Gerald gave great customer service. However, Apple Maps still shows fountain Valley location is…read morestill open so I had to drive east and then back west to get to the Westminster one. Hopefully they'll update their maps because that location is closed. Would recommend coming to the Westminster one since it's a corporate store. Thanks for the help Gerald!

Saw the reviews and thought no way it could be that bad. It was worse…read more. 6 employees not acknowledging anyone, playing on their phone and computers while a line is forming All I needed to do was pick up equipment as a brand new customer... might just switch before starting

Long ago I pay for movies on these it disappeared I never get answered why? Many years later I got…read moreit again they didn't give me megabytes that they promise and they lied. The movies sucks the name of the movie is not same as they said

Thought I broke my screen. Took it to. Edison in Brookhurst, Fountain Valley. As so glad Jake…read morehelped me out. He's professional and very attentive. Fixed my screen in no time, gave me a new protector. What great customer service! Jake is a keeper. Love Verizon!

Horrible customer service. Tried to setup internet and Daniel insisted we had to buy phones as well…read moreto get a discounted price. So we purchased internet online and when we asked to pickup the equipment he lied and said they didnt have any equipment. Even the manager wouldnt speak up or come out to help. Very unprofessional and disrespectful. Been a customer for over 10 years and now I plan to close out all internet accounts at all of my properties, they dont deserve my business.

I will give a particular gentleman (Jacob) a 4 rating because although I went in originally to…read morediscover who gave my wife and children an absolutely poor experience, he was very professional and courteous to try to resolve the poor experience my wife had. Im still interested in reporting the guy who was derelict in his customer service duties and frankly rude in his interaction with my wife. Jacob, youre a good dude and although you couldn't help me at the moment because I didn't have the information I needed, you gave me your business card and made yourself available for answers in the way the first fella should have when my wife came to inquire about a phone for our teenage daughter. That other guy needs retraining and if God forbid he is the manager he needs to be demoted.

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

After a frustrating experience at the Garden Grove Verizon store, Cary referred me to the main…read moreVerizon Corporate Store, and I'm so glad he did. From the moment I walked in, the difference in customer service was night and day. I was greeted immediately, the staff was professional, attentive, and genuinely interested in helping. Frank, in particular, was outstanding. He was incredibly patient, understanding, and knowledgeable. My situation was complicated, but he never made me feel rushed or like I was a burden. Instead, he took the time to walk me through every step, explained all of my options clearly, and stayed with me until everything was resolved. I also had my toddler with me, which can sometimes make errands a little chaotic, but the staff was kind and accommodating. They never made me feel uncomfortable or inconvenienced, which I truly appreciated. I genuinely thought I had done everything right and covered all my bases. I asked questions, verified what I was told, and believed I understood what I was signing up for. Even so, I was still caught off guard by some of the promises that didn't quite match reality. It was frustrating, but looking back, I realize it wasn't a dead end, instead, it was just a bumpy road to getting everything sorted out. If there's one piece of advice I can offer, it's this: be cautious of Verizon representatives who come to your home offering amazing deals to switch carriers. As the saying goes, if it sounds too good to be true, it probably is. Take your time, ask plenty of questions, and don't rely solely on verbal promises. The good news is that Verizon's corporate team didn't leave me hanging. Instead, they took ownership of helping me navigate toward a solution. There's a reason Verizon has built its reputation over the years; and when I finally reached the right people, they genuinely cared about making things right. Nothing worthwhile in life comes easy, and I suppose this was another lesson learned. While the process wasn't perfect, I'm grateful for the professionalism, patience, and commitment shown by Frank and the team. They turned what started as a stressful experience into one that ended on a positive note.

Kyle is a condescending, arrogate, rude and disrespectful sales rep for someone who had been in…read morethis business for 30 years (which isn't the flex you think it is) I came into Verizon over a month ago & was told they would mail me out a bill so that I could have the ability to pay it off before they charged me a massive 2k dollars at one time. Then when I asked for my bill to be printed out it was a huge hassel. Like I asked for his first born son. Highly unprofessional.

If I could give Netexem more than 5 stars I would. I've been Matthew's client for my home and small…read morebusiness for the last 4 or 5 years. Each time I requested a service from him, never needed to be follow up by me. Matthew is very detail oriented and trustworthy. His quick response, knowledge, and expertise are over the beyond. I contacted him to setup a fax number for my small business yesterday and Matthew set that up less than 4 minutes with the lowest price I could even imagine and works perfectly for my needs. I would definitely recommend "Netexem" for any individual who likes to lower his/her bills with the greatest service. Thumbs Up Matthew!

