I stopped in to exchange a cologne and was greeted in the fragrance section by an associate named Drew. She was intentional and wanted to know specific details about why I was shopping for a new fragrance with interest on why the fragrance I was exchanging didn't work out. After searching through various fragrance houses we finally narrowed down the two contenders. This is when Drew suggested to spray one on my left arm and the other on my right and walk the mall for 20-30min then come back(something I did not do when I purchased the previous fragrance). That idea worked out great, I was able to confidently narrow down which I liked most and why. The exchange was no problem at all and I felt better about what I walked out with today. I ended up leaving with a Parfum de Marly fragrance after exchanging an Amouge, all thanks to Drew's help and patience. read more

With SAKS OFF outlet out of business, Nordstrom got all the extra business, good for them. I love this store as it's huge and has everything I love especially the SHOE DEPT for this shoe queen! LOL! it's my OCD, I have boxes of shoes I have not even opened! The discount is deep so their inventory is about 5x the store in Huntington Beach but I go to the HB store bc it's closer to where i go to dine in Bella Terra mall. I'm flattered they recognized that I am an influencer on social medias w over 12,000 followers not counting another 9,000 or more on You tube so they gave me $250 worth of alteration, unfortunately last year they canceled that privilege, the $250 would only apply to the main store, who can afford the ridiculous cutthroat pricing they have in the main store. They also close the alteration dept to move it to the HB store then they close it there to move my favorite tailor to Irvine so I took away 1 star. It's annoying all the sunglasses are locked up, all the cosmetics and perfume too but it's not their fault, it's Gruesome fault and I hope people remember this comes November. Come here for swimsuits too, I keep on buying more swim suits even though I cannot swim, well my upcoming trip to VN will have me on a boardwalk hotel in Danang w a terrace so I bought 2 more swimsuit, they are always up to 60% discount. read more

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I was there for online return. At level 3, I went to one register, the lady said any registers can help me with online return but didn't intend to assist. Went to another register, the man told me the same thing, any registers can help me with online return. I didn't bother to ask him if he can help. Because I thought maybe I was at wrong floor wrong section therefore no one wanted to help. I was return women item so I should go to that brand. Finally at level 2 I found it where all the jeans are. This was my 3rd attempt! 3 ladies were there and looked like they were doing something. One lady said someone will be right with you. This long hair Asian lady came didn't say even anything, and I saw screen pop up asking for my phone number. I told her I only registered with email. She impatiently asked for my order number. I can tolerate all these attitude. But when she scanned my item and kept telling me it didn't match her system multiple time implying I was trying to return a wrong item, made me write this review. I wished I got her name! In the end, it was her error and she didn't even apologized. It wasn't a busy day but I honestly do not want to go back or shop in this location. Oh she also used her hand to stop me from talking. read more

The ultimate people's department store. You will get the best service, and highest quality items here, without the insane prices as the insanely expensive stores that are here at this mall. We love the little coffee shop right at the entrance too. SKIMS is now sold here, and there are some at lowered after Christmas sale prices this weekend. They can also personalize any sowable item at their sowing machine station by the escalators. read more

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No wonder why us customers buy everything online nowadays, it's such a shame what Nordstrom has become! I used to love coming here (years ago) but lately I've noticed the staff that works here couldn't care less about customer service, they seemed sooooo annoyed! I just wanted to do a quick return and the girl seemed that I was bothering her... like huh is your job! Not mine. Also I hate coming out of the store smelling like I just added a perfume bottle, maybe clean the air inside (not sure if they have hvac going on or air purifier) but it's always hot and smells so much like perfume. Anyways I would avoid coming here if you want to make a return :):) read more

The escalators have been "temporarily" out of service for months at the Nordstrom in South Coast Plaza--at this point, that's not very temporary. Are they ever going to be fixed? For such a major retail store, this is really inconvenient, especially when it's busy. read more

Nordstrom South Coast Plaza - Escalators out of service. - Department Stores Near Me - Costa Mesa, California

