I wanted to give a shoutout to Ricky for the excellent service he provides. I manage a gaming center, so I regularly come to this GameStop location to trade-in consoles, video games, and controllers in bulk. Over the past few visits, Ricky has been the one helping me, and he's always been a pleasure to work with. He provides outstanding customer service, makes sure I get the best trade-in deals available, and never seems bothered by the size of the transactions. Even when I'm bringing in a huge stack of items, he does an amazing job balancing the trade-in process while helping other customers and handling sales at the same time. I really appreciate his professionalism, patience, and positive attitude. I wanted to leave this review to recognize the great work he's doing. Thanks again, Ricky! read more

I am 34 and this is the only Gamestop that asked me for an ID to buy games rated M for mature lolll the guys working at the counter are really rude. just go somewhere else. read more

Don't come here. I purchased a console online for pickup , i arrived to pick it up and took it home only to find out there wasnt even a power cord inside to go with it . Not to mention nobody seems to know how to answer the phone , but the little man manager sure knows how to take out a trash bag thats half way full. Comedy . read more

The new 30th anniversary Pokémon card came out and I pre ordered two ETB and they used my money to order more for they could keep them for themselves. I'm so upset on how they handled my pre-order and this never happened before with my previous Pokémon orders. I think they used my money to order more product for their store and not tell the customer the pre ordered arrived because this is a big launch for Pokémon. GameStop used me and will used others. I'm warning everyone from a concern Pokémon fan. I hope this brings light for anybody seeing this and was impacted like me from this GameStop. read more

Came in on a Friday looking to get some games for the switch 2, and Lucy delivered! She was such an awesome person found all the games I came in looking for. she was super friendly as I was going back and forth with games, she even informed me about some deals on some of the games i wanted! Overall 10/10 customer service, This Gamestop is lucky to have her on the team!! read more

GameStop - All Games i wanted for a really good deal!! - Accessories Near Me - Santa Ana, California

Great experience during pre order! Well organized and extremely friendly staff! Love this place because it's convenient for us and love the competitive pricing! read more

They refused me buying a game even though it wasnt even M like really?_______________________

I pre-ordered RE9, so I was hoping to get the tote bag, but they were already out less than 3 hours after opening. I'm not blaming them for that but it gives you no incentive to pre-order a game. Not to mention, the employees I interacted with were some pretty bizarre cats. All I'll say is that some people absolutely do not belong in customer service roles. read more

Small store. Not a very good selection of good video games. We usually stop by when we are at the mall to look at the PS5 games. We rarely make purchases here because my son never finds anything he likes or is looking for. Today I tried calling multiple times to see if they had a certain game in stock and no one ever picked up the phone. This is probably my least favorite GameStop store. I'm surprised they're still open. read more

I just went to trade in some systems, games etc to put towards purchasing a switch 2. Both Juan and Sean were very helpful. Which I was very lucky that they just received their shipment and was able to get a switch 2. I was very glad with their service and their patience with me. Highly recommend and I will be coming back. read more

Came in here today just wanted to ask about the Nintendo switch to ask the employee if they still had any. He just said no and then I said, do you know when you're getting more he never did answer me. He just went to go grab his bag and I thought to myself what the hell is wrong with this guy so I turned around and I say so. Do you know when you're getting more and he just says no dumb guy. He was a tall, chubby, white guy glasses receiving hairline somebody teach him Customer Service. read more

Stay away from this store. I purchased the Sony headphones for the PlayStation new. As I was walking to my vehicle I opened the box and found broken and used headphones inside. I went back to the store 8 minutes later to complain to them and they did not take responsibility for their product. It was a weekend so the manager wasn't there, I went back on Monday to talk to him. He avoided me for an hour and when he finally came out from the back he talked to me with an attitude and didn't give any solution to the problem. GameStop customer service is horrible. BUY ONLINE. At the end of the day I did not get a refund, I was left with someone else's trash, a headache and got robbed for $100. Please stay away. read more

Rude employee with weird face, asked if they had any sales and they rudely pointed at the funkos when I clearly was looking some place else. Could have a better attitude next time. read more

Came in looking if they had any pokemon cards and the nice gentlemen named Juan took the extra step to check if they had any more and they did! Thank you so much, such nice employees and good selection! read more

Went to Pokémon drop , only saw one person come out with Pokémon cards and they had none for the rest pretty shady , considering the lady told us the manger won't come till later to unbox the cards, people waited and all of sudden they didn't have no more cards , ... pretty someone buys them all not pointing any fingers but ... read more

Small store but good selection. Sales are very frequent. Service has been good lately. It's the best store in the mall for games.