Really really happy for well over a year. Have been working with Matthew at NETEXEM. Awesome! I was…read morereceiving 20 + junk calls everyday. I can respect the idea that companies are trying to drum up business. I just don't have time in my day to entertain them. The volume took over my day. NETEXEM did solve the problem for me for a really great price. Monthly program giving me the flexibility to handle all of my phone lines Ads, client's, and prospective new customers. My employees are able to connect directly with me at anytime. They set up my home office network, because I'm working so much from home now! Thank you NETEXEM. Your the BEST! CEO OCContractor, Inc. Dan

Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

I have been without Internet service for 17 days. i can't get the right type of fix. the service to…read morethe Box at the street is broken. I have had 3 techs out to drop a new line to my house from the street, no matter how many times the tech shows that the problem is before that line they keep sending the same bs. Today i get a message that they have done a few things and i should be able to reset the fiber connection in the garage. knowing that it would not work, i did the reset. I have a tech coming out tomorrow. and i am sure that they will leave saying the same thing, it is in the connection before your line, there is nothing that i can do. Today is 6/26 - the internet dropped 6/10 - IT HAS BEEN 17 DAYS Horrible service, there is no way to get a person that can actually assist and escalate. they will not transfer to a manager. it is ridiculous.

I went to this Spectrum store today to add a mobile line so I could watch Dodger games for free on…read moreSNLA +. I worked with both Eddie and Connie. They were fantastic. They helped me cancel my existing Google Fi mobile account and setup my new mobile line at Spectrum - which triggered the free Dodger deal. They were knowledgeable, professional and a joy to work with. I asked Connie if she could possibly reduce my spectrum internet costs. She looked at my account and ended up cutting my monthly charges in half saving me $86 per month (I have two houses so it was $43 each). A 50% reduction. I can't believe I'm giving spectrum a five star review but they earned it.

I like Spectrum! We have had Spectrum (formerly Charter) for internet and email for well over a…read moredecade. Their app is okay, it's not the best app; however, the customer service are always beyond helpful, kind, friendly, and knowledgeable. Our Spectrum internet was erratic for a while, and the technicians came out to our house several times before actually fixing the issue. Our router crapped out once, and my husband had to spend an inordinate amount of time waiting in line to swap out the bad router with a new one. Any time we have had an internet outage, a phone call to Spectrum gets us set up with a refund for the internet down time, which is typically around $1.00 or so, and I don't bother with the calls much anymore. I like their text messaging system with which they advise you of both an outage in our area and the outage's resolution. That's nice information to have! Spectrum is crept up in pricing over the years and we recently switched to AT&T Fiber. For now, it's "so long" to Spectrum; however, it's nice to know they service our rural area should we need them in the future!

I finally decided to breakup with my cell provider after several years of grueling & unreliable…read moreservice. Verizon was recommended by a handful of friends that said they were very pleased with their service. A new location was erected nearby my work so I decided to head over and see what options they had. The store is located on the first floor of a two story building in a small shopping center on the corner of MacArthur & Bristol. When I stepped inside, it looked clean modern and well appointed with accessory displays throughout. The associate was working with someone so I waited for about 10min or so. When she came over she apologized for the wait and I began to discuss cell phone plans. She offered some great plans which included internet as well! So not only was I breaking up with AT&T, I was breaking up with Spectrum, too! They offered a sweet discount on the iPhone 17 Pro Max, so I went with that. About 20min later, I had a shiny new iPhone and sparkling new cell service & internet to boot. I'm still working out some of the kinks of having new service on a new phone but all of that is par for the course. Overall, I'm very pleased with my experience and I'm hoping it will the start of a long & happy relationship.

4 employees one other customer and they acted annoyed that I would ask about the phones then…read morewhisper to each other as I'm helping my self cause they want my ID to answer a few questions. I bet I'll get an AI response to this post. Basically feels hollow all the way around

California Internet used to be my favorite Fixed Wireless provider, now it's Vectus. The whole team…read moreis amazing. They never let me down. Fast installs and work well with hosted IP phone systems. I love Vectus!

From the owner: Vectus provides Business Class Wireless Internet to Los Angeles, Orange and Riverside counties…read more With installations in as little as 3 days, and the best SLA in the business, Vectus is the hands down winner! Communications networks and the services supported by them have become increasingly critical to business operations. As new services are added and companies discover new ways to collaborate over the Internet, this reliance will increase. In support of these activities, our goal is to provide the utmost in networking capability, reliability and support for businesses.