I took my Laptop in to have the left hinge repaired on a Monday afternoon; they had it back to me…read moreby Tuesday afternoon. Very helpful & fair on the price to repair. I would use them in the future if I needed help or repairs with any of my devices. SH

My husband dropped his phone in the pool and the next day we went to get a quote with Sean, they…read morefixed the phone in less than an hour. Great, friendly, and quick service. Very efficient and useful we will be coming back. Thank you for the easy and smooth experience.

I cannot recommend CellSpot - Tustin enough !! They are the best team of the most kind people who…read morego out of their way to try and fix whatever issues you might have with your devices. They are not only repair geniuses but in my opinion they are affordable and incredibly efficient. I was in and out within 10 minutes. While there are many options in the area to choose from I would say that you truly can put your trust in CellSpot - Tustin and they have found a loyal customer in me !!

Very professional people do a great job never over charge and efficient…read more I have been going here for years

I was treated horribly. The attendant was clearly upset that he had to assist me…read more All I needed was a new Sim card for my IPad. Sprint over the phone already told me I could get one because my name was one of the names on the account. Maybe the first worker had it wrong but this employee looked up my info and said take a seat. He just sat there and didn't do anything. He looked over at his colleague in the store like he wanted to ask her a question on what to do. But she was busy with a client and taking forever. So finally after the employee realized the other employee was not going to finish anytime soon, he just said I'm not on the account. Only the primary on the account can order a new Sim card. I said ok can I please have my dad put in the order via factime or the phone and the worker said no. That he has to physically call. I don't know. This all seems really suspicious. Just wanted to warn everyone here about the customer service

Had an awful experience trying to buy an iPhone here a few months ago…read more The manager was this bald headed guy with glasses. I can't remember his name, but I know he's Cambodian based off his name tag of what language he knows how to speak. You could tell he had extremely lost his patience by the time it was our turn. He had been helping the family before us and they were taking their precious time; I understand how that could be annoying but you don't take it out on the next customer you're trying to help. He was incredibly cold with us and would barely make eye contact with me when I asked if there were any deals going on and how much it would cost if I were to add another line. I'm on a phone plan with my mom and it's a great deal at $60 for two lines, unlimited data and texting. My mom was in need of a new phone too so I needed to know if they had any deals going on if I were to buy two phones with them but the manager was the one that told me there weren't any, apart from maybe adding another line. He did the math to help me figure out if it would be worth it versus the one we have now, but he had such an unfriendly disposition it was off putting. It felt like we were a complete waste of him time and we hadn't been helped more than three minutes yet. I told him I needed to call my mom and discuss what she wanted to do since there weren't any worthwhile deals. So I kindly stepped away so the next person could get helped. When I came back, we got the same manager but again me being kind, I thought there was another family in front of the line so I pointed at them. And the manager just didn't say anything, didn't smile, all he did was shake his head no and gestured for us to come to his counter. In the end, I told him I'd just like to buy the iPhone 13 and for some reason he couldn't help us with the transaction, he ended up having this nicer lady come help us (sorry can't remember her name). She was hispanic with long, wavy brown hair, waaaay friendlier. But what pissed me off the most was that in the middle of her trying to help us, the manager had interrupted her and asked if she could help this other customer who'd come after us, order a phone case for them. I didn't understand what was so important that it couldn't wait. Especially given the fact that he should have known we had already been there two hours and still haven't left with a new phone yet. You would think the prospect of a customer buying a new phone was more important than the purchase of a phone case. So we awkwardly stood there while she helped the guy with his transaction, and just couldn't believe the audacity of this customer service lacking manager. She had apologized to us several times but it's not like she could do anything. I had a way better experience at Best Buy. Was literally in and out of the door within 20 minutes. And as an added bonus, the phone was way cheaper there. I ended up canceling my order with T-Mobile. Just not worth any of that wasted time and energy.

I had a non-scheduled meeting at this factory owned Verizon store and met with Kha. Kha did a…read moregreat job giving me a fast quote on the new phones I was looking at and was super patient. Kha gave me his number and I checked later that day to see if he was going to be in the next day. I showed up, Kha was there and he patiently gave me another quote and was able to get me a better deal than I was originally quoted. Kha said I'd love him (platonically of course) and he ordered the phone for a few day delivery and it showed up the next day at my house no extra charge (what is that?). Kha also said he'd help me transition from T-Mobile if I didn't understand the conversion (super nice). The only downside is that the Verizon phone instructions left a lot to be desired but I eventually figured it out.