After months of internal debate, I finally decided to book a styling appointment here. I'd significantly purged my closet and needed a major wardrobe overhaul. The appointments are complimentary but of course they do expect you do buy a few things (which I did) and I was pretty wowed by the customer service. Before I even arrived, my stylist Hannah had texted me to ask what I was looking for, brands I like, etc. I liked that she seemed to actually care and tailor my visit to my preferences, not just what's trendy or what she liked. When I arrived, she had pulled at least 10-15 fully put together looks including shoes and accessories. What I appreciated about Hannah is that she listened to my feedback and didn't judge. She walked this very fine line between being attentive without being overbearing and giving me space to try things on alone so I didn't feel pressured to like every single thing she picked out. But, when I had questions or needed additional sizes she was there to support. I refreshed my wardrobe and ended up with lots of pieces I love as well as a sense of the brands that suit my lifestyle, preferences, comfort, and body type. I was also able to get a free alteration on some jeans that were a little too long (huge win for a petite girl like me). Looking forward to working with her and exploring more of what Nordstrom has to offer in the future! read more

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Joe D. In Women's Shoes is the absolute best, you gotta shop with him. He has helped me find the perfect gifts for my wife & family members multiple times over the years. He's been at Nordstrom for about 20 years & he's got the fashion knowledge, customer service, & style to back it up. He's always up on latest fashion trends & is honestly just fun to hang with (he actually makes shopping fun.) He's not only an expert when it comes to shoes but anything designer or high end in the store he knows about & can help you out. You won't be disappointed in your shopping experience with him. Thanks for all the help over the years Joe. read more

The amazing Customer Service that Nordstrom is known for seems to be slipping over the years! It's like the new younger sales associates didn't read the memos, stories or emails about the Wow factor! We parked outside Nordstrom and both coming and going didn't get approached, acknowledged or greeted. We walked through the show department, sunglasses and fragrance and nothing! So on we went to the new Guerlain store and dropped $800 and then on to other stores for holiday shopping! I guess thanks Nordstrom for the parking spot- disappointed and maybe I might shop online- sorry no commission to your sales team read more

I've been putting off buying new bras because it's always such a time-consuming and tedious chore (so much to choose from)! But I was SO LUCKY that ANGELICA was working that night. BEST SALESCLERK EVER! As soon as I walked into the department, literally within seconds, she was there offering to assist. She immediately put me in a room, measured me, asked me what I was looking for, and literally within minutes put a dozen bras in my dressing room. I walked out in less than a half hour with my new and beautiful bras. Good thing too cuz we had dinner reservations. Seriously, Angelica turned a dreaded task into a pleasant spree. She's the best! I sincerely hope she gets a raise or promotion! read more

I would like to compliment number one your story was beautiful first time coming there and I came into your store to the cash register because I had just eaten dinner and I had a salad and the dressing when I closed it got all over my hands your clerk Lucy was so sweet. She didn't have to help me. I asked her if I could get a couple of napkins from her. She went up and above, made sure I was all cleaned up and showed me where the restroom was so I could actually wash my hands, but this kind of Customer Service is what goes up and above. I happen to be 40+ years experienced in Customer Service so I know all about presentation how the customer is to be treated the very first time you see them so please commemorate this woman she was an older woman, beautiful lady and she was beyond kind she made your store look. I looked over anything that could've been not good. It was a beautiful experience, For Me thank you Lucy for your kindness. I will visit again My son has a Business and he was providing high-end security for an event nearby at the reptile convention there in Orange County. read more

I was looking a nice leather jacket for my GF. I went to Macy's no luck & poor customer service. So I went to Nordstrom in SC & again no one was interested in helping me out. Low & behold I run into Dailee & she is amazing. She went out of her way to help me find the best option & even went in the back to look for more & when I found one-she even went ahead & wrapped it beautifully. What a gem!! read more

