Carlos was very welcoming and very helpful with helping my mom and I activate her new phone!! Thank you Carlos for your great customer service! read more

Waited for an hour and got no help so I just left and went with at&t.they only had one worker on a Saturday??????

Carlos was so helpful and patient with me. Gave me all my different options. He explained everything very well. Definitely will return to this store even though it is farther from my home then the one close to me. read more

Amazing service, was helped out by Carlos. Went in to get a new phone/trade in and also change my carrier. I switched to an iPhone 17 and got the best very deal. Carlos was very patient and went above and beyond with his service for me. Thank you Carlos, amazing guy! read more

Ashley was amazing! She was very helpful, patient and friendly. She helped us select a new phone, and even went above and beyond by setting everything up for us. We will remember her kindness. read more

Ashley and Yesi were very helpful. Would highly recommend doing business with this location

Every time you come in you have to wait but that's just how it is. But Fernando helps me out every time I come. He's the best, super nice and patient. He hooked it up!! Give him a raise!! read more

Verizon - Mobile Phones Near Me - Santa Ana, California

Ashley had great customer service. She assisted in helping me set up a new phone. She literally did it within five minutes. I was quite pleased with the overall experience and would recommend this location. read more

Don't not get your phone here they will scam you I got scam by the salesman LEO. Was told I would get certain items for free and got scam and they charged me bad service Verizon should be disappointed & he should be fired read more

One of the best Verizon stores that I have been to in Santa Ana as soon as I got there, Anthony Leo John and Marc greeted me and asked questions to help me figure out the solution to what I was there to do. Great customer service thank you guys. read more

Came here to get some help with my phone and Anthony helped me out and gave me phenomenal service. He was fast and attentive to the issue I was experiencing. Thank you Anthony! read more

Service is terrible. The manager was chatting on his cellphone & refused to help. There is a long line, and there's 1 person helping people. I came yesterday, too. The staff there told me Verizon had an outage, and didn't ask me what the problem with my IPhone was. Not recommended at all. read more

I recommend this location be shut down and or all employees that were working on October 19th, 2023 between 1-5pm be terminated or reprimanded. I went to this location to simply pick up and pay for my iPhone 15 pro max that I ORDERED via Verizon customer service. I received an email from VERIZON saying that my devices were delivered and ready for pick up. I will say I only waited 5 or so minutes to be seen and everything started off normal. Requested my phone number, access to the account, and my reason for the visit. After informing the employee that I was there for a pickup I waited 15-20 minutes before he returned claiming that iPhone 15 pro max's were on site but they were not mine and that I needed to wait until the "original" owner declined the purchase, 7 days passed, or cancel my order and place a new one. Prompting me to cancel and purchase for fastest results. I left initially confused and ready to cooperate with what I assumed was honest information. However, intuition told me to double check. I called Verizon customer service and they confirmed that my phones were at 3770 W McFadden Ave Santa Ana, CA 92704 United States Which is the Victra authorized retaliator Verizon. Customer service instructed me to stay on the line and to go back to the store so they could iron out the confusion. Upon my return I waited almost 1/2 an hour watching multiple employees pass me by and continue whatever they were doing ignoring me waiting patiently. Finally a long haired Gentlmen approached me and asked what I needed. I gave him my phone to speak with customer service at which point he tried to use some fancy lingo to disorient the customer service rep and because she persisted he muted my phone and tried to get me to comply with the earlier mix up. Once I deferred and unmuted the phone he left me waiting for almost 15-20min before returning empty handed when the only request was to check the IMEI numbers on the iPhone 15's. He then argued further with the customer service rep attempting to misconstrue the situation. She and I held our ground and stood on the request of verification of the devices. He then left us on another 15-20 minute wait before I was approached aggressively by some women whom I assume was the on site manger (she referred to her self as the district manager) and her male counterpart who's role I'm uncertain of. Seemed he was trying to intimidate me initially. Then the said manager began talking fast and stating there was a mix up and once again that the devices were not mine. The manger and customer service went back and forth for a while arguing about the devices and the manger seemed to be trying to belittle the position of the representative. Finally after what seemed like a 15-20 minute debate. The manger went in the back and retrieved the devices. My name and the IMEI's from my account were printed on the boxes. The store manger then attempted to hang up on the rep and resell me my already ordered and purchased phones. If she had been successful I'd have lost my promotion and the value at which I was offered the new deal. Luckily customer service called me back and stayed on the line for the entire process. Turns out that store and its employees were only interested in a commission and not the satisfaction of a more than 10 year satisfied Verizon customer. To make matters worse they did not attach my promotion and caused for me to spend almost 2 hours on the phone with Verizon today to fix all the damage those representatives at the Victra location had done. I am applauded and aggravated beyond expression towards the selfish and thoughtless behavior of each and every one of the employees I encountered on October 19, 2023. Thank God Verizon has a working customer service number with agents that seem to care. I'd strongly advise for Verizon to commit to solely having corporate locations or better supervise their 3rd party locations and services. read more

