I would highly recommend youbreakifix. Patrick is most definitely the guy you want to talk to. He goes out of his to help. He is knowledgeable and friendly. He explains things in an easy to understand way. I've gone to get my phone 2 other place before coming here and let me tell you that was a mistake. You won't regret coming here. read more

My Pixel developed a swollen battery while still under warranty. The expanding battery pushed against the screen, causing it to bend and display lines. I took it to this authorized Google repair location expecting to discuss my warranty options. Instead, the staff repeatedly told me they could not repair it "per Google's guidelines." I kept asking clarifying questions, because it wasn't much of an explanation. Why wouldn't a swollen battery be not not covered, I never received a clear explanation beyond that same repeated statement. What made the experience especially frustrating was being told immediately afterward that they could repair the phone out-of-pocket for around $500. This left me wondering: if the phone is physically repairable, why is it ineligible for a warranty repair? Whether there is a legitimate policy reason or not, no one explained it to me. I also asked for documentation, such as a diagnosis, notes, or any paperwork I could review later to discuss with Google directly. The staff refused to provide anything unless I opened a paid repair ticket. Since a $500 repair was not economically reasonable, I declined. I left with no documentation, no clear explanation of the diagnosis, and no guidance on my next steps. My disappointment is not that they could not perform the warranty repair if Google's policies genuinely prevented it. It is that I never received a clear explanation and left feeling dismissed rather than helped. read more

Total crooks. I innocently walked in today because I was having trouble charging my phone. They took it in the back for 10 minutes and then came back out and stated that I needed a new charger port. I asked how much? They said $299 but if I join their "plan" only $99. This made me suspicious because it sounded like a sales pitch. I looked the problem up on YouTube and found it might just need a little cleaning. I took a tiny needle and scraped it around inside the port and then tried it. Well what do you know. It works perfectly now! read more

Really great service getting my two kids iPhone 16 screens and glass repaired. Highly recommend getting your phone repaired here read more

ubreakifix by Asurion - Mobile Phone Repair Near Me - Fullerton, California

Had a good intake. Fumble on the closure though. Was expecting a more seamless interaction. Got the text my item was ready and came to a long wait and lackluster service. Was also told they were understaffed and only one person working, but you could hear staff in the back of the store. Seemed a little disorganized for the structure they project when initially going over things. Also, had a pending item they were going to check with the repair I had done, and it seemed like the staff had no team communication between shift changes or responsibility hand off. read more

Daniel gave great customer service and fixed my phone quick! Communicated well and was efficient - would definitely recommend! Thanks, Daniel! read more

Really recommend! Daniel is a expert. They always make sure I get the best help possible

I am really upset leaving this store this morning. i purchased a screen from them which they told me was under warranty. The gentleman who assisted me assured me if it malfunctioned they would replace it. Well, it started malfunctioning a few weeks in after the replacement (I got this replaced in Oct 2025). I called them and they said I can bring it in if it keeps happening, I tried to wait it out because it would happen sporadically (when i use the keyboard, it would type random letters I never pressed and I would be writing out a text and it would erase my whole text as though i hit the "undo" button). In these last few weeks it's been worse and it's even called people when I am simply trying to text them... I really needed to get it fixed because it's affecting my work. I took it in at 10am when they opened, the gentleman said he would run tests and if it continues to have issues they would fix it. Perfect, sounds reasonable to me. He told me it would be about an hour or so. I went to do a few errands and never got a callback, I left them my work line to call. After an hour and a half (11:35am), I came back and there was another gentleman who came out and told they cannot replace the screen or help me because the phone is damaged with a scratch (see attached photo of scratch, again this is not a CRACK and a small scratch). Never was I told a scratch would affect my warranty. I am so upset because not only was I not given this information, they had me out for an hour and half when they could have looked at the phone when I first brought it in or called me and told me they couldn't help me. This is seriously so misleading and upsetting. Why couldn't anyone call me and tell me before I wasted my time waiting for them to reach out to me? I am providing a photo of the scratch that voids my warranty and as anyone can see, it's not a significant crack or else, I would understand how this might affect the keyboard. I took this photo immediately after leaving the store. In addition, the scratch is at the TOP of the screen, how does this affect the keyboard located at the bottom? I am including a video I took of the phone glitching when I am texting so management can see what I am referring to. I am extremely upset and need this to get to management and I expect a full explanation please. read more

ubreakifix by Asurion - scratch that voids (top right) - Mobile Phone Repair Near Me - Fullerton, California

They stole my sd card. Sd tray and s pen. Never called back or gave it back. He came to fix my screen but took my sd card s pen and sd tray