We were down in the area for a baseball game and decided to shop around at South Coast Plaza after brunch at Din Tai Fung. I'm 6 months pregnant and my husband and I wanted to look at strollers at Nordstrom. I've been leaning toward the Nuna Mixx Next stroller and we wanted to test it out and maybe try comparable strollers. Upon entering the baby section we were ignored and not greeted. The sales associate was helping another couple with the stroller we wanted to look at so we decided to just look around ourselves, thinking someone would help us when they were free, as we were clearly looking at strollers. Mind you there was another sales associate in this area as well who never greeted us either. I finally stood near the cash register waiting to be helped and the original sales associate asked if I needed something. I said yes and asked if they had the model of stroller that I wanted to look at. She said "yes it's right here," and pointed at the empty frame that the other couple had been looking at. I then tried to ask her questions about it and she gave very short abrasive answers, not offering any additional information or asking what we were looking for. She showed me how it folded down after I asked her and that's about it. I felt like I was inconveniencing her by asking to look at the product that she is paid to sell. Anyways, I was really disappointed with this experience, as stroller shopping with my husband was something I was really looking forward to. We went across the bridge to Pottery Barn Baby where we had a much more pleasant experience. Don't come to this location expecting helpful or friendly sales associates. Just get what you need and get out. read more

Throughout most of America malls seem to be dying off. This appears to be an exception- all of the luxury and moderate brands flanked by Nordstrom as one of the Anchors. WEAR COMFY SHOES there is a great deal of walking. MAKE A DAY OF IT( With a choice of many restaurants, areas to rest your feet, and a super clean environment, you can spend many hours shopping the old fashioned way: feeling the fabric and admiring the craftmenship . Check out, Nordstrom, Sam's, Bloomingdale's for inspiration, then head over to Uniqlo for a cost efficient "knockoff look" in most people's budgets. read more

I usually love Nordstrom's... I needed a pantsuit and believe it or not they didn't have any.... You could buy pieces that kind of matched but not really.... What happened to business suits..... I did have an issue with the tailoring .....but the team worked hard to fix it... they ended up overnighting my pieces to me... Just In Time!! Thanks for helping me! read more

I visited the shoe department recently for a return and was passed off twice. Seriously three register and so many associates, you would think customer service would have been better. I been to plenty of Nordstroms in my day and I thought South Coast Plaza would be also have great customer service. It was disappointing today. I almost got passed off a third time, but thankfully the customer after me said I was there first. read more

This review is specifically with order pickup. Nowhere was it mentioned on the email or app that orders would take 4-6 hours to be ready in fact it said it would be ready to pickup today. I asked for the order to be canceled since I thought it would be ready and I was informed that I couldn't be. It would've better to be notified upfront. Update: it's the following day and I haven't received an update that it's ready. read more

This is by far one of the best (and largest) Nordstrom's locations in the area so it's my go-to shopping spot- especially if you're on the hunt for something new. Today I came looking for a new fragrance. It's been 20 years using the same things and when I met George at Le Labo I had to make a comment here that EVERYONE needs a George in their life when it comes to a shopping adventure. Although George is incredibly well versed in all things Le Labo, he's also a genuine enthusiast of fragrances so he pointed out several new choices from other brands based on the notes that I preferred as we walked around the store (going beyond his duties at Le Labo in the search for something that best suited me). I always greatly appreciate when people go above and beyond but most importantly, when they're not just trying to sell for the sake of selling. Nordstrom is great for that, even though most (if not all) employees are commissioned based. You wouldn't know that based on the feelings you get from their employees which is why I choose Nordstrom when it comes to department stores; especially at SCP. It's experiences like this (thanks George!) and countless others that I love Nordstrom's and don't understand how Nordstrom could get less than 5 stars. If you happen to get hungry, I also highly recommend their cafe. read more

Very Disappointing & Misleading Customer Service I've been a longtime Nordstrom customer and always believed their customer service was one of the best--until this experience. Before wearing the shoes, I called Nordstrom customer service directly and explained that I might need to exchange them after wearing them once. I was clearly told over the phone that an exchange would be allowed. Based on that assurance, I wore the shoes one time. When I went into the store to exchange them, I was suddenly told the exchange was not allowed because the shoes were worn. This completely contradicted what I was told by customer service and left me stuck with shoes I would not have worn had I been given accurate information. This feels misleading and unfair, especially coming from a company that prides itself on customer care. If the policy is strict, customers should be told the truth upfront--not given false reassurance that leads to a loss. Very disappointed and frustrated. This experience has definitely changed how I view Nordstrom. read more

