I finally decided to breakup with my cell provider after several years of grueling & unreliable service. Verizon was recommended by a handful of friends that said they were very pleased with their service. A new location was erected nearby my work so I decided to head over and see what options they had. The store is located on the first floor of a two story building in a small shopping center on the corner of MacArthur & Bristol. When I stepped inside, it looked clean modern and well appointed with accessory displays throughout. The associate was working with someone so I waited for about 10min or so. When she came over she apologized for the wait and I began to discuss cell phone plans. She offered some great plans which included internet as well! So not only was I breaking up with AT&T, I was breaking up with Spectrum, too! They offered a sweet discount on the iPhone 17 Pro Max, so I went with that. About 20min later, I had a shiny new iPhone and sparkling new cell service & internet to boot. I'm still working out some of the kinks of having new service on a new phone but all of that is par for the course. Overall, I'm very pleased with my experience and I'm hoping it will the start of a long & happy relationship. read more

Verizon - iPhone 17 ProMax - Mobile Phones Near Me - Santa Ana, California

Dear Verizon Customer Service Team, I am writing to express my deep disappointment and frustration with the subpar customer service experience I have received from Verizon regarding my recent phone service issues. On September 3rd, I purchased a new phone and promptly began experiencing difficulties with receiving text messages and making calls. Despite visiting multiple Verizon store locations and spending countless hours on the phone with customer support, my issue remains unresolved. I have followed all troubleshooting steps provided, including reinstalling my eSIM, only to be told that my case would have to be escalated to a higher IT department for further assistance. To my dismay, no one from Verizon reached out to provide an update as promised. I have had to repeatedly contact customer service to follow up on my case, only to be met with the same generic troubleshooting steps and lack of resolution. It has been over a month now, and I am still unable to use my phone properly. What is most concerning to me is the stark contrast between the efficiency with which Verizon deducts payments from my account and the prolonged delays in providing adequate customer service. As a loyal customer, I am deeply disappointed in the lack of accountability and transparent communication from Verizon. Very disappointed. read more

4 employees one other customer and they acted annoyed that I would ask about the phones then whisper to each other as I'm helping my self cause they want my ID to answer a few questions. I bet I'll get an AI response to this post. Basically feels hollow all the way around read more

Terrible. This is supposed to the corporate store. I walked in asking for assistance in setting up my cloud storage post contract termination. The Grey hair Grey bearded "customer service " rep promptly told me, that's not a thing...except it % is. This is exactly why i left verizon after 24 years...thanks verizon customer service via phone. read more

I've been a Verizon customer for 11 years, and this store is the first time I've ever considered leaving. The associate who helped me with my phone upgrade chose an address that is not even associated with the primary one on my account and never confirmed it with me. The phone ended up delivered to the wrong location, got sent back to their warehouse. I spent weeks dealing with Verizon support getting nowhere. I ended up having to come back to this store a whole month later in person to sort it out. The representative who assisted me this time had a dismissive attitude and I've never encountered this with Verizon customer service. She also said that the associates are just "here to make sales" after I asked questions regarding my concerns. The lack of care, accountability, and professionalism here is unacceptable. I strongly recommend going to any other Verizon store. read more

I lost my iPhone at the gym. So I came in to get a phone I bought elsewhere to add to my previous line at Verizon. Carmen came to help me and I ended up leaving with a New iPhone Air. Carmen literally made my day not only with my new phone and new internet but her customer service, kindness, professionalism and empathy. I literally had a smile on my face for the rest of the day! I appreciate when a person works hard at making things happen even when they are facing difficulties. I highly recommend this store. Carmen did great work and great customer service at the Bristol St Verizon store in Santa Ana. read more

Mom and I came to this location to get her new phone activated. The only available associate at the time was Chris. I explained that we needed to get the new phone activated and so we could return the other one. He began looking into the account and said this can't we returned (referring to the new case cover I had also brought in) in which I replied I am not here to return any accessories I'm here to activate this new phone so I can mail in the old one back. He then proceeds to say oh there's an activation fee to do that if you're not in the account. Never even cared to ask for my mom's ID to even check himself. I could tell from his vibe he did not want to help us so we left another location on harbor st. At that other location they were very welcoming and the associate there was very helpful in confirming that mom was associated with the account and no need to pay for an activation fee. All in all Chris was very Rude!! Do not got to this location on South Bristol st. read more