Went in to get a screen replacement that is covered under Google's Extended Warranty for a known issue where the screen turns green. https://support.google.com/pixelphone/answer/15009955?hl=en The employee took my phone to the back and when he returned came back with a deep scratch on it phone and said that due the scratch they could not complete the replacement. I have photos of my from that very morning in order to document the Green Screen issue with Google and there is no scratch on it. So the employee, in order to not do the repair under warranty, scratched my phone. If you go DO NOT LET THEM TAKE YOUR DEVICE TO THE BACK ROOM!! Have plenty of photos/videos of your device before entering the store. read more

Their customer service is polite, but that's about the only positive thing I can say. When it comes to honoring manufacturer warranties especially Samsung warranties they're completely unhelpful. Instead of assisting with valid warranty claims, they immediately try to upsell you on out-of-pocket repair costs or push insurance plans through their own company. While waiting, I witnessed two different customers arguing with employees about poor repair work and lack of follow-through. That was a huge red flag for me. Overall, I would not recommend going to this business for any warranty-related service. If you're looking for a place that stands behind their work or honors manufacturer agreements, this isn't it. read more

I took my Nintendo Switch in to replace my LCD display. After I received my Switch back, I noticed there are now particles and dust inside the screen all of a sudden. Evidently, it was not cleaned well during the repairs. I attempted to take it back in to ubreakifix for them to remedy the issue, but they informed me that I would have to make a new claim with the Asurion plan and that they were not responsible. They are responsible; the particles are within the LCD display/touch screen. Asurion refuses to cover the damage which was done by their own shop, because it "falls outside the coverage period." The shop does not take accountability because they seem to believe they can make more money through a claims process. Do not fall for their Asurion model pyramid scheme. The repair was shoddy, and the experience was terrible. read more

Amir quickly diagnosed a problem with my phone and fixed it while we waited. He was helpful to answer other questions and explain how to avoid future problems. read more

Horrible service. They upsold me into buying the membership but ended up ruining my phone instead. Now they said too bad, that I should buy a new phone. Avoid this place and do not buy the insurance. It is a scam. They will ruin your phone!!I went in for a malfunctioning screen on a Samsung Flip 5. The original quote was like $290. The sales guy upsold me to the Asurion plan and said for $58 more and $30 a month, he would also install a new battery. My original battery worked fine, but I went for it anyways. As the sale guy put it, i would have a new phone. The new battery would only last 3 hours, vs my original battery that lasted over 20 hours. I made several calls. Final i went back to the store, only to be told by an employee who only told me his name as Patrick, that they did not have batteries in stock, and that they would need to order one, and that once ordered, they arrived in 5 days. But before they could order a battery, they needed to test it. Patrick said I needed to leave the phone, and they would test it in 3 days. I told him that was absurd. Who can be without their phone. I asked if I could make an appointment, and he said no. I asked him if I could drop off the phone tomorrow, and he said the 3 days start from when I drop off the phone. Then I asked if i dropped of my phone, and then picked it up when they closed, and proceeded to drop it off again the next morning so I would not be entirely without a phone. Again, he said no. After much confusion, I had no choice but to drop it off. Within 3 hours, Patrick called me to tell me the phone was ready and that they replaced the battery with a new one. I was skeptical, and upon inspecting the phone, you could tell it had never been opened. The battery continued to die after just 3 hours. I went back to the store again and told them the battery was still dying early. Patrick told me that they would either replace the mother board or get me a new phone, but that I needed to leave it with them. I was travelling for a few weeks, starting the next day, so I decided not to leave the phone, and told Patrick I would drop off the phone when I came back. Today I went back to the store, and Patric said they do not replace mother boards, and there was nothing they could do for me, that I needed to buy a new phone. I tried to explain to Patrick that this was unacceptable, and that I never even wanted a new battery. I reminded him that my mother board worked fine before they changed out the battery. He just kept telling me there was nothing He could do. He was pretty rude and just kept grinning all the time. read more

Dishonest business that doesn't respect your time. I called for a quote to replace a battery for my phone and they said they had a promo for $65. I asked to proceed but they said I had to go in in person to start a work order. So I took time out of my day to visit and they had one person working there with one customer in front of me. I waited about 20 minutes to be helped and the guy told me I had to join their service plan for $40 a month with a minimum of two months, so $145 total. Their normal price without the "promo" is $150. Could have been upfront about the cost on the phone but basically lied about the price just to waste my time. I asked around local repair shops afterward and they all quotes $50~$60. Never coming here again. read more

