I came into this place today, and honestly, the experience was very disappointing. I went to check out and noticed that they offer 10% off if you follow them on Instagram. I asked the cashier if I could use the 10% discount, and she told me, "Not today, next time." I asked her why I couldn't use it today, especially since the offer clearly says that I'm able to get 10% off by following them, and clearly says to show an employee. She still refused to honor the discount and didn't give me a clear reason. If the promotion is being advertised, customers should be able to use it according to the terms. Very disappointing experience and, unfortunately, I won't be coming back. Worst experience. read more

I'm a regular here I always spend lots of money here every month and I've noticed a pattern in the service everytime I come in different clothes , I came in trying to purchase 200+ worth of stuff and they were nice but the owner kept over looking the girl tryna ring me up like almost profiling me .Today I tried using my new bank card which I had just used at the store next door same information and pin ,it got declined not sure why I have lots of funds in there and just used it . Then she snatches the bag that was in front of me like if I was trying to steal or scam I wanted to use this card I just thought it was weird how I was treated after the declined " and I told her to try again and suddenly faces shifted . I used my regular card that I was trying to avoid using and it went through . I have the money I don't need the attitude along with it . Trying to profile me everytime I come in my gym clothes .U should treat all your customers the same . The next time I get followed around the store cuz it's happend before I will be filing a case against this location read more

Closet 21 - Women's Clothing Near Me - Santa Ana, California

If I can give it 0 stars I would . So disappointed that they don't follow their own protocol . 1. It's super expensive 2. The customer service is horrible 3. They don't have much selection but basic and cheap material. Lesson learned DONT BUY FROM HERE ! Lady wouldn't exchange my jeans because she stated I wore them mind you they are in perfect conditioned and everything was attached. Very disappointed, DO BETTER read more

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I love it it was a beautiful experience was looking for an outfit for me bcuz im a plus size girly and i wanted something cute like i would get online but i went on yelp and found this gem and bought 2 outfits read more

I had a bad experience at this place I was looking for some clothes for my friend and my self. the. owner saw at first grabbing clothes when my friend when to try them on I was outside with some clothes waiting for her so the owner rushed to me and grabbed my stuff and she told that it was only for women that I needed to get out of the store that my kind was not welcome there just because I'm Gay.I feel so embarrassed about it read more

Closes at 6:30 on Saturday not 7 they should really update there sign................. there sign said open till 7 I tried at 6:30 and they were closing the register read more

Wow. Ok. This place is a piece of work. So you can not only get ONLY store credit, but they give you a piece of paper that easy wipes away the writing and without it fully intact your money is lost. You CAN NOT try any clothes on. I wouldn't come here again. read more

Closet 21 - This is the photo of the receipt that they give you that is the only way for getting credit here. Very poor system. - Women's Clothing Near Me - Santa Ana, California

Do not shop here. I was trying to try something on in the fitting room and they closed them like 30 minutes before closing. When I asked one of the main managers if i can please try something on real quick bc i wanted to buy it she proceeded to come up to me, grab the shirt from my hand, and put it to my body and says it's not stretchy so it's not going to fit me. Honestly who does that? that's so unprofessional and honestly felt like she was body shaming me. read more

They said they closed at eight but we got there at 7:45 and they shut the door on us saying they were closed. Clearly they should update their business hours because the paper outside clearly says they close at eight. You have a better chance of going to Ross next door and finding the same thing for cheaper. read more

Closet 21 - Business hours definitely says open till 8. - Women's Clothing Near Me - Santa Ana, California

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This is my all time favorite neighborhood shopping store. Ever. Really great prices and super cute clothes every time I go. Always a good deal, great accessories and shoes. There's something for Every occasion, and always good selection of jeans. I have a real addiction to this place and it's a problem for me since I live across the street :) read more

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My favorite place to buy all of my jeans! Their customer service is so great too! They always make me feel so welcomed and are so kind to me! Thank you! read more

Cute trendy clothes . Variety of styles and prices. There's also a variety of accessories and shoes for special occasions.

Very cute selection of clothes! Plus size area is super cute as well! Went in just to look and ended up getting quite a few items:) the reason for my 3 stars was due to bad experience with the cashier with glasses:/ She just looked annoyed and was rude ....like if your having a bad day Im sorry but atleast do you job and be nice to costumers! The person That I went with had the same experience with that same girl! Its things like this that stop some ppl from coming back to places:/ will definitely return just hope Im helped by someone else next time!:) read more

This is probably the best clothing store in the plaza on which it's located. Most of the time, I find something cute in this store, and that's great because I'm very picky. I've never had an issue with their clothing or customer service. They do need to be more attentive to their customers though. Also, it would be great if they sold more full sized shirts because I personally hate crop tops. read more

I love coming here. I just never get lucky enough to find 1x shorts all they ever have is 3x.. that's the only down side for me as it is hard for me to find cute shorts. read more

So I came to ask about the hiring sign that I seen and the girl with glasses was so rude. She asked if I was a student and I said no I'm not and she rudely told me we only hire students and totally blew me off thereafter. So unprofessional, I can only imagine how they treat their employees. Never will I shop here and support a business who discriminate against someone just looking for work!!!! read more

