I came to this T-Mobile location after taking care of some shopping at the Outlets at Orange. It's in the corner of the mall near Banana Republic. I'd felt like I'd been overpaying for internet service from Cox and both neighbors and family members recommended trying T-Mobile as they were getting excellent service while paying half of what I was. I have my phone service with T-Mobile so decided to give them a try for internet. The store itself is immaculate and the people working here are friendly, professional, and helpful. Sarah enthusiastically helped me, providing me with a wealth of information, answering all my questions, and informing me about a special free offer they had for long-term customers like me (I've had my cell service with them for 17 years). She was the epitome of exemplary customer service. I liked that T-Mobile gave me a week to try the internet service out and, if it didn't work well or I didn't like it, I could return the equipment, no charge. Sarah told me to call her if I had any problem setting up the system, placed my new router (they call it Gateway) and amplifier (Mesh) in a bag, and off I went. While this review is for the store experience and superb customer service, I must say that after an easy set-up, I'm quite happy with my T-Mobile internet service. read more

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We came in with several issues in frustration, but everything was handled quickly and efficiently. Thanks to our T-Mobile representative, Martin! He was the best at discussing our concerns and resolving it almost immediately, which showed strong patience and attentiveness without feeling like it was a task. Beyond fixing our problems, Martin explained thoroughly about our upgrades on plans and perfectly made adjustments that better fit our needs. The overall experience was smooth, informative, and satisfying. I would definitely him for the next T-Mobile visit! read more

I had the worst experience as a customer, I wanted to upgrade my son's phone but was told to get the screen replaced down the way. When I came back, the sales rep wasn't there and they said it needed to be an authentic screen. Waited to speak with the manager and she was patronizing. Wanted to verify with her employee that the statement was true as if I was lying and waited at the block for 2 hours to get the phone fixed. I just switched from Verizon. Went to another store and there was no issue whatsoever. Don't give your business to this location, they don't care about returning customers. Only the new customers get taken care of. If I can give that manager and the store 0 stars then I would do it twice. There's a difference in following guidelines and doing the right thing, this place sucks. read more

I got really great customer service from a very nice man named Robin. I was having some issues getting tons of unsolicited political texts. He helped me take care of the issue. He also told me I was paying for premium service w/tmobile, which I wasn't aware of. And explained what that meant. He spent 15 to 20 minutes helping me. What a wonderful man, very knowledgeable and very kind! Thank you, Darla Shackford read more

Let me first say I am not a yelper. BUT Some of The employees in this location are absolutely terrible. Everyone seems very nice however Angelina (who knows if she's still there) adds lines on to your account and then has no follow up after doing so. Jesus the pretend manager- does not know how to help his customers properly and would rather pawn the issues off on others. And the worst? Branden Torres - the manager. Made me wait 2 hours for him to come back from "reading his emails about the situation" even though he didnt ask for any of my information. Then walked out as if he was 6feet tall and attractive. Said a bunch of nothing and dialed customer service on the store phone and walked away to yet again hide in the back office. The following day I have a $900 charge to my account. Thank goodness that CS is actually able to help me and see exactly where all the fraud happened. read more

Came on Saturday 1/17 around 6 pm The 3 employees didn't even acknowledge anyone no welcome then proceeds to check in the people that came in after us so then I went up to them and told them if they can check me in and he said I would be before them that it was their fault and that it would only be 30 minutes we waited over 1 hour and a half and they proceeded to take care of 2 different families that came before us so we just ended up leaving since it would almost be 2 hours this is the worst customer service ever where it seems like they don't care about their customers. This is the closest t mobile to me and wouldn't no recommend it or come back here again read more

The service here is absolutely horrible. Employees don't know what they're doing and have no customer service skills. Very unprofessional. I went in to buy a phone, did NOT walk me through step by step of the process, had nothing in stock so it had to be mailed and the girl said it would be at my house the next day. It's been 3 days and it's still not here. Disappointed and was lied to. read more

