My wife and I have been going to Tillys Stores since the 80s. This Huntington Beach store has been here for over 15 years. We like the selection of clothing for our family and friends. Tillys always has great brands and the service people are very helpful! read more

Tillys - Tillys At Five Points - Shoe Stores Near Me - Huntington Beach, California

Sean is working over time! He was super helpful, made me feel comfortable, and was willing to assist in any way. I heard multiple of his conversations with other customers while I was in the dressing room - and it's clear he's a people person. He made sure to check up on me and was great at remembering names overall. The store itself is very well kept and organized, I love their wide range of clothing. Tillys has been and will always be a hidden gem for clothing. Not to mention, their very fair prices and good sales as well. read more

Came here early this morning to do some last minute Christmas shopping and Amber helped me out not once but twice and she was absolutely amazing with such a great attitude! She definitely made my day! Thank you Amber for starting my day on a positive note and setting the tone for the holidays you rock!!! read more

Great store! Outstanding customer service. Barbee was very helpful with helping me find the right shoe. Outstanding customer service! read more

Tillys - Great store. Barbee was very helpful with everyone in the store and shoe department. Outstanding customer service. Thank you! - Shoe Stores Near Me - Huntington Beach, California

Came here to purchase some size 12 Black Converse Chuck Taylors high tops 09/12/2023. Unfortunately they didn't have any in my size. Fortunately Christina entered my life and in a matter of minutes I had the order placed and it would be shipped to my home address in a couple of days. I was so happy!! Thank you Christina for being awesome and helping me get the shoes I wanted. I appreciate the great customer service provided by Christina!! Did I mention Christina is awesome?? Thank you Christina!! read more

Barbie is the BEST! She knows my fam and I and always is the kind, friendly and she really makes this location the best! My kids all adore her, we are there a lot, I have 4 kids. read more

I want to give a shout out to Christina, when I went in the other day she greeted me right away. As she was helping me she was also helping others, and on her radio, all while still greeting every costumer as they came in (of course not skipping a beat while placing my order). She was mastering the multitasking and seemed to know everything going on around her. This girl needs a raise. read more

I dont understand why the manager Barbee always goes out of her way to act like I am too old to be here the way she acts like I was a lost grandmother that has no business being in the store just because I am not a teenager maybe she doesnt realize that the clients in their 30s are actually the ones with MONEY and have been shopping here for years, she has some weird issue about acting like the teenagers she works with in her teenage job. Strange interactions. read more

BARBEE WAS A LIGHT this girl deserves a raise and more!! She was so helpful and make our experience fabulous :) read more

Barbie has provided me with the BEST customer service I have EVER received coming to any retail shop! I am sooooo serious. Sean was very helpful as well. Thank you guys. My experience was a solid 10/10! read more

Went in to get some cloths for my girls and wow Gabriela to the rescue! Got us dripped out in Ohio! Definitely know where to come now for the essential style needs read more

We stopped here today on a nice Black Friday to check out some nice stuff at Tillys. I purchased some things for gift ideas for friends and family. Good customer service here. I had never been to this location. My first real time, and i liked it. read more

Clean store. I remember the girl up front being very friendly. Couldn't remember her name. But very lively and kind. I remember her saying "every day above ground is a good day" and I liked that. Dark hair and skin I believe. That employee saves the store with her energy. Otherwise, if you're looking for service and genuine help, maybe steer clear. Or maybe I just came on a bad day. But I wanted to buy some shoes initially then other clothes. But there was no help from anyone. The management seemed to be scarce and the other employees seemed less than thrilled to be at work - which, yeah, for what we're paying employees at the moment, I get, along with lack of benefits while the ceo makes millions per year - but there's still a structure to being a store and being an employee. Just buff your staff up on being more friendly and approaching. read more

Stopped in today and Shawn was so kind to pull the skates out for my viewing and then to hold them until I could return with my kid. When we returned several hours later he remembered me and brought them out and carried them all the way over to a sitting area so we could try them on. Amanda checked in with us several times, making sure we had what we needed, general conversation and some pro tips. The whole team worked together and everyone on staff asked how we were doing, offered some help and made small talk. Job really well done in customer service. read more