This place is super helpful. Sammy on the staff truly cares about people and went the extra mile helping me get a good idea. 10/10 for this location, great customer experience read more

Great customer service , Gerardo explained very good clearly fast and professional i recommended this version store read more

Verizon - Mobile Phones Near Me - Santa Ana, California

I was in there just now and Joe was so kind, helpful, patient and overall AMAZING!! I had a problem with getting my email to work. A person at another Verizon said "oh well." Going into this location and having Joe help me was truly a blessing. I was in such a panic and in distress and after a few attempts he got my phone to work. I would only go back to see Joe. I truly hope whoever is the manger, supervisor, area director to know what a truly incredible worker Joe is. He made my day. I thank him from the bottom of my heart. read more

Customer service horribel. I made an appt and still had to wait 20 min. Pedro is the worst with vustomer rep

Very rude and unprofessional Valaria and borna The other 2 gentlemen are so professional and friendly read more

Verizon - I have the worst experience with Valeria the manager and borna. They are so rude and lazy and wasting people time. - Mobile Phones Near Me - Santa Ana, California

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Carmen & Chris were terrific & very helpful today. They were able to answer all of our questions & get us on our way with the solution we were looking for. We highly recommend Verizon in Santa Ana at 3500 South Bristol Street. Thank You Chris & Thank You Carmen ! read more

The best customer service is when you don't need to explain profusely and shouting from the top of your lungs for a solution. I had 3 issues (billing, tech and adding a promotion). After 10 minutes of chatting, Josh M, assistant manager, helped me to reset my tech issue to get in my Verizon app and after reviewing my bill, he switched me to an updated plan that reduced our billing. He then asked Jeremy S to help with setting up Netflix/Max promo w/ Verizon. While doing all this, we all enjoyed a nice, fun and funny conversation among the 3 of us. Thank you Josh and Jeremy - really appreciate your awesome service, time, efforts and laughs. This store is really fortunate to have you both as Verizon reps! I am thankful you were the ones that helped me - Merry Christmas! read more

Aldo is the best!!! very honest and humble, helped me out with every question and concern I had. Will definitely recommend this store to everyone I know! Thanks to him and his team I left the store very happy with a new iPhone 16 pro!!! read more

Absolutely amazing service always taking care of their customer I would definitely be back here

Shoutout to Carmen for helping me set my new phone up and being so kind in the process.

Been a loyal customer for more than 3 years and I've been to this location 3 times already trying to give them the benefit of the doubt but all 3 times horrible experience even the manager has a attitude there isn't many Verizon's by my house but if you can just make the drive and don't come here ! read more

Jeremy did so good he helped me and my mom out with new devices. Come see Jeremy! He was really nice and he helped us out a lot. He was very knowledgeable. read more

I can honestly say I have had the worst experience with verizon in general but, this store has been extremely helpful and kind. Verizon lost my phone in transit (long story short) and my phone bill was high because they have been wanting for me to pay the amount of the phone which has since been found 5 days ago. I got an email stating it was scanned in and credited to my acct. Fast forward - everyday since 12/23 my phone has been shut off causing me to go in circles for 3-4 hours daily on the phone with random verizon employees in order to get it reconnected. Anyways, Monica the store employee at this location and the manager Joshua were extremely helpful and could see my documented acct as well as emails sent to me from verizon directly. Joshua spoke to financial services and they too gave him the run around but he told me to return today since Jan 1 was a holiday so that he and his team could further help me. My service has since been turned on and they truly were helpful. I cant say that I am happy with verizon but this manager and his employee went the extra mile to give top tier quality customer service. Thanks Joshua and Monica! I would give them full 5 stars but verizon itself 1 star if that ! read more