Went in to change from a personal account to a business account. They told me I had to do it through the phone. An hour and forty minutes later in still on hold. Update: calling the following day at 630am only for them to tell me I have to be at the store when I call... Worst service ever. read more

T-Mobile - Mobile Phones Near Me - Orange, California

Very rude customer service no welcome my device no one go in this location I'm very disappointed

This store had great customer service over the phone, I called them and someone picked up promptly and was able to double-check that a phone was in stock for me. When I arrived at the store, we went through all the information to trade in an upgrade a phone. When they inspected my phone, it was in great condition however, they declined to accept the trade-in phone because the phone was not carrier unlocked to T-Mobile. They cited that due to the current promotion that would result in me receiving a free phone, that they required only unlocked phones be traded in. Since the phone I was after was the last one in stock, I suspect that they made up this policy to keep that phone available for Black Friday and to attract new customers as that would yield in a higher commission than processing a trade-in. After I left the store, I contacted T-Mobile chat who shared that a phone did not need to be carrier unlocked to be eligible for trade in (otherwise how would you bring your own device to switch carriers, and further provided me with a T-Mobile website that shared devices did not need to be unlocked in case I ran into the same issue. I went to another T-Mobile store that processed my upgrade without incident and did not require the phone to be carrier unlocked. read more

Thank you to Sofia for helping me with my purchase of the new iphone 17 pro. She made the experience quick and easy.

Was just shopping in Best Buy asked two employees that were chatting and laughing for help. They pointed and said over there. I said not sure of the product I need. Pointed again Got home and it is wrong had to go back this time somebody helped me when I complained at the return counter. Why do I have to complain to get help especially when the employees I asked in the first place were just talking? read more

Came in to add a plan. Daniel took great care of us. Very down to earth and informative. I cannot begin to explain my appreciation for him and TMobile. Everything went great and all in a timely manner. Go check em out and ask for Daniel. read more

T-Mobile - Mobile Phones Near Me - Orange, California

First off - watch out for the OTHER T-mobile store in the same shopping mall. In fact, the other one is like 100 feet away from this one. The other one is half the size, and since they aren't a corporate store, their promotions might not be the same - and service might not be as great. I actually ended up in the other one first (didn't even know there was a possibility of having two T-mobiles in the same shopping center) - and had an employee that wasn't too knowledgeable about their offerings, and seemed rather bored - almost made me look for another carrier altogether. Talk about a complete 360 of an experience at the corporate location. I was greeted almost immediately when I walked into the store by Gabriel - who was pleasant and professional the entire encounter. Gabriel was very knowledgeable about the data plan I was looking for, including setup fees, monthly costs, etc. - and also helpful when I was choosing which device to purchase, based on my needs. He went through the extra step of ensuring that my device was on, running, and also showed me basic steps on how to use it. My experience was transparent and straightforward - which makes a lot of difference these days when it comes to finding a good mobile carrier. A plus is that parking is easy (at the moment), and it's across the street from work. Will update if I run into any issues - based on how their carrier handles it - but I've heard that T-mobile typically has great customer service. Hopefully I won't have to reach out to them. read more

I wanna give a special shout out to a one Alex Campos, for being such a genuine help with getting my sister a new iPhone. He was able to make the purchase and data transfer as smooth as Suavecito hair grease. He was very informative with the on going promotions and product information in regard to comparing the new iPhone to the previous models. He was friendly, kind and made myself and my sister feel welcomed, unlike other T-Mobile stores. I would recommend anyone who needs help with their mobile services seek him out. Thank you again Alex! read more

T-Mobile - Mobile Phones Near Me - Orange, California

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This is my very favorite T Mobile for years Ive been coming here because of the great service and today was again treated with Respect, Kindness, very knowledable Guys. Alex and Gabriel were there names they helped me so much. Gabriel is always always helpful and Alex is so Great always too. Thank you tmobile for having these two on staff. The best Tmobile store is right here in the city of Orange. Thank you Alex and Gabriel so very much for all your patience and help. Excellent Service everytime!!! read more