Dealing with Oscar at Verizon by Victra off McFadden was everything I could ask for. I was already frustrated with trying to upgrade via 611 customer support and receive my new phone shipped to my home... so instead on my 4th attempt, I opted to pick it up at their store which on Christmas Eve Eve I was already imagining a headache. I walked into an almost empty store, there was only one other customer there. Oscar helped with a smile, quickly and promptly got me signed into my account and phone checked out, maybe 5 minutes overall in and out. -1 star for a couple of reasons, none of which had anything to do with Oscar and my interaction with him personally - I know this is a Vectra authorized dealer, but they need some MAJOR help in sprucing this place up. It's fresh out of a black and white movie. There were 0 Holiday decorations, or any flavor or personality in the store whatsoever, bland as can be. - Also location wise, it was a trek from the freeway, no matter whether you were coming from the 22, or 405 or down McFadden, you were left commuting at least 15 minutes at 0 traffic times. read more

Verizon - Thanks Oscar for my iPhone 14 Pro - Mobile Phones Near Me - Santa Ana, California

This place is a dump! No sense of urgency! I can't even understand what the associate was even saying! He was like literally mumbling in his own words. read more

Went in to change providers so I asked for help. Immediately got treated with negative attitude. I had a few questions so I asked for the manger since the employees were no help! Waited for 20 min and had to ask for the manger again. I was ignored. So decided to go to a different store location but with the experience I got from Verizon I think I'm going to stick to my current provider. Don't shop at this location. Where is the zero star option. ? read more

I wish I could choose zero stars. this isn't a corporate store. they are like a used car dealer. and when you realize it, it's too late. go to the Apple Store or a corporate store. I'm too mad to go through every way they tricked us. and we are unable to undo what they did. can't even get thru to Verizon on the phone to figure it out. just don't go here. it's for suckers. read more

The BEST BEST customer service I've ever received. I've visited other Verizon stores, but never received the attention that I deserve. I want to thank ANTHONY and ALAN for taking their time to help me and my husband. You are both the BEST!!! I 110% recommend this store. read more

very nice and helpful staff - they're always willing to help resolve any issues I may have

Definitely recommend this Verizon. Great costumer service, Anthony was very friendly and helpful. :)

Keith the Sales rep is one of the most dishonest sales man in this store that will assist clients based on his benefits rather than customers needs. I was in to buy a new phone only the phone. He reviewed different upgrade promos and as declined he didn't seem to happy. At the end of the transaction he provided the total due verbally and it was way more that what original amount due was. As i asked to break it down he said it was store fees and when i told him to break it down he had included phone accessories such as case, charger , phone insurance and one more item. i declined to those items and he responded back that he couldn't sell the phone only this required to be sold as a bundle. Keith declined to sell the phone alone and required for me to buy the add ons or else he asked me to search other stores... after 40 minutes i walked out with no phone due to not buying the accessories. read more