Came in to get my phone fixed did a claim through my carrier only have to wait till the next day only because I came in close to there closing time but other than that they r usually pretty quick with there repairs thanks to Daniel read more

This place is a joke. They find the smallest thing to tell you that the warranty won't cover the problem. I was there for 10 min and they had the same speach for 2 other customers. Then they immediately give you a quote for out of pocket. Which usually cost half the price of your phone. You think they are after your best interest. It is more like they make money with our without warranty. Pretty big scam best to just wait for an upgrade or buy a cheap phone until then or better yet buy a refurbished phone Amazon or eBay until you can get a brand new one. Be warned they even have sign posted that parts are not guaranteed original and may void manufacturers warranty. read more

We took my husband's Samsung Z flip phone to this place to get the screen fixed. They fixed it once for $400 (when we were giving the money) and told us that within the year if it happens again, it would be covered under their warranty. After a couple of months. The screen stopped working again, and we took it to them thinking it is under warranty and they will be able to fix it especially when they had the part to begin with. We took our phone to them and they said that they are unable to fix it because of the outside scratches on the phone and they did not honor their warranty. They did not fix our phone. We had to transfer data from our broken phone to a new phone, but we were unable to do that and I lost a lot of business and a lot of clients information because of their in flexibility of not fixing our phone. You should avoid this place as the plague it is the worst and the people working there as well. read more

ubreakifix by Asurion - No scratch either - Mobile Phone Repair Near Me - Fullerton, California

I went in to get the joy stick drift fixed. They don't tell you but anything they take in is $140 minimum. I might as well buy new controllers plus accessories for that price. Should have price info on their website instead of waisting peoples time read more

Amir was able to install my screen protector thank you will be back for next one at free of charge. He was super helpful and nice

Gus was so helpful! You guys I walked in here with an absolutely cracked and what looked like destroyed phone. He provided details as to what I needed, but also said he couldn't get the parts. Any other person would of just said, "sorry, you're out of luck, better luck next time." But Gus, showed me what I needed and helped me navigate resources to get what I needed. Once I ordered what I needed, he fixed my issue of data retrieval within an hour. One of the better IT customer services I've had in a long time. Thanks Gus! read more

John was very helpful and efficient. Walked in and walked out in a matter of minutes with a repaired iPad. Thank you for fixing my iPad on spot. read more

employees is rude and completely disrespectful and friendly - all i was there do drop off my computer bud they male you feel like there just scammers and waiting to rip you off- beware i don't anyone should be going here Im officially call grievance to asurion. shame on the staff read more

I never leave any bad reviews ever !! However I'm a very unhappy customer well was a customer now I should say it. I had a great experience the first time. However I dropped off one of my sons blue tablets no scratch at all when I retrieved it they said it was fixed but how would you know it was fix if you replace the charging port then turn it on to see if it works instead of returning the tablet back to me with 3 scratches on it and then when I called they acted like it was turned it that way and it wasn't my son is 3 by way if it was a older kid I can see them breaking it but not my youngest son. When I called to make a complaint they acted like it was my fault but it wasn't when my husband went to retrieve it it was even more cracked then before probably because they didn't like how I was right and they were wrong on their end. I will provide video proof of how more broken it was. I normally don't care if something happens to be in a place of establishment but don't mess with my kids is another story, also when dropping off my tablets !! They were unable to find them couldn't find me or my husband number ridiculous I called two times to find my kids tablets. Update as of now one of my kids charging ports no longer works after it was replaced. So now instead of taking my back to get fix I would just buy a new one since this experience left a sour taste in my mouth to trust any future technicians to fix any of my electronics anymore. read more

ubreakifix by Asurion - Mobile Phone Repair Near Me - Fullerton, California

Daniel helped me with my Facebook account, very friendly and helpful! Highly recommended

Brought my laptop in & recieved the best service from Stephanie. She was very patient (im not Computer savvy) and professional with me. She explained all my options and kept me informed throughout the repair process. Highly recommend this shop and ask for Stephanie read more

Brought my PS5 in a few weeks ago for repair. Was quoted reasonable price and about 5-10 days. Console was done in about 4. Worked perfectly. Would recommend again. read more

Jorge and Sam at the front desk were both super helpful. They were patient, friendly, and helpful! I had so many questions and needed some time to decide and they were so understanding! They helped me with all of my questions. My phone screen was replaced within 1.5 hours. It's been a few weeks and the screen is working great. I had a great experience! Tip: You might want to call and ask if they have your phone screen available before going in to get a phone screen replacement. read more

Sam and crew were amazing! Fixed my phone beautifully and delivered when they said they would. Thank you!