Don't bother ever going into a Verizon store. All they do is push you to do it online anyway. I…read moretook the day off (and paid for dog daycare) to go to a Verizon store to get a new phone since the one I bought, not too long ago mind you, gets hot & doesn't hold a charge. The wait is ridiculous and we were told to just do it online anyway. Why do you even have stores then? The customer service is not caring about the customer at all in my opinion. This review is going on the 2 stores I attempted to visit today.

Not what i was expecting, but in a good way...I decided to go into their store to exchange an…read moreinternet modem. When I walked in, their store reminded me of tmobile. About 10 people waiting to be served and 3 workers. I thought to myself, we'll this is going to be a horrible experience and expected an hour wait time. To my surprise they did everything right that tmobile does horribly wrong. 1. They have a kiosk that lets you sign in so you're not just standing there waiting to be helped. 2. They have couches and chairs that are comfortable to sit in while you wait 3. My wait time was less than 5 minutes.and I was done in a few minutes after that. Fast service. Well done! 4. The staff that assisted me was very friendly and knowledgeable. He informed me about their mobile promotions and didnt try to upsell me. This is what I liked the most. I felt free to ask questions without the sleezy upsell tactics. After this experience, I am genuinely interested in switching my mobile provider. Nicely done Spectrum!..... Now if I can only trust that your pricing won't skyrocket after the 1st year of service. This is why we discontinued our cable sercice... trust is a hard thing to earn and easy to lose.

Where's the zero star button? I just walked out of this…read morelocation feeling disappointed and somewhat confused. Are people working there trying to sell or scared off customers? I walked there trying to find a new phone but the guy helping was low energy and had zero customer service knowledge. I ask for prices to see if I can find a good deal but this guy was just too tired or unhappy with his job that he just told me some numbers and stand there with no more information or interest of helping any longer. This experience killed my interest of coming to the stores and purchasing my new devices. Please hire people who really want to work. With real customers service training.

App has apparently unfixable glitches. Changing names on a second line is not possible by customer…read more It can be accomplished over the phone but the change doesn't appear on the app. If they mess up transcribing your initial application, again it can only be fixed by phone & again the app won't show any change. TECH CANNOT FIX THESE ISSUES. Even after 4 calls, 10 days, and hours on hold, issues not fixed. Not a confidence builder.

Okay so we left t-mobile because we had horrible experience after experience. We went in to get…read moremore information to cancel, and expecting pushback. I went in twice the first time a female helped and I can't remember her name but she was so friendly and helpful. She came to check me in and I told her I just needed a transfer pin. She said I can just do it on the app and gave me a few instructions. So juice and helpful. Then, only one phone transferred. We went back. Jairo helped us for nearly 40 minutes. He was so nice and helpful. He said he was going to help us make sure everything was set up properly with our new service provider and helped troubleshoot issues. He helped us with what we would need after too. He was so nice! If we had that experience every time we needed something from t-mobile we might have stayed. Thank you Jairo!

They were super friendly, professional, and fast. Had my screen repaired in a timely manner & it…read moreworks great! They happily accommodated me coming in an hour early for my appointment and were really kind. Thank you!

These guys are great! Knowledgeable, reasonable prices, excellent customer service. I will…read moredefinitely use them again.

Promt.very professional, very knowledgeable. And pricing was…read morecompetitive. I recommend him to all of my family.

Gonna give hector the benefit of the doubt he deserves his recognition he went above and beyond and…read morerepaired my PlayStation saved me some money check this place out!

I had wonderful service from customer service support to…read more technical support . After about a week of glitchy internet because I have a very old modem and router , I had not replaced since 2020 , George was so kind and sent me Cesar in no time who arrived within a couple of days . I am mildy disabled but the process was still fun and easy peasy ! You can easily track the status for when your technician will arrive . And I got credit for the days of service missed . Thank you so much Spectrum , especially George and Cesar , and I forgot the nice girl too who gave me the promotion this year she was fantastic too . So far I am very happy with the speed ! Would highly recommend Spectrum . Happy 4th everyone !

Definitely not ideal. Spectrum permanently broke my account to where I have to physically come in…read moreto pay my bill every month, taking hours sometimes just to pay my phone bill. What a disaster.