Went into this branch wanting to buy a new iPhone but had a few questions about trade-ins and fees. There were about 3-4 Verizon employees and one other customer. I started to ask my questions and the employee was dismissive and very short with his responses. He was also very vague with price breakdowns. I felt that I was annoying him with my questions so I ended up leaving. I decided to go the Apple Store instead. I received $70 less for my trade-in but their customer service was superior. They were very courteous, explained everything, and gave me exact breakdowns of different packages. read more

Needed to upgrade my phone and I didn't want to do it online since I ask a million and one question. I booked an appointment the next day. I arrived and was greeted right away even though both guys were with customers. I wasn't with someone until 10min past my appointment time. Bernice was great. She answered all of my questions and didn't seem phased when I asked if she could look up various models to compare ship dates or explain the whole payment thing. She was also very responsive to other customers when they walked in, making sure to check them in while she was waiting for my phone to receive a code or something else. I did not see her other coworkers do this nor did they do that with me when I walked in. Pretty sure she's superior with multitasking than her coworkers. The store did get busy while I was there. It seemed that a lot of people were coming after work hours. If you plan on doing the same, I would expect a 30 min wait. read more

Condescending and rude. I'd rather drive 10 miles than go to this location which is about a mile from where I live.

Terrible location, I had to drop off my iPhone and the guy behind the counter was super unhelpful and told me I had to do the most and return my phone, 0 customer service. I went to a different location and they helped me out and told me they didn't know what this guy was saying and got me set up to go. Avoid this place, bad people. read more

Went into the store to pick up my phone and Omar helped me out. I asked how to return my phone on 4/22. He said I can turn it into him to get my credit. When he gave me the paper it said $80 when my credit was supposed to be $900. I told him and he said it doesn't matter the price it's just for tracking. Now Verizon wants to charge me $900 on top of what I already paid for my phone. read more

What an amazing and phenomenal store to shop for all your cellular phone needs. Both Victor (store manager)and Hector were honest and literally went out of their ways to assist my elderly mom to get her new iPhone . Importantly, a little saving for my mom sure helps. Thank you, so much guys!!! It's a rarity to find people like you all! read more

Verizon - Mobile Phones Near Me - Santa Ana, California

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I had an issue on my bill so I chatted online, called customer service and no one but Val (the in store manager) made it right. Do yourself a favor and see her. She is so accommodating and truly tries to find a solution that makes her client happy. Again, thank you Val and Verizon for empowering your in store managers to make executive decisions. You can clearly see the difference in customer service here. On another note, online and over the phone customer service really needs work. They do not care about clients or find solutions, they take no accountability and simply direct clients to the stores. read more

Total clown show. They've wasted so much of my time due to abject incompetence. Today I need help quick, show up at 10am when the Verizon app, yelp and Google plus all show that they're open. Arrive and they're not open. They have a calendar printed out saying they're open at 11am today. Too lazy, indifferent and inept to update anything online...showing just how completely they stink at understand the customer experience Don't waste your time and don't give these clowns a penny of your money. There are plenty of well run Verizon stores within 10 minutes of this one. read more

I needed a new screen saver for my iPhone 8 Plus. Jeff greeted me very quickly and said he would check to see if they had one. He then suggested Best Buy in same shopping center so was able to buy one. Best Buy wanted to charge me so I went back and Jeff very nicely put it on for me! I really appreciate his service! Thank you Jeff!! read more

I really wanted to stay with Verizon Wireless as my carrier, but every time I have tried to stop by this store to get a few questions answered I am dismissed very rudely. I fully understand due to COVID there are some restrictions in place, and so appointments are needed, however if I am required to do all of the shopping online and can't talk to a human being, what is the use of having the store? We had an appointment last week 19-Nov-20. Upon arrival, we were turned away as we had not completed the plan renewal online. We had SO many questions about the new plans, new phones, 5G, etc. When we tried to ask the questions the gentleman at the door interrupted us and told us to just shop online. We left, looked up alternate options and decided to cancel our Verizon plan once and for all. If you are considering getting an alternate carrier, I encourage you to go elsewhere. I personally switched to T Mobile and have had no change in service since my change, and received the BEST customer service. Goodbye Verizon... (and if you are leader at this store or on the corporate level, please please please know the staff we encountered at this location was some of the worst customer service I have ever encountered). read more

