I have been a Verizon customer for over 20 years, and my experience at the Verizon location on…read moreChapman Avenue in Orange was incredibly disappointing. I purchased my new iPhone 17 from Christopher at this location on July 3, 2026. During the first week, I noticed that the phone was getting extremely hot. Because it was brand new and otherwise working well, I unfortunately assumed it was part of the initial setup process and did not immediately return to the store. Fast forward to Saturday, September 5. My phone suddenly would not charge, connect, or function properly. It was also becoming SO hot that while carrying it in the pocket of my scrub pants, I had to remove it several times because I was genuinely concerned it could burn me. I made an appointment at this Verizon location for after my hospital shift. I was working in South County and even left my shift early so I could make it to my 5:00 PM appointment. When I arrived, the two employees were assisting other customers, so I waited. While waiting, I repeatedly heard them telling customers, "We close at 6," making it very clear that closing time was their priority. I was finally helped around 5:30 PM. I explained everything that was happening with the phone, including the excessive heat and the fact that it was no longer charging or connecting. Christopher immediately told me that I "needed to get there before 3 PM." This made absolutely no sense considering I had made an appointment, arrived before closing, and the store was open until 6 PM. He then told me that every carrier would do the same thing--T-Mobile, AT&T, etc.--because it was a warranty issue and that I would need to go to Apple. I explained that I also have insurance coverage through Verizon. Again, I was told that "it's a process" and that I needed to have come in before 3 PM. My biggest issue is not simply that my phone malfunctioned. Electronics can have defects. My issue is the complete lack of effort, concern, and customer service I received when I came back to the store that sold me the phone. I purchased this phone from this location. I made an appointment. I rearranged my workday and left my hospital shift early to get there. I arrived while the store was still open. I explained that the device was becoming dangerously hot, and instead of someone taking the time to help me understand my options or assist me with the next step, I felt like the priority was getting me out of the store so everyone could leave at 6 PM. After more than 20 years with Verizon, this is absolutely not the level of professionalism or customer service I have come to expect. There are other Verizon locations in the area. Based on my experience here, I would HIGHLY recommend choosing another one.

My husband's iPhone had "SOS" in the upper right corner and calls weren't going through. A…read moresalesperson here told him he had an old phone and needed a new one. Didn't try to address or fix the problem, which was a Simcard problem. A Google search told us that before going to this store. We went to another Verizon store and it was fixed in 20 minutes, including a short wait. So this Verizon store was subpar and unprofessional in my opinion. One star is one too many.

Absolutely Terrible! They are always having outages, they…read morehave zero technical support! I possess more knowledge than any of their IT Employees. You call to report an issue and their response is "we don't have an ETA on any type of fix" I have lived many different places, and had many different service providers. They are by far the bottom of the barrel! I wouldn't wish this company on my worst enemies!!! Sad that they treat people this way...and don't even get me started on their overall upload/download speeds! I could get a horse & buggy message faster than their service.

It seems the fault was with the phone company AT&T . The cable that brought the signal was bad and…read morethey were in no hurry to replace it. Since the cable has been replaced I've not had any outages. I give them four stars for now.

Wow that's all I have to say this store is pretty amazing. It has good people that take care of you…read moreand make you feel very welcomed all the time. There is plenty of parking and a Michoacana next door so I can get ice cream while they are transferring my info. Amazing store Simply put amazing and incredible

I can't even give this place a star. After waiting like 10 minutes watching this guy ignore me.. I…read moretell him I need some help clearing some possible virus off my phone. He doesn't even LOOK at my phone and tell me I have to buy a new phone!! What a lazy jerk! Found another boost mobile and he proptly fixed my issue and got a tip from my boyfriend. I will refer the 800 South Harbor Boost to everyone... This Boost on Bristol is NOT worth your time!!!

I've been coming here since I was a kid. Sam has always provided me with great service.read more

Bring the 14plus iPhone here broken. "my bf phone "Front and back they fix it for 325$ came back…read morewith different lcd not working WiFi and it always turn off then on turn off and it's overheating. They should give heads up if it can't fix " so we shouldn't just pay for nothing.. useless It's unusable can't work they should know. To help non refundable money thanks a lot.

Kevin and Edgar are cool. They're always down to help me with all my mailing needs and questions.read more

I went into this store and the staff named Kevin is very helpful. He went above and beyond for my…read morereturn of pendant lights. He helped me with my transaction to be smooth with just QR code and he printed the return labels for me. Pleasant persona as well. Been using this shop for notary as well and never had any problem or long wait. High recommended!

I visited Sunset Cellular with my mother in law to replace her old iphone 7…read more The store is quite small, but the employee there by the name David assisted us from the beginning until the end kindly and professionally. I've been to many many different cellular stores, and by far, David was an exceptional employee who provided the best customer service and results for myself and my mother in law. David kindly helped me find a current promotional deal at Verizon for trading in Iphone 7 for $460.... Where can you get $460 for selling iphone 7?! No where~ Unfortunately I wasn't able to reset the iphone 7 because the phone wasn't mine and I completely didn't have access to resetting the Apple ID and password. Luckily, David gave me some suggestions and advised me to contact the Apple contact support, and after doing that, i was able to completely erase the old iphone and reset it! After resetting the iphone 7, i dropped off the phone to David, and he processed the trade in process for me and shortly after a week, I received a confirmation email from Verizon that they received our old iphone 7 and they are processing the trade in value as $460! Yessss! this old iphone 7 is worth $460?! Thanks Verizon :) I'm glad I was able to search and find David at this Sunset Cellular. They are Korean based small business, and majority of the customers are Koreans who do not speak English. So if you have parents or family members who are Koreans and needs help regarding any Verizon mobile services concerns, I highly recommend Sunset Cellular. Also for heads up for the owner at Sunset Cellular! I hope you are paying Mr. David well. He is an exceptional employee! I honestly thought he was the owner since he had such knowledge and provided exceptional customer service :) Thank you David for all your awesome help and I'm happy to be getting $460 trade in credit for that old iphone 7! :)

Super friendly and knowledgeable…read more My family and I recently switched over from Sprint to Verizon with the help of my friends at Sunset Cellular. It's Korean owned but they all speak English fluently so no need to worry about language barriers. They have the newest versions of iPhones and Samsung phones. They also sell chargers, cases and screen protectors. They're located in a small plaza in between stores. If you're unfamiliar with the area it can be easy to miss.. so look for Hanmi Bank cause it's behind it.