Tillys - Impala skated - Shoe Stores Near Me - Huntington Beach, California

The workers here are absolutely no help at all! I purchased a pair of pants and they didn't tell me anything about a return policy. I come in a few days later to return them without the receipt and they tell me then that I need a receipt to do a return. Why wasn't I informed of this when I bought the pants. She was absolutely no help at all. They wouldn't even look it up with my card. read more

Came here with my kids on a Thursday evening for last minute school shopping. The Tustin (district) Tilly's wouldn't hold a backpack for me said it was against store policy. But when I found it online at this store I called and asked and they girl on the phone was super friendly and said yes for 24 hours!! So happy we've been looking for weeks. When we got there all the employee's on the floor greeted us and asked if they could help. Definitely coming back to only shop at this Tilly's. Super clean, friendly employees and were super helpful. read more

GREAT customer service at this location! NOSA helped me out today, dude screams positive energy! My G shock watch needed to be reset, no questions asked hooked me up with the correct time in less than 3 minutes! Young lady at the register was also really friendly, great extended black Friday deals! read more

I love Tilly's, but this location that I bought a pair of pants at didn't let me make a return. The pants were clearly ripped, I had my receipt and the tags and the manager said I couldn't even exchange them, she was probably upset about something else or maybe that's just her overall attitude. I asked another employee and he let me make the exchange. That so called manager should be replaced if she hasn't been already. read more

5 stars are a given for the extremely friendly and social staff that always try their hardest to make you feel welcomed and assisted; if i remembered names i'd gladly drop them and give them a proper shoutout! read more

My boyfriend and I shop here sometimes, but yesterday's experience was horrible. I tried on a dress and within 2 seconds of walking out to look at the mirror, an employee came up to me and said "Oh I'm sorry that isn't working out, can I get you another size?" I was pretty shocked so I didn't really say much of anything. Sure, maybe the dress was too small, but in customer service the first question you should ask is "Are you doing okay?" or something along those lines. I was seriously 2 seconds out of the fitting room, looking at the dress and didn't even form my own opinion about whether it looked nice or not yet. Really, just rude and made me feel super self-conscious and completely shot down my self-confidence for the day. read more

As I grew older, my taste in clothing changed. With this change, I found my self further and further from Tilly's. I can easily say that I haven't shopped at a Tilly's for alomst 9 years with the exception of 2 this last year (hence the epiphany of making this review). After realizing that summer is coming up and I've been meaning to buy beach weather attire, I searched stores which I thought would easily have them while enroute to my errands. TJMaxx (weak), Marshall's (double weak) and Gap (I know right?). To no avail, I found myself at the Fivepoints center in HB and there it was... Tilly's. I say to myself, "WTHeck, it's worth a shot..." and what do you know? They have a varied selection! Ultimately, the store itself is a three star. The selection is somewhat one dimensional. If you did all your shopping here, you might as well be a "bro" . I did however, have to add an extra star for pretty good service. "Good afternoon sir." "Would you like to try those on sir?" "Sir we'll be right with you, thank you for your patience..." And all at the right timing. Not rushed, not pressured, not late... I've been away from you for a while. I'll definitely be considering this store again. read more

Draven was WONDERFUL! He clearly LOVES helping people! He picked out a GREAT outfit for my daughter Lauren. When we come back.. I'm tracking him down to help us. GIVE THAT BOY A RAISE!!! read more

tilly's has been around since i was little they used to have giant tent sales with everything discounted at least 50% it gets crazy and the line to pay for your merchandise would almost be a two hour wait. i haven't heard of any recent tent sales though their stuff is good but oftentimes overpriced the staff is ok but can be unfriendly at times read more

I haven't been to this store in years...and funny thing is...the counter to ring your merchandise up was bad then...and it was just as bad now. There was 2 people in line and we were just waiting there. Meanwhile, there were 4 people behind the counter doing other things. And there were ten other employees at least milling around the store. The store was dead. Finally the woman in front of me was able to go and i still had to wait for a while. I'm assuming it was a manager who said to me "someone will be with you in just a moment". I laughed and told her it was ridiculous. Then when the one cashier actually working finished with that lady the manager says "she'll be able to help you now". OH REALLY!? I can see that myself, idiot. I have really nothing to say about the clothes, prices or anything...but the service at the cashier stand is horrendous and it pisses you off when you see so many people behind the registers that aren't ringing people up. read more

