I had a GREAT experience at this location.
Initially I was looking to purchase a Boost mobile hotspot device, the new Coolpad Surf, because I wasn't able to buy it online. So I started to call around to different locations asking for availability and while the other stores had none in stock, this store's listed number led to a fax machine. I took that as a sign that the device might be in stock, but turned out when I got there that it wasn't.
The friendly lady that helped me though - was very understanding, and took the extra effort to try to find a retailer (like Target, Walmart, Best Buy) who might carry the hotspot device. She initially tried to see if she could order it herself, but that option wasn't available.
While I left the store without being able to get the device, I did leave satisfied as the associate did all she could to see where I could buy the device, or whether she could order it for me.
This is an example of great customer service and trying to retain business, instead of simply saying they didn't have any in stock. read more