Went yesterday to buy a new phone for my brother. We decided on an iphone 14 with a new phone number, but during the process the worker told us they weren't able to get a new phone number and to come back the next day to finish the process and pick up the phone. We came back and they let us know they sold our phone to someone else? After telling us we had to come back the next day for it? How does that make sense? The lady worker there was extremely rude and unhelpful... She told us it was our fault for not leaving a deposit the day before, but we were never told to do so? Extremely unprofessional and didn't even help offer a solution. She was more focused on being on her phone than trying to resolve a problem that they caused... Wont be coming back. read more

I visited this store today. I had some issues with texting and apparently it's an issue with the android vs iPhone system. I was disappointed that the issue could not be resolved. But what bothered me more was the employee's attitude. She answered a few questions regarding my problem, then picked up her phone and gave her attention to it. I did ask if there were any promotions on phones, she pointed to one, I asked the price, then she went back to her phone. I really felt like I was intruding into her private time and I certainly won't be returning to that Boost Mobile store. read more

Joshua helped me pick a phone and hooked it up. He was super friendly and got the job done quick. Would recommend this boost mobile to anyone looking for friendly, efficient help. Thank you read more

This store on harbor is off the chain it's a really good store and they offer a lot of services. They have the best customer service and the manager Moe is really good. The girls here Karina and Liz are very helpful. read more

Boost Mobile - They have a lot of phones to offer - Mobile Phones Near Me - Santa Ana, California

Ricardo was super helpful and after a really bad experience at another Boost mobile on Bristol, this was a awesome place to be. I recommend this place highly! They just made a repeat costumer! Ricardo went above and beyond with his knowledge and helpfulness. I was so grateful, he gave me hope in mankind again! seriously! read more

Came to boost mobile to dump my old carrier and was greeted by an attentive staff. Despite it being 30 minutes before closing and them being hit by a rush everyone was very pleasant. Joseph was able to help us out and get the transition started with the switch. Boost offers great deals to people switching so definitely left happier then when we arrived. Thanks again! read more

My review was taken down!!!! But this girl Abby! She was hitting on my husband. She would text him even call him o went along one day and she was insisting to talk to him! When she heard me pick up the phone she hung up Right Away! And when I texted her to answer she said sorry wrong# after she had even called my Husband by his Name this is Not Professional no manager calls with personal number it's called Business Phone! And dumb b*** I just had my baby with him! She shouldn't even be a manager! read more

Boost Mobile - These girl from this store is hitting on my Husband she took his number a customer she calls&&texts him - Mobile Phones Near Me - Santa Ana, California

They have nothing but idiots working Every single time I go they never ever have what I need .. they send me to other locations this is the fourth day I go to try to activate a phone I bought from boost Mobile off there website!!! They couldn't active it They said they don't have the sims card "THE PHONE COMES WITH A SIM CARD!!!!! she didn't even bother to look whatever I'm already running late to work so on my way to work I found another small business that works with boost I explained to the guy what has Happen he opens the fucking phone and says all new phone u purchase comes with a Sim already! At this point I'm over fucking boost and this is a coprate store! The only reason I bought a phone because my phone was not working for a week! they blamed the Sim card so for about a week straight I been going back and forth they send me all the fucking Sprint stores because they can't do anything there and Sprint sends me back! This is pathetic T-Mobile here I come! No sirven para nada !!!!! read more

I use a flip phone, and 3g service is about to end. I found a 4g compatible flip phone on the website and was able to come into this store and Ricardo was able to order them for me with credit from my online account and set them up. He helped me when another store would not. Thank you. read more

Best service in the business! They get you in and out as fast as possible and don't charge you $3 to make a payment like Metro does! $40 a month for unlimited service is just right!!! I love that they all know what they're talking about! Definitely will be back and will bring a friend for my $25 referrel credit! read more

Boost Mobile - Mobile Phones Near Me - Santa Ana, California

Wow this store has gotten so much better they have new people and a new manager... the store has been re modeled and the people are very helpful . This is my new spot to get my phones. Really looks nice and smells really good in here. They offer really good deals on their phones amazing service and over the best boost store on harbor read more

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Came in for an issue with my iPhone and the Sales Representatives were very friendly and patient with me even through my frustration. They were nothing but nice and will Be coming here from now on. Definitely a better experience than the last time I was here about a year ago. Thanks for all your help guys! read more

Wouldn't do return . Policy states 7 days and my girlfriend whom bought the phone needed to return the phone that couldn't get adequate service and was refurbished got charged 799 where ads say 599 and and got given the run around when she wanted her money back . They stated because it was paid with debit they couldn't return her money . What kind of bs is that ? She had receipt box and phone was unscathed. They wouldnt even look at the receipt. Nor even try to help her. They got defensive which I'm still confused about but fairly sure they knew they got one over on her and didn't wanna give money back . They said to call boost corporate and corporate is saying to get the store to handle it . They are pointing fingers at each other and no one wants to help. Go with t Mobil or att don't go with sprint or boost especially the one in Santa and off harbor . The 2 owners are of no help unless they are selling you a refurbished phone for new phone prices read more

Awsome customer service! Bought a brand new phone. Very nice and also got the accessories with it. Girls were very helpful and Very informative! Answered every one of my last questions that i had. I will defitnetly come here again and bring in everyone I know! read more

i'm not going to be nice, this phone company, suck's big dick's, there phone's don't work and there warranty on there phone's don't work there staff don't know what there doing, my girlfriend is in the hospital and the boost mobile will not help fix the problem's with her phone she's in the hospital, who see's this message she needs all your help to fix these problems, if not boost mobile is a peace of shit and there company and i will tell everyone i see that boost mobile is a very bad company you guys are the worst cellphone company i ever been with and i hope everyone see's this i'm calling the channel 7 news company on this problem. now i'm very upset with this problem, my girlfriend's in the hospital don't anyone care about this. please help us with this problem. god bless you read more

The state of California charges an MTS tax on prepaid phones. The rate will vary depending on city and Santa Ana has one of the highest taxes. You will see this if you pay by credit card on Boost and it will show up on your bill. If you have a family plan over $100 the tax can easily be $15. This should help with previous post. read more