My husband just came back from shopping with my son At Tillys in Huntington Beach there was only three people in the store and over eight sales people my husband wanted to do a full on shopping spree for my son but not one person came up to offer help After them being there for a little bit he finally approached a sales person hey can we get some help he will never go in that store again and he quoted I'll be shocked if that store stays open for much longer customer service is horrible! read more

We just spent over 100 We are here all the time and Lynn was so rude I had to ask for a dressing room then I had to ask if someone was working the register she was beyond annoyed to have to ring us up We normally spend up to 500 each visit read more

Attention to anyone who is thinking of working here: DON'T do it. Apply for work elsewhere, preferably somewhere that actually prepares you for the job. I applied to be a store associate at a different location, but I was offered the position at this store instead for some reason. After getting the job, I was shown one instructional video at orientation that literally only talked about basic customer service skills, like how to greet customers etc. So I assumed that the rest of what the job entailed would be taught to me when I came in one morning to be trained. I was given one hour of cash register training, and that's it. Since this was all I learned how to do so far, it would make sense that I be put on register when I show up for work, right? But no. On my first day, I showed up and a manager (I think her name was Aralia) put me on the sales floor. I told her that I have only learned how to work at the register so far, and that I was not sure exactly what to do on the floor. Her response: "Well you watched the instructional video at orientation, didn't you?" Right off the bat I could tell she was not going to be helpful. This was my first job at a clothing store. I was still unfamiliar with the store's layout, and I wasn't sure how to do things like get clothes/shoes from the back, how to properly fold shirts, what the technical terms were for certain things, etc. It would have been different if someone could have simply guided me through those aspects of the job as I went along, but no one even did that. "Aralia" repeatedly berated me over the walkie system for not properly board-folding shirts, not doing it fast enough, not knowing where certain items went, etc. How was I supposed to know when she didn't tell me how to do it in the first place? Throughout the entire shift, guests kept asking me for help and many times I didn't know what to do, leading to many of them being upset with me (not my fault!) And when I asked the other employees for help, (especially Aralia), they were rude and impatient with me, as if I was supposed to know what to do without being taught hardly anything. It was such an embarrassing and frustrating experience that at the end of my shift, I told another one of the managers that I would not be returning. She then told me that I would get my paycheck for the orientation and that one day via direct deposit, which I had already signed up for. I also hadn't received any sort of schedule for any upcoming shifts, so I was glad to be done with that place. But after about a month of not seeing any pay from Tilly's in my account, I found out that, because this was my first and only pay period from Tilly's, it would NOT be directly deposited. So I go back to the store, and lo and behold, there's Aralia, who insists that the store did not have my check, that she had already looked for it, and that they had mailed it to my home address. After another two weeks of not receiving anything in the mail, I called corporate to see if they could tell me where on earth my check was. Corporate called the store, and then informed me that my paycheck had been there THE WHOLE TIME. They never mailed it out in the first place. Meaning that "Aralia" personally withheld my check because she didn't like me, or maybe she just didn't like the fact that I quit after my first day. When I went to pick my check up this time, I noticed she was hiding from me. Ha! Before I left, a different manager asked me why I quit so abruptly. I told him: Why would I want to work at a place that leaves me unprepared for the job, shames me for asking questions, and breaks the law by lying to me and withholding the funds I earned? A few months have passed since these people completely wasted my time. Originally I didn't want to talk about this upsetting experience, but recently I have heard from other people who were employed at this store, who have told me that their experiences were almost the same as mine. I'm sure not all Tilly's are like this. And I'm sure there are some other employees at this store I didn't meet who are actually nice and helpful. But if you want to work somewhere with petty managers who treat their new employees unfairly and unprofessionally, then by all means, take a job at Tilly's at Five Points Plaza. Thanks for nothing, Aralia! read more

Very disappointed with the customer service here. The girl who rang me up asked if anyone helped me out today and when I told her the name of the girl who helped me, she was very rude about it. Then she showed another coworker the name of the person who was getting credit for my sale and the two talked under their breath about it, making me very uncomfortable. I don't know how competitive this staff is about commission, but they shouldn't discuss it in front of the customer. read more

