I was charged again that $50 a year thing which I can't even tell you what it is because I NEVER agreed to it. The employee at the time only asked me for my phone number and email and frankly seemed impatient when I was second guessing buying the shoes. As a side note. On top of this issue regarding these charges, why is no one picking up the phone during operating hours after I called 6+ times within 3 days to get this handled? And left a message, only to be finally contacted after posting a review about this issue. read more

Road Runner Sports - Sports Wear Near Me - Costa Mesa, California

I've been here several times and I make sure I get attended by Gabby because she's friendly, approachable, and you can tell she puts care into what she does. I even took my parents here a few weeks ago and they too enjoyed the experience. Now we're all loving our comfortable shoes. Every time I've come by, I want a pair of shoes because they have a lot to pick from and since I get a discount with my membership and get rewards cash it helps out read more

Bruce was incredibly helpful, knowledgeable, and prompt. He is a fellow runner and gave me the sage advice on shoes, socks, and how their complicated VIP program works. I would continue to shop there just because of him. I have had mixed experiences with other employees in the past. Some didn't know the difference from a neutral, stability or motion control shoe and will sell you the wrong shoe. Fortunately they are great at replacing the shoe, with their VIP program. They have a great selection of shoes, especially for hard to find sizes such as size 12 2E. read more

Road Runner Sports - The carry large sizes and wide width shoes (e.g. 12 2E). - Sports Wear Near Me - Costa Mesa, California

I visited this Costa Mesa location to buy a specific sandal for my mom. Immediately a representative, Guadalupe, came up to me and tried to sell me on some other sandals that were "less expensive" but when I asked about the prices, it turned out that they were both $60. This put me on alert, I figured she had ulterior motives other than just to help me. I went back to look for the HOKA sandals, and she says "by the way these are final sale." I asked for her to clarify and she stated that once the sandals left the store they can no longer be returned or exchanged. I've been a customer for many years and I have never heard of this. I asked her to check and she came back and said that her lead, Jackson, confirmed. I asked if the sandals were too small or big if they can be returned and Guadalupe said no unless I was a member. At this point, I felt pressured to buy a gift card instead. As I walked out, I checked the receipt for the return policy and it stated that items can be returned within 60 days. At this point I felt upset that they lied to me and I wanted no business with this company. I went back to return the gift card and they said it was not possible. Their lead Jackson then stated that the sandals can be returned as long as my mom doesn't try on the sandal. This is ridiculous. How can someone check if a sandal fits them if they can't try them on! I called corporate immediately after and let them know that both Guadalupe and Jackson used the term "final sale" with me. They confirmed I could in fact return sandals if they didn't fit. I should've called corporate right in the store. I left a complaint about both of them. I'm waiting on a call back from them. I dont want any business with this store and will ask for my money back from the gift card. Will give an update. Also, I'm not surprised this store is getting a lot of poor reviews. read more

Horrible customer service locally, and even worse online. Locally - Despite the store being nearly empty, no sales associates were available to grab a shoe in my size. That required being on a waitlist. Online - VIP account is a sham. Account was hacked, rewards were stolen, and the "competent" online customer service advised they could do nothing after I waited on hold for 38 minutes. Apparently I gave my email and password to a stranger who then stole the $64 rewards I had. Not a large sum, but it's the concept. Beware your information may not be safe in their systems, as apparently not only can it be hacked but then Roadrunner makes it your fault! Cheers, was a loyal customer for ages but no more. Good riddance folks. read more

This was my first experience at a Road Runner. I'm completely blown away by the knowledge and customer service that was provided to me and my lady during our visit. Jake and Josh set a new bar on what we see as awesome customer service! I came in looking for durable running shoes for an upcoming 13 week training program. Not only did they show interest but also showed their experience in similar competitive experiences. From the four chosen shoes I loved 2 of them. After joining the Subscription, I may just come back for another pair! We had such a positive experience that we decided to get my lady a new pair of shoes as well. She was welcomed with the same outstanding attention to detail with fit, feel and purpose of what shoes she wanted. Hats off to Jake, Josh and the team and Newport Road Runner for helping us on a busy Memorial Day weekend. We will be back soon!! read more

Worst Customer service they help who they want only. They will walk past you and not even ask to help

Chris is in the Costa Mesa store at 1835 Newport Blvd. He is hands down AWESOME! He is patient, knowledgeable, and kind., He really knows all the different shoes and is quick to guide you to the right ones rather than talking your ear off about them all. With many other sales people in the past in this store, it has been a process taking time and lots of talk, trying on, comparing, asking questions... it took forever to find the right shoe, evaluate the dfferences and find a comfort level that I was ending up with the right shoe for me. The return policy where you can try the shoe and return it for credit if it doesn't work for you has always been what I had to rely on (GREAT POLICY!!) to end up with the right shoe and I've returned several pairs in the past in my attempt to get to the right shoe for me. CHRIS however, quietly, without much fanfare or "selling", found the right shoe for me within about 20 minutes and brought me another couple of pairs so I could feel and know that the right pair was indeed the right pair. What a difference. He is humble too.. when I gushed about how different and exceptional he is to the manager, he for sure appreciated it, I could tell by his surprised smile,, altho he was very humble about it all. And he made sure I got the best price and deal possible. They don't come better than CHRIS! Ask for him... you can't do better in all the ways that are rare and hard to spot. Thank you for having him! I will always ask for him moving forward. read more

Opened right at 10am. Greeted and assisted by Mukram. Excellent professionalism. Large selection of athletic shoes. He answered questions we had on products etc. Smooth upsell offers of membership, benefits, accessories like socks, etc. Free parking. Easy access off the 405 Freeway. Close to Newport Blvd next to Triangle Square on the corner 19th Street & Harbor Blvd. read more

