Spoke to Abigail on the phone and she helped me put a pair of shoes on hold for pickup today. When I came into the store I wasn't greeted, but all the girls working today were super friendly... I was worried about coming to this location because of previous bad reviews about customer service, but I genuinely had great interactions with all the girls on the sales floor. It wasn't suuuper busy, but they seemed a little short staffed at the register & fitting room areas? However that didn't affect my time in the store! I'd come back ^_^ read more

This store doesn't honor their posted closing times. Wanted to do some post Mother's Day shopping late lunch and the front doors were locked. Bummed because I wanted to spend some $$ read more

They put my item on hold for me and also gave me other options when I came in . I wanted to run in and out and was given perfect directions where they were and to park to be able to that . read more

The customer service is very rude and condescending. The two associates were just talking to each other and I didn't even know if they were workers or just customers. They were not helpful and the one associate answered very coldly and condescending, didn't even bother to help out. I used to like this brand but if this is how they treat their paying customers then I will buy my clothes and accessories elsewhere. read more

Customer service here is amazing- everyone is so friendly and helpful. Great selection and I love their fall collection!

Horrible customer service felt judged the minute I came in by the group of employees working there. Plus their prices are so high to be this rude and their selection is very basic for their prices. 80$ for one dress is ridiculous. read more

Very, very pricey and super cute boho styles. They have a discount section in the back and the employees seem friendlyv and happy to see you. Except for the huge price tags, they deserve five stars. read more

Horrible horrible customer service!!! Walked around the store about 20x and not a single worker spoke to or acknowledged me. I was prepared to spend some money as I was shopping for vacation but I would rather drive to another store further away than come back to this one. There's a reason the store is poorly rated on here...train your employees please!!! read more

I'll start by saying I called beforehand explaining my situation and was told it wouldn't be an issue. I had a very similar experience here with some pants I had bought that started to shred after a wash or two. Not a good shred either, along the seems so I couldn't fix it. The employees there were both super rude, saying they understood but couldn't do anything. Then called another regular employee over to "ask their opinion" who OF COURSE agreed (was she really going to disagree with her friend?!) so I had to go from really sweet to returning their attitude. After a few minutes the actual manager came over by chance (they never called her like they claimed) and she overhead our convo and said that it was fine. I get very mixed experiences, depending on who is working, but it's always between meh and very bad. Never actual good service. It's a bummer because I love FP more than I should so it's sad that this store always has me leaving very unsatisfied. read more

Fantastic Black Friday experience!! Jessica was so kind and helpful, she even brought more recommendations and sizes from the back while trying stuff on. Another worker let us know ahead of time as well that if there was an online sale on an item we were buying in store, they would price match! Huge selection and felt very warm and comfortable in the store. Would highly recommend this location!! read more

I tend to only buy my clothes from free people online because I always get subpar service from every location I've ever been into. Workers never acknowledge you, and they're always too busy having conversations with each other. Imagine the sales they would make if they were actually attentive and had good customer service... read more

Good store Great items. Friendly staff Lots of options 25 more characters away this is lame. read more

Thinking about my experience here still leaves a bad taste in my mouth. I traveled here with friends for the weekend and the service here was completely horrible. I'm from Vegas and the Free People stores here are so much nicer than this location. The clothes here are just to die for! But the girls who were working here just had horrible horrible customer service and attitudes. I made eye contact with the same girl twice and she didn't even speak one word. When I was next to an older woman, the girl didn't hesitate to start a dressing room or even just introduce herself. I even entered the store a second time to check up on my friends and both girls didn't even speak one word. Whoever is hiring these girls needs to train them on how to match the quality of their clothes with the service. Extremely disappointing. read more

Yesterday was my first time at this Free people location and this will definitely always be my go to location from now on! Every girl in here was beyond nice and helpful, I wish i got the two ladies names who helped me specifically. This location also carries fp movement so the selection here is great and wide! 10/10 !!! read more

Awesome selection and great spot next to Pasea Hotel. Got to do some impulsive shopping with NO regrets.

Boho chic California classics. I love everything! Runs large and loose. Best on slim tall girls.