So I used to work at this Tilly's. Pretty cool store and pretty cool people. If you never had good service here, it's because a customer ahead of you chewed the cashiers head off because we didn't hold their item more than 24 hours, we didn't have the hot pink shoe laces that they where looking for, they thought the 20% OFF coupon was off the entire purchase not just one item orrrrrrrr it's because we didn't allow he/she use the bathroom. Most of the customers where pretty rude. They always expect so much out of us, for crying outloud, you're buying a $19.99 basic full-tilt top, what do you expect? Other than that, we did a pretty good job. We tried our best to help everyone the best we could, kept the old store looking the best it could while at the same time, corporate would chew our heads off for not dusting the legs of the racks or a customer yelling at us because the racks aren't 3 feet apart. I deducted a star because the legs of the racks where dusty, we never dusted those damn things. read more

Awesome customer service. Having been to Tilly's numerous times, this time stood out. Went in with my son to look for t shirts for him, and a pair of shades for me ;). My son headed to look at the shirts and I went to the sunglass case. With-in minutes Summer asked if I would like to check out any of the sunglasses. Long story short she was very helpful in promptness, getting a mirror and letting me try in different ones (A+ customer service), and this without me asking. Five stars! Definitely earned a return customer. read more

Terrible customer service. waited around for help and when finally approached by their staff they gave us literally 30seconds of their time and walked away. Needless to say, we didn't stick around to give them our business. read more

Yay! I am the first to review! I absolutely love this place! They have like the cutest clothes ever. Also, the have very cute accessories. The workers there are also really nice. Sometimes though it gets annoying because they always follow you and finally when you turn towards their direction they say, "Hi! Are you looking for anything, have you been helped yet?" Anyways love this place and i will never get tired of this place. Cute Clothing(and Jewelry)!!! read more

Let me start off by saying that I've never had a problem with the store and I've been going. there since literally I was in elementary school and buying a pair of chucks or a new jansport backpack for school. So my experience today really got me upset. I was there shopping for Christmas presents with my grandmother and it's quite an ordeal because there's at least 16 different people that we're shopping for it at any given time so it usually takes quite a while needless to say. I like to listen to music or podcasts on my wireless headphones and I how do use the restroom so I gave my items that I was going to purchase to the younger gentleman who assisted me and the other girl who was working the dressing rooms so they would have them at the counter for me when I ready To pay. Like I said to the boy who helped me. And unlock the door to the restroom for me was so sweet and so nice I wish I could remember his name but anyways I digress. Without getting too specific or embarrassing I had a recent surgery and I'm having some medical issues and needed to deal with something obviously personal and private in the restroom and I apparently made the mistake of turning off my headphones and my podcast begin to play out loud which shouldn't of been a problem it's not like it was anything weird or inappropriate it was about a bravo reality TV show LOL anyways I knew that there were a lot of people going in and out of the restrooms because it was obviously busy it's right before Christmas so I left the podcast on for the noise and turned the water on as well because like I said it was something really personal and embarrassing for me I was then startled by pounding on the door accompanied by a loud man's voice asking ma'am are you OK. Which was weird because there wasn't a guy back there when I went in the bathroom (except for the nice younger dude) so I don't know how he knew that I was a)woman or b)how old I was because it's rude for him to call me ma'am. I'm 28. Anyways I responded with yeah is everything OK with you? By this point I was washing my hands so I open the door and I looked at him and I said what's going on and he said you've just been in there for a while I've been standing here for two minutes and the waters been on. I had no idea that he had nothing else to do besides sit there and time I using the restroom. I am thoroughly disgusted by this man's actions I told him that I didn't like people listening to me use the restroom especially creepy dudes. Apparently he was the manager his name is Noosa. Obviously I'm going to corporate with this and my attorney but I'm just really ashamed by that man's actions I hope you think twice before he does something like that again because honestly he scared me so bad and made me feel terrible and HUMILIATED me for having to deal with something which is a medically pressing issue of mine so he really ruined my day needless to say I am never going back we didn't purchase anything immediately left. read more