I never leave reviews but Valeria C. was so amazing I had to. I went in to switch my phone from AT&T to Verizon and something happened where it stopped working in the middle of transferring the eSIM. I was already home so I went back to Verizon and realized the store was already closed. I sat outside Verizon to chat with an agent since I was connected to wifi. Valeria saw me and immediately started helping me even though the store was already closed. She went out of her way and assisted me on her own time. I felt so relived after she helped me fix my phone out of the kindness of her heart. Thank you Valeria!! read more

Thank you to Kha helped me out immediately and was very detailed. Made sure I understood and explained everything very clearly. I appreciate workers like that very much. Thank you Kha read more

Theft and treating. The sales man is the thief and the manager don't know how their system work

I've been a die-hard verizon fanboy FOREVER, i've always gotten pretty good service at the stores but i was somewhat dissapointed. I walked in- no greeting nothing looked around lost.. said.."hello?.. is there a line..? or... what?" guy comes around with a tablet and puts my name down wait was definitely LONG compard to normal (not sure exactly but definitely longer than the other stores) was helped by a lady, who wasn't the nicest in the beginning but got nicer as we talked, and she definitely got more helpful as time went on so I appreciate that. I usually go to the tustin stoer in the district and the staff there is AWESOME, nicer, and quicker to respond. read more

Should be pretty simple to upgrade a plan and get a new phone, right? Apparently not. The guy we spoke to on the phone was nice enough, knew what needed to be done, and also arranged for a time to meet. We figured we'd be in and out in about 10-15 minutes and I'd have a shiny new iPhone 5s. But alas, it all went south as soon as we walked in. Michael, our rep, looked up the plan and was confused about what we wanted. Hey, we just spoke to you earlier today. How are you now confused? Then he just stood there for 10 minutes determined to be right about whatever what going on in his head but then decided customer is always right. Um, yeah. If the customer wants something and you're getting a commission, just shut up and do it. Why are you questioning anything??? Then he said we couldn't do what we wanted to do. Do you not want to get paid or something? Instead of figuring out whatever the issue was, he just looked us point blank in the face and waited for us to make a move. Ugh. An hour later, after a manager stepped in, and we got everything cleared up - I got my phone, we changed the plan around, and left for a late dinner. Wtf? It shouldn't be this hard to upgrade and get a phone. Just do what the customer wants and everyone will be happier in the end. read more

Absolutely loved my experience here once I walked through the door. My boyfriend lost his phone and after coming through with his new IPhone, Verizon Rep, Kha, took him with a smile on his face. Kha was able to switch out his SIM card from Apple and put in the correct one, educates my boyfriend on ways to optimize his cell plan, AND was overall just a good conversationalist. Very welcoming place! read more

Verizon - Getting set up with our new phone - Mobile Phones Near Me - Santa Ana, California

Small location means small staff which means long lines. If you're not able to get in right as they open, or on a random weekday, have fun spending twice as long as you planned inside the store just waiting for someone to help you out. I know people complain about service for all cell providers so this is not a knock on Verizon but just on this particular branch. I really wish it was a larger store where they could handle the amount of volume of customers that a cell company would bring in. The employees here are all very friendly and have always been a great help, but I just can't stand spending so long waiting around just to get to that great help. read more

Felipe and Richie handled it everything amazingly. They saved me over 1000. They spent a hour past closing helping me close and helped baby sit my 2 year year old daughter. This is my new location! read more

My husband traded in his old phone for an updated iPhone at this location a few weeks ago. This afternoon he received correspondence from an associate named Hector requesting his four digit lock code. Why would an associate be contacting a client from his personal cellphone? Completely unprofessional and a total misuse of privileged information. Unacceptable. read more

Verizon - This conversation between an associate and a customer is extremely unprofessional. Misuse of privileged information. - Mobile Phones Near Me - Santa Ana, California

Staff was so helpful and knowledgeable, thank you Rudy for taking the time to explain so much to us and help answer any & all questions we had! We appreciate your time and patience read more