Hello, To whom it may concern, I attended this location earlier on a social outing and was treated very well. I purchased four items and was even accommodated on a shirt that had a few marks on it. The location was very clean and provided a recomendable experience. Lastly, I wanted to express my appreciation to Dylan who assisted me on a transaction with professionalism and grit. Warm regards, Carlos AKA LETTY LA LOCA read more

Austyn is super sweet warm and welcoming. Made us feel comfortable while looking. And helped us make decisions on what to buy. Out of all of the retail stores here H & M had the best customer service read more

I went today, and it was just a regular small H&M. The workers did not acknowledge me. Caminen did not care. Did not greed. Me. Did not acknowledge me above walking in. Like if I was a ghost. I was there. Looking for stuff. Not a lot of selections. Might be closing soon. Just like forever 21, but something that really bug me was the workers there. They just looked miserable with an attitude, and I will never go here. Again. No Thank You. Need to change that attitude, so customers could actually go inside greeting. Someone saying hello. How are you does not take a lot of time of what you're doing to acknowledge a person. read more

I had a great experience at this location! Austyn was so kind and helpful. We applied for the H&M rewards program which gave us a good discount! We will be back. read more

Just wanted to say this location is clean and the customer service was excellent, I was helped personally by a girl with curly hair and an amazing style! She was very helpful and attentive when it came to questions and concerns! Thank you to that worker, made the experience more enjoyable and pleasant! read more

the employees were delightful when i came in!!they celebrated the fact that i was their 5th customer today, i never felt so special. the store was also beautiful and organized and so many offers to choose from! this lovely girl with curly hair and stickers stuck to her face helped me and made me feel seen in the storeshoutout to that sweet angel!! i felt like i got the princess treatment thanks to these employees. 10/10, ill be coming back read more

Very mid experience with the employees. Except for Austin. Turned my night around. I get it everyone exhausted at tired on a Friday night. He was kind and funny with the guests checking out. there should be more Austin's in the world. TY read more

Store was nice and clean and organized, immediately when I walked in I was greeted by this nice gentleman named Austin. Keep him around great for HB read more

I came to the H & M location at pacific city. The atmosphere is great and the staff was SO nice and attentive. The cashier Austyn helped me set up an account to earn points, and went out of his way to look up items online for me. He was the BEST!!! Move austyn up to manager he deserves the best! read more

Came in to validate parking. Told them I was working at Paseo Hotel as a vendor for an event and I had to park here. The staff or manager told me I need to purchase an item downstairs for validation. Never have I ever been told I need that for any place. I happily went to another place and they validated with NO problem. Now I see why they have bad reviews. read more

Extremely rude staff purchased a shirt before closing and realized I had the wrong size. I came Back at 5 mins after and they refused to even try to make any minimal effort. A young man that looked very lost and a the lady at the front desk ignored me. The young man came up to me and did not even make the effort to ask if they could I literally bought this outfit to change right now as I had an emergency'. NEVER COMING BACK!!!!!!!!! Horrible service!!!! read more

I'm leaving 4 stars because I shop here fairly frequently and love the merchandise and the sales are epic. But I have to agree about the customer service...it's a crap shoot. I've had lovely helpful employees eager to help me and also snotty ones with a definite attitude. I'm going in today and will make note of who's who for my next review. These bad apples need to be called out by name. Some of the poor reviews were not valid, as it's the customer's responsibility to familiarize themselves with store policies- especially regarding returns. read more

I was there last night Saturday night and I forgot the goodlooker male cashier he had a great accent and he waited on me he may be manager or should be anyway ..I love my 9 new shirts he also took his time to sign me up for a membership with a long line and I really enjoyed talking to him, all the sort were only like $80 and I so needed those colors,pink,blue, black,white I like those shirts because they ate very lite weight I hate a heavy fabric shirt so I will be back here thank read more

H&M - I bought 9 shirts - Women's Clothing Near Me - Huntington Beach, California

They have the worst customer service. Never ever buy anything from them again. I went there to return one of the clothes I bought from here and they refused to validate the parking. Not just refusing to validate it but refusing in a very rude way. If you ever buy anything from here and have to return it next day. They will not validate your parking because u don't buy anything today. But hey I bought it yesterday. How messed up that is!! Stay away. read more

This place is smack dab in HB and idk why I expected anything different. If you're not a blonde, white woman, most of the staff will disregard you and even follow you around, thinking you're going to steal. I only encountered 2 staff that actually acknowledged me (fitting room and 1 cashier). Do not come here if you're a POC lol read more

The bad customer service. The manager ( bubby woman ) is very unintelligible. She is stigmatize Asians. She told me like that :" i can not return for you because you change the tag". OMG. The shirt just 17.99$ ? Very cheap to I did it???? She went to go the room and check camera and she went out told me the white jeans the same a little dirty. And when she show for me no had dirty???? And she told me this jean can return. But the shirt no, because the code in the tag is black. What's wrong with her ??? And when I mad, she return and told me like " next time I can not return for you" and I told her: what the fuck? I can not return any thing? And she told me no return with the tag no match. ??? I think the staff stick the tag wrong on the shirt. Not my fault!!!! The store need to change manager if the store need Asians customers. Thanks!!! read more

