Came in here to return 2 items , I had receipts for both . Originally wasn't able to return them…read morebecause the girl doesn't know how to do her job and she's a "manager " apparently. Anywho she asked the other "manager" a question on my receipt? Came back and asked for my name and phone number ? Never had that happened . Then asked why they needed my name and number if they have the receipts , said it was policy , okay fine . Then proceeded to keep both my original receipts , asked for 1 back because I had other purchased items on it , tried to tell me no because "they need it " not sure why I wasn't able to take back my own receipts to begin with . Wanted to shop around to buy some necessities but they were overly rude so I decided to leave . Horrible service.

Downtown Santa Ana location so parking not easy, lot nearby. Just buying gift cards and sales…read moreperson was friendly and helpful. Looked like a pretty good selection of shoes.

I have purchased shoes here in the past and will in the future. Can always find some fire here!…read moreIt's always a pleasure!

Place is still stuck selling 2019 Supreme, Bape, and Stussy in 2025, lol. Since they're a…read moreconsignment store, I came in with some Chrome Hearts heat and they denied it with a sorry excuse. Honestly, I was fine with the response, it just shows they can't move Chrome Hearts anyway. Even more hilarious, their website still sells Chrome Hearts items. Please, take your business elsewhere, you'll thank yourself later.

Probably the biggest selection of athletic and lifestyle shoe brands in one store. Whether you're…read moreinto Nike, Adidas, Jordans, Puma, Timberland, ASICS, New Balance, Sketchers, Vans, Crocs, or Converse, they've got it all. They even carry some clothing, hats, and bags. The staff is very helpful too. They will make sure to ask if you need any assistance while you browse. For Memorial Day, they have two different sales in-store and online. Through Monday they have a tent outside with all of the 50% off clearance items, and online, you can order anything and add the Memorial Day code to get 30% off. You can even place your order on your phone right there in the store, and click to pick up your item right where you're at, and they'll have the order ready in 1/2 hour. But if you find that your size only has a few left, you can give it to the worker behind the counter so they can save it for you until the order goes through on their end. That's how I did it:P

Great location! They had a great variety of shoes and customer service was awesome! the assistant…read moremanager working today (8-20-25 at like around 1:00pm) was super helpful! I purchased 2 new balances that seemed to be higher in price in store and cheaper on their website and he honored the price!! I totally appreciate that!

A great variety of shoes to select. I have a wedding in June and was able to find the exact shoe…read moreand size without any complications. The service is wonderful, employees are walking around the store and asking if I need assistance. The value is fair, but downloading the app and signing up gives you a great discount! This shoe was $110 retail and after the app coupon, it helped take of $20! Bringing my total down to $90 + tax!

Stopped by to complete an online return. The staff were so friendly and made it super easy!…read more Parking can be challenging due to lots of stores in the area. The store was fully stocked too yay!

The staff member behind the counter was super helpful over the phone and when I came down to look…read moreat the items I placed on hold, he was just the nicest dude. He explained how this particular location worked and even recommended a bunch of other sale selections we might be interested in. And given the many sale items, it's worth making the drive over. I'm hoping to be back soon!

Walked into Bait in Orange today like i have done many times. This time i was falsely accused of…read morecommitting charge backs at the manager's friend's store in Santa Ana. I have never been to this store and still have no clue what the worker was talking about. Ive been a customer for two years and after telling him that he has the wrong guy he doubled and then tripled down that i was the fraudster that did a massive charge back. And throughout the whole interaction i never received an apology. But, It makes sense that the worker wouldn't remember who he was looking out for considering the shop always smells of weed and the employees are always high. Ive grew to love this little store over the past couple years but unfortunately after today myself and my family will no longer be going.

10/10 Alejandro was super sweet and helpful with excellent customer service. will definitely be…read morereturning for more.

Segun la señora cierran a las 9 en punto y tambien las cajas. Ya nos estaba siguiendo alrededor de…read morela tienda casi corriendonos. Como tratan a los clientes

Their customer service is on point. From the moment I walked in the store. They have a nice…read moreselection of shoes at reasonable prices. They had some shoes that I couldn't find anywhere else.

I came in and was helped by Christian. He was extremely helpful and made sure to address all…read moreMy concerns and needs. He has an enthusiastic attitude and made sure I was taken care of like family. He deserves nothing less of a raise or promotion for his hard work, thanks again!

We purchased 2 of the Zoomx shoes & absolutely love the dbl cushions & the amazing comfort. We came…read moreback this wk to buy 3 more pairs for spare & family members. Shoutout to Francisco & Steve for their friendly service! TY Francisco for introducing another comfortable shoes for my husband & looked for his size. Great shopping experience, highly recommend this Nike location at the block.

Big store with clothes, shoes, and accessory areas. It's a nice location for pick up from online…read moreorders. Employees are friendly. Lines can be long during the weekends and holidays.

It was busy but Brandon still managed to help me out with a couple of shoes . Very friendly thank…read moreyou so much

This shoe palace is HORRIBLE I went in December for Christmas shopping and they gave me my…read moredaughters shoes they were both different sizes decided to go back again today and AGAIN they gave me the wrong shoe size two different shoe sizes and to left shoes never going againnnnnn they couldn't even do their job by check the shoes before hand

The service is probably the best all because of a friendly lady working today on April 5, 2025. I…read morethink her name is Clr Siz because that is on the receipt. She guided me to select my kid's shoes for running! The Flex Runner 3 (GS) is awesome and It is lightweight! Thanks to the lady, She guided me through this awesome pair of shoes, The Nike Flex Runner 3! The value was pretty reasonable, though. I would give 5 stars, but they don't have the Nike Alphafly 3, The Nike Vaporfly, or The Nike Pegasus 41! Still, The Flex Runner 3 is lightweight so my child can run fast easily. Either way, she should be proud of herself for treating my child and I nicely!

I've been here twice and both times have not been offered help once. Today I gave them another…read morechance because I live close by. There were 6 people stocking and not one person offered me help. All I wanted to know is where the KSwiss were. I walked every aisle and couldn't locate them for 15 minutes. No signs for Men's, women's, children.... Nothing. I never found the KSwiss so I just walked out. Wasn't even acknowledged leaving as I walked right through 3 employees just talking. Heading to another shoe store now as I buy new tournament tennis shoes every two months. Sad that they could have a great customer who would have brought them even more business.