Terrible customer service! These employees and manager are unwilling to help and try and resolve an issue we had with our account. We have have been customers for nearly 20 years and this is the worst experience we ever had! I will never do business with this store. read more

Great customer service. The staff is very friendly. I had gone in to get my husband a new phone to ship overseas since he's in the military. And I had issues mailing the phone since it was opened. The manager Linda was able to assist me in obtaining a new phone for my husband! She's a blessing and a life saver! Thankful for the staff Carol, Gabriel & Linda ! read more

Bad customer service. Sales representative made me feel that I can not buy anything and she was not helpful.. maybe the way I was dressed. Bad experience, will take my business to a different location. read more

The WORST customer service EVER. David Dinh the retail sales associate was not helpful at all and refused to call corporate for us to find a resolution. He LAUGHED at our frustration right in-front of our faces. read more

MARSHALL! The man. Easiest phone service switch and new phone process ever. James the Rookie came in with the assistance in explaining things. Pay this man! The rookie too!!! read more

For starters, I came in to switch my phone data since I got a new phone in the mail, and the staff seemed unwilling to help, they basically told me to go home and do it on iCloud... I told them I would prefer they move the data there at the store. (Which buy the way, the girl did not let it finish and some of my photos disappeared) The girl was semi-rude, but I felt like she was messaging her collages across the room, about me, which made me feel very uncomfortable. I felt like I was being bullied in a store. read more

Someone stole my new phone yesterday so I had to switch back to my old phone. This T-mobile store was great on the transition and I was ably assisted by Tania. Today the Anaheim Police apprahended the culprit and I have my new phone back. Today I was ably assisted by Melinda. In my tine in the store I noted the techs were very polite and efficient with all customers. Thank you for great service. read more

T-Mobile - Mobile Phones Near Me - Orange, California

Marshall gave excellent service- greeted us with an awesome attitude. We ended up switching from At&t due to his excellent service. He is very knowledgeable about everything that relates to T-Mobile services, promotions, and equipment. He went above and beyond to answer all of our questions with a genuine spirit making us feel welcome and appreciated. There is a T-Mobile store across our street but we drive an extra 15 minutes just to go to Marshall! I can truly say I'm a satisfied customer and will continue to refer others to join T-Mobile. read more

Been calling around different locations trying to find the iPhone X Max & finally a location that carries them nearby my place. Went in having to wait no longer than 5 mins and then was immediately helped by DAVID! David was so helpful on setting up my new phone especially because I'm not tech savvy. He was able to erase all of the information in my old phone than uploaded everything I had on my previous iPhone 8 to my new phone within a timely matter. He also guided me into the right direction when picking out accessories like case, pop socket, & screen protector. He even applied on my new screen protector and making sure there was no air bubbles. Definitely coming back for my future upgrades and phone needs. Thanks again David! read more

T-Mobile is very helpful when you sign up, however there are constant problems with the tower/ 5G in my zip code and all around town, it seems. Yes my phone is up to date and it still is as slow as molasses even for local calls or getting the maps to begin working. Sometimes I need to call overseas, which I pay for with the extra the $15.00 a month plan. It sounds great until you actually need to call. You run in and out of the buildings, -your phone can even show 2 bars (wow) and you still keep having to hang up because after repeating, "Hello, Hello, can you hear me?" after the 1st sentence, & the other person cannot hear you -it again is a disconnect or you have to give up & try again, until both parties realize it's a waste of time and just hang up. I am tired of seeing the red notice saying the server is down and you are off line. or a tech person telling me that because I called them from another location in my city, regarding the server not working, because, em, I needed to make a phone call, it can be fixed in the area I am presently in, but not at the location of where I live?! I don't live in the Everglades, nor in the Amazon jungle, nor are you doing us all a favor to give the service we are paying for, but not receiving, regardless of how nice the customer service or tech people are, and they all have been...please do something with the towers, or take off 60% of our phone bill! read more

So thankful for Gabriel's help in upgrading my moms phone to something easier for her to see! God bless his patient heart!