Always love coming here, No kids section but their selection is very wide range and very affordable. Also thank you to employees Kenneth(?) and Nicholas for helping with my lengthy return on my last visit!! read more

Not only was there a limited selection of clothing, but the staff is one of the rudest I've ever encountered. I'm not a white woman so immediately, there's no greetings or interactions. Throughout my looking around, I've caught workers checking to see if I was going to steal multiple times. Do not come here if you're anything other than white lmao. read more

Wow! This may just be my new favorite H&M location yet! I've been to Pacific City a handful of times now since they've opened, but just stepped foot into this H&M, and boy I am impressed! This location is bright, clean, and organized - and I hope it stays this way as Pacific City gains popularity. The Men's dept. is located on the 2nd floor, with the Women's on the 1st. Along with the women's dept on the 1st floor, there is also a MASSIVE H&M Beauty Department that kinda blew me away! This is the H&M I'll be shopping at from here on out. Other H&Ms are either really disorganized or the racks are too cluttered and too busy (like most F21 stores) - but this blueprint here is widely spaced out and allows me to shop without feeling claustrophobic. There isnt a kids dept here, but there are some other kid's boutiques within Pacific City. Love this location! Also - be sure to get your parking validated here on the 1st floor! (6/100, 2016) read more

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At 5:53, freezing w a baby, the guy in the men's floor would not open the already locked doors! I had left my wallet at the restaurant next door, left merchandise on the counter and the guy ignored us! Dude, YOU SUCK. read more

Stay away from this location; Huntington Beach. I was purchasing school clothes for my girls, only a couple hundred bucks, but when I wanted a $30 sweat shirt off the Manniquin(only small in the store), the Manager said they have a special person that handles the Manniquins and they weren't there right now, so they couldn't help me. So I told my girls to just drop all there stuff and we left. The store is really nice and air conditioned. read more

The location at Pacific city was nice and airy...but I feel the displays need to show more class and style. I believe that's how you 'sell'. Visual image and sense of style is critical. read more

Shopped here with my daughter on 8/28. Manager accused my daughter of wearing pants she was returning that had not been warn. She didn't ask she accused. Manager was chewing gum and while on floor did not greet us or offer assistance. I did not make my purchase of $140 because of this manager not taking my daughter's $20 pants return. Rude manager and we won't go back to this location. read more

CUSTOMER SERVICE WAS HORRIBLE HERE. These people were no help at all. Another yelp review mentioned that if you're not a blonde white woman the staff will disregard you and I agree. As a matter of fact is was two white women who stole from me at this location. I left my bag unattended and when I returned to retrieve it, it was no where to be found. When I asked the manager if they had seen the bag they said no. Then I approached a suspicious looking pair of women who suddenly had two brandy Melville bags. I asked to see if one of the bags was mine and they reluctantly gave it back. Speechless and appalled I stormed out with my bag. When I checked my bag I was missing a blouse. I went back to the H& M and the women were still there, I asked if I could check their bags for my blouse and feigning innocence, they pulled out my blouse from their bag. Throughout this whole process the management was no help and said there was nothing they could do to help me! read more

very disappointed in H&M at Pacific City in HB. Bought a killer shirt. Wore it once. Shrunk so bad that it cant be worn again. Was hoping for an exchange. THey didn't have my size. Took it back & they gave me store credit. which is a bummer anyway since i don't shop there a lot anyway. They told me I should be happy since they werent going to take it back anyway??!!? Apparently if you return something to H&M don't wear it or wash it before hand. They only take back original clothing. like off the rack. All that tells me is you don't stand by ur products. Which is no surprise i mean H&M does have cheap products. I guess i should just shop at Nordstrom's they have a great return policy. read more

Well Brandon here's to you. I just needed a belt so I walked in, walked right to the belts picked out my belt and walked to the counter. Seconds before I walked to the counter Brandon walked away from the register and I was left standing there. He proceeded to walk by me and work on something else ignoring my presence. He finally walked up to the counter and I quote "you made me walk over here for a belt" I honestly can't believe it. I have worked in customer service my entire life and have never said anything so rude to someone. I do love my belt which is why I added an extra star. read more

Ive only been to two or three H&Ms and this one was decent. Kinda small and the dressing room wasnt private enough and a little messy but i was able to get what i needed. The workers were nice and chill. Im happy with the shirt i got. Parking is located around back connected to the Pacific City. read more

Whenever I come to Pacific City I try to stop at H & M hoping to find something. In comparison to Costa Mesa its a little small. I like it though. Maybe its because of the layout or that is less chaotic. Its very easy to find what you need. read more

I like the place. It's on PCH and it's two stories beside from Main Street. When I got there, I walked upstairs and looked at their huge selection of things. One of the main things I like about H&M is that they don't go heavy onthe logos. The clothing is simple, yet high quality. One of the reasons I love this place so much. My kids likes it too. They always have deals going on and the place isn't all that expensive. I only give this place 3 stars because the other day one of the guys had an attitude for whatever reason. read more