I had such a great experience at this GameStop that I had to leave a review. The staff member that helped me was named Kristen and he truly went above and beyond helping me trade my console in for a upgraded i've been long overdue for. From the moment I walked in, I was greeted warmly and treated with genuine kindness and respect. It wasn't just about making a sale--he really took the time to listen, understand what I was looking for, and offer helpful recommendations without being pushy. You can tell he care about their customers and enjoy what they do. It made the whole experience not only easy but actually enjoyable. Huge shoutout to the team here--you all made a lasting impression, and I'll definitely be back. Thank you! read more

I like that the employee gave my boyfriend and I enough time to look around without immediately asking if he could help us, and when he did ask if he could help it was the perfect timing.He also helped my boyfriend renew his GameStop membership and gave us extra information on when certain games will be available. Great service, everyone is wearing masks, social distancing is enforced (not too many people inside store) Pretty good experience read more

GameStop - Accessories Near Me - Santa Ana, California

The associate name Ronnie was disrespectful. I took my son in for his birthday . And Ronnie was on the phone ignoring us. And when we were checking out was worst. I understand he may be new and didn't know how to do a look up an account. I told him if he could call someone for help. He rolled his eye at me . we had to do two transactions because we had a gift card for my son birthday and I guess we could use it to purchase with other gift card I get it. But after everything I ask for a bag. Let's note he never once ask if I wanted a bag. So I ask for a bag and he said they didn't have any. But I saw them and I said what are those. He said those are a dollar. I said okay can I have one and he said you want to pay for it. I told him why didn't you ask if I wanted one. and there he goes again rolling his eyes . I told him he has to work on his people skills and customer service . All he said well you got a free bag out of it . I'm going to cancel my gamestop card. Made my son's birthday unpleasant read more

I am disappointed in GameStop specifically with corporate, due to allegedly a policy regarding controller/ joycons warranty be exchanged with pre-owned instead of new one's, and I had purchased them from March 22 of last year. Personally I think it's unfair for those who purchased the warranty before the policy change in November, and it's a stupid idea to begin. I don't blame associates, or even managers, but corporations at least should honor warranties that before the policy change. Made it clear to them that I will not accept pre-owned joy-cons doing an exchange, instead I will only take a brand new joy cons plain & simple. read more

Ryan was literally the nicest worker I've ever had the joy interact with. Super helpful and super nice! Talked about Jo-Jos so he's a pretty cool guy B). Would recommend coming in!! read more

The best GME store in Orange County. Organized and clean. Knowledgeable staff. Comfortable to shop in. Ryan was very helpful. Thank you.

I came into the Main Place mall location yesterday to see if they had any SNES Classics available. I waited patiently behind two customers who were assisted by a man named Ross. After Ross completed the two previous transactions, he assisted me with my purchase. Seeing that there were no brand new SNES Classics in SoCal for me to go buy, he was able to track one down on their online store. I told Ross I needed the console by Wednesday as I am raffling it off at E3 to build our social media followers. Ross went above and beyond to help me with my request, along with the previous two customers. You get a sense that Ross is passionate about video games and is clearly transparent through his demeanor and customer service. GameStop, if you're reading this, you have a gem with Ross and I'd highly consider him for a leadership role. He clearly knows the ins and outs of the industry and goes beyond what is asked of him to get the problem solved. I appreciate your sense of urgency and help Ross. read more

GameStop - Accessories Near Me - Santa Ana, California

Im legit the next person to go and trying to return an item at this GameStop and the workers are literally not doing and I wanted to make a quick return and I still get denied the store is big enough to fit at least 8 customers but even with their social distancing it's like total bs. Literally I can't go in for a few secs to just return and leave. That's when you know these guys don't give a crap about customer service. I have a mask and everything. There are legit people who aren't buying just hanging out in the store and they have a massive line outside. This GameStop is a joke. Dude named Dan in a green flannel spent an hour on one dude to get a refund and all I needed was 5-10 mins read more

GameStop - Accessories Near Me - Santa Ana, California

Staff is amazing here! For any and all your gaming inquiries my buddy Tyler is the man with the master plan. Always making sure you get the most bang for your buck! read more

Just came by to look around but shoutout to Ryan for being very generous and informative!