Thanks to Ms Aida and Ms Tiffany in the watch / jewelry department. Really took care of me when purchasing my first watch and treated me with so much respect i appreciate both of them . They went out there way for me to make sure I felt right with this new piece ! read more

Nordstrom is my one stop shop! I love visiting the store and enjoy online shopping. It's a great place to check everyone off my holiday list and special occasions. The store is always busy and very clean. Shopping at Nordstrom gives me a peace of mind. They have superb customer service, quality merchandise and Nordy Club perks. Maria at the Chanel cosmetics counter is amazing! Ruscellos is a nice restaurant with indoor and outdoor seating, perfect to grab a quick bite. I always treat myself to an iced Mexican Mocha or iced lavender chair tea latte at eBar. Also, as a new mom I'm always looking for restrooms with a changing tables, and they have a family restroom by the kids section read more

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I was very disappointed to see racks upon racks crowding the space at Nordstrom! It reminded me of a cheap, poor quality store. Put those racks away! read more

Always love Nordstrom but my review is about a sales associate by the name of Johan, he gave me exceptional service today. Didn't rush me and suggested shoes similar to the ones I liked, and super helpful. read more

I went in to buy the Nuna stroller and add ons but apparently the salespeople weren't actually interested in selling the stroller. Both of the salespeople I talked to quickly dismissed me and walked away right in the middle of our questions. We left and bought it all elsewhere. Extremely disappointed in Nordstrom personnel. I've never gotten service like this ever at Nordstrom before. read more

Stopped in to buy some jeans today. Simply asked the salesman if they had any jeans in 36" x 36". I was abruptly told no and he simply left. I caught up to him and stated that the internet had shown a few styles available. Again he said we don't have anything here and turned to do nothing. When I asked if he could look online for something I could try on and the order the correct length online, he didn't say a word and simply looked away. I've never experienced anything like it before. read more

I love Nordstrom (honestly, who doesn't?), but I've had some challenges with this location. I love the curbside pickup option, but have ordered items on multiple occasions expecting them to be ready by a certain date and three times I've had issues - twice the items weren't ready (just says "preparing for pickup") and once I got the notification less than one hour before closing (technically that's on the day, but seriously?). Furthermore, I'm grateful that Nordstrom is dog-friendly, but I experienced some discrimination when trying to make a return. A salesperson actively avoided helping me, and then made every attempt to pass me along to another employee (who ended up being on the phone during my entire transaction, even once I left). The initial employee begrudgingly helped me, barely saying a word. I was surprised given Nordstrom's reputation for customer service (and even more surprised because the employee's name tag showed that they had been with the company for over 10 years). I wish that they had communicated that they weren't comfortable with dogs, I would have understood. With all that said, this is my closest location but I'm considering making the switch to Fashion Island as my go-to Nordy. Hoping that this location will make some changes for the better! read more

Really? Purchased a Canali suit. Embarrassed to disclose the price. This is how they wrapped it for pickup. Feel like returning the ties I got with it. Get better from my dry cleaner. read more

Nordstrom South Coast Plaza - Department Stores Near Me - Costa Mesa, California

Today 6/11/2023, I stopped by this Nordstroms to return a Tory Burch (TB) purse and a pair of Nikes. I went to the purse department and the Sales Associate Sharon was so helpful and let me return the Nikes as well as the TB purse since I had the receipts. I returned the TB purse because it was too small. Sharon suggested another TB in the same unique color, but it was bigger and it's on sale. I was able to purchase the new TB purse online with the assistance of Sharon and also a MCM purse that was on sale. I don't shop at this Nordstroms as much since it's not nearby and do most of my shopping online. The customer service I received today from Sharon was definitely Top Tier. Sharon reminded me the anniversary sale is in July so I will definitely be back.... Management I hope you see this review and give Sharon a raise or an extra day off with pay. :) read more

