My husband broke his screen the morning of 6/2 and was able to get a quote and fixed it by the…read moreafternoon. Great quick service, would recommend again.

Good place, we took 2 computers to get clean and they job was fast and very good, the computers are…read moregood to go again and clean. It was not so expensive less than $80

I was treated horribly. The attendant was clearly upset that he had to assist me…read more All I needed was a new Sim card for my IPad. Sprint over the phone already told me I could get one because my name was one of the names on the account. Maybe the first worker had it wrong but this employee looked up my info and said take a seat. He just sat there and didn't do anything. He looked over at his colleague in the store like he wanted to ask her a question on what to do. But she was busy with a client and taking forever. So finally after the employee realized the other employee was not going to finish anytime soon, he just said I'm not on the account. Only the primary on the account can order a new Sim card. I said ok can I please have my dad put in the order via factime or the phone and the worker said no. That he has to physically call. I don't know. This all seems really suspicious. Just wanted to warn everyone here about the customer service

Had an awful experience trying to buy an iPhone here a few months ago…read more The manager was this bald headed guy with glasses. I can't remember his name, but I know he's Cambodian based off his name tag of what language he knows how to speak. You could tell he had extremely lost his patience by the time it was our turn. He had been helping the family before us and they were taking their precious time; I understand how that could be annoying but you don't take it out on the next customer you're trying to help. He was incredibly cold with us and would barely make eye contact with me when I asked if there were any deals going on and how much it would cost if I were to add another line. I'm on a phone plan with my mom and it's a great deal at $60 for two lines, unlimited data and texting. My mom was in need of a new phone too so I needed to know if they had any deals going on if I were to buy two phones with them but the manager was the one that told me there weren't any, apart from maybe adding another line. He did the math to help me figure out if it would be worth it versus the one we have now, but he had such an unfriendly disposition it was off putting. It felt like we were a complete waste of him time and we hadn't been helped more than three minutes yet. I told him I needed to call my mom and discuss what she wanted to do since there weren't any worthwhile deals. So I kindly stepped away so the next person could get helped. When I came back, we got the same manager but again me being kind, I thought there was another family in front of the line so I pointed at them. And the manager just didn't say anything, didn't smile, all he did was shake his head no and gestured for us to come to his counter. In the end, I told him I'd just like to buy the iPhone 13 and for some reason he couldn't help us with the transaction, he ended up having this nicer lady come help us (sorry can't remember her name). She was hispanic with long, wavy brown hair, waaaay friendlier. But what pissed me off the most was that in the middle of her trying to help us, the manager had interrupted her and asked if she could help this other customer who'd come after us, order a phone case for them. I didn't understand what was so important that it couldn't wait. Especially given the fact that he should have known we had already been there two hours and still haven't left with a new phone yet. You would think the prospect of a customer buying a new phone was more important than the purchase of a phone case. So we awkwardly stood there while she helped the guy with his transaction, and just couldn't believe the audacity of this customer service lacking manager. She had apologized to us several times but it's not like she could do anything. I had a way better experience at Best Buy. Was literally in and out of the door within 20 minutes. And as an added bonus, the phone was way cheaper there. I ended up canceling my order with T-Mobile. Just not worth any of that wasted time and energy.

Didn't realize how shady this business has become…read more Still dealing with this payoff from old phone. They give a credit that is way lower, but now must fight to give that back plus get my gift cards that pay for the old phone Lots of promises from people, zero to no action. I spoke to the service guys on the phone and they indicate that people are always promised diamonds but they get dumped on the after math. There are a couple of folks at this store that are great, especially the guy at the front, damn forgot his name.

Terrible service. We had an appointment scheduled for 4:00…read morePM and arrived on time. We ended up standing at the check-in desk for about 30 minutes before anyone even spoke to us. After that, the manager told us there were 13 people ahead of us, even though we had a confirmed appointment for 4:00. In total, we spent almost 1 hour and 40 minutes here and were never helped. Complete waste of time. Employees keep going to the back room, coming out for five minutes, then disappearing again for half an hour. There is absolutely no organization or respect for customers' time. It honestly feels like the entire office operates this way. Very disappointed. We will not be coming back and will look for another location.

Where's the zero star button? I just walked out of this…read morelocation feeling disappointed and somewhat confused. Are people working there trying to sell or scared off customers? I walked there trying to find a new phone but the guy helping was low energy and had zero customer service knowledge. I ask for prices to see if I can find a good deal but this guy was just too tired or unhappy with his job that he just told me some numbers and stand there with no more information or interest of helping any longer. This experience killed my interest of coming to the stores and purchasing my new devices. Please hire people who really want to work. With real customers service training.

Bought my new iPhone today got help from Javier he was super nice :) experience was fast and easy…read morethanks Tmobile!

App has apparently unfixable glitches. Changing names on a second line is not possible by customer…read more It can be accomplished over the phone but the change doesn't appear on the app. If they mess up transcribing your initial application, again it can only be fixed by phone & again the app won't show any change. TECH CANNOT FIX THESE ISSUES. Even after 4 calls, 10 days, and hours on hold, issues not fixed. Not a confidence builder.

Okay so we left t-mobile because we had horrible experience after experience. We went in to get…read moremore information to cancel, and expecting pushback. I went in twice the first time a female helped and I can't remember her name but she was so friendly and helpful. She came to check me in and I told her I just needed a transfer pin. She said I can just do it on the app and gave me a few instructions. So juice and helpful. Then, only one phone transferred. We went back. Jairo helped us for nearly 40 minutes. He was so nice and helpful. He said he was going to help us make sure everything was set up properly with our new service provider and helped troubleshoot issues. He helped us with what we would need after too. He was so nice! If we had that experience every time we needed something from t-mobile we might have stayed. Thank you Jairo!

Fast, Professional, and Hassle-Free Repair!…read more My daughter cracked her IPAD screen . The entire process was incredibly smooth. I was directed to a local repair shop (CPR) and was able to get an appointment immediately. Robert and his team are friendly, professional, and had my IPAD fixed in under two hours! It looks brand new. Highly recommend their service for anyone needing quick, quality repairs in Tustin/Irvine/Orange

The gentleman who helped me was incredibly kind, friendly, and welcoming. Even though he was…read moreclearly juggling a heavy workload due to another employee calling out, he maintained a positive attitude and greeted customers with a smile. His professionalism and great customer service truly stood out and made my experience even better.

So quick. So convenient. Aaron was so friendly. Got everything I needed to fix my phone and I was…read morein and out in 15 minutes!

I have been extremely patient, but at this point I feel completely ignored and frustrated…read more This business has had my laptop since July 2024. I originally brought it in knowing it was an older computer, but I was very clear that it contained years of irreplaceable photos that I wanted to recover. I was advised by their team to purchase a replacement screen on eBay, which I did, and they installed it. After the repair, I was unable to access the laptop because I forgot my password. Apple support advised me that resetting the computer would erase all data, including my photos. Because of that, I brought the laptop back to this shop specifically to extract the photos, and I was told this was something they could do. Since then, communication has been terrible. I have called multiple times asking for updates. Each time, I'm told the person helping me will call me back and they never do. No updates, no explanations, no follow-through. At this point, I just want to know: what is the hold up? Keeping a customer's computer for months with no communication is unacceptable. I'm hoping this review finally prompts someone to reach out and help resolve this situation, because my attempts to do so directly have gone nowhere.