Wow! This place does not enforce social distancing at all. people in the shop (and it's a small shop). One family of 4 and none of them have a mask on. Another group of 3 (two have asks on). There is no wait line, they just let people keep walking in. read more

I recently left a negative review on this GameStop thinking it was another one. Anyway this one is in the main place mall (the other one on main st is hell and they don't even know their promotions) well this one had really great workers. Everyone was patient and they did everything great. My cashier miriam did a great job. And the manager was amazing too. I genuinely felt like I went in to get what I wanted and that's it. Other gamestops feel like I'm being interrogated and the workers are looking for reasons not to honor promotions but not this one. Will come back. Love this one hehehe read more

This GameStop is in MainPlace Mall on the second floor. Most of the people inside were just browsing with no definite confirmation as to whether or not they were buying anything, and there was no definite line. They had an OK selection of older games available. Since there was nothing of interest to get I just got a promotional Pokémon code and left. Waiting for a staff member to get off the phone to give it to me took about 5 minutes. read more

thank you jacob who gave me an 100000/10 experience he gently packaged my order and held it so tenderly and also performed my wisdom teeth surgery and was just genuinely very friendly and loving i miss him so much already read more

This Gamestop is probably my favorite GS out of the stores located in the area. I always receive great service, the employees are helpful, knowledgeable and genuinely friendly. While the selection is not as big as it used to be, it makes up for it with charm and heart. read more

This store is a nice store. Employees aren't very knowledgeable about their products. I went in and found some exclusive Funko boxes and asked the employee if all the boxes were the same. She informed me they were all different but because they were sealed you didn't know what you would get. So - I bought 3 of each color. The red Funko box and the Blue Funko box. Excitedly went and opened them all up and $300 later I have 6 EXACTLY IDENTICAL boxes. Lol I think that was a good day in sales for this store but a bad day in customer retention. I'm pretty bummed. I was told because I opened them up I could not return them. Please inform your employees better. I feel like this should've been yours to eat - not ours. Other than that - I won't be back - and I'm bummed because I loved GameStop up until this point and have spent THOUSANDS here. Any suggestions on a better or comparable video game shop? read more

This gamestop is one of the best in my opinion I always come here even though it's out of the way for me. The workers are very knowledgable of what they're selling and always inform me of new upcoming Xbox One games or specials going on. For example I brought in a used game and got $17 for it and wanted to buy a new game but the employee informed me of being able to trade in some points for a $10 off coupon of any new game so I ended up getting a new xbox one game for $4 I love this gamestop and will continue to come here read more

GameStop - Accessories Near Me - Santa Ana, California

Love how clean and organized this store is. Seems like it's a much better place to shop at now with the new store leader, Tyler. highly recommend asking for him if you can. Will definitely be back, thanks!! read more

I come here all the time for preorder list printouts, buy games, upgrades to collectors edition, and usually Dan or Lauren help me out and they're on top of their job . However I notice every time Ross helps me he doesn't seem like he even wants to help. My friend also called the store and Ross answered and was just like "i don't know what you're talking about sir" he wasn't able to printout preorder lists for me and every question asked to him he doesn't know sh!t . Gamestop please hire ppl that don't discriminate minority races. read more

Well normally I use to go to one at the village mall but at least they friendly to me but this the only place for my games but I will continue to go here as long I'm here read more

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Thanks for the trade-in game stop love the new games quick service and an easy come up every day of the week especially love the new call of duty dog tags and with the madness to return to Alice in Wonderland the next week should be amazing read more

GameStop - New games new to me anyway - Accessories Near Me - Santa Ana, California

Horrible customer service, don't remember the name of the guy who attended me but he really had a bad attitude, came in to exchange my ps3 because it was done with and still had my warranty seal. He said he can buy it off me for 40$ but said my warranty was of no use, I went to a different game stop and got it exchanged. read more

I would buy a game from Walmart or target.... GameStop doesn't return games, once you buy it that's it regardless of what wrong with it. They will exchange it for you, but what good is that if the game keeps crashing? Definitely will let people know to think twice before buying anything from this chain. I bought a game 3 days ago and it hasn't worked since, and I can't get my money back for that? Seems like robbery to me. GameStop should be ashamed on how the handle returns. If you want to just give your money away definitely shop here! read more

Most of their work computers and testing facilities were not working and it took us the better part of an hour to trade in a Wii without it being particularly busy. They even had to email their manager to figure out a well-advertised promotion. I would not blame the employees as they seemed knowledgable enough, but their unfortunate lack of functioning facilities made it a painful experience. read more