The worst, I came in 20 minutes before closing and they didn't want to provide me service. Gave me the excuse that the internet had gone down slightly, just stay home if your not trying to work honestly. No customer service at all. read more

That bot account that responds to the negative reviews is just for show. I wrote to that email address and got an automated reply saying someone would get back to me in 48 hours. It's been a week and I haven't heard anything. I was skeptical that anybody would actually do anything, and that just confirmed it. The Victra company that owns this store couldn't care less about how terribly it's run. Also, really, Yelp? My husband also posted a one star review for this Verizon when I did because he had to go with me when I had to come back a second time that night. Yelp took his review down twice, claiming he wasn't actually there. Yes, he was. But Yelp doesn't think it's suspicious that immediately after my husband and I post one star reviews, two accounts post glowing five star reviews for this Verizon. Both of those accounts have zero friends and have zero other reviews. And THOSE are still up?? read more

Kevin was so much help. Thank you for your customer service and great experience. I had a hard time with Assurion and he took over and handled it well. read more

Anthony helped set my phone up quickly! He said usually the set up fee is $25 but he was kind enough to waive it for us. Definitely recommend, great service! Wishing him and Verizon a happy new year!! read more

GO TO SOUTH COAST OR MAIN PLACE LOCATION. Super rude associates. Seems like they hate their job. Has no sense of urgency. I waited over an hour for a payment today. Every single individual here is just rude. If they don't take cash for payments they need a machine , how am I suppose to make my payments if they don't like to take cash. Mind you, they've taken it before. Unless your getting a new line they rush to help you otherwise they want u to wait over 45 min for a damn payment. Associate wasn't even willing to tell me if they were corporate or authorized retail store. read more

Waited a hour plus just to get my father's phone activated. This location has 1 employee present with over 6 groups of people waiting in line. Bryan is doing the best he can in regards to servicing everyone. Whatever management is in charge of scheduling here sucks. read more

Went in today with a total emergency on having to connect my new phone. Anthony helped me out explained the whole process was quick and painless. He was super helpful on making sure it was all set up and ready to go. I cannot thank him enough and for the excellent customer service! read more

Please do not buy or acquire any other service in this location, they are not Verizon they are a retail or third party, they offer you services and in the case of the trade in they tell you that you have to pay only once and the rest is covered by Verizon and surprise when the days go by and you call Verizon to find out how much the next bill will be they say that you have a new charge to pay in 36 months, and that there is no trade in the account and that they can't do anything because the contract was not With Verizon but with retail. Be careful, they don't give you any paper or printed contract and tell you that they will send it to your email and it's a lie. When I communicate with customer service on their part, they do not help at all. Please make sure that the same thing about falling into scams doesn't happen to you. The representative who helped me is called Anthony and said he was the manager of the store and another representative told me that Anthony is an assistant and not a manager. read more

Walked in here and ended up with a young girl helping me who sadly seemed like she would rather be on the phone with her boyfriend then help anyone who dare walks thru the door and asks for help. She first of all had these horrendously long fingernails and was trying to type on her iPad which seemed like an impossibility , she seemed just bothered by any and all questions I might dare ask her and the whole thing was just a dumpster fire as far as anyone dealing with her. I don't quite understand why someone who seems to despise dealing and helping people would have a job where the job itself entails , helping and dealing with people. Time for another gig girl, maybe something on the phone and not inside the cell phone store . Bad visit, won't come here again. read more