My husband and I came in this past Saturday to inquire about prices, immediately ANISSIA greeted us and helped us out! We were tired of Verizon's service and their data charges!! Long story short she helped us get a great deal we got two lines plus 3rd line free which works out great for us and we end up getting great upgrades and a GREAT deal and our monthly bill is also going to be cheaper, and here's he best part everything UNLIMITED !! We left more than happy and I highly recommend this Tmobile location and Anissia! Thanks again Anissia! read more

Haydee is rude! I didn't want her to touch my phone due to covid and all but she ignored my request and rudely said we're different here. I have been to many locations and they follow their customer request. read more

Haydee is extremely rude. I went in to ask a simple question and she was extremely belittling towards my father and I. I will never return to this store because of Haydee. It seems like this was not the first bad experience she has had with a customer based on other reviews. I will be contacting corporate. read more

I received AMAZING service from Salvador. He made the process of getting a new so easy. Great costumer service!

Why 2 stars? There has been more misses with customer service than hits. This is what sealed the deal for me, I came in to pay my bill for my sister. Not wanting to deal with them asking me a bunch of questions about the account and for verification; I decided before hand I wanted to use the payment machine they had in store. Walked in and was asked if I needed help, told the young lady I wanted to use the machine to pay a bill. She said "I could help you here", i replied "it's ok, I prefer the machine" and she insisted again "no, I can take care of it for u" and I politely declined. Her response was what bothered me, she replied wit "umm...okay...." (Not in the nicest way). That is when I stood there in silence, controlling the urge to ask her if there was a problem with me using the machine that's conveniently there for me to use? But I didn't want to make things more awkward. I wanted to pay the bill in peace, that didn't happen. It didn't help it was only my girlfriend and I in the store, so it got super awkward and silent after that. After paying the bill, all I could think about was how the exit felt like it was a mile away. Icing on the cake, no one (5 no ones) said a word to us the entire time and not even as I said thank you as we were leaving; they just gave us that slight nod and smile. read more

If i could give 0 stars I would- this place completely lies to you when they switch you to their new program, they don't disclose all information the way they should just to make a sale. Then you find out about their rip off until 2 months later when its too late to cancel them. And of course their typical answer it's i'm sorry but I cant do anything to fix it. Stay away from them and don't fall for their false advertisement. read more

Vincent was the biggest A-hole ever came in to do a payment and I got treated like crap rude and unprofessional would never go to this T-Mobile again . T-mobile should teach their associates on how to be kind and respectful to their customers read more

Just called the store and spoke to the same person(Paloma) that "helped" us get 3 lines with T-Mobile , apparently she's always in a bad mood , from I'm aware she's a manager at that location but has 0 costumer service skills . read more

S/O to David helped me out a ton with my f'd up new phone. literally got a defective new iphone XR would literally reboot on its own and show these crazy different colors apparently the manager from a different t-mobile store told me that it was normal and her phone does the same thing and all her apps crash on a daily basis. stupid of me i took her advice but it got to the point where it would literally just not turn on anymore and just reboot all day. thank you alot man for all my info swap and just hearing me out much appreciated read more

Great Customer Service! The Sales Associate (think his name was Shaun) was very easy going. He explained to me a few things that I didn't know before. That for future would be good to know. I appreciated his help & made my payment, (which was due in a few days) fun & quick. read more

Rauol very nice. Helped me set up new phone service for phone I buy at Best buy. They have phones but to expensive so I buy my phone first then take over to TMobile. I like this location. Only bad thing to long to drive. Thanks for help. read more

Terrible management and unprofessional customer service. I came in to buy a phone around 8pm but they shut the doors on me, literally when i was walking up, and wouldn't help me out when I see them still ringing up people inside. What the heck! They claim to have recently changed their hours so then that falls upon the manager; freaking manage your store. It says online and on site very clearly 9PM! Never coming to this location again. You guys could've made a lot of money off of me but you're too slow to see opportunities in front of you. read more

Came into the store on 12/3 and was immediately greeted by Raul and two other employees. Raul went above and beyond to help me when I told him I had a problem with my SIM card. Thank you very much! read more