Nordstrom South Coast Plaza - Department Stores Near Me - Costa Mesa, California

Thank you Janet for helping me with my car seat purchase today! I called before heading there to make sure it was in store for purchase, she had brought it to the register ready for me for when I arrived, Janet also helped bring it and loaded into my car. read more

Discriminatory behavior. They assume people can't afford to purchase here based on appearances. Especially today at Longchamp. Don't be condescending because someone is interested in an item from an "old season." read more

This is a lovely Nordstrom's location. I went in searching for one specific Item of clothing and left with $800 worth of clothes. The employees who helped me during my ship were very friendly and really personalized my shopping experience. The only concern I had was that an employee keyed into the dressing room while I was changing, without knocking, and just opened the door and looked right at me. This made me very uncomfortable and I felt extremely vulnerable, especially since I was literally trying on a bathing suit at that moment. When I was checking out I thought I felt an earthquake but the employee explained that the building is on rollers and they feel that all the time. read more

Worst experience of all time, said to be opening at 9am for holiday hours and here I am still waiting outside at 9:03!!!! This is absolutely ridiculous-will not be coming back read more

I went in to get my makeup done and booked Nancy sprague on the Nordstrom app. She was super helpful in helping me find the perfect color match for my skin and helped me Keep a natural look. She was so informative and very friendly, I have rosacea and she applied some products on my face that really toned it down. I ended up buying 2 items. Fun fact: she was a makeup artist in New York for 20 years or so. read more

Denise in the woman's dept. assisted me in finding some great outfits! She really understood what I wanted and went out of her way to find things that would appeal to me. To be honest, w/o her help I don't think I would of purchased anything...I was having trouble adapting to. some of the "oversize' styles...It was wonderful to be able to find sincere costumer service. I felt like I was shopping with a friend not an employee. read more

"Ralph" in mens shoes was a good listener, knowledgeable and understanding. As a result I bought 2 pair of shoes on the same day, though shopping originally for just 1 pair. Stuart Milgrom read more

I'm never disappointed when going to Nordstrom's at the South Coast Plaza in Irvine their service is always very professional and very accommodating. read more

Nordstrom South Coast Plaza - Department Stores Near Me - Costa Mesa, California

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It's not often that Nordstroms missed on customer service, but when they do it's disappointing because I know they can and have done better. Minimally, it makes my loyalty feel unnoticed and certainly unappreciated. Friday, my wife and I stopped in hoping to find new Canada Goose jackets for this winter and a pair of Mephisto footwear for myself. The store wasn't that busy and I was looking forward to a good shopping experience and checking a few things off my list. Our first stop was men's shoes to begin our search. I walked the entire area, picked up and carefully looked at a few pairs and not one of the three store employee's in the store department acknowledged my wife and I or approached us to offer their help. I even got close enough to notice one was named Kevin, but still no offer of help was given. Needless to say, I felt unappreciated and frustrated that what ever conversation they were having was more important that providing one ounce of customer service. Disappointed, we left the store empty handed. read more

Had the pleasure of shopping the mens department Kristy was able to assist in getting a few shirts. Thanks for hiring a sweet associate.

This has been my go to location for the last 20 years. I always receive great service here. Today specifically, Riley assisted me with the purchase of some Givenchy and Fendi shades. Appreciate the dedicated service and friendly, helpful attitude. Thank you for being you! read more

Destiny the manager is so nice!!! She was really sweet and I appreciate her speaking to me like a human being and not treating me like I don't deserve to be there. . The day before yesterday 1 of The girls were narrating my movements "of going to the back. going to the back " as I walked towards the restroom. embarrassing me and herself , this girl was wearing a rhinestone headband and made her presence known in am Insincere manner , then tried to cover it up by asking me if I need help, then Some other interactions with an older woman clerk where she kept swarming me and looking for me , calling loss prevention and having them and security harass me . her visiting in-store friends saying they'll "talk about IT later" (meaning me ) was a little too much because a lot of people descended on me while I was tryin on clothes and checking price tags Loss prevention is really aggressive but their winter jacket section didn't disappoint read more

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