EVERY TIME I walk into this store I'm the only one in there and staff doesn't bother to acknowledge me at all. It's strange. I can't buy from this location because it feels so off to me. Horrible customer service. read more

I have shopped at 4 different Free People stores in the past 24 hours 2 in Chicago and 2 in California and this Store is by far the best!!!! The staff was THE MOST CARING AND CONSIDERATE of ALL!!! They had a fabulous selection but again above all the service and the way we were treated is what I will remember and when I want to shop Free People and am back visiting my mom in California I will be sure to shop this store! read more

This free people is the biggest I've ever encountered. It has so much stuff but it just felt like a higher end forever21. Maybe since their location is a great place they think they can sell items that not locals would be interested in. It's such a busy location. The people working there do not even greet u. read more

Every review is correct, the employees here are AWFUL. One of the managers, a brunette older woman (always wearing a hat) acts like I'm some kind of criminal if I come in there to make an online return - Yes, I like to shop online because I refuse to give you or your terrible employees the credit of selling me anything because you are RUDE, get over it. I've had a terrible experience shopping or returning almost every single time read more

Girls working here are rude. Been in twice and each time the workers were standing in the corner talking to each other. Walked in and got eyed down so I left. After the second time decided I probably won't go back in. read more

I had a great experience at Free People today. The staff were helpful and sweet. They went out of their way to find the sizes I needed and help me find what I was looking for. Some might complain about the high price, but their clothes are cute, unique and good quality. The store is clean and organized, dressing rooms are roomy with big mirrors and good light. Check out was a breeze and I love that they give you a reusable bag instead of a plastic bag. read more

Best FP- so many options and great location. I walk here all the time and am obsessed

My daughter absolutely loves this store. Every time we have a special event or occasion we know that she will find something. The staff is super friendly, they go above and beyond to help her and myself find outfits. The bohemian style is so unique. The quality of the pieces are excellent. I purchased a couple of work out pieces that are so nice to wear the entire day. Always a treat visiting this store. read more

This store is beautiful, well kept and always has such nice service. Yesterday when I came in, Kayli (sorry if I spelled that wrong) was so sweet to help me and tell me all the reasons I looked great in the jeans I tried on. I can't impulse shop so I came back today after I made up my mind to get them. Kayli remembered me and treated me so warmly. She connects with every customer that comes in making them feel like gold. Every time she talks to customers she finds a connection point and brings out the best in the customers experience. She is also really passionate about the brand which really shows in her knowledge of the product. Excellent employee! :) UPDATE: I went back and Kayli once again was the kindest person! Personable, beautifully genuine - she makes you feel like a million bucks. So lovely! read more

Terrible customer service. I called to ask a question and a woman named TAYLOR hung up on me. Someone needs to retrain or fire that employee. read more

What TERRIBLE SERVICE and from a MANAGER ( Colayla) not sure if spelled correct . Went in with some returns and a couple were about 6 months old but had tags and receipts and return policy states after 30 days you can only get merchant card ( which is fine ) but the manager said , not true and she'd make an exception this time , she was very COLD and acted like she was doing me a favor . I proceeded to shop and gathers some stuff and I get her the MANAGER again .. after she totaled me up , I decided to remove an item and OMG she acted like this was an ORDEAL and her coldness made me feel like why am I spending $400 right now ?? If she's going to be in that role that has gone to her HEAD she needs to be behind closed doors . Then I leave and get to my car and forgot to validate parking ticket but there was an on-site girl at meter . I told her my story and she asked to see receipt and let me out at no charge . Kristi at the meter turned my experience into a positive at Pacific CITY and that's what the manger should of done at FREE PEOPLE ! Now I get home with new clothes and excited to wear and the MANAGER left the security devices on the clothing !!! Now I have to go back . I am so very disappointed not only in the cold service I received but that I love this store and this location . I spend a few thousand a year there and online . I will also be calling corporate !! MERRY CHRISTMAS read more

This location is awful... I went in this last weekend to return a pair of sunglasses I got two weeks ago. Initially when I had bought them, the lady at the front desk asked if I wanted to wear them out and I said yeah sure, why not? She proceeded to remove the tags off the sunglasses which didn't seem like a problem at the time considering I had just bought them and had all the intentions of keeping them. When I went in this last weekend I had the receipt in hand ready to return the pair thinking it would be no problem at all. I walk up to the front desk to two women, both blonde, one middle aged who I assumed was the manager, she ended up being the woman who made my experience here so so bad. I happily walk up letting the two women know my situation, receipt in hand ready to return. Instead of even asking for the receipt or anything about the return, she immediately shut me down saying their policy is absolutely no returns without the tag. I let her know that one of her employees was the one who removed the tag without even telling me I wouldn't be able to return them.... She looked at me like I was stupid and just continued to say "Yeah, no there's no way sorry hun." No remorse at all... She never even asked to look at the item or the receipt. I left the store with the worst taste in my mouth & started to cry on my way out because I didn't expect to be greeted with anger and complete rudeness. Later that day I called the Long Beach location and told the lady on the phone my situation. She let me know I can come on down whenever I'd like and return the item, regardless of the tag or not. As long as I had my receipt... Whoever runs the Huntington location should be more weary of who they hire. It's such a bad look for the brand and i'll never forget how awful that experience was. I look forward to going to the Long Beach location to get my return!!! read more