My first experience at Road Runner. I decided to check it out since I work nearby and needed new running shoes. Several friends recommended it, and I was impressed by the selection and the complimentary assessment they offered. However, my experience got off to a rough start. I was a bit surprised that it took over 10 minutes for me to be acknowledged after walking in, even though the store wasn't busy. Eventually, one of the staff (a cool young guy) approached me. He took down my info while helping another customer and told me it would be 10-15 minutes. Unfortunately, it ended up taking longer than expected. I even overheard him telling a colleague to help me out, which I appreciated, but it did make me feel a bit overlooked. When his colleague finally assisted me, he was friendly, but honestly, it felt like he was a little tired, which I totally understand (it was toward the end of the day). By that point, though, I wasn't as excited about the assessment--I just wanted to get my shoes and go. Overall, I think there's room for improvement in terms of customer experience--especially in being more aware of customers when they come in and setting the right expectations upfront. Big shout-out to the guy who took my info; his positive attitude stood out. read more

Chris is the man. Working in hospitality makes customer service very important to me. Chris' service was top notch. I just got diagnosed with Morton's Neuroma and Chris was more than helpful helping me find what I needed. He even brought out extra styles and shoes he thought would help me with my condition. And I really appreciate that. He was knowledgeable and very welcoming. Chris is the kind of guy you want on your team. Thanks Chris! read more

I went today to get the full experience. My girlfriend has done It in the past, so she wanted to take me to get fitted for some new running shoes for my birthday. I live really close by, but have never been in. Since I have never been, I didn't really know what the experience entails, and it's been over 2 years for my girlfriend so she forgot how the process works. We walk in, and we were not greeted or told anything by anyone at the front. We waited and made eye contact with several team members and we never got acknowledged. I thought nothing of It at first because I thought maybe they're busy. It must've been about ten minutes that passed and we started walking towards the front to see if we can get help. It wasn't until then that we saw the check in sign (which is not in the front of the store. it's in the middle of the store). Being my first time there I would've never thought that's what I have to look for. We saw the sign but no one was next to It to check us in. We are sitting there waiting, and a family of 3 walks in and gets immediately greeted and checked in ahead of us. I immediately got upset and the guy comes to check us in we tell him what just happened, and in a snarky tone he points at the sign, laughs, and said "that's why there's a sign here". I got very irritated and proceeded to wait. He took our name, didn't acknowledge my frustration, and just walked away. The family of 3 got help before me. I felt disregarded, and belittled due to the rudeness and ignorance of the employee. I was about to spend over $200, but because of this experience I cancelled my name, and I took my business to the mission viejo location. I was willing to drive over 20min immediately after, just for better customer service. I didn't want to give my business road runner at all, but my girlfriend was paying for It and decided to give It another shot. On the contrary mission viejo experience was better. I walked in the front door at mission viejo and was immediately greeted and the check in sign is visible from the parking lot. The sign was right by the front door. We spent $250. Might not be much to a big company, but she saved up for this and it's an investment for a lot of people. The experience was so bad in Costa Mesa that I still have a bad taste in my mouth for the company. I could see the value in the business and was excited for the experience, but the customer service needs tremendous work. read more

Very indicative of the service you can expect. They respond and tell you to email directly and then there is no follow up.

I visited the store today and asked if there was someone there who could help me with shoeless laces I had purchased for my shoes . A young man Dominic helped me. He must've spent over 15 minutes putting the shoelaces on ( I did not purchase the lace sat the store ), i I decided that I would write an amazing review. He was personable, friendly with me as well as with his coworkers. If you need to go to Road Runner Sports make a special trip and see Dominic, it will be well worth it. read more

I am posting this unfortunate review after receiving very poor customer service specifically at the Santa Monica location. The day I went in, the one worker I encountered was extremely rude. I have contacted the company via phone on 17 different occasions starting in July through September, 2025, and after many promises of action, I have yet to receive any response. I am incredibly frustrated by the lack of communication and the broken promises of follow-up. Frankly, I am very surprised at the decline in their customer service. They used to be the gold standard in the industry, in my opinion. What a shame! Too much competition. Gotta do better by your loyal customers! read more

If you are a person of color avoid this store! They will ignore you until they are forced to help you out, and once you are helped out, it seems like they do not want to be there. I have been here more than three times and every single time, several employees including what seems to be the manager, all ignore you. There are a few employees who are amazing and are actually helpful. I will not list any names but just know I'm keeping note. Do better. read more

Long, long wait times on customer service phone lines. San Diego store horrible experience and manager did not call me as promised. Vip renewal went bad, 2 customer service people told me I could use my reward amount with in a week of canceling my vip membership and the store said no. They wanted to charge me $20 to activate my vip membership which expired even though I had $42 in credit AND charge men$49.99 to do another year of VIP! Double dip. Also the last customer service person hung up and canceled my account. The sales people run around like chickens with their head cuts off trying to make sales and run after customers giving them a paper with their name for their credit at checkout. I will never do business here at Copley St. again. The last customer service phone rep I had did good for me. But the aggrevation of waiting a total of 6 hours and wasted trip back to the store is the final straw. read more

On June 29 I emailed, as you (Rhian) asked and you replied that someone from store management would contact me that week; it's been 13 days and no one has contacted me. I don't even know how many years I paid for VIP, it was many, and it was worth it. I don't know what happened to your customer service but it is absolutely not what it once was. So disappointing. read more