This store needs better customer service! I went today to return 2 pant, mine you the return policy is 14 I was 3 days over because I was out of town. Will the young lady working there help me and was very nice about it I told her the true that I was 3 days over and she said let me ask my manger, so then the manager (Asian lady with short hair) came and told me very rude "I'm not the only person that does this and next time I should call because other people call saying that there out of town" TF this is not Fucken job or responsibility we have things to do too! And there fitting room aren't even open VERY very poor customer service! NEVER COMING HERE AGAIN! And to the young lady helping me ur manager is toxic get a better job girly you deserve better :)) read more

Came here today to check out some dresses because its getting kind of hot. They havereally cute clothes and they also have a plus side. They have a couple body suits which was mainly what i was looking for as well. The prices are pretty cheap. Everything that i bought was black bc like duh who doesnt love black. They have cute shoes as well and i saw some that fashion nova has on their website which were cheaper in the store and no shipping cost. They only reason they are getting 3 instead of 5 stars is because the staff sucks. The girls dont ever say hi or finding everything okay? They just walk past you and not even one smile. I like to walkin to a place and feel welcomed. Well anyways i do just come here to shop not to make new friends but a smile never hurt anyone. ;) read more

I loved it here, so trendy! So many cute clothing that is in style and accessories like purses, rings, hats, beanies and bracelets. The price is very reasonable. The clothing quality is similar to forever 21, reasonable for the price. They had the cutest fuzzy slippers and velvet tennis shoes with colors to pick from. Party dresses perfect for New Years and spicy date nights lol. I found he cutest jean jacket. The staff was nice and friendly. Not too busy or long lines. The parking lot is just right there outside the door. The store is clean and open and they pointed me to exactly what I was looking for, the jacket! I ended up leaving with a flower print top for $7 and my dream jean jacket for under $50. I even got a discount card with my eligible purchase to return for $10 off next time!! So cool!! I will be coming back!!! read more

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This fashion store is a little more than the average basic fashion store. They carry a lot more clothes. Plus size and regular size. I tried on some clothes today in their fitting room and I found it disgusting ! It looked like they haven't swept in a very long time!! They need to sweep and mop !! I am attaching pictures so customers can see how dirty they are. The store manager needs to make their employees clean !!! read more

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Great selection of clothes cute and trendy . I also love that they have a plus section ! I get most of my work clothes here .

I love shopping here!! Even if it's pricey they have a clearance section and the shirts and dresses over their are still soo cute! Personally, my favorite are actually the plain cute crop tops. They aren't to short or long just perfect and they're like only 8-10 dollars! I recommend shopping there if your a teenager or adult! Whatever you are! Also I heard the employees are rude or treated bad which isn't right. Other than that the cloths, shoes, and everything over their is soo cute! read more

Inexpensive plus size clothes, both casual And work appropriate. Great selection, TERRIBLE, LOUD and EXTREMELY vulgar music. read more

The owner is so rude and unprofessional! I will never come back here. I wanted to try a small skirt and she kept telling me I was a large. When I am a size 1. I don't recommend this store to anyone! Bad costumer service. read more

The owner store is unreasonable and rude. She will not let me exchange the same shirt for a different size. I will never go back to this store. read more

I love this store, I drive all the way to Santa Ana to come here. They are affordable and they have a great selection on plus size clothing. Usually when I would visit the store the staff wasn't to pleasant but my visit yesterday I was greeted and assisted by a young lady name Kayla. I needed help with some outfit choices and she asked me questions regarding my style and what I like and from there she recommended a couple different outfits for an event I will be hosting. I got the best compliments!!! read more

I have spent a lot of money and gas here .. today as a returning customer the Asian women would not exchange a default pair of sunglasses .. horrific customer service .. I spent more money there than any of their customers and will never return.. don't waste your time for a pig ! read more

I can't help but write this place a nice review well deserved. I didn't know this place existed as I went into this shopping plaza for the Walmart. I have to say, this store is by far one of the largest fashion clothing store in Orange County. I was in this store for 4 hours going through every single piece of clothing, shoes, hats, scarves, belts, down to their fashion jewelry. I seriously left with 4 full bags of clothes and can't wait to clean out my closet to make room for my new ones! I would have to compare their clothes to Top Shop, Fashion Nova, Revolve, and a better quality of Forever 21 but for a fraction of the price. I was told that there's 2 locations in Orange County but this particular one is much bigger and more selection. I'm a compulsive shopper so will be coming here often! Oh! For those who are curvy, big, and beautiful.. they carry plus sizes too! I saw some really cute outfits for that section that they don't make in smaller sizes! Have fun shopping! read more

Cute clothes BUT check the price tag and what it scans on register. Make sure the cashier puts everything in your bag ...I went back twice to fix the price and she didn't put all my clothes back in my bag ..annoying !!! read more