I've always liked this shop, most of the salespersons here are very accommodating, quite helpful and courteous! Awesome people!

My review is long overdue. This store is my absolute favorite and why I come here all the time. Page, Scarlet, Virginia and everyone else are always super nice to me, always greet me by my name and always more than helpful. I shop a lot everywhere, I mean everywhere like South Coast Plaza, Fashion Island but never got great customer service like FP Pacific City Huntington Beach store. I live in Lakewood and drive 25 min at least once a week and know when I go there I would leave happy. I come here to return everything I buy online probably 80% the time lol but girls are never annoyed if they see me 2-3 times a week. The store also has the best clothing selection, separate sale room is huge and organized, clean and color coordinated. I visited every FP store in OC, LA, Las Vegas, San Diego area but this one is my favorite. If you wanna great shopping experience this is the place! Thank you guys for everything you do for me when I'm there, I really appreciate you! Olga :) XO read more

I'm so bummed because this is my local free people and almost 90% of the time I dread shopping there because of the customer service. There's always a stink air by a couple of the same employees. I don't know what it is! read more

If you care about customer service, don't even bother going here. The workers won't acknowledge your existence nor make you a valued customer. I've worked in retail for more than five years, including high-end stores such as this store and I always made sure my clients get the help they deserve whether they buy something or not because sales associates represent the brand they work for. Overall, I wish the workers had more quality to their personality like the brand itself. read more

I wish I could give zero stars. This store is a complete disservice to the brand. Not being acknowledged and feeling like a burden to ask for help from the bleach blonde girl and black hair girl with bangs talking behind the registers. They have the worst aura about them, it's disgraceful. This is not the first time this has happened to me. I will be contacting corporate. read more

I went in the other night and accidentally left a shopping bag from Sephora in the Free People shop. My friend and I were the last customers in Free People that night, and the next day I called and asked if they found a sephora shopping bag in their store, and they did! Marvelous. The ladies at free people were very helpful and kind, and I retrieved the sephora bag that day- only to find one of my items missing. I had bought 2 Better Than Sex mascaras from Sephora and one of the boxes was empty. I speculate that one of the employees from Free People pinched one of my mascaras. Very disappointed read more

Ok the girls here are SUPER attentive and nice. Taylor was super helpful, even remembered my name and my name is hard to pronounce lol. She and another girl who I forgot her name (so sorry ! She is a little shorter, curly blonde hair! ) both helped me get a dressing room and made sure I didn't have a bunch of clothes in my hand. Thank you ladies for making my shopping experience at free people relaxing and convenient :) read more

Super bad customer service. Won't even price match for same item for return, what a joke.

Was looking for a hard to find dress, sold out online & other stores that carry FP. Called & spoke to Alexis, whom was friendly & knowledgable, able to find the dress & put it on hold until I was able to try it on & purchase, but also gave me the option to do free ship to my home. Thanks! read more

One of my favorite locations at Pacific City. The store is beautiful and the staff was very friendly and helpful. Prices are what you expect at Free People, but this new store is worth seeing! read more

I don't understand why this store has such low reviews. I have always been pleased with my services here. It sucks that some times they only have one person at the registers but as someone who orders a lot. I expect to return a lot due to sizing and styles. This location has been friendly and large. I love that they have shoes!! I believe they are the only location in Orange County that does!! read more

They were friendly when I walked in, but I was disappointed that they forgot to give me the sales price, which was 50% off. I discovered the mistake well after I left the store (but the same evening I purchased the item) and called them. I asked if they could adjust it using the codes/corresponding numbers on my receipt over the phone. They said they could not and told me I had to come all the way back to the store to receive the discount I should have received from the beginning. It was a total hassle to come all the way back there and I feel they should have done something for me to make up for it. read more