IF I COULD GIVE 0 STARS I WOULD. DO NOT EVER COME HERE. Terrible experience, IT IS A SCAM, I do NOT recommend that you do any service with them, they are NOT really VERIZON they are RETAILERS or THIRD PARTIES and their function is very independent of what Verizon itself is, Anthony attended me who told me that he was the store manager (1st lie) he scammed me, I tried to go back 5 days later and return the device and they said no returns were possible. Even though he told us we had 30 days to do a return. THEY DO NOT DO RETURNS. even if they tell you they will, they DONT. I asked again and they were charging me $200 when it was only supposed to be 50. They also never give receipts. I asked for a copy of my contract/receipts and he told me that it would be sent to my email (2nd lie) to this day I have not received anything. They will do secret charges which is what happened with me. Which is why I decided to return the item but couldn't. I called their customer service 4 times and asked to speak to someone who spoke Spanish and what they did each time was transfer my call to a number that is disconnected. I hope that this experience of mine helps you and that you are not another victim of their scams. Unfortunately, I realized this too late when I looked at their reviews. DONT COME HERE THEY ARE SCAMMERS, TERRIBLE SERVICE. WILL NEVER BE BACK. read more

I had an amazing experience with this location from Christopher! He was very patient with me and my family throughout the several hours we were there for. He genuinely gives the best service he can with his customers and tries giving us the best deals available. My family and I we're originally from T mobile and he helped us throughout the process remaining patient especially with t mobile customers service line. He helped make the process way less stressful and I appreciate the customer service we given during our visit read more

Went in and stood there for 15 mins not even an acknowledgment or even looked over & said anything to me! I understand for you to be helping other customer but to let me stand there for 15 & not even look at me or say anything is immature like you wanna make a sell or not ! read more

Amazing service from Chris! I came in to ask about upgrading my phone and they attended me right away. Chris guided me through the process and helped me transfer my data to my new phone and set up my new watch. Very patient and helpful. Definitely would recommend to my friends and family. read more

Let me start off by saying I've been coming to this location specifically for 2 years now, it's a brand new crew and under new management and the customer service I would say is better than ever! I went in to transfer my mom to Verizon and they did an excellent job. The manager Aldo was there and stepped in to help us out . Overall very satisfied with the experience at this store. Everyone in there were polite and professional! 5 starssssss read more

I have been having horrible issues for weeks trying to get my phone set up on an upgraded plan, calling verizon service line over 5 times and visiting another verizon store twice. Nobody was able to help me and nobody told me why the issues were happening, finally I decide to take my phone into a different Verizon store by my workplace. Fernando was able to get my phone set up in 15 minutes for me, and was super patient when consulting with me about the bad service I've been receiving from the customer service line. Thank you so much Fernando!!! read more

DO NOT PAY FOR THE SET UP AND GO FEE, ITS OPTIONAL, if you can set up your own new phone. Went in to upgrade two phones, I already knew what I wanted. Asked for the first one first and Mark A. went over the fees and taxes, he said there was a set up fee, which I said I could set up the phone myself. He said I had no option and would have to pay it regardless of him setting it up or me setting it up. I decided to purchase the phone because my grandma needed it but ordered the second phone online. I asked if it would be ready by today and he said it would take about 40 minutes. I didn't hear back that day and called the next and they said they didn't actually have it in stock and would have to cancel and reorder somewhere else (something he could have told me the day before). While on the phone with costumer service they let me know that the set up and go service was optional and did not actually have to pay for it if I wanted to set up my own phone. They will lie and say you have to pay it but verizon confirmed that they could not force you to pay if you set up your own phone. read more

Fast, friendly service! Thank you so much to Esther for helping me upgrade to a brand new A20! Will definitely be coming back!

This place sucks around 6:00pm the customer service needs to be checked on. Was turned down twice in two different occasions by the two employees working there like if they were both having bad days, was going to pay devices in full & had 2 trade ins IPhone 11 max. Waste of time with those 2 employees. read more

This place is busy, really busy. I was there for 2 hours to start new service. The store manager Victor went above and beyond to help me. I would highly recommend this location because of him. He is very friendly and gets things done. If you're thinking of making the switch come to this location and see Victor, it's worth the wait. He will take care of you. read more