To be honest I like the clothes but some is just really cheap that with your first wash it gets ruined. While I was there I saw the manager "fix" broken heels just by putting crazy glue and put them back. They also have a no return policy fkr shoes which are in bad condition.I know I'm not buying shoes there ever. The owner or manager which I believe is called Mrs. Han or something like that treats her employees bad! She screams to her employees in front of the customers. She doesn't respect them. I saw her make the poor girl cry. Won't go there just because of the way she treats her employees. read more

The manager always appear to be in a bad mood and is always yelling at her employees when customers are around. I was walking inside the store and the manager was yelling at an employee at the entrance of the door. What kind of behavior is that? Managers are always just lazily there and never make an attempt to help us. I've gone in several times as I absolutely love the clothes there and its usually set at great prices. The girls working there are typically very lovely and friendly but it makes me wonder how they are so nice when they're treated like this by the manager. If the manager is also the owner, she needs to check her own attitude as well as the other managers. So rude and unprofessional. Managers should set a prime example and be nice and courteous when someone treats in the same way. Until this is changed, I don't think I can continue to shop there since by doing so I am supporting this horrendous behavior displayed by them to their employees. Would hate to work there. Hopefully those poor girls are paid enough to compensate for the poor treatment they go through. read more

I love the clothes from this store, they are cute and affordable. The one star is for customer service(I wish they had the option for 0), I went in today and the girl at the register was rude. To being with, she didn't greet me, I handed her my card and she threw back at me. Didn't thank me for my purchase or anything. People should not be working there if they don't like working in customer service. I shop there often but I will not probably not be back if your employees don't fix their little attitudes. I can easily take my business next door (they greet you as you walk in). read more

The manager is so rude i don't understand when people don't have respect! And its pretty weird how the employees wear all black every other place I've been to like forever 21, fashion Q and etc. you get to express you fashion and here its so dull with a radio music lol i walk in and all i hear is loud commercials from 102.7 kiss fm ... read more

So I have been going to this place for years but recently I had the worst experience so I'm the type to spend lots of money at a time I am guilty of spending n spending n this was one of my places kid u not even the girls at the front counter at some point recognize me but for some reason the one Asian lady the older one I notice every time I would go around looking she would b right next to me every time I turned around she was there looking over my shoulder at first I figure ooh she's probably just trying to keep up with the tables I totally get it I work for retail too n it's hard if u don't stay on top of it but that was the first couple of times but then she would come up to me n say what do you need what are u looking for don't touch I'll it for you n the whole time I was looking at the items she would stand there as if I was going to steal it or do something wrong to it so I would fold it n put it back if I was going to take it n immediately she would pull it out n refold the whole row I would move on n there she was again so I wouldn't say anything except one time I got a bit irritated by her n I mentioned it to one of the girls at the front counter n she said you are not the only one she is like that n makes people uncomfortable but the last time I was there I never expected what she did I looking at some pants with my daughter and her girlfriend n she straight out cut in front of us and made a remark to my daughter that there made me so upset n I told my daughter ignore her she does that to me all the time so she got loud and said to me get out get out u always here n mess everything up n I no ur kind ur so bad ur racist u need to leave read the sign I can refuse service to u u have ur children running around so I told her back first of all lady my kind look around ur on a Hispanic community if u don't like us then u should be the one to leave second don't raise ur voice at me I'm not ur child thank God or ur husband n u don't no me at all third I dont have any young children at all but I have notice every time I come u are around me stay away from me n stop give such terrible customer service sadly it's people like you that kill the business I continue to shop but honestly it's sad I just believe she should just stay home with all her bitterness n hate read more

Huge selection of cheap clothes. The quality is just like any other fashion store out there, but this place is clean, organized and the staff has always been friendly. read more

STAY AWAY! This place is a ripoff. They sell used and damaged clothes without telling customers. The pair of shorts I bought had a bad zipper and they refuse to return it. It's unwearable. What kind of person would sell this to someone? Another item that I bought had a tear, like it'd been worn or tried on by someone who wasn't the right size. This is the worst clothing store that I've ever been to. Poorly made items with bottom of the barrel girls that are taught to lie for the owner. read more

I like going to this store they have so many selections and great prices most of the employees are very helpful and nice .

Good customer service and really cute adorable clothes. I'll definitely be coming back here to shop some more. read more

Closet 21 - Women's Clothing Near Me - Santa Ana, California

This is one of my go-to shops. The staff are really helpful and friendly, the clothes are always up to date but I am rating it a one star. Reason being because of the management. I recently went in to shop was at the register, and I heard one of the employees ask her manager to open up the cabinet so she can put her stuff back in. I have worked in retail my whole life and none did I have to ask my management for a key to get or put my personal stuff back in my locker. I saw that as invasion of property, like shouldn't one have access to there own personal goods? Like why does your manager have to keep a key to your own stuff. Another reason, I have seen the manager scream at these ladies several times. Last time I was doing a return, and the cashier had me waiting about 3 minutes to get her manager to approve because the manager was too busy on her cell phone?? And the manager comes by with a disturbing face and told her "what" i was once again shocked. I hope this review comes by the owner because these ladies are doing your company a favor and to be treated like that in return is wrong. read more

Love coming to Closet21! I always find what i need here! Always recommend it to all my friends and family! And the customer service is aweso