Beyond impressed by the service here! I came in to repair my broken screen and they replaced it in literally 10 minutes. The only thing I had to make sure to do for my iphone was disable find my from settings before coming in to the store. In the directions it says it needs to be off for at least an hour but it still worked when I turned it off 30 minutes before coming into the store. I also didn't need to pay a dime because my phone was covered by Asurion with verizon so it was really fast, easy, and great service! 10 minutes... that's crazy! Thank you! read more

Horrible customer service here. I took my laptop to get it fixed and they had me sign up for Asurion to help reduce the cost of the repair. I paid for the membership and then was told that they were unable to fix my laptop. When I requested my laptop and charger back they could not find my charger. They attempted to give me two older looking chargers thinking I would be okay with this. Then the tall guy began to get upset at me for requesting my item back instead of just taking one of the old chargers. I guess if they are smart they would label our items before losing them. read more

Great service! I came in with no appointment and they were able to help and fix my phone quickly!

ASK FOR GUS!!! He took care of me as a walk-in whilst in the middle of helping 2 other customers and outright refused to take payment until AFTER he successfully fixed my phone. Thank you, Gus! read more

DO NOT TAKE ANY DEVICE THERE FOR REPAIR: I was sold ASURION for my new computer because after transferring from my old computer my new one two much space was used and may have some junk the background. I made an appointment for the next day (Tuesday) T 10am, I arrived on time and as I was struggling to get my computer in the door when two people walked in before me and so I was left standing around while they helped walk ins before me with an appointment, so making an appointment with them means nothing. They said that the service was not covered I showed him the paper stating it was covered by Asurion, He took my information and said it would be ready in two days, and they would call me. On Thursday I went there since they said it would be ready. NOT READY! Said it would be ready in two hours, since it was raining heavy, I did not return on Thursday. I called on Friday (now 4 days) and after a long hold on the phone (they were having trouble locating it) I was told it would be taken care of when it came up in the queue. But, I was welcome to come and pick it up because they had no idea when it would come up in the Queue. All in all DO NOT USE THEIR SERVICE. read more

Great customer service. Very helpful with everything. Went in with no appointment and was quick to help and explain everything. Would recommend read more

I took my Pixel to this shop to have the screen replaced because half of the screen was not picking up touch. After I picked it up and took it home I removed the "opaque" protective sticker that they left on the screen and found a dead black spot and a horizontal line running across the screen from it. I was told to take the phone back have it fixed again because they have a 1 year hassle free warranty on their repairs. They flat out refused to replace the broken screen, claiming that the issue with the screen was not covered in their warranty and they claimed that I was the one that caused the damage. I explained that I expected the screen to be replaced per their warranty on their website, but the rep said that the site was not accurate because they are a franchise?!?! All I did was take the phone home and remove the protective sticker and found the dead black spot of the screen and the horizontal line running through the screen. I did not have a new screen protector at the time, so that is why I left their protective sticker on it to take it home. I explain to the rep that the only thing I did was remove the sticker and found the new screen to be defective. When I asked to see the details of the warranty, which were not explained when I picked up the phone, they said that they don't have the policy in writing to prove to me that the issue was not covered by their warranty. The rep made me and my wife feel like we were trying to scam them, which is ridiculous because I was the one that ended up paying for a broken screen! They also said if you want to repair the screen you need to pay it again. DO NOT take your Pixel to this shop!!! This place is a scam!! This is a franchised store so they don't follow what their official website say. Just ship it straight to Google, it will be cheaper anyways. read more

ubreakifix by Asurion - Mobile Phone Repair Near Me - Fullerton, California

John was an awesome help. Appreciate the customer service. This place is wonderful with the customer service & fixing your screens.

Took my PC to get a dead port fixed. The guy that helped me was way too pushy with their monthly deal and when I refused he had a pretty bad attitude for the rest of our interaction. I told him what was wrong and he still charged me a diagnostic fee and told me that I'd get a call in a couple of days. It took almost 2 weeks and 2 follow up call from me before I went back to just take my PC back from them. When I asked for a refund for the diagnostic fee he flat out said no because he "diagnosed it" and told me exactly what I told him the first time, that it is a dead port. I've been coming here for years and now I'm never coming back since they seem to be scamming people that don't buy the monthly membership thing. read more

I had a problem with my phone charger and Ricardo fixed it very quickly. Because the problem was simple he did not charge me. I appreciate his honesty and would definitely go back to them if I ever have problems in the future. read more

Brought my iPhone 13 Pro for a screen repair, it was ready to go within an hour. Quality work done efficiently and professionally. 10/10 read more