This store is just what the rating is 3 stars. Came in the other day for a pair of sunglasses. I was determined to buy. I really needed a pair for such a sunny day & vacay. I go in & head straight to the sunglasses display in the middle of the store. I waited about 7 minutes to be approached by anyone. Clearly looking for someone. I didn't even see anyone I could even flag down. As I circle the display several times. I'm noticing the entire display is awfully dusty. I'm talking so dusty it must have two & half months since it was dusted down. At least 4/5 layers! So I see a dude & he starts working on a shirt display next to me & I approach him to help me. So he obliges. I ask him to open the girls side. It had such a very limited display! So limited! So he pulls a pair out. There's zero near by mirrors to check them out. Ok. So I put them on & there's so much dust on the front of them I can't even see out! I was overrr it. He didn't offer me a mirror. Seemed like maybe he just didn't gaf. So I take them off n told him. Um, dude. I think it's gross that these need to be sprayed down n I mean sprayed. Don't you think your display case is gross? As I handed the sunglasses back to him in concern...I said do you guys actually even sell any glasses? N the dude just shrugs. So I was already like I'm out. You take care. I told him perhaps I'll check online. N he's like ok. Bye. Akwardddd & disappointing experience. If they had a better selection I would have spent $400 as I was leaving on vacation the following week & wanted to be extra fashionable. Oh well. Buying sunglasses isn't that hard. I did spend that money elsewhere...I should have taken a picture of the case. It was laughable. The whole time it felt like I was putting a square block into a circle. I knew it wasn't gonna work out but I so wanted to buy. read more

I recently went into this store to return something I had purchased just shy a week. I was told at check out that I had a certain amount of time to return or exchange anything I purchased. I go to this store often and really enjoy the staff, always being helpful. But this time, I went back to exchange a swim suit bottom I purchased for the correct size, since at the time I did purchase it, the size was not available. For $7.98 I was approached by the "manager" who talked to me very rude and told me she could not longer help me with this and there was nothing she could do. I asked again if she could please exchange it just this once since I was told differently at my checkout and she again said no and that the information was on my receipt despite what her employee told me. What???? I have been in the customer service industry for 20 years. I have witnessed all kinds of people, and for me to come and approach you for this simple small thing to keep a customer, it is something I never do but felt I should. I do not appreciate someone talking down to me when this manager was half my age and her personal looks for working professionally at that level of management, was oddly ridiculous. On your receipt, it does mention that final sales items are: sunglasses, watches, panties, jewelry, cosmetics, contour, Go Pro, Beats by Dre, Skateboards, CDS and red tag items. But it never clearly states it you can't exchange an item for final sale, especially if it is the exact same item yet in a different size. My bathing suit bottoms did have a red price tag on it...so was that considered a "reg tag item?" Im really frustrated and work in marketing and sales, working with business like this one, to help promote and bring the word, bringing in a larger customer base. But now, I do feel differently about this. I was hoping a different manager, one with a valued age and decision maker, could get back to me regarding this ridiculous situation and help to correct or make good of it. read more

I came hear looking for my favorite brand of jeans shorts ever RSQ and come to find that they are all out of the size I need since my thighs are way too big for the ones I have now that I bought about seven months ago ha ha sad Dave made me feel better about it and actually made light of the situation he even looked online for me and took time out of their busy schedule to look it up and see what they had available for me he was really helpful and it's good that people can connect on a personal level and make light of situations that suck if I return to this location over any other! read more

Went here today bought some chucks for my daughter staff was very attentive. We were in n out in a blink of an eye . Everyone had on smiles and we're more than willing to help us THANK YOU read more

OMG the Tillys on Main st has the worst customer service ever!! I came in on a Monday morning and stood in line for 10 min as there was only 1 guy working the cash register w a customer and no one else in line but me, 4 other employees walking around the store, complete bullshit horrible customer service never coming back to this tillys again. I had to give it 1 star or it wouldn't let me post it. read more

I Love Tilly's and I love this store especially! They have the best selection out of all the Tilly's in the area! Also the employees are great! Payton has helped me a few times and is always great and has great ideas for outfits! read more

Not quite as big as the Tilly's at the Irvine Spectrum Center, but still a very nice selection. The store wasn't very busy when we went on a Sunday. Steven (I hope we got his name right), who was working the register, provided exceptional customer service. We'll be back just because of that. read more