I came here to buy a t-shirt and although the place was neat and well kept, the staff was not helpful. When I walked upstairs, I couldn't find any staff to help me. When I did, the help was not all that great. The staff just pointed me in a general direction and wished me luck. read more

I love this store and the location. I know they validate parking if you shop here so I asked the cashier to please do so. When I tried leaving the parking lot, the attendant said it wasn't validated and I was going to be charged $8. Luckily, I showed her my receipt and she let me pass. Please double check your ticket before leaving or you will be charged. read more

Girl at the register was very rude and didn't even respond when I asked a question about my return. Then when I asked for validation she said sorry only on purchases. As I returned to purchase my new items it took 5 minutes for someone to even see people were waiting. Her SA NUMBER IS 36823 RUDE AND AWKWARD!!!! read more

So the shirt I wanted which they have in the Window & right when you walk in, only had bigger sizes on the rack. So I asked the sales associate what size was on the manican so I wanted it. But she couldn't get it down. Guess she really didn't want to sell it. Another shirt I liked only had bigger sizes as well. No sale here for me. read more

LAME, they won't validate because I am returning clothes-which I bought from here yesterday. Boo on company

Customer service sucks. No one greets you. My friend was ready to pay, but there was no one at the register so I went to find someone for her. I found this white male employee with dark hair and told him my friend was ready to pay. HE GAVE ME ATTITUDE saying he's walking over there right now..... Not like I was being rude to him or anything, but geeeeez that's how you lose customers. This happened today around 3:40PM. I probably won't be visitng this store again. read more

Love this place. Best customer service and the manager is so kind. Lots of really cool clothes and the view is to die for. Keep in mind that this location is near the beach and you will need to get validation for your parking. read more

This isn't about this store but this is where I discovered a problem. I was given a gift card two years ago. I never used it. I went to this store and was told my card had been deactivated. I asked how a gift card could be deactivated since cash was paid to get it. The gal called their offices and was told I needed to be the one to call. So let's leave this good store and these very nice people alone for now. My beef is with their corporate office. I called the number I was given and the young man who answered the phone told me that yes, my card had been deactivated and I could never use it again. I asked HIM how a cash purchased card could be invalid. He didn't know other than he couldn't help me. I asked to speak to a supervisor. He put me on hold and a few minutes later he came back and said yes, there was a possibility the card could be reactivated. He just didn't know how. What?? Then he said that a "team" would need to look into it to see if I had used it before and what the balance was before they could reactivate it. I was told he would call me in the next day or so. Well, "or so" has come and gone....it has been over two weeks. H&M customer service is not good at all. I had to pay cash for my merchandise because H&M chose to deactivate my card...I would not have given them even a one star rating but I think you have to or the reviews won't post. H&M support.....I think you are rude and lack good customer service. read more

7/21/18 at 19:18 Store #120419 in Pacific City. BUYER BEWARE!!!' Extremely poor customer service!! Staff has no idea how to run the store. Clothes are on the floor and the dressing room floor is so dirty!! You can tell is has not been swept for weeks!!! The staff are very RUDE and DISORGANIZED. This store is POORLY managed. Other discount store like Ross, Marshalls or TJ Max are run better than this place. The dressing room is a MESS!!!! The employee that was manning the dressing room was letting just anyone in in the rooms without clearing the room. For instance, my daughter was still in the room and they released that room to another customer. We tried getting my daughter's clothes and her cell phone from the dressing room and the lady threw it out. Spoke with the "supervisor" (young guy) about the incident and instead rectifying the situation and advise his staff, he made excuses instead. "We can't control who goes in," said the supervisor. You can't control? There are only 6 small rooms!!! Why is there someone standing by the entrance of the dressing room?????? Their job is to control traffic in the dressing room and monitor them. Ridiculous excuse!!!!!! When we went in there, a staff directed us to a cleaned out room before letting us in. Why Is our situation different? NEVER going to shop here again!!!! I refuse to give them a penny!! read more

I love H&M and so glad this one opened up but my one time going to this one in pacific city one of the employees was very rude and not helpful when I tried to ask a question. Also when I was checking out the employee did not smile or talk to me at all just rang me up and that's it. read more

Terrible customer service at this location! It's so sad because it's by far the best location in OC with the views of the beach and inviting waves just outside their door. It's all so refreshing, yet the employees are far from expressing a similar feel. I bought several pieces of clothing online from H&M and when two items didn't fit I decided to return them to the store. The cashier didn't so much as say hello to me. I smiled and said hello and she didn't so much as look at me. Also, I asked another cashier who was just hanging out behind the register if I could get parking validation and he rudely said that they only give it to customers who buy stuff, not return it. OMG! Nice way to keep customers. I just spent a good chunk of change on their clothes online, but because I returned two items I was the recipient of his snooty remark. It's one thing to not give customers a parking validation if they are returning items (ok, I get it, fine) but they don't have to be so rude about it --it was just wrong! With the welcome I received I'll remember never to go back there again! No one should be treated like that. No one! H&M